With the weather becoming increasingly messier, my shredded windshield wiper wasn't up to the task…read more I was on my way home, but realized I had to replace it asap. This was the nearest auto parts store, so I pulled in, and was pleasantly surprised how neat and clean and well-organized this place is. And a friendly greeting from the guy behind the counter to boot. Bought the wiper, and when offered to have it installed - yes, please! So out we went, into the cold, wet night. Shame on me for not getting his name, but the guy was having a hard time getting the new wiper to snap in, so he went back inside to get another thingie. (Sorry. Don't know what it actually was.) Problem solved, and I was on my way, safely able to see through a clean windshield. Excellent service!

I was ignored waiting for service at the counter. Another customer came in and was waited on…read morebefore me. The employee then started to walk away until I called out and asked why I was being ignored. I even had to listen to profanity from the employee towards me. People skills are needed at this store.

Very good customer service very knowledgeable and helpful this is for the Lockport locationread more

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

This is the NAPA we usually go to when we need anything for our van fleet. I've never had a bad…read moreexperience here and even when I showed up yesterday with a lack of information the gentleman working figured out what I needed and helped as much as he could. Friendly staff and competitive prices!

We were in a pinch and Napa provided with a service above and beyond their regular call of duty…read more Renewed my faith in humanity!

Great Family-owned business, not like those national chains. Excellent service from knowledgable…read morestaff who understand vehicles, parts and the repair industry. They carry a large selection of quality parts and can accommodate all price points.

Went here for a few winter items and also get a code read for a check engine light. Manager JACK…read morewas super helpful and informative. A+ customer service!!!

So I went in just a little while ago and was looking for a few items , and came across the seat…read morecovers and knowing mine were getting old I seen the Pro Elites were on sale each one on top shelf all had different sale prices on them.. i take my items to the counter the young man helping me was great..I leave get home and realize I did not get the sale price on the covers so I immediately call ,explain and was very accurate about every tag I read and seen as ive been in management and an owner of buisness and I basically got attitude, like when someone says Mam. Same as SIR they are 44.99 they are not on sale!! Massive attitude. So I decide to call another AutoZone and they say oh he must have forgot to take the sale signs down from last week and didn't want to admit it and honor it.. you can come to our location we will honor it.. That my friends is customer service.. Something so easy over what like $7 pfft

I never write reviews but I had to for this. The manager Maddie was super kind and her customer…read moreservice was beyond 100%. James, who did my breaks explained everything to a T and being a woman I didn't feel taken advantage of with not knowing what my car needed. These two deserve a raise! They were absolutely wonderful and made a tough day a little easier for me! Thanks to them!!! They deserve the recognition of their kindness and helpfulness!

Well, after checking in, while waiting, I read all the one-star Yelp reviews. I told the employee…read morethat he had bad reviews. He advised me that must be from the prior service managers, which I knew was a lie based on the dates of the review, unless they just changed within the last 10 days. I thought I may have needed a new battery, so I asked if I could get a diagnostic test, I was advised NO without an appointment. Well, because I feel I'm a mechanic, I said okay I'll just buy a battery. I was advised they could put it in. Was told wouldn't take long, but it took over an hour. Maybe I'm just inpatient, but I thought an hour was long. The person helping me was very nice and helpful. Unfortunately, the battery obviously wasn't my problem, as I still have the same issue, so to the dealer I go. They also didnt know the car needed to reset after replacing the battery, so in the parking, like I had to google how to reset. Lessons learned. 1. Im not a mechanic. 2- Some things you just need to stick with the dealer. I'm not sure about pricing, but it cost me 250.00 for the battery and installation. I'm hoping that was a reasonable deal.

Erik, the store manager, was an exceptional help to me when I had a problem with my truck…read morebatteries. Erik went out of his way to help me select the batteries and then even installed the batteries and retested the whole system to insure everything was working properly. This happened on Sunday, Aug. 25th, 2024 and he made the time to do this when the store was also very busy. He made sure that the other customers were serviced and also took great care of me as he could. Great example of a good retail manager who provides great customer service...Thanks Erik.

I went to the closest auto parts store to me. When I stepped in, a lady was working on something…read moreand walked away from me: not even a greeting. Then, the three potential customers were left alone. For a good while. Then, an employee sauntered in with some items. Apparently, he was the only person working front of house. And he never acknowledged me or the now three other customers waiting for an employee to help us. When an older man came into the main store area, I asked him if he was going to help us? He said something snarky and went about his ignoring us. I then made the choice to leave the store. Good News: the second store that I went to was "night and day" better. It was clean, and an employee greeted me immediately. Go to AutoZone on Union Ave. So so much better.