Avoid working with the service advisor Emily Vanden. Emily is unprofessional and she prioritizes her revenue over customer service. Here's what happened: My truck had an issue nearly every day in which the engine power was automatically reduced (code P2138). Prior to my visit, I told Emily about the work that other technicians had tried over 4 months. I was sharing the information in order to prevent Lehmer's service team from repeating the same attempts and failed solutions. She had a dismissive attitude and I could tell she wasn't listening. After my first visit to Lehmer's, Emily called saying the issue was fixed by applying dielectric grease to the electrical connectors. I reminded her that that was previously done by another technician and it wasn't the solution. Emily brushed it off, saying the issue was fixed and to "think positive". Later that same day, the issue occurred again. I called Emily to share my disappointment in paying 225 and then seeing the same service warning after driving 10 miles away from Lehmers. I asked for the fee of the next diagnostic to be waived. Her reply was "Of course. It hasn't even been a day since you left". To my surprise, when I brought in my truck in for the second time, Emily did not waive the diagnosis fee. Instead she said she has to charge a second 225 to open up the dash. I was in a bind because the issue was now happening daily and I needed it fixed. A couple days later, Emily called saying the throttle assembly needed to be replaced. I reminded her that this was already done by another GMC dealership. At this point, it was evident that Emily hadn't listened to the information I previously shared. So Emily called the next day quoting an additional 600 to repair wires. The quote for 2nd visit was now 825. When the job was done, Emily had her colleague Stephanie call me on Emily's day off to say my truck was ready for pickup. To end it all, I learned from Stephanie that Emily increased the final price to 900 with no explanation. I had a terrible experience with Emily Vanden. She's an example of a service advisor who fails to listen and wastes a client's time and money. Emily clearly plays a numbers game, trying to charge as much as she can get away with while failing to provide decent customer service. read more

My wife and I purchased a vehicle at Lehmer's Concord Buick GMC, our sales person was Darrell Joyner. Mr Joyner went above and beyond for my wife and I, his customer service was by far the best I have experienced in a long time!! Darrell is a peoples person he's honest, knowledgeable, and truly cares about his customer's. The entire team at Lehmer's Concord Buick GMC gave my wife and I the VIP treatment!! I truly appreciate the outstanding customer service from Darrell Joyner and the whole team of employees at Lehmer's Concord. I highly recommend Lehmer's Concord dealership for the purchase of your next vehicle!! read more

I didn't purchase a truck from they but almost did. The service was okay, (salesman didn't go on the drive with me) but the price was pretty competitive. Sales manager, Ivan, was a little pushy but I get it...he's trying to sell a truck. We filled out an application and what was weird, qualified at Dublin but not here. So, I'm the end, bought the AT4 at Dublin GMC. All in all a good experience and would recommend their dealership based on trade value. Update: 9/11 I was just browsing their website and they're back to adding a market adjustment of 7k on both 2500 AT4's. Dublin, Thompson (Patterson), Fremont, Burlingame, and Richmond are selling them at MSRP. read more

We had the best experience purchasing our new car at Lehmers! Darrell and Carl were incredibly kind, patient and worked hard to give us the best possible deal and experience. My husband and I brought our 6 year old with us, she has ASD and can be hard to manage but Darrell made her feel right at home. He brought her color books, toys and snacks, he even let her play with his golf putt set in his office. They gave me a fair price for our trade in and just made the whole experience an exciting and pleasant one when typically it is full of anxiety and game playing over price. In the end we left with our beautiful brand new Acadia and a bunch of gifts from the dealership which was just the icing on top! We highly recommend this dealership and specifically Darrell and Carl who are absolute rock stars. We will be exclusively purchasing from Lehmer's in the future! read more

I have brought my Chevy truck to Lehmer's for maintenance service for more than 15 years. Tom has always been very friendly and accommodating. My wife and I, especially wanted to mention Darrell Joyner, their Internet sales& Fleet manager. He was very warm and not pushy while helping us look at a truck on their lot. Darrell made the process of purchasing smooth and informative. It's a compliment to Lehmer's to have him on their team. read more

Bought a 25 Denali Ultimate two weeks ago from Lehmer's. Danny was our salesman and he was super friendly and accommodated my spanish speaking father. Was a great experience overall and will be returning 100%. read more

Just bought a 2022 GMC Sierra 1500 AT4 6.2L. A BEAST of a truck, this thing is the truck of my dreams. Danny my sales rep was completely professional, easy to talk to and very knowledgeable. I felt no pressure to buy, and they were willing to work with my trade and make the deal happen. Ivan the sales manager was straight forward and to the point, didn't get any bad vibes or feelings that I was being taken for a "ride". I really appreciate his honesty and transparency, I did my homework, knew what I qualified for, what I wanted and the fact that I wanted the truck and didn't "need" it kept me realistic on my expectations. The fact is they are a business, and in the business of selling quality vehicles and making money. I feel so great about my experience with Lehmer's. Will continue doing business with them in the future. Great staff, I felt everyone won in this deal! Thanks to you all!!! read more

Lehmer's Concord GMC - Car Dealers Near Me - Concord, California

I highly recommend Lehmer's Concord. These special employees make this location the best in Northern CA: Jeremy Gilbert, Chris Godinez, Stephanie Castanada and Deanna Kleven! Thank you for the best customer service! Paul Jeancoq read more

Updating my review and removing a star. I got a response from the owner saying they'd take care of me if I reached out via telephone, I reached out and left a message with all my information and have even been back for other services and no one has taken the time to address that difficult time I had before. No call back at all about the voicemail or review. Marty is helpful. That's about all I can say here. I LOVE GIVING SECOND CHANCES, I often change reviews to reflect the second experience if it's better. This is the first time I've seen someone reach out to help and then actually do nothing at all when giving the opportunity, not even call back. It's been months since I called. read more

Chico Dixon sold us our Denali and it was the best car buying experience me and my husband have ever had. Chico and the team at Lehmers were very straight forward, and a true pleasure to work with. No games! Chico provided very helpful guidance throughout the process and was so fun to chat with while we waited for paperwork to process. We can't recommend Chico and Lehmer's Concord highly enough. Thank you! read more

Service Department: 5 Stars Sales Department: 3 Stars My husband wanted to treat me to a car, and he picked out a handful of SUV's he thought I would like. Among them was a Ford, Mercedes, Jeep, and GMC. After checking them out and driving a few, I thought the GMC Acadia was the right fit. I was excited the one we chose was from Lehmer's since Tom in the service department is A++++ and takes such good care of my Yukon. Our salesman was Mo, and he was great; patient, understanding, and not pushy. After we decided to purchase the Acadia and were funneled over to Roger (transaction coordinator). Roger seemed like he could care less about us buying the Acadia. He even interrupted our conversation to answer a call from a woman (maybe wife?) in the middle of the transaction. I got to hear about how he is closing a deal and what their plans would be for later that night. It was highly unprofessional to say the least. When I got home, my husband realized that the license plate on the car was expired. My husband politely stopped back in to inquire if we could get valid, temporary tags. Roger brushed him off and said the plate that is on there is OK. That's when my husband politely asks again, about new/valid tags, stating "if you were a cop wouldn't you pull someone over with an expired plate?". To which Roger replied with the grumpiest look on his face, "I don't know, I am not a cop". Well Roger, my brother and uncle are both police officers, and the answer is yes! We were a cash transaction, and Roger soured our otherwise good experience with his crap service and attitude. read more

Lehmer's Concord GMC - Bought at Lehmer's! - Car Dealers Near Me - Concord, California

If I could give their service dept zero starts I would. We have been repeat customers for over 5 years. (17 Yukon and 19 Sierra Denali) This time however was a different experience all around. Brought in my husbands 2019 Sierra Denali for a recall, with an understanding that I would be provided a rental car like I have been in the past. ($90k+ truck) This time however was extremely different. I was treated with extreme attitude, told there are no rentals available, and the shuttle will be over 2 hour wait. Mind you when we made an apt they were aware I would be coming in with two small kids in car seats. Tom Mimiaga basically laughed in my face when I explained to him how big of an inconvenience and disappointment this would be for me and that taking a Lyft is not an option with car seats. Considering that there are no other GMC dealerships in the area I will definitely not be replacing my Yukon with a newer one. Extreme disappointment with customer service and disregard. read more

Gary Cox and the team were fantastic! Kind, understanding, supportive and helpful. The work was done correctly too! We had some very special circumstances and instead of making it hard, they made it so simple, easy and went above and beyond!!!! Thanks guys- really appreciate it!!! read more

I had a great experience with Chico at Lehmer's. He really helped me find the vehicle I wanted and walked me through the whole process. His customer service was excellent. I also appreciate Carl helping me in the process to make it all happen. If you are in need of a vehicle go see Chico he will treat you like family! read more

This review is an update on a botched recall repair done on my Pontiac Vibe on 5/24/21. It was to replace the air bag cartridge. My previous complaint describes the initial frustration. Now I have photos of the passenger panel that is lifting off, BY ITSELF. These dealerships / technicians seem to have no pride in their work. Even the tech should ask him/hers self, 'what if this was my car?". On your responses, Mr. Darren Anderson, are you sincere or is the response you give just a bunch of repeated bu**? read more

Over the years, my experience with car dealerships has varied tremendously. Much depends on attitude going in. For me, a good portion depends on their attitude. I don't like pushy, and I don't like when somebody persists after I already said "No thanks!."!!! With that said, my experience at Lehmer's Concord GMC was fantastic. Darryl Joyner was wonderful from the start, He directed to what I wanted to see and let us check it out. The decision to purchase was basic; Carl and Chris assisted and lead the process just as smooth I thank the three of you and hope you and your customers similar happiness and success. read more

Once you buy a car from them, they are not as helpful anymore. I bought a used car with low mileage and it has been plagued with problems. When I went to their dealership service center, they told me to junk the car that it is not worth to pour more money into repairs. Wow- YOU guys sold ME the car! Also when I asked the next time how much to replace a timing chain, the service advisor told me recently my guess is 3000.00?! You don't know the actual amount? This was already double other estimates. I already put 8000. into repairs!!! I will NEVER buy from this dealer again and never buy an American car! My Honda's all lasted me over 300k miles and this one is only a bit past 144k! This car has had issues with all the issues common to same cars so it should have been recalled ( per mechanics, car forums, etc). read more

Update: My previous review was in 2016 when I bought my first GMC Sierra truck. I just bought my second GMC Sierra at Lehmer's and I have to say that after all these years of having my truck serviced at Lehmer's and now with my second purchase, nothing has changed. Exceptional service always! Darryl assisted me again, he is the nicest person! Chris was also very helpful! Don't waste your time going anywhere else. GMC, in my opinion is superior to other trucks and you have kind people that have been there for years, who know what they're talking about to assist you in your purchase! I received exceptional customer service today from Darryl, Roger, and Pete! I have been doing business with GMC Lehmer's for over two years now and they never disappoint, I always receive the best customer service from them! I highly recommend them to anyone! read more

Update ....Today i open my car hood found this guess they forgot tool in my car so unsafe , yet more evidence for the lawsuit that im doing. Can believe the work they do here forgetting tools in car they probably looking for it too ?? read more

Lehmer's Concord GMC - Car Dealers Near Me - Concord, California

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We had the BEST experience at Lehmer's!! If you are in the need of a new vehicle I highly recommend checking out Lehmer's in Concord. After a day of test driving multiple trucks around the Bay Area and dealing with some real sales jerks, the gents at Lehmers felt like a breath of fresh air. They know what customer service is all about. We called an hour before closing and arrived 5 minutes after their official closing time (during the warrior's playoffs no less) and it was clear they cared about our experience the entire time. This was hands down the best experience I've ever had buying a vehicle (and I've bought 4 in the last 3 years). Shout out to Chico Dixon (sales), Chris Robinson (finance), and Carl Rogers (GM) for their help and spectacular service. Do yourself a favor and check them out. I guarantee you won't regret it. read more

Just purchase my new 2023 sierra AT4 from Lehmer's concord Buick GMC and Chico Dixon was extremely Patient and understanding of the exact needs that I set forward and even after countless weeks of Communication he came in on his day off to make sure I got exactly what I wanted nothing less. Lehmer's sales manager Ivan Mumm was just a amazing as he was able to work his magic and make my dream come true and gave me everything I wanted. Evan Card,the Finance Manger help me though the process and was able to get me on the road as quickly as possible possible. These 3 gentleman really are stand up guys and look forward to further purchases with them read more

You're the worst company I ever dealt with in my life they had my truck there for 3 weeks and didn't do anything to it then turned around and said go take it somewhere else took it somewhere else got it fixed in 2 days apparently they wanted to charge me $1,500 plus I had to buy all the parts $500 with the parts to find out they need ed none of those parts it was a $5 part that they need it and this is you call good business I don't think so this business needs to stop with this business not let them gouge people and stop letting them taking advantage of people this company is really bad especially the work worker they have named Tom He's a disgrace to that company it was a good company at one time but now it's gone downhill so be aware of them they're always out to scam you they tried me I saved over $1,500 by going to another place after they told me to go somewhere else after keeping my car and Mr Darren this is what happens when people complain on Yelp or anything you guys sweep it under the rug and there's never nothing done about it I apologize but I got to be very blunt to you your big corporation guess what you lose one you got plenty more to go and that's pretty sad about customer service so I'm letting you know that guess what nothing will be done anyway so what's the difference but I'm going to let the world know about how you treated me how your company that you've run treated me how your employee Mr Tom how he played around with me my time and my money you know not fair read more

I like how they pick and choose who to address on here...We had some major issues and not once was contacted by the owner or upper management to resolve. Great business practices. read more

Lehmer's has been in possession of my vehicle for three weeks conducting two repairs. The repairs totaled to $5189.67. I also had other items that I requested quotes for. For example I asked for my truck batteries to be replaced and my service advisor Marty quoted me $700. I bought the batteries myself for $389. Also, when I went to pick up my truck after I was informed it was finished. As soon as I put the keys in the ignition and turned it on, the trucks service and diagnostic lights came on indicating that the truck was in need did of repair. Therefore, my truck was incomplete after three weeks and I basically went down there to pay an invoice and be told that they're not gonna be able to look at my truck three days from now and tough shit. read more

Just purchased a Honda from Lehmers. Very professional and kind. Thorough process Chico the salesman was amazing!!! Treating us like family super nice genuinely kind! Thanks so much I left very happy customer! read more

My purchase from Lehmers was great. 8 years later I sold the vehicle back to them as I was moving out of state. Selling to Lehmers was my only option as most other places (Carmax etc) were closed (Covid). I believe it was Darren who gave me $3200 for a vehicle valued at $12-13K. Even the finance guy questioned the low amount as he prepped the check. I'm guessing he knew I had limited options and took advantage of it. The vehicle had some scratches/dent on the door from a parking garage pole and the AC was not as cool as it should be but certainly not $10K worth of work. Again, the purchase through Lehmers was great and had almost all of my service there as well....just would never sell a vehicle to them. read more

Had a really good experience with this dealership! Did not actually deal with the original guy who had emailed me, so sucks for him because I bought the car. I had an appt scheduled and he decided not to go into work that day. So I ended up working with Lea. Super nice, was straight up with me about price. Which unfortunately at first made me second guess if I wanted to buy or not. But ended up going home and thinking about it and decided I still wanted it. Got all my loan stuff worked out the day before, was able to bring it to my mechanic to look over before buying, and then bought the car. Drove home today in a gorgeous 2018 BMW 430i Coupe! Still can't believe it's really mine! Plus, photo credit to Lea for these cute photos! read more

Lehmer's Concord GMC - Car Dealers Near Me - Concord, California

Against my better judgment I purchased a new GMC Yukon from this place for 5K over sticker. I had to replace one of my vehicles in my fleet and unfortunately for me this was the only place that had the model that I was looking for. Fast forward a year later I received an airbag warning alert so I took it here to see if they could fix it. I made an appointment and when I showed up there were literally 5 different "service advisors" and not a single one greeted nor even acknowledged me. Everyone seemed to be upset about something and it was only 8:30 am on a Wednesday. Finally one of the advisors a women in her 50's started to get my information and then asked for my keys, then she proceeded to tell me that it would cost 225.00 for the inspection! What she didn't know is that I already knew that GMC had issued a service alert on 2021 GMC Yukons regarding the seat airbag and the only reason why it's not a manufacturer recall is because seat airbags aren't a necessary safety feature by the government for it to be fixed by the dealers. I have a large fleet of vehicles which I almost replace one or two every year. Needless to say that this place will never get my business again. To think that I paid $5K over sticker last year in addition to the invoice mark up and the factory holdback would be enough profit for them to at least not ask for an inspection fee for an issue which they were already aware of! No wonder why car dealers rank lower than other professions such as lawyers and politicians! I wonder what their CSI score is. The service department people who work here are some of the most miserable people I've had the misfortune of dealing with. They really need to find another line of work or retire! read more

Go see Rick Weaver at Lehmer's - you will not be disappointed. I buy a decent number of cars and have dealt with many dealerships but Lehmer's is a cut above. They truly care about their customers, they are attentive, honest and follow through with their promises, a rarity in the world of auto sales. No bait and switch when you go to close your deal. I highly recommend the team at Lehmer's particularly Rick Weaver. Straight up guy whose been selling cars his whole life. ...and Rick even bought me a cap and awesome Denali coffee mug! Thank you Lehmer's! read more

Lehmer's Concord GMC - Cap and mug to go with my new truck - Car Dealers Near Me - Concord, California

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im a second time buyer here at lehmers and i recently bought a 1500 sierra beautiful truck i love it the manager carl was an amazing guy but the only down side was after they had told me it was done getting detailed i got in my truck and it smelt horribly like marijuana and there was a chewing tobacco container under my passenger seat now i thought they were supposed to be detailing my car not smoking and leaving a mess in there. i wasn't going to say anything as i thought the smell would go away but it's been more than 72 hours and it's still reeks and gives me a headache. i believe it's time for a new detail staff. read more

BUYER BEWARE!!!!! Was going to make a deal ($69,000) cash with Daniel the very nice sales man. But I asked Daniel to see if he could find out with an installed step if we could do it for the 69k and if the attorney asks how he could lower the price what would he say? Daniel said he would have the manager call me (don't know the managers name because when he called he was screaming to loud on the phone degrading me). He referred to himself as the big BALD guy!!!! He was yelling because I asked the question Daniel asked him , "If the attorney asked if it could be lowered, could it be"? The BALD guy was yelling saying "Do you know that those steps cost $3000 and do you know that these used vehicles aren't negotiable / do you know we've been in business for over 100 years ?" When I said can you just answer the question he had no idea what the question was because he was to busy yelling!!! I responded sir I just want an answer to give the attorney, The BALD guy responded with "That Ford", I said Ford? He said yes thats the one you want right? I said no its a Chevrolet, he got even more mad and said Daniel didnt even give me the information. I know he had because I heard him do it!!!!! I told The BALD guy, this is where the conversation ends, I will not be talked to like this and the BALD guy hung up on me. So I found out the owners name Darren and Russell Anderson, I called and got with Darren Anderson who said , he just doesn't know why the BALD guy would talk like that. Darren said we dont differentiate for an attorney. I asked him what does my question of $$$ have to do with an attorney and he replied because you've said it over and over / I responded only to explain the story. Apparently Darren wasn't listening either, and didnt appear concerned about his Managers awful behavior. Later come to find out, this type of behavior is common at this facility by managers and owners. Darren said, well yah we could put the step on, I chuckled and said your not listening and why would you ever allow a manager to talk to customers like that. He asked if I wanted the vehicle, Now theres some real professional feed back !!! all over one question that made the BALD guy and the owner melt. WE DON'T NEED TO HEAR FROM YOU DARREN OR ANY OTHER OWNER FOR THAT MATTER - YOU LOST A 69K CASH DEAL AND I CAN SEE THE DUST GROWING ON YOUR TRUCKS, YOUR CUSTOMER SERVICE SUCKS AND YOUR LOSING BUSINESS IS EVIDENT. A few months ago my son was there and said he didnt buy a truck for the same reason, because the BALD GUY was rude and unprofessional!!!!! DONT BUY HERE UNTIL THEY LEARN NOT TO SLAP THE HAND THAT FEEDS THEM. Looks like your business has gone to **** in a hand basket since mommy and daddy left you the business, 8 years ago people were real nice there. NOT TODAY FOLKS!!!!! IF IT WOULD LET ME - I WOULD GIVE A ZERO STAR, LOTS OF OTHER DEALERS JUST WAITING TO BE NICE, PROFESSIONAL AND NEGOTIATE. MS. T read more

Shady deals! What they advertised on the vehicle was incorrect, and they weren't willing to make any adjustments. There were flaws on the vehicle that weren't disclosed. I'm pretty sure they didn't do an accurate inspection of the vehicle. The GPS was not attached, the stereo wasn't properly installed and we discovered a rat's nest in the engine. The manager (Ivan?) was rude to us and to his employees. He talked to an employee as if the employee was a child....while we were in the middle of a conversation. It took several hours to finally finish the deal, even though there was only one other customer at the time. For the amount of money it costs to buy a car, you would think they could at least fill up the gas tank. read more

This is for the Customer/Service Dept. I made an online appt twice, never received a follow up. Daughter showed up for appointment, they told her it wasn't in the system and they don't service Honda's. Yes, I realize that you are a Buick, GMC dealer, however, your counterpart in Vacaville assured me that it would be okay and we could purchase the maintenance plan and have it serviced there. We confirmed with them twice during the purchase and even contacted the prepaid maintenance plan to verify. Ashley(?) was rude as f, completely unhelpful, and unsympathetic that we were apparently mislead. We're in the market for a new truck, so I am grateful that this is one less place we'll need to shop at. read more

BUYER BEWARE! I purchased a used 2017 F250 with only 21k miles on it. After a few months of ownership I noticed my passenger side carpet was getting wet. I took it to a Ford dealership for a diagnostic and they told me it was caused from a hole in the heater core. They also advised me that it couldn't be covered under warranty. So I called Lehmer's to explain to them that they sold me the vehicle like this and requested they repair it. They told me that they did not guarantee there vehicles and proceeded to tell me they could get me a discounted rate to fix it. The price was $873 in repairs which they would not cover. Now I'm stuck with the bill to fix this practically new truck. They say that they are a "name you can trust"... well I beg to differ. read more

I just bought a car from Chico Dixon and it was the most pleasant experience I have ever had. Usually buying a car is stressful, with pushy salespeople and the finance department trying to add on all kinds of stuff. Chico was a consummate professional and actually fun to work with. I was made aware of all the additional things I could purchase but never felt under pressure to buy them. This is my 2nd car I purchased from Lehmer's and I'm sure it won't be the last! read more

This review is based on Lehmer's not honoring discounts. I called Lehmer's looking for a certain truck. I explained to the sales rep that I would like to use the GM first responder discount. I guess since this was their last truck in the options I chose, Lehmer's told me they would NOT allow this discount to be used. A factory discount and they refused to honor it? Let this be a reminder where NOT to shop if you plan on using certain factory discounts. All other GMC dealerships in Northern California were honoring this discount except Lehmer's. It is ok, I took my money to a different GMC dealership that honored the first responder discount. Thanks Lehmer's, you did me a favor. Saved me a bunch of $$$$$$$$. read more

Wow! Just wow! Went in looking for a specific car and walked out more pleased than I thought. I had Chico helping me out with the choosing process. Carl and Evan were also extremely helpful getting me in and out quick (which was a plus because I had a toddler with me). Couldn't be more thrilled with my purchase! read more

Always friendly and professional for my service needs. Family owned dealership with a wonderful staff.

Sent a message to the dealership regarding the availability of a used Yukon on the lot I had been tracking for a week. Darrell Joyner promptly responded and we set a time for a telephone call. Darrell had done his homework and spoke intelligently about the vehicle. When a couple of questions could not be answered, he called me back within a couple of hours and sent pictures and more detail about the mechanical attributes of the vehicle. I promptly set a date and time to meet him. We did a test drive, inspected the vehicle and within a couple of hours I was driving out of the lot, a proud new owner. I was more than pleased with the ease of working with Darrell and the other members of the sales team. A very positive experience. I will be back when again in the market. A huge thanks for working with me to make the deal happen. read more

The experience started off well enough but the 3 Stars is based simply on the communication responsiveness. Before I purchased the car I'd scheduled a test drive. The store manager was very nice and when I got there, very welcoming - standard operation for a car-buying experience. He then introduced me to another salesman for the test drive. He was also very nice and knowledgeable. While I was there several people told me about what a small "family-like" operation they ran. To some extent, I even told them about how recently a family member bought a car elsewhere and as soon as we bought the car the responsiveness went to ZERO. I was trying to give them a heads-up that if need be, I'd be following up on things and hoped for quick responses. As luck would have it, I did indeed have to follow up regarding a few things and this is where they did not meet my expectations. I called one day for some information and got a call back a day and a half later. This was within the first week. I called 3 weeks later to follow up on something else and one of the managers seemed almost annoyed that I'd called. I've worked in customer service myself for over 15 years - tone matters. In an effort to avoid calling, I started with emailing 2 people - and all of a sudden emails don't work. Apparently, they're restructuring their email format? Seems odd the emails worked just fine to tell me to come in for a test drive but after purchase there's a connectivity issue. Finally, I got a hold of Chris. He listened to my question, said he'd call me back within an hour, and then did so. So, thank you, Chris. Ultimately, my frustration is that this dealership reinforced the experience I've had before (like many others, I'm sure) - that you're a valued customer before you purchase the vehicle, then you're just an inconvenience afterward. And that's a real bummer. read more