Poor customer service. Do not fix issues but rather cover the problem up. I wouldnt recommend.

Irritated to say the least! I purchased a brand new Kia and after running over what looked like a cup in the road I'm out 6100.00 for several repairs that needed to be done. After paying for the repairs I drive the car only to see that the car is now running hot. Mind you I purchased this car brand new with 50 miles on it. I'm at my wits end with this car and I'm praying these people do the right thing and take care of whatever is going on with the car now. I'm seriously overwhelmed and frustrated with how much time I've already spent in maintaining this car. Not happy at all. read more

They never answer the phone when you call to check on your vehicle. I had to drive to the dealership two times before my vehicle was even finished. It took 4 days to change a sensor in a 2019 Optima. read more

Although we didn't end up purchasing a vehicle from Kia Autosport in Pensacola, I want to give a shoutout to our salesman, Mike Magner. Mike was incredibly friendly, straightforward, and genuinely committed to helping us find the right PHEV SUV. He listened carefully to our preferences and worked hard to locate the exact model and color we were looking for--even though the dealership didn't have it in stock. Mike's customer focus and engaging approach made the experience feel personal and pressure-free. He was honest, responsive, and clearly cared about getting us what we needed, not just making a sale. If you're shopping for a Kia in the Pensacola area, I highly recommend asking for Mike. He's the kind of salesperson who earns your trust, even if the inventory doesn't line up. read more

This was the worst experience I have ever had at a car dealership. I had been talking to a sale person and she was aware I was driving over an Hour to come purchase a car. When I arrived she told me I couldn't see the car because it was recalled. Then she showed it to me and the car wouldn't start. The car was different than the description on the web page and the car is brand new! How does a brand new car not start. How does it have zero gas. The sales girl knew nothing about the car or its features. I ended up leaving instead of spend 60,000 dollars because of pure laziness. I do not recommend this dealership. So glad it all happened before I gave them my money. read more

As an out of towner RANDY was amazing! He helped us immediately and accommodated our emergency tire issue and was so speedy! He was so friendly along with many other employees there. You definitely brought down a wonderful addition to your Kia! Thank you Randy! read more

Signed a buyer's agreement. Got approved. Told the vehicle was being held for us. Reality? They sold it to someone else--and didn't tell us for weeks. We contacted Kia AutoSport Pensacola repeatedly. No replies. No accountability. Just silence. When we posted publicly? Suddenly they had time to save face. This wasn't just bad service--it was dishonest, misleading, and unethical. Stay away unless you're comfortable being strung along and ignored. read more

Worst experience EVER!!Salesman, Chris, we talked to was given a price for a car from management to give us. We had another car to go look at at another dealership and salesman was understanding. As we were leaving, Weston Gay came out saying his manager sent him out, and said he could do better than what our salesman have given us. Made our salesman look incompetent and he seemed embarrassed. Weston said our salesman was new and didn't know about the rebate when management gave our salesman the price to give us. This was all said in front of us and the salesman and others. We walked back over from the Hyundai dealership to let them know we would not be buying from them and wanted to thank Chris for his time and say how sorry we were for how he got treated. Weston meets us and immediately says "you all missed it, Chris cussed out management for what happened and he was fired". Immediately I said "good for him, you all deserved it for how you treated him". Few other things were said from myself and my husband. Very unprofessional of Kia management. If this is how they treat their salesman, then this is so wrong and unprofessional. Would not recommend this dealership to anyone. Don't go there read more

This has been eating at me today and I wasn't going to say anything, but I feel that how Kia Autosport of Pensacola advertises is a sham. My wife and I went online and started looking at different intermediate SUVs to consider for purchase. We say a vehicle listed on Kia Autosport's website that we were interested in and decides to drive over and check it out. First, the greeter and our salesperson were excellent. So none of what I'm about to say is a reflection on them. On their website, it has a price listed and there's an option to lock in that price for purchase. We didn't lock in the price as we're just looking so drive over. They let us test drive the car, which we liked. We got shocked when we were ready to pull the trigger and found out that the price advertised on their website was not the selling price and it had a $4k markup. I brought, what about the price on the website and the "Lock in today's price"? (Check out attached advertisement). They said that whenever a person did that then came in, they would disclose the $4k markup. In my eyes, that is a form of bait and switch. Anyways, they ask us what they can do to close the deal. I said, your website says I can lock that price in, that's the price I'll buy it for. They couldn't do it so we walked away. To me, this is being dishonest. Now, there are dealerships in Pensacola still marking up vehicles up to $5k, but the chip shortage is over and there are quite a few dealers selling at or below msrp locally and with a couple of hours from Pensacola. Also, if you do your research online, you will see that Pensacola, in general, is priced higher than the average regionally and nationwide. I'm not sure why, but I don't need to be part of encouraging dealer markups. I don't recommend Kia Autosport of Pensacola! Seems shady to me. Now I know why they have less than 2 stars on Yelp. read more

Kia Autosport - Advertised price with "Lock in today's price" button. The price advertised is NOT the price. - Car Dealers Near Me - Pensacola, Florida

Dropped my 2016 Kia Soul ! off for an oil change an tire rotation on Saturday 3/4/2023 They called around 4 to let me know my car was ready but informed me that my cabin air filter door was broken and it would be $35 to replace it. However, the last people to touch that door was them. So they broke my door and tried to charge me for it. I picked up my car and told Tessa about the door, go figure there is nothing in my account about it. Great record keeping. She spoke to the service manager and they are goin to replace it at no cost. A few hours later when the sun was finally out in full force I noticed a greasy fingerprint on my passenger seat. BTW Beige Napa Leather seats. UGG. I called to let them know how sloppy they were. The asked me to come back so they could take care of it. UM NO! Thank goodness I have leather cleaner at home. In my opinion the grease should not have even been there. read more

Kia Autosport - Grease on my leather seat! - Car Dealers Near Me - Pensacola, Florida

I know there's a lot of bad reviews here but my experience was the best I've ever had at a car dealership. My salesman was Ali and he was super efficient and made me feel super comfortable. Never once asked me to go over what I wanted to pay, never pushed me in to a down payment like Toyota did. I came late and they didn't mind staying way after close to get me my new Kia soul. My financial guy was Tim, he was super helpful and i was able to leave with a license plate and everything I needed I don't even have to go to the DMV. He explained the warranty extremely well and they set me up perfectly. If you need a car I really recommend getting a new one at the moment because the price is pretty much the same everywhere you go even for older used, it's wild. But Kia's warranty is worth it. read more

The only reason l'm giving them 1 star is because l couldn't give them less. Their service department ripped me off to the tune of 800 dollars in December to repair a problem with the dash problem lights lighting up like a Xmas tree. In addition they replaced and charged me for wipers l didn't need. Today, less than 60 days since their last repair the dash lit up again so l took it back. Their price? In excess of 800 dollars! They refuse to honor the extended warranty l bought when l purchased the vehicle in 2023. Kia Autosport in Pensacola are frigging bandits and will do anything to swindle you out of your hard earned money. read more

Had my Kia serviced as per the recent "Recall notification" at 10:30am on 2/6/2023 and the representative was excellent, had my car done within an hour. read more

Service department Ladies are a Joke! Terrible customer service, terrible bad attitudes. Will drive to Alabama before I come back here. read more

Terrible, frustrating, never want to go back experience at the dealership today. I contacted the dealership to see a car that was advertised on their website. I spoke w Brittney, confirmed the car was available, and scheduled a test drive. Sounds easy, right? Well, I left work early, arrived at the dealership and was told that the car was not for sale because it was going to the NAS air show the first week of November. It could not be sold for 6 weeks. I tried to make the best of it by test driving similar trim models and inquired about putting a deposit on the car to purchase in 6 weeks. At this point I tell them I'd like to finance w the incentive rate listed online for this model and year. They act like they don't know what I'm talking about. I have to show them a screen shot I took earlier because there's no Wi-Fi or cell reception in the dealership building. They finally show me an out the door price and it's at least $2500 than the MSRP plus taxes and fees. The sales guy is very nice and tries to make a deal but apparently the manager sets the dealer sales price and he won't budge. Another staff member explains that they don't sell anything at MSRP anymore and they won't give us a deal on a car that they can't sell for 6 weeks because another buyer might pay more for it. The dealer website prices DO NOT represent the actual dealer sales price. Please see the screenshot showing the cost breakdown. The out the door price shows $31452 if you add the MSRP to the taxes and fees. The dealership's actual sales price they offered me was $33850. The dealership explained this by saying "we don't sell at MSRP anymore because we don't sell enough cars." The best part is the dealership website cost calculator actually says "No surprises at the dealership." What an effing joke. read more

Kia Autosport - Finance summary showing MSRP, taxes, and fees. The actual dealership total was about $2500 more than this. - Car Dealers Near Me - Pensacola, Florida

Check out the ADM tag on their vehicles. That's how they "give you 5k" for your trade in. Garbage dealership that is filled with snakes. DO NOT GO HERE. If the choice was walking or getting a FREE car from this horrible dealership, I'd walk. I repeat: DO NOT GO HERE. read more

UPDATED: Randy the service manager was very helpful and resolved the issues that took place on my mom's visit. CUSTOMER BEWARE!!! If your car has a recall and you take it here, BE SURE not to let them talk you into doing ANYTHING else. Save that for a trusted mechanic. My elderly mother brought her car in for a recall and they had her add on several things one being a fuel system flush for $199. Vehicles don't even need a fuel system flush. When she got the bill she asked about the $200 overage of what they initially quoted her. They lied and told her that it was because they replaced 4 belts. Her vehicle doesn't even have 4 belts. NONE of the the quotes that had a price for what she would pay to get her car "fixed" included labor. Which was outrageous for what they said they did. Also they tried to sell her a battery and her battery is not even old. The mechanic also offered to take off the new belt and put the old one back on. read more

I just bought a brand new Kia Telluride from Kia Auto Sport in Pensacola. The sales rep, although not very experienced, he was not pushy And was very professional. I was able to make a hassle free purchase. There were a few minor concerns that I addressed with the GM who was extremely responsive and went above and beyond to resolve them and take care of me. Mike, the GM communicated with me directly and made sure everything was done properly. I would recommend this dealership to anyone exploring a car purchase. Justin read more

They had my car for over two weeks with piss poor communication the entire time, while I've had to coordinate for rides to/from work. Their service department closes at 6 but I contacted them a few minutes before if I could go ahead and pay for my service and still be able to pick my car up today after they're gone. While hesitant, the gentleman said okay and to start heading there and he'll call me back in a few minutes after he finishes with two other customers. I received no call. I arrive and there is nobody there that can help me. Only sales people saying they can't do anything and to come back tomorrow to try and deal with it then. So after finding a ride, and driving an hour there I'm left with absolutely NO HELP! read more

We really tried to give the dealership every opportunity to be decent. The couple of times I have been there for service or a chat with a salesperson about model availability; I've always been pleased. However...I just took one of our vehicles in for service and within an hour of leaving my wife started getting cold calls for sales from them. 4 calls from 2 different people in a 10 minute window. I called back and spoke with a couple different people, the business development manager being one. I expressed my displeasure in this tactic clearly and was assured it would stop immediately. 4 hours later my wife gets another call. This time asking if we are still coming in. I have already been there and completed our service appointment, so it's not that. I called the business development manager back and let her know we were still getting cold calls. Obviously I'm frustrated with that, but the real kicker is that she told me the person must be calling about my service appointment. I can tell by the voicemail this is not the case and was a tactic to talk to my wife. Just to be certain, I called the service department directly and was told there is no one by that name in service that would be calling me. So now on top of the frustrations of being cold called for sales after a service appointment, the business development manager is at least covering for someone and at worst just flat lying to me. I don't condone either nor will I endorse it with my business. Once we complete the second half of a service issue with my wife's vehicle, we will not return. My planned visit with a salesperson I met today to purchase a new Carnival (replacing my vehicle) also will not happen. When we get ready to replace my wife's Soul; we will be looking at a Subaru likely instead of staying with Kia. Although I was ready to pull the trigger on the Carnival...I just cannot justify rewarding the dealership's actions. read more

Worst buying experience I've ever had was at Kia Autosport of Pensacola. I went to Pensacola, from Mississippi, because their online prices were cheaper than our local Kia dealer. When we got there, they had everything marked much higher. After agreeing to a price, the salesman, Neil Patel, accosted me via text, because he didn't like my survey answers. I purchased my car on 7/1/23, and by 7/20/23 I had not received the title. When I called, they said there was a "problem" with the contract, and sent a NEW one, with a bottom line $500 higher than the original contract. I refused to sign it. Weeks later, they sent a new one, which I also refuse to sign, since I already have a signed contract, and Kia has cashed my check and been paid in full. It is currently 9/12/23, and the GM Mike is holding my title hostage because he wants to change the contract. read more

They need to learn to listen to the customer. I was lied to before ever arriving and it continued after I was there. I had a hard time understanding why there were so many negative reviews, now I know. We were there to purchase with 15k down and had such terrible service, we left. We purchased at allen turner with zero issues and a wonderful easy experience. It seems that the culture in the business is just bad. Needs a complete turnover. read more

I see all the bad reviews here. I just bought a new car yesterday and had a wonderful experience. Dez was my sales rep, super helpful. Low pressure, went above and beyond to take care of us. The finance person was the same. He informed me of my options and accepted my choice. For me, in 2021...I'd recommend them. read more

Excellent service department.I don't trust anyone else to service my Kia. Friendly and knowledgeable.

THEEEE Worst experience ever with this dealership when my car "overheated" from what they tell me a rock caused when it hit my radiator "Just right". They are full of crap. Tessa was the worst to deal with super rude and not helpful one bit. RUN from this dealership they will scam you and take all of your money read more

Had my kia rio since May 3 2021 which this kind that I am purchasing came off the showroom floor..went in to get serviced and to get a leaking trunk sealed and these fools told me that the car has been wrecked in the back..repainted and the trunk has been altered...and said the SCREWS to the trunk didn't belong to Kia which I have video and pics of it leaking after heavy rains..THE CUSTOMER SERVICE AND MANAGERS SUCK!! Then they want to charge $300 dollars to fix even tho it is under 5yr Warranty!! I'm pretty sure I'm not the only one they've dooped before.. read more

Kia Autosport - Car Dealers Near Me - Pensacola, Florida

I got a flat and needed to schedule an appointment online. I know that KIA is notorious for having a long wait list for servicing. I tried to schedule an appointment and cannot even see what day/time are available. The KIA website is terrible! There are many options that cannot be selected, and I get put into a cycle of repeated clicks. The chat aid does not help and cannot confirm an appointment for me either. read more

By far the worse dealership one could do business with. I tried to buy two cars from them but the salespersons never followed up. Took my K5 to them to install caliper covers which they messed up. I was told my money would be refunded. That was over sixty days ago and still no refund though I have text messages from the service manager Randy stating my refund would be sent. I've left several messages for the owner but she refuses to return my call. STAY AWAY FROM THIS DEALERSHIP!!! read more

I went in twice in a week to see if the sales Manager would have integrity on at minimum the fair market pricing and the official MRSP pricing listed on the website. All I can say is integrity out weights greed. DFA read more

This is easily the worst company I've ever had the displeasure of buying from. I get migraines when I have to call them, again, and when I hear their commercial on the radio. I actively hate everything about this business. Every time I've needed repairs they've botched them- including taping my damaged skid plate on while simultaneously charging me for a new one. It always takes an hour to get ahold of someone who can actually help. I've routinely told them what specific part my car needs and is damaged and the mechanics never actually know what it is and always need a senior staff member. I've never had so much trouble with a company before. When I refinanced my car it took over three months to finally finish because every living creature in that building dragged their feet, didn't call back, or didn't know what to do. read more

Waited over two hours for routine maintenance appointment, and a large bill because it was over the mileage l... well it take two months to get an appointment, glad I am moving and will hopefully have better luck at another Kia. read more

We were told that the car was here yesterday. we told Brittany we would come today for it. she called us at noon and asked if we were still coming. we said yes we'll be there at 3pm because we have 1.5 hour drive. we got there at 3 only to be told that the car sold LAST WEEK! Incompetent, horrendous customer service! She never apologized whatsoever and just avoided us. read more

This is the second time in two months, we arrived at the dealership to purchase an auto, just to be told it 'just sold'. This dealership is not interested in our money, or our good credit. I was told the auto I want is arriving July 15. We wanted the car, and the salesman by his attitude was not interested in selling it to us. I believe her name is Brittany, she had mentioned in May we could purchase a car before it arrives. I will not be purchasing my new car from Kia Autosport in Pensacola. Melody read more

Worst service department ever. They never answer phones or call you back after leaving messages. When you finally after 2 weeks calling 15-20 times a day get an answer and you explain your sliding door on your new carnival will not close or it closes when your still getting out they tell you they can look at it in over a month. I said this is a safety issue. Then I'm told oh you have a recall on that. So of you can bring it in and drop it off we will look at it when we can but it will be at least 3 to 4 days. We also can not give you a loner call until we can look at it and file a claim.....umm this is a new car you have under warranty!!! They do not care about you or the car after purchase from them. Go somewhere else!! read more

Desmond is the MAN. Brought my mom in because she needed a new car - gave an aggressive trade in offer, super low pressure, solutions oriented guy. I was upfront with him and he returned the favor. That's the kind of respect car buyers deserve. 11 out of 5 stars. read more

My engine seized, I contacted Kia Autosport. I received a rental until my car was fixed and they kept me informed throughout the entire process. read more

I had the best experience! Nathan is a great salesman and person . I had surgery after I bought my new Kia and he came out to my town where my car was to check on things . He calls for check ups on car to see if we're happy. It's been the best auto buying experience. They are not pushy and like other car dealerships they will work their hardest to get you in a vehicle that you want . The billing /financing was easy , no haggling behind closed doors ect . Very clear and easy to see what your paying monthly on your vehicle. You will do your self a disservice if you don't go by and look at their vehicles first ! read more

2 words: SEE JAKE!!! Jake Haines helped my husband and I in the purchase of our telluride, if it weren't for him we probably wouldn't of purchased. Best customer service out there. Offered to deliver our car to our home (due to wait to be detailed), or take the car home and schedule a time for us to come back for detailing (and fill our gas tank after cleaning). read more

If I could give 0 I would. The barley answer the phone. Had my car over a month with half the amount to fix it and keep giving me the run around. I have been wasting money on rentals and paying a car note for a vehicle I have not had in 2 months. I would not recommend read more

Horrible manager !!!!! We came to this location in person and found a car we wanted. Went home checked prices and built the deal online. We then went with there financing and car specific with the vin to purchase the car. We made an appointment for the next morning abs called to verify car was there. We arrived and they refused to let us buy the the car. The manager said it's going to an air show. I told them we already purchased the car online and he did not care. He was very rude and and said he's not going to get it from the back. I won't purchase from Kia now. read more