I was really disappointed by my experience at this salon. The atmosphere felt unwelcoming and…read morejudgmental rather than professional or kind. It also became clear that the owner encourages staff to only accept or prioritize "high-end" clients who fit a certain image, which I found very discouraging. For example, the owner prioritizes hair extension services as if it's a high end salon in New York City. On top of that, it was uncomfortable to hear clients being discussed after they left -- something that should never happen in a professional environment. There's been a lot of staff turnover recently, and it's not hard to understand why. It's sad to see this kind of culture in a small community like Waxhaw, where most salons take pride in treating everyone with respect.

I am so glad I found The Parlor! I see Katie and she does such a beautiful job with my fine, blonde…read morehair. The salon itself is beautiful and everyone is so friendly. I've been able to get an appointment easily around my busy schedule. My hair has grown so much and gotten much healthier while maintaining my blonde. I'm so glad I found The Parlor!

I got a beautiful layered cut from Autumn , she's wonderful…read more She listened and answered all my hair questions Very thorough, detailed cut *Wash, cut, blow dry medium length cut for $70 Love the cut will return

I had a great experience today getting my haircut for the first time professionally in years. The…read morereceptionist and my hairstylist, Kaylee, were so sweet and I ended up having great conversation and learning a lot about my hair. The space itself was very cool and had a gallery vibe with lots of original artwork and cool furniture pieces. I absolutely love how my hair turned out and definitely will be returning.

I am absolutely IN LOVE with my hair…read more I haven't colored my hair in 10 years, so I was incredibly nervous walking into this appointment, but from the moment I sat down, I felt completely taken care of. The atmosphere was beautiful, the playlist was on point, the conversation was great, and I truly felt like the priority the entire time. She took the time to understand what I wanted, cared for my curls so well, and absolutely exceeded every expectation. I left with a curly cut, color, wash, and style, and I genuinely could not be happier with the result. If you're in Charlotte and looking for someone who specializes in curly hair, color, cuts, wash-and-gos, or extensions, I cannot recommend her enough. Not only is she incredibly talented, but she's also a joy to spend time with. Thank you for blessing me so much.

My 7 year old daughter just had an appointment with Moriah !!!! She was absolutely amazing. My…read moredaughter had had negative experiences in the past and was dreading me taking her to a new salon. She left with a huge smile and has not stopped smiling. She showed me how to take care of my daughters curls and educated me the whole way. I am so happy to have found a place who is helping my daughter LOVE her girls !!!!! I highly recommend !!!!

I went to see Olga for a much needed color and cut. I sent her a couple pictures of what I was…read morelooking for and he did her best to get as close as she could. I'll likely need one to two more stops in for the perfect color without destroying my hair but I am super in love with the color and cut. Best cut I have had in about four years. I moved from Chicago and had a redken master stylist that used to cut me hair. High key prefer Olga. Will be back again :-) I asked for a disconnected asymmetrical cut which means it's much longer in the front than the back. Love it!

I do not recommend this place. Everyone is very kind, but…read morethey do not follow my directions with what I wanted. One time, I went in for a cut just above my shoulders. She cut it just below my EARS. Another time I went in to give them another try, I asked for shorter, just in between my ears and my shoulders... she literally said no to me and cut my hair just above my shoulders. Don't go here xD

I want to take a moment to recommend an incredible stylist, not just for her talent, but also for…read morethe amazing person she is She has been my wife's teacher, and I can say with complete confidence that her professionalism, dedication, and passion for what she does are reflected in every job she takes on. She has impressive knowledge and a teaching style that inspires and truly makes a difference. My wife feels deeply grateful and proud to be her student, because beyond teaching techniques, she shares a love for this profession and motivates growth every day Moreover, her results speak for themselves... she leaves hair simply beautiful, healthy, and full of life Without a doubt, she is a professional I would recommend to anyone looking for quality, trust, and spectacular results

Eloisa is amazing. She is the most qualified stylist I ever met. I'm so grateful for her. She is…read morethe best with any kind of hair

I enjoyed my experience at Pur Salon. My stylist was Jasmine and she was wonderful. Before we even…read morestarted, Jasmine made an impression on me as she consulted with me regarding the products I use and my everyday routines to gather an understanding of my hair. She even provided tips! It was my first time getting a silk press and Jasmine ensured I understood every step along the way which eased all my hesitation. You could tell she was knew hair well. It was suggested I get a protein treatment and my ends trimmed. I couldn't have agreed with her more. The difference was a major transformation. I love the setting of the salon as well. Nicely decorated, spacious, and clean. Overall, I was pleased with my service and I will return.

I went in wanting just a few face-framing foils to brighten my natural brown hair and make it a…read morelighter brown. I specifically said I did not want my full head done and showed a reference photo. I'm very disappointed with the result. My hair is splotchy, with some areas blonde and others orange, and it looks rushed and poorly blended. While washing my hair, the stylist even said, "This looks a lot warmer than I would have liked it to be," while discussing the dyes with another stylist. This concerned me, but I trusted that she knew what she was doing. I also went in for a specific service at the price I was given, but I was never informed that a different service was being performed. I only found out when I went to pay, was shocked by the price, and asked the front desk for a breakdown of what was done. I was then told additional services had been performed that I never asked for or consented to. Had I known beforehand, I would not have gone through with it. For the price I paid, I expected a much better result. Unfortunately, it was not worth it. For reference, this is what I asked for vs. what I received: a lighter brown with a few face-framing foils, but instead my hair is orange, bright blonde, and brown. I have below my reference photo and what I left with...

Love my color! Always see Avery or Mollie they are both so friendly and do an amazing job! Will…read morenever go anywhere else

DO NOT GO TO PLANET 21 SALON…read more I trusted Eric, the owner, with my hair and deeply regret that decision. I walked into the salon with healthy hair and left looking like I had an unintended mullet. The crown of my head was cut extremely short, uneven, and over-texturized. Multiple stylists have since looked at my hair and told me there is very little they can do to correct it because too much hair was removed. The only solution is to wait for it to grow back. What makes this experience so upsetting is that Eric claims to have decades of experience. Based on the result, I simply cannot understand how a seasoned stylist could produce a haircut like this. During the appointment, I became uncomfortable and wanted to leave. If Eric felt that I was not the right client for him, the professional thing to do would have been to end the appointment. Instead, he continued cutting my hair. The final result was so extreme that, to me, it almost feels vindictive. That is how shocking and severe the outcome was. I am now facing many months, and likely close to a year, of growing my hair back before it can be properly corrected. Women should proceed with extreme caution before trusting Eric with their hair.

NOTE: My review is based on the services received from Denise, my brow specialist…read more Ambience: The salon is located in a small strip mall off Elm in Ballantyne, look for Sugar doughnuts, it's two doors down. The salon is a nice size, updated fixtures, clean and well lit. There are about 6 stations, shampoo bowls and a few dryers. Denise is located in the back of the salon, in a cute private room, used for waxing and facial services. Service: I've come a few times and haven't had much of a greeting by the staff or front desk team member. I'm usually greeted with "Are you here for Denise? She'll be out shortly." (rarely does anyone tell her I'm there, I've had to inform her via text) Denise is a brow whisperer. She is the ONLY person in Charlotte who touches my brows. I'd walk around looking like Oscar the Grouch before letting anyone else touch them. She is gentle and knowledgeable and if needed will put you on a regimen for growth/shaping. She's got a great personality and is easy going. Love her! Pricing: Denise's prices are reasonable and competitive. They vary depending on service. She offers everything from waxing to microblading. Overall I can't say much for the salon, but I will shout Denise's name from the rooftops. If you're in need of some brow love, holla at Denise.

I originally came here on a recommendation from a local friend who had her hair cut by a stylist…read morewho's no longer here. Had highlights, keratin & cut done satisfactorily twice. Then was upset when there were brassy, orange areas in my long hair. Wanted to have Carole, the owner, do it since I'd seen some of her highlight work that was good. Couldn't fit into her appointment schedule as she was traveling and had Cherry do it. Was dissatisfied with the color & appearance of "zebra" stripes near the scalp as it grew. I called Carol, who said she'd take a look. She said it looked like 8 week's growth, but checking it she realized it was 4 weeks old. (Normally lasts 10 weeks between coloring). I was charged full price (which should have been discounted since it only lasted 4 weeks. I was happy that Carol was doing it, figuring she'd be the best colorist experience-wise. But it wasn't...same orange spots scattered through, she left the toner on too long to cover the orange and then the hair was way too dark. She was busy re-doing another clients highlights while doing mine & must've lost track of time. She then trimmed my bangs way too short and totally slanted...and, to add insult to injury...told me i had a cowlick & that's what the bang slant was. I'm 68 & have never had a cowlick in my very straight hair in my life! I called her as soon as I got home and told her again she cut the bangs crooked. I had paid another $145 + tip for what looked like a botched do it yourself at home job. At this point I told her I wanted my money back. Her answer: no, I used product! Beware of this salon! And Carol Alexander, the owner! Priced higher than the Ballantyne Hotel and sarcastic & sassy to boot! Sincerely, Eileen Johnson