Great folks. Thank you Sandy Great service and if anyone…read moreis looking for a quality used vehicle, go see Sandy! Thank you God bless Benjamin T Mills

Phenomenal customer service. They had the car I wanted at a good price (better than the other…read moredealers in the area) and it's perfect! It was exactly what I wanted. I really appreciated their willingness to put the customer first and get me into the car I was set on. They aren't like most dealers who hassle you either. They let you be when you're shopping, but help you out as needed at the same time. I've referred friends and family to them repeatedly and not one person complained. Definitely recommend this dealer to anyone in or near Pensacola, Florida.

Great People and delivery of our 2026 X in November 2025. Love the car and the service center…read more Super location, very convenient.

This is a tech company not a car company. They butchered my…read morefinancing and now I'm out of 1,000$

That additional context makes the review more balanced because it acknowledges what they did…read morecomplete while explaining why you declined the diagnostic. Here's an updated version: This was, without question, the worst BMW dealership service experience I've had, and I've owned BMWs in five different states. I scheduled my appointment more than a week in advance and arrived before the service department even opened for my 10:00 a.m. appointment. Despite already providing detailed information about my vehicle's issues when I booked, it still took about 30 minutes just to drop off my car. I left expecting that, at a minimum, my scheduled oil change and diagnostic for my door issue would be completed on the day of my appointment. My service advisor acknowledged they were busy and asked if I would be okay leaving the car through the following day if repairs took longer. I agreed because I was led to believe the work could reasonably be completed by then. I also asked to receive updates throughout the day and an estimate after the diagnostic. By 2:00 p.m., I hadn't heard anything, so I called and was told my car hadn't even been looked at. I checked again around 4:00 p.m. and was informed that my vehicle would not be seen at all that day. I was then told that if parts needed to be ordered after the diagnostic, they would likely need to keep my car through the weekend while waiting for them to arrive. This was especially frustrating because I had already described the issue when I made the appointment. If the dealership was that backed up, they should have communicated that before accepting my appointment or at least when I dropped the car off. Instead, I lost an entire day only to learn that no work had been performed. I live about 30 minutes away, work full-time, and planned my schedule around this appointment. Better communication would have made all the difference. My vehicle was finally ready around 2:30 p.m. the following day. The oil change and brake fluid service were completed, but I chose not to proceed with the diagnostic. After being told the necessary parts likely wouldn't arrive until the following Tuesday, I had an upcoming road trip that weekend and needed my car back. I also didn't want to pay for a diagnostic only to have the vehicle reassembled, return later, and potentially pay additional labor to access the same area again for the repair. I had also requested a courtesy vehicle when scheduling my appointment but was told I didn't qualify. Considering my vehicle ended up staying overnight and could have been held through the weekend, that was disappointing. If I'm paying dealership service prices, I expect the level of convenience and customer service that typically comes with them. What disappointed me most wasn't that the dealership was busy--it was the lack of proactive communication and realistic expectations. Rather than being upfront about delays, I had to repeatedly contact the dealership for updates, only to learn hours later that my vehicle hadn't been touched. The inability to complete even a scheduled oil change on the day of a pre-booked appointment is frustrating, but the communication throughout the process made the experience even worse. I chose Sandy Sansing BMW expecting the premium service experience associated with the BMW brand. Unfortunately, this experience fell well short of those expectations.

Horrible well Google says that I have to have at least 85 characters to be able to leave a review…read moreso horrible, horrible and horrible again

I rarely leave negative reviews, but my recent experience with Sandy Sansing Chevrolet has been…read moreextremely disappointing. I spent months searching for a Ford Expedition and worked with a salesperson throughout the day to complete most of the paperwork remotely because I didn't want to spend hours at the dealership. When I arrived, I was told the Expedition we had been discussing had actually been sold days earlier, even though I had been led to believe it was still available. Rather than leave after wasting my trip, I decided to give the dealership another chance because I had done business with Sandy Sansing before. I ended up purchasing a 2018 Ford Expedition Max Platinum that had been transferred from another Sandy Sansing dealership. By this point it was late, the dealership was close to closing, and I felt pressured to complete the purchase that evening rather than come back the next day. I requested the Carfax but was never given a copy to review. It was only quickly scrolled through on a computer. My test drive was also limited because the vehicle only had about two miles of fuel remaining. The dealership's own inspection report stated, "Has multiple minor oil leaks, wet but not dripping yet." I was simply told it had a few minor oil leaks. Within days of purchasing the vehicle, I received a low oil pressure warning, and an independent inspection at Firestone determined the leak was coming from the timing cover with an estimated repair cost of approximately $3,000. When I contacted my salesperson, instead of directing me back to the dealership's service department, I was repeatedly told to contact a mechanic he knew by the nickname "Sheriff." The only assistance the dealership offered was a vehicle detail because it had not even been cleaned before delivery. Other issues I discovered shortly after purchase included concerns with the air conditioning after I was told it just needed refrigerant, an intermittent running board issue, a rear washer that doesn't work, a detached rear defroster connection, and brakes that feel unusually soft even though the inspection report indicates the brakes and rotors were serviced before the sale. I also had concerns during the finance process. While I was still reviewing the electronic paperwork, the finance documents were submitted before I felt I had finished reading everything. That left me very uncomfortable. To add to the frustration, I was told I couldn't reuse my Florida license plate because it was over 10 years old, but the DMV later told me it was still valid. I also still haven't received my Arizona plate from my trade-in and continue receiving payment reminders from my previous lender because I have not yet received confirmation that my trade-in loan has been paid off. I understand that used vehicles, especially those sold as-is, can have problems. My disappointment is not simply that repairs are needed. It is the overall experience, the lack of transparency, the way concerns were handled after the sale, and the feeling that customer service ended once the paperwork was signed. I hope Sandy Sansing Chevrolet reviews this experience and works with me toward a fair resolution. At this point, I cannot recommend purchasing a used vehicle from this dealership based on my experience.

Sandy Sansing Chevrolet's BDC representative, Summer Anoai, contacted me on May 7th by text and…read moreemail in response to my request for trade-in value on my 2016 F-150. The email stated they were "excited to offer a firm price" on my 2016 F‑150 and encouraged me to bring the truck in for an in‑person appraisal to "get the most accurate trade value." The email also included a link to an online estimate range of $16,797-$19,469. I scheduled an appointment and met with a salesperson (Tory/Torie) on Monday, May 11th at 10:00 a.m. for the appraisal. After inspecting the truck, I was told the value was $9,000-$10,000, with the comment that they "could give more if I was trading." When I mentioned the $19,000 figure from the email I had received, the reaction made it clear that the in‑person offer did not align with the dealership's own written estimate or online valuation tools. The in‑person offer was less than half of the estimate range provided to me beforehand, which created a bait‑and‑switch effect for anyone relying on the dealership's stated "firm price" and online valuation tools. My experience was that the in‑person appraisal did not match the expectations set by the dealership's own communication. I want to note that I previously had a very positive experience with John Nudo at Sandy Sansing, which makes the discrepancy in this visit stand out even more.

I had a terrible experience Saturday due to one man. I do believe he is a misogynist. He actually,…read moreliterally laughed me to the door. In front of many customers, mind you. I told him that he is a very rude person and needs to work on that. I proceeded to a different dealership and was sold a car for the same conditions I listed to this Nelson Alverez.

Poor customer service. Do not fix issues but rather cover the problem up. I wouldnt recommend.read more

Victoriah Opp is absolutely the BEST sales agent at Bob Tyler Toyota! Victoriah welcomed my…read morehusband, daughter and myself in one evening and absolutely made my dreams come true with the purchase of our Mini Convertible! Victoriah was very knowledgeable, very welcoming and handled the entire family in the best of ways. A key immediately, a test drive, a few questions and we were ready with our decision. Bob Tyler Toyota has always impressed us with their inventory, and Victoriah Opp made the process so easy and pleasurable. If a knowledgeable and friendly individual is who you seek to help you with the decision of purchasing a car, look no further.

I recently went into Bob Tyler Toyota looking to sell my Lexus outright and lease a new vehicle,…read moreand the entire experience was excellent. I am admittedly a bit pushy--I know exactly what I want and how I want it. The team here didn't blink an eye at that; they worked hard to figure it out and deliver exactly what I was looking for. I walked away getting an amazing amount for my Lexus and a great monthly price on my new lease. What sets this dealership apart is the authentic customer service. Dropping a large amount of money is stressful, and people naturally have their guard up. But everyone here immediately puts you at ease. It doesn't feel like a sales tactic; they are just good people who want to see you leave happy rather than just making money off of you. While I was there, I overheard the other reps talking with their customers, and every single conversation I heard was warm, genuine, and personable. The specific team members who took care of me went completely above and beyond. Victoriah was the salesperson who helped get me into my new 4Runner. She was incredibly kind, and we had a great time chatting about personal stuff throughout the process. I watched her juggle myself and another customer who was buying a car at the same time, and even with her hands full, she remained completely attentive. A true 10 out of 10! Then there was Hayden, who worked with finance and on the floor. I only spoke with him for a little while, but he was very nice, knowledgeable and gave me real hope right off the bat that we could get a great deal together--and they delivered. When it came time for the paperwork, Jason in finance made getting through everything quick, seamless, and thorough. He clearly let me know what the dealership offered for coverage but was never pushy about making me buy it. He was fun to joke around with, which made the final financial steps a breeze. Chris, the floor manager, was the one who made this deal happen and approved my numbers. I later found out he mentioned that while I was getting a really good deal on this lease, it was worth it because he knew he'd make a loyal customer out of me--and he was 100% right. Chris was great to talk to; we chatted a lot about business and cars. Later, when I came back to buy weatherproof mats and the retail desk wasn't open yet, Chris personally walked me to the back to make sure the parts got ordered. To top it all off, I was briefly introduced to Mr. Tyler himself. I made sure to tell him what an amazing experience I was having, and he said that's exactly why he tries to be there every day--to ensure things are running right. As a business owner myself, I respect that commitment to his business and his employees deeply. The personal touch matters the most in these situations, and Bob Tyler Toyota nailed it. As long as I live in the area, they have a loyal customer for life. If you want a stress-free, enjoyable car-buying experience, go see this team!

I saw the truck online and Jon emailed me and made the deal quick and easy. A couple very minor…read moreissues was handled very quickly and professionally. Would recommend them for your used automobile needs.

Folks, I know this is a lot to read, but if you value your hard earned money, go to a dealership…read morethat can be trusted. Don't waste your time or money here. "We strive to bring you the best quality vehicle, competitive pricing and top rated customer service." - Chris Carroll Automotive website About Us section. You would think that a person looking for an affordable solution to obtaining the car they desire wouldn't have to question the validity of "Quality Vehicles" claimed as being sold by this dealership. Unfortunately my personal experience as well as several others have made the costly mistake of trusting this dealership's claim. It's a wonder how a business who claims to be "reputable" with the sale of "quality" vehicles, can truly make that claim. It's EASY when they haven't actually taken the time to assure the vehicles they sell are, in fact, "Quality" vehicles because they are sold "AS IS"! That term seems to be used quite loosely at this dealership. It seems, that maybe, more time is spent trying to make vehicles "appear" to be good quality in hopes that they make it past a 30 - 60 threshold. I purchased a beautiful 2014 Toyota Tundra from them, and had the oil changed immediately to get a PM schedule started. After noticing an excessive amount of smoke during startup only a few weeks after I bought it, I discussed the issue with a friend and was told it was probably condensation. After having only traveled about 7000 total miles during my short ownership, going from home to work and couple of trips to the VA for my military service connected disabilities I'm now having to pay $6950 to rebuild the engine + an additional $795 to replace the damaged catalytic converters caused by the neglect. After a few months the smoke upon startup and a few episodes of sluggishness during operation I was forced to bring the vehicle to Toyota for diagnostic testing. According to the Master Mechanics at Toyota, the condition found, was the result of LONG TERM neglect. The estimated the last oil change before the one I performed was roughly 3 - 4 years. This is not contestable as the proof is in photographic evidence. They also determined that there was no way this occurred after the few miles put on by me. They also explained that just a few simple extra steps during preliminary inspections of a vehicle done by a reputable dealership and any "certified mechanic", would have found such terrible problems and had them resolved or the vehicle rejected by the by the dealership instead of passing the problems onto unsuspecting customers. I've tried repeatedly to contact them to talk about what was going on and was promptly ignored. How quickly, out of a desire for the almighty dollar, do they have unsuspecting consumers sign the sold "As Is" documents without regards to delivering a TRUE quality product? All I asked for from this dealership was just to...compromise... to do what is right, to correct a catastrophic mistake made by those trusted to provide a quality vehicle. That level of trust I had, has now led to a very costly repair job. I suppose what I trusted was a belief in human decency and a slogan put out by a dealership, evidently, just to sell as many cars as possible. How many customers are they willing prey upon? I suppose the answer is, as many as possible to deliver QUANTITY, not QUALITY. It is the responsibility of the dealership to ensure vehicle condition matches the advertised price when the condition is base according to KBB. Chris Carroll Automotive gets an "F" for this effort for customer satisfaction and vehicle quality, responsiveness and truth in pricing My apologies for the long rant, however the bottom line is, trust...but verify. Human decency is a rare commodity these days.

Stephen and his staff at Hirst Transmission were honest, compassionate and incredibly helpful in a…read morevery stressful situation!! We were going home to New Orleans from our vacation in Florida when our Nissan went from 70mph to 20mph on the interstate by Pensacola. Thank goodness we were near an exit. Unbelievably we ran into one of Hirst's mechanics at the gas station and he took us over to the shop. Stephen did the diagnostics right away, it wasn't something we could afford to fix at the moment and we did not feel comfortable trying to drive it to Nola. He was so kind to let us leave our car on his lot and also helped us arrange a rent a car and a great auto transport company to get our car home! Stephen and his staff really cared about what was best for us and helping us get on our way safely!

I was having some very hard shifts on my Ford Ranger. I considered parting out vehicle. Stephen, at…read moreHirst, did a transmission check for free. He told me that there was some other problems that should be explored first that may solve my problem. That is Honesty and customer service at its best. I will use Hirst if I ever need transmission work and tell everyone that needs transmission work to shuck the worry and go to Hirst Transmission.

I've had repeated issues with this place. Three years ago when I came here to get my gravel shield…read morereplaced they ran my 2019 Hyundai Accent through their car wash. When I got the car back the antenna was missing. I called a couple days later and they said there was no issue and said they could send the video footage of the car wash. They never did after asking twice so I gave up, but they did offer to fix it for $1,000. Today I came here for a simple break pad and break light replacement. One of the staff said it should take around 3 hours which is pretty long for break pads and a bulb but I was fine with reading a book and waiting for a bit. I told him I would wait in the building until it was done. What I didn't expect was for it to take 8 hours for this job. It's insane how slow the work is. My appointment was at 10 am and I had plans for the rest of my day but I guess those plans can wait since they needed a whole day to do an hour long job. Even the sales rep had "done by 3:30" on the paper yet I only got out of there at 5:45! The lack of communication between the staff with each other and the customers is baffling.

I'm am well pleased with my experience at Allen Turner Pre-owned. My salesman Jake was…read morefriendly,helpful and easy to work with. Morgan had my paperwork ready and she explained everything that I signed and I was out of there in my 2024 Canyon AT4 truck !! I recommend this dealer to anyone who is looking for a great deal on a used vehicle !!!

I've bought both of my Rav 4s from them and have been going there to get my oil changes and such…read morefrom them, even though I bought a Toyota. I trust them with my cars and enjoy how helpful and friendly everyone is. Mr. Crosby helped me get a replacement back taillight when I bought my new Rav, and it was amazing! When I bought my new Rav over the summer, I was in and out in a matter of hours (about 2). I've always had spectacular experiences with them and will choose them over anyone else, any day.

After 3000 miles the motor started using 1 quart for every 70 to 80 miles. Warranty would not cover…read morebecause it is "oil consumption ". DO NOT buy Used from this dealer! Lost money, should have bought a new Toyota first.