Hello, I have a rental home and my home warranty used Lee Collins. They came out to fix it a few times over the summer and then finally said it was not worth fixing and they Home warranty gave me a $500.00 credit towards a new one. I had Lee install a new Trane 3 ton for around $3,500. It never worked correctly and my renter always complained about her high bill and no cold AC. Finally a new tech from another AZ company realized it was installed wrong. The air duct returns. So thats why the bill has been high and no cold AC with brand new unit. I'm not sure they know what they are doing. Sorry Lee but all true. read more

i'm going halfway here. like the reviewer before me, our home warranty assigned them to us (we had another company come out 2x's, then lee collins 3 times....all this during the 115degree heat wave a few weeks back....no a/c!). first time they came out, said there was nothing wrong and filled freon and left. in 10 minutes, only hot air again. we called back, said they would come back in the morning. they did, nothing fixed. i called back. said they'd be there the next day b/t 4-6pm. never showed up. i bitched and moaned and so they came again the next morning, 8am. FINALLY found the problem....broken fan motor. fixed it, it's cool again. i know nothing about a/c repair. seems like a broken motor would be easy to spot, but like i said....now they have to come back to turn some switch back so we get heat in the winter. i've called to get that done...we'll see..... 5 stars for ken, the president, who came out himself to fix it. 2 stars for the initial hassle of not getting it repaired and one of the service reps for not even showing up. read more

I filed a home warranty claim, and this company was assigned to service my A/C. They diagnosed the issue, but it turns out that servicing my A/C coil was not covered by warranty. Fair enough. When I called them on Friday afternoon to schedule out of warranty service, for which they would be paid, I was told that the gentleman was at a family gathering and would call me back. It's Tuesday and - nothing. Needless to say, I'm contacting another company. These people are flaky. Don't give them your money. read more

My AC went out on a hot August afternoon. I have a home warranty, so I called the warranty company to have someone come look at my unit. Lee Collins was first available, but after reading some of the reviews I was very skeptical. I asked the warranty company if they could find someone else, but because it was peak season I was out of luck. Well, it turns out I worried about nothing. I called at 4:30pm and made an appointment for 9am the next day. I received a call at 6am advising a tech was in the area if I wanted someone to come early. The technician stopped by shortly thereafter and had my unit up and running in 30 minutes. Very happy with the service! read more

I was assigned Lee Collins A/C by Fidelity National Home Warranty. Ken, our technician showed up on time. He had the problem diagnosed in 20 minutes and fixed in another 10 minutes. He took the time to explain what happened and offer a little education. I would definitely use Lee Collins again. Ask for Ken. read more

I was first introduced to Ken and Lee Collins AC in 1986, WHen I purchased my home I added the warranty. At that time the AC unit was probably 10 to 15 years old. Over the years he has rebuilt almost everything possible and kept it running. Then about 10 years ago the inevitable happened. It could no longer be repaired so I had Ken to replace it for me. He is the only person I will let touch any AC of mine. I have never been without cooling more than 24-36 hours as I can count on him to find the problem and have it taken care of. I am still amazed that he was able to get about 25 years out of my original unit. I did a referral to a friend who in the middle of the summer season have an AC problem. Her warranty company told her it would be several days before they could get the part for the repair. I told her to call Ken. He went immediately and she had AC by the next day. She had her warranty company reimburse her since they could not get it done as quickly and as efficiently. read more

They called me at 7:30 am and were at the house by 8:30. The guy got right to it and had it up and running in less than an hour(bad contactor). I'd use them again, no problem. read more

Excellent service. Our 18 year old AC/Heater unit went out in January 2016. Called Lee Collins, Pete came out and got our heater working. We discussed whether the unit was worth fixing a known problem or replacing. There was absolutely no pressure to replace, I brought up the subject. I called Ken to get a price, he gave us a choice of brands and price ranges, again no pressure. On the day our unit was installed Brian arrived on time, everything was done in less than 4 hours. read more

This company originally improperly installed my Ruud system. Their follow up to critical issues has been not only poor (calls not returned, rebate information and bills never delivered) but as a result, I've had to put family up I'm hotels and now have APS bills that are higher due to an A/C system that has to run constantly with leaking refrigerant. Last promise or excuse unkept. I'm moving on. read more

When my thermostat went blank and my house was left completely without any air-conditioning, I called Lee Collins Air Conditioning. Ken was able to diagnose and repair my issue, restoring air to my house within 20 minutes of his arrival. He was extremely courteous, professional, and I would definitely recommend him. read more

By referral from an old customer, I called the current owner, Ken, twice over 48 hours, explaining that one heat pump was out, and the other was icing. Each time I was told my issue was of low priority (in words to that effect), and that they would call me. At the end of 5 days, we had near flooding inside the house owing to melting ice. I had to keep using a shopvac to clean up the water, or suffer the heat. After 7 days, I called someone else. They were here in hours. read more

Lee Collins has been our go-to air conditioning team in North Central Phoenix for over 12 years. A local shop that is extremely responsive. They are the only company I ever dealt with that shows up promptly on a 118 degree day, and leaves you with only a $65.00 bill. I trust them implicitly. And they never up-sell unwanted work. read more

Called on a SUNDAY morning to see if he could replace fan on AC system. He was very busy that morning but still managed to come within a couple of hours and fix it and didn't gouge on the price or charge for weekend. We've used him before and he's always done great job, very customer serviced focused. I highly, highly recommend Lee Collins AC repair. read more

Our Home Warranty company assigned Lee Collins A/C to us to fix our unit after another company had been out and told us nothing was wrong. I spoke with them about 10 a.m. and they were out by 12:20 p.m. and fixed our a/c! Great service, found a leak and now we are cool again! What a fantastic company -- Brian was great -- found the problem and fixed it right away. I will always ask for them with our Home Warranty company! read more

Easily the worst customer service experience of my life. My home warranty company sent them out. The first visit the guy said he thought everything was fine, (even though the AC was actually sputtering). I called and had them come out again, only they had an internal misunderstanding and didn't make it out that day. The next day they arrived and said the unit needed a new motor and that they could install it tomorrow. They told me each day for the next 3 days that they would be out for repair yet they never showed. I called at the end of each day (because they didn't consider giving me a call to tell me they weren't going to make it). They finally came and installed the new motor the fifth morning, and the guy didn't leave paper work or anything when finished, he just left without speaking to me. Of course that didn't fix things. I called my warranty company and told them I didn't want them sent back out at all. The next company that came told me the guy was lazy and didn't install the fan correctly. They got things working for me luckily. I am going to finish this by saying that on top of all of this, they were extremely rude and acted like I was a massive inconvenience because apparently calling at the end of the day to confirm an appointment is rude to them. The cherry on top of the sundae is their F rating from the BBB. Do absolutely everything in your power to avoid this company. read more

I have had Led Collins fix my a/c unit through my home warranty company, a few times over the past 10 years. They are always a pleasure to work They fix the issue quickly without any hassles. I would highly recommend them to anyone. read more

Complete Joke...... Home warranty repair.. comes out changes a fan motor said that was the fix. 10 minutes after he leaves unit shuts down again.. call office girl tells me he will be back in an hour (only 105 inside the house) 4 hours later I call and get the owner who tells me he wont be back out till friday the whole time music in background sounds like he is at a bar. This operation is a joke.. the reason they do warranty repairs is due to they cant get work anywhere else.. The topper is there is an 82 year old lady living in the house and they dont care... Atleast they replaced a fan motor that wasn't bad.. I will be calling AZ ROC in the morning to file a formal complaint on how Ken Van Cott runs his business VERY UN PROFESSIONAL Just in business for the quick screw on warranty repairs.... I WOULD NOT RECOMMEND THEM TO CHANGE THE WATER IN THE DOGS BOWL read more

This is really an incompetent company. I had to have 1300.00 of work done on my under 5 year old AC due to the worst installation done by Ken at Lee Collins. I filled a complaint with the BBB, but he did not answer it, of course. I had 3 AC companies look at my AC and all 3 said the same thing, Lee Collins did not install it correctly. He left out the "p-trap" so the coil sat in water and rotted. the coil alone is over 2K! Really think twice before using this company. Plus their service is terrible. read more

ABSOLUTELY NEVER USE THIS COMPANY!!! Completely unresponsive to my claim through Fidelity, and after two months decides NOT to complete work needed after they were already assigned the claim. Unbelievable, but true. read more

We arrived at our vacation home in Sun City, AZ, to our air conditioning not working, inside home temp was 90 degrees at 5pm. Our home warranty company referred us to Lee Collins Air Conditioning and we were in touch with them immediately. They walked us thru things that would help and they gave us excellent tips. They stayed in touch and in a few days we had a brand new unit. They were so helpful and always right there. We would highly recommend this company! read more

This company put the wrong size fan motor in our air conditioner because he didn't want to drive across town to get the correct one. Lazy, crooked and awful. I would never do business with these people again! read more

I called my home warranty company due to my AC handler leaking. They choose to send out this company to do the repair. Since the warranty company works with them, I assumed they would be great and this would be an easy process. Boy was I WRONG!!!! It has been 1 MONTH and my ac handler is still not fixed!!!! A worker came out early August (on a Sat which was nice!) Went upstairs for 10 mins and said yea it's leaking, I'll order the parts. In the meantime he wrapped tape around the pipe and called it a day. Which made me nervous so i still have a trash can there, because my kitchen ceiling was caving in. Anyways, I was first quoted about 1 week they should have part and be back to replace it. NEVER heard from them. Called, they said sorry we were given the wrong part....we will send a request to get the correct one from Carrier. Okay, how did you get the "wrong" part?? Ummm did YOU order it wrong?!! Okay, I wait another week, still no call. I call again same BS answer "part still on order" OKAY!!! I've had enough!!!! Called again TODAY around 2pm. Where is my part? It has been a whole month. SAME STORY! he said I'll call carrier now and find out. 530pm rolls around... surprise! Still no call!! So I call again!! Umm...where is my part?? He said "hopefully Tuesday" WORST customer service!! No apologies, no sympathy just plain nothing I can do attitude. I will be calling the warranty company in the AM to file a complaint. We will see if I ever get a call Tuesday. read more

I have used Lee Collins for AC issues for the past three years. They are always thorough, prompt & very reasonably priced. They just left my house after I called them early on a Saturday morning, here within just a couple of hours & issue repaired immediately! They will always have my business! read more

Through my Home Warranty, Lee Collins was assigned and has been working on my air conditioner for nearly 30 days and still has not got it working. The service techs come out (about 50% of the time when scheduled) and tried doing the same thing ... add Freon and then leaving. The problem is a thermal expansion value and now the last two times we were told that they have to order one. The temps in Phoenix is over 100 and we are without and Fidelity Home Warranty is just as bad. No support and we have to use who they appoint. What a racket! read more

I've used Lee Collins AC 6 times and have had nothing but great service. The company was recommended to me by the home warranty company I have on a rental house. I won't use anyone else now because Ken has been very responsive, trustworthy and professional. I can't say that for any of the other AC companies my home warranty provider recommended. Because of work done by another AC company Ken was able to get the service charge waived when a "repair" lasted only 32 days. The problem was not discovered by the other company's repairman but was found and remedied by Ken very quickly and efficiently. Ken also worked with my home warranty company to have a new AC unit replaced on a different rental property. Total cost to me was $200 for the service charge and non covered items. My tenant was so happy he asked to renew his lease two months early and agreed to a 3% increase in rent because he was saving a lot on electric. From repairing units to negotiating with home warranty companies to working with AC manufacturers or resellers, Ken is the best. As I said, I won't use anyone else. read more

Not happy this company was sent by my home warranty company and they did not come when they said they would and when they did come they din't have the right parts, we asked for a nother comany to take care of our unit but were told we had to stay with this company..They were slow and never got our unit running right. read more

WORST AC COMPANY EVER!!! Do yourself a favor and do not call these crooks. Paid almost $4000 for an ac and a year later it starts making a noise everytime it turned on. Called them last summer for a service call and my husband asked for a call when they were coming out. We never got a call, and in January they called asking for a payment of $75! For what my husband asked, the lady replied saying a service call in (I can't remember; sept or oct! Say what?? Needless to say, our ac still makes a noise, yet we have to pay $75 to avoid lien or anything this crook company can do! DO NOT USE! They are untrustworthy! read more

I have been lucky enough to work with Ken and the team at Lee Collins for over 20 years. They are amazing and go out of their way to provide prompt and efficient service. They have come to my rescue in 6 different homes and I wouldn't use anyone else. So honest and always try to repair before replacing!! We came home from vacation to a hot house in 113 degree weather, and placed a call at night. It was fixed before I got home at noon the next morning.They are the best!!! read more

My warranty company sent them to my home to replace a valve on my evaporative cooler. A guy shows up and starts working on my AC unit. Claimed there was a clog in the valve. Funny, 'cause the AC was working just fine. I directed him to the evaporative unit and he then said he would be back the next day with the part. I called the next day to find out about what time he would come and I was told they didn't know he was coming back. He did show up, tinkered on the roof a bit, came down and shoved his paper work at me, and I signed. I tried out the unit later in the evening, let it run about 40 min., turned it off and found the problem had not been solved (water continues to run after unit is turned off. Simple valve replacement.) Not only was the evap not fixed, but when I got up the next morning water was running out of the vent in my kitchen! I called and got a very rude Ken on the line who said gruffly, he would have to take care of it himself. It never happened. Ken did show up after I put a stop payment on the check I gave them. He did stop the water from running out of the kitchen vent, but never did fix the evaporative cooler. I had the same conversation with Ken 4 times. I couldn't figure out if it was Ground Hog day or just like two parrots having a conversation. It has been 28 days and I have gotten nowhere with these people. They never initiated a phone call to me, except to find out why the check was returned. Like the previous reviewer, I was surprised at how annoyed they seemed each time I called. Well, Now I am annoyed and I am DONE!!! read more

Well they sent out a different representative and he fixed the issue! Thank you Lee Collins.