I've exclusively used Just Air for well over a decade now, and don't know why I haven't left a review sooner. Their service has always been amazing, for both our home and business, and we've never had any problems. Reliable, prompt, no games, friendly--exactly what you expect from a family owned business. Definitely worth calling for both maintainence and repairs. read more

Caveat Emptor. A few years ago...we had just moved to AZ and it was the first time I had an a/c system in the house, and I had no idea how it worked. The air handler fan would sporadically keep running indefinitely, so I called Just Air. They sent someone out who charged approx. $250 for installing a $4 part. Took all of 5 minutes too. I called the office to complain, and was politely told to (paraphrased) go pound sand. But they put me on their call list and kept calling once a year to see if I needed service. No thanks! Hopefully being shamed publicly will encourage them to change their ways. Looking at some of the other reviews, I'm not the only one who got gouged. read more

Just tried this company and was very happy with the service from Bradley. Seemed to be very thorough and answered all questions we had. Would recommend. read more

NOPE!! They came out to service my A/C unit while I was at work. They arrived and called me at work and I called back 6 min later (I have the time stamp on my phone), the techs said they were waiting 20 min for me to call back (wrong). I was told that it just needed Freon added (although I did not have a leak). By 7pm the same night, my A/C went out again. They now wanted additional $$ to come back the next day (once I was home from work) Just Air said this was now an "after hours service call". I refused to be charged this amount to remedy a repair that obviously did not work the 1st time. After going back and fourth with the hot head owner, twice , he DID refund me all my money, and I would take my business elsewhere. I found another company to come out and service my unit, it was a P-Trap issue just as I originally thought. They fixed it quickly, courteously and professionally. I will now be giving them a good review (because most of my reviews are positive for the record). I am not a "typical yelper, who only gives bad reviews" as stated by the owner. - LOL read more

The owner and his wife, exemplify what customer service means. There was a short delay for 1 of 2 heat pumps. Rectified to my satisfaction. I felt like an individual, instead of dollar signs. The big chain companies can't compare. read more

I have a relative who contracted James and JustAir to install all new units for their remodel many years ago. So in our previous home, after Goettl had drained enough money from us in repairs and even caused our roof to leak with their carelessness, I got fed up and we contacted James to replace the rooftop heat pump. He definitely left an impression on us. That was 2010 or so. Fast forward 7 years or so, and I've never needed service from JustAir but always kept his magnet business card on my fridge and in my office just in case. When the humidity kicked in a few weeks ago, within a day water started pouring from the ceiling, I panicked and squeezed myself into the attic to find the culprit, which was condensation pouring out one of the attic air handlers. Further panicking, I left a message for James. Within an our or two, which was about 10pm at this point, he called back and he immediately diagnosed a drain clog over the phone and scheduled a repair for the following day. He even remembered me from the previous installation. With the offending unit switched off to cut off further condensation build-up, luckily we have other AC units in our house to lean on. Yet James still came out the very next day, in conditions that were just short of un-survivable in the attic, and replaced the clogged P-trap and drained all the water out of the air handler. He also installed float switches on both air handlers, which he ensured me would shut down the unit if the drain clogs to prevent condensation from building up and leaking onto the ceiling. He invited me back up into the attic, and in detail explained what all the AC equipment was, how the units are designed to drain condensation, and how the drain switches work. Thanks again to James and his team at JustAir for their superior customer service, responsiveness, and professionalism, I don't know enough about AC repair to know how effective these switches really are, and they were fairly expensive to install, but read my review on Mike's Drywall to see what a clogged drain can do to your ceiling. I was shocked at how much condensation the air handlers produce. We were lucky we were home at the time to quickly address the damage. I don't know why you wouldn't have them installed - and save potentially thousands of dollars in drywall repairs. read more

Just Air, LLC is trustworthy, experienced, and on time. I had an issue with my AC, and I called Just Air. A nice guy by the name of James M. answered my call, and helped me make an appointment. It was 108* today, so having someone nearby is helpful. My situation was VERY lucky as he was nearby and could assist me and my fiance. He was at our house in ~10 mins. Again, this is situational, as I called at the right time, and he had some time to meet us. When James arrived, he had a card in hand (as this was his first visit to our house). He introduced himself, was extremely professional, wore shoe protectors in the house, listened intently to our issue, took an assessment, and took our systems symptoms into consideration. He found the issue quickly, and was honest with us. No beating around the bush, and had our issue resolved in a very timely manner. Better than the bigger names in town as Just Air does not have to up-sell or meet quotas. Just Air is a honest company, and WILL be calling them from here on out. I would recommend to family members and friends. read more

Prompt and courteous service! The technician Bradley was very professional and informative. I would hit recommend Just Air!

Got charged $535.00 for a $30 start assist kit for Goodman AC unit. Talked to owner of Just Air James about them over charging and said too bad. I guess some people just don't get it. I hope he has fun with the $500 but don't make the same mistake I made. read more

I gauge a company many ways, but rarely get the opportunity to see how a company responds to an error. I cannot speak highly enough of the honesty and integrity I encountered using Just Air. First, my air stopped blowing on a Sunday - wife and kid and pets were facing a 100F day, and my regular company doesn't do service on Sundays. I got a very fast response from Just Air and was lucky to have the closest tech live only a couple of blocks away (who was prompt, polite and helpful)! This made it easy for him to come and go from the house as the diagnosis proceeded. Turns out my interior coil was completely frozen - a block of ice - which sounds good when it's hot, but not when it blocks your nice frozen air from getting in to the house. After a few hours of thawing, they were finally able to see the problem and got me cleaned up, diagnosed with a likely leak and added refrigerant to address it - and we were left feeling cooler, if not thrilled about a possible expensive leak. My regular company offered me a courtesy call to come out and check for no charge, and who turns that down? In the few days between, it also climbed up to 115F and the air was really struggling - the differential had fallen to 10F and that doesn't cut it at that temp. After checking it, my other company confirmed Just Air did good work, and could also see how they thought extra refrigerant could be called for, but with some additional time, troubleshooting and the extra high outside temps which gave them more data - that extra was actually making it harder on the compressor. They drained the extra back out, and back to a 21F delta - ah, cold air. I probably should have called Just Air to come back and fix it at that point - but I already had people on the roof - so I just informed them of the subsequent work and action - but did not contest their bill and planned on paying it in full. This was when they went the extra mile - with proof of the removal of the refrigerant - they only charged me for the work they should've done! Without me asking for it! Providing good service is the cornerstone of a business, but taking responsibility and making things right when you make a mistake - that's when you see the true character of a person or business. Kudos to everyone I've interacted with at Just Air, I'm sure I'll be using you again. read more

Awesome service. I had been dealing with two different companies for over a week when my house was 95 degrees. We were feeling desperate. Another company (after waiting days to get on their schedule) and took a look and told us we just needed our coils clean. They didn't even address the burning smells or the sounds coming from our AC and insisted we needed the coils cleaned. After having a bad taste in my mouth, we asked our warranty company for a different company to work with. They directed us here. Within a few hours of leaving a message, I got a call back that someone would be out here today. Jason came by. He was amazing! Not only did they come the day of within hours of me calling he also wore covers over his shoes in our house to keep our floors clean. He was really communicative and fast. Upon doing his work, he told us the motor was completely burned and had at one point caught on fire- which is why we had a burning smell in our house. The other company told us the motor was fine. Jason pulled out the motor and showed me the areas where it had caught on fire. He had a motor on hand, fixed it right up and within a few hours... Our house was no longer 95 degrees inside. Could not say enough good things about the professionalism, timely manner, and good service we got. Our Ac works now! Thank you so much Jason and thank you to your company as well. The women who called me back about the appointment was great too. So happy we found you guys. read more

Diagnosed my two AC units, four and five years old to both need new fans and end caps. Very expensive and even with one warranty applied almost $1800. After repair, one unit was left with a group of wires sticking out of the top wrapped in black tape. One unit was also making a loud noise of metal hitting metal. James came out promptly, however when I questioned the validity of both rather newish units needing new fans and end caps he immediately very agressivly accused me for calling his son, the first repairman sent out, a liar. I repeated that I simply found it curious that both relatively newer units needed new fans and James then became even more aggressively angry. I asked him to simply make the repair to the unit, to rectify the improper work that had been done by his son, and he again lashed out at me. I felt scared of this man and his out of control anger issues. I suggested that I would call the police, if he didn't stop the accusations, and just finish the repair. He seemed in disbelief and then did get the repair of unit completed. He defended his son's poor work, as work coming from an inexperienced 18 year old. I said nothing to that but there is no excuse for such unprofessional work. His anger issues are very scary. read more

We purchased a new A/C Heat Pump unit that came with a new Wi-Fi enable, multi-function thermostat. James with Just Air, LLC took a lot of time to program the thermostat to our Wi-Fi and cell phone as well as programming the various schedules for the heating and cooling. James with Just Air had installed new A/C at our previous home and we were happy with the product and the service. So, when we moved to our current home we contacted James with Just Air to replace the old A/C unit as we knew we could trust him to provide a quality product with great service. James goes that extra step to make sure everything is done correctly and you are happy. read more

A/C stopped working around 5PM. Panic mode. Called Just Air and was able to get James out within an hour to take a look. I received a no-BS diagnosis and repair for an extremely reasonable price and the house was cool again within an hour. I fully trust him to overhaul my system when the time comes. I really appreciate the huge relief you gave us last night. It was much needed. read more

Had to call on the 4th of July. Technician was here in under an hour. Knowledgeable, courteous, patient. Had me up and running quickly.

Just had James out here and within 10 mins I was feeling the cool breeze. Sucks when the air goes out on the hottest day of the year, but he was here first thing this morning, replaced a part and YAY! Thanks James. read more

I first started using Just Air on August 11, 2007, the day my mom passed away. I got home about 1 am and my air conditioner was not working. It was so hot that we were desperate and began looking through the Yellow Pages (2007). We found Just Air and James, the owner came shortly thereafter. I don't remember exactly what was wrong, but he didn't have the part. That very morning he drove across town to get the part and returned to my house to fix my air conditioner. Because he was so quick with a response and since he came in the middle of the night, we gave him a $50 tip. The next day, the biggest bouquet of condolence flowers was delivered to my house and they were from James. Since then we don't use anyone else. He's always been there if we have had an issue. He is super nice and hIs employees have been good, too. read more

Well, where to start. Our unit started to blow warm air and we called Just Air as we had their card. They advised use that they would be available the next morning between 9-12. That was a bit later than we would have liked but we made arrangements. My wife decided to do some work from home and wait for the appointment but had to get out by 1:00 at the latest. Around 11:30 my wife tried to call Just Air for an update as she hasn't heard anything. It kept going to their massaging until around the third time she called. The person she spoke with said they would try to get an ETA on his arrival. There was never a response back until the guy actually arrived at 12:15, fifteen minutes after the appointment window. The service person apologized for running late and won't to the back to take a look. Upon a quick look he said we were running low on freon and was looking for a leak and would then check for pricing once the diagnosis was complete. It was at this point that my wife called me as she feeling like she was going to run late for an important appointment and was concerned about this guy's knowledge. I had to leave work so sure wouldn't miss out on her meeting. It took me about a half hour to get back and upon arriving the service tech was walking out. He had advised my wife that he couldn't find the sound of the leak and would have to call out another guy with equipment to find the source and that would cost an additional 200 dollars. My wife called to speak with a manager for further insight to why there was an additional charge and after a short discussion and ended up along the tech to leave the house and we declined further service from them. To Just Airs credit, they did apologize for the incident and didn't charge us for the service call. read more