I would give 0 stars if I could…read more Management seems far more concerned with towing residents' vehicles than maintaining the property or providing the amenities residents actually pay for. My vehicle is registered to my apartment, assigned to our unit, and parked in our designated parking area. During my pregnancy, I repeatedly contacted management because the towing company kept marking my vehicle and threatening to tow it. I explained that I was pregnant, not driving regularly, and that the vehicle belonged to me a current resident. Despite those conversations, management apparently flagged my vehicle anyway, and it was ultimately towed, costing my family well over $650, and my car was towed 6/18 4pm picked up from the tow lot at 8:30pm (car was only there a few hours till it was picked up) What's especially frustrating is that while management has time to monitor vehicles, issue tow notices, and authorize expensive tows against paying residents, they have somehow been unable to reopen the community pool. The pool has been closed for over a month during the hottest part of the year, with temperatures well over 100 degrees. Residents continue paying rent and amenity fees while one of the property's main amenities remains unavailable. The message this sends is clear: collecting towing fees and penalizing residents appears to be a higher priority than maintaining the property and providing the services residents are paying for. If you're considering living here, be aware that your vehicle may receive more attention from management than the condition of the community itself.

Ok so, I was on the search for a decent apartment in a great area and found this little gem, I must…read moresay Krista in the front office is amazing! She was so helpful and kind during my application process and move in. Now, these apartments are older and there are a lot of older tenants but, for the most part it's quiet EXCEPT for the noisy traffic during the day on Horizon Ridge (if your apartment is facing that road) Also, I do wish there were ceiling fans in the living room and bedroom (master at least) I've had to buy a couple of floor fans to cut back a little on A/C and I have to have a fan on to sleep at night. When I moved in, my balcony had so much bird poop it was gross, maintenance came and cleaned it up and was nice for a few days and then it was poop all over it again, it's been a couple weeks now and haven't had too much of a mess and hope to get some small patio furniture soon. There is a front gate and a side gate to get in and out of the complex and tbh, I wish it wasn't open all day since there is A LOT of traffic in and out all day and I do notice cars parked in handicap spots without any placard (mainly near the side gate) one white Kia was parked 2 days (this guy parks in parking spots that are not his! Even parked in my space one day) and no ticket SMH since there are a lot of older people here/handicap it would be nice for someone to check throughout the day. I have not tried the gym or pool yet, but I'm sure it's nice, I do love that they have Amazon lockers and the mail room has a very heavy door to get in and out for security and this complex is very well lit at night which is also great for safety reasons. Also, I don't think that they care too much about decorations that have been up since Halloween lol there is an apartment across the way that still has a oogie boogie decoration on their door and a small pumpkin out I think? Its springtime now and just weird to look at everyday ‍ I also wish that there was a few steps off to the side (where all the rocks are closest to Horizon Ridge) to get up and down instead of neighbors pulling themselves up (lazy) on the bars in front of my place to get to their apartment instead of walking around. Also, just to mention if you get an apartment here that faces onto horizon ridge parkway prepare to buy some black out curtains, with it heating up I have definitely felt that heat coming through and blackout curtains hep a lot! There's an apartment that faces horizon ridge and it has those foil visors for your car, it looks strange from the street and surprised it's ok since most complexes don't like visible window coverings from the street. For the most part, I'm pretty happy I found this place and works perfectly for me and my WFH office, I would hope they would start to have activities monthly, my old complex had activities monthly and it was always a fun event (things like donuts in the office, they had lunch or dinner on them, buffet setting where they handed out the food) it's little things to get the community involved and to know their neighbors) maybe one day? Also, maintenance is great here and always ready to fix something quickly (much appreciated) I love that I'm so close to so many things too, across the way there's Target, Sprouts, Tropical Smoothie, Starbucks and so much more!!

This apartment complex is really not great. I came here quickly due to its convenient location…read morenearby for professional school. However, pricing is comparable to other apartment complexes nearby, but the services available here suck. A lot of the units are old, and some of them have been renovated but don't really look like they have. Only reason I didn't give a one-star review, is that at least work orders are completed on time and quickly and professionally. Okay When I moved out, the management took forever to give me back my deposit. It took months, to the point where I was starting to pressure them with legal action until they issued my deposit shortly after.

The front office staff was super helpful and kind in the lead up to me moving in. They were so…read moreamazing with answering all of my questions. After moving in, it's a nice complex, it's pretty quiet and calm. They do a lot of cool things, like they bring in food trucks. I definitely love living here.

Imagine looking for your dream apartment (a good mix of location, amenities and value). You look at…read more12-15 different apartments in Henderson looking for "the one". As a non-Vegas resident (I'm from NYC) it was hard since I wasn't too familiar with places and only have Google, Youtube and online reviews to read about. What I expect when viewing an apartment: Staff would be friendly and do their "job" of showing me the place. That's what happened with my other 12-15 viewings. Upon reaching "The View at Horizon Ridge". I was surprised there was only 1 woman working in the office. She greeted me enthusiastically and something felt strange (it felt like she actually "enjoyed" working here or really loved this place hmm) She then proceeded to show me around the apartment and I think it's a good mix of location, amenities and value. I then found out she also lives in the same apartment and loves the place. I was just surprised with her excitement and overflowing enthusiasm. I decided to go with this place and the application was smooth and easy. She had excellent communication skills over email and followed up through phone whenever something wasn't clear. It didn't feel like she was "annoyed" by my 23 questions regarding the apartment and application. She was actually happy to answer them all. I have a digital business and how I wish my staff was as friendly as her. What a great asset to the business! PS The very welcoming and friendly womans name is Xochitl. She is so helpful and friendly every time I have questions and concerns. Me and my family are now 1 week living in this apartment. I will do my best to update this review, add pictures as time goes by to help other people looking for the right place PROS: -Good value for the location -Excellent area, Green Valley Ranch has one of the lowest crime rates -Amenities include: pool, 4 modern bbq grills, a gym, shaded parking (but not reserved) -Gated community, safe & secure -They even have a pet salon & playground (none for humans though xD) CONS: -Might be higher rent than other places in the area, but you get what you pay for -No jacuzzi -Gym is a bit small -No reserved parking slot exclusively for you (if you don't rent the ones with attached garage) Would I recommend this place? Costco, groceries, hospitals are all only 10-12 mins away. Lots of gyms nearby and super safe neighborhood. I definitely recommend it to my friends and family! If this review helped you in any way, please rate "Helpful, cool or funny" :)

The manager is a mean old lady with a bad attitude once the real her comes out. She wouldn't answer…read morethe phone and seemed perplexed when you spoke with her. Thank God I missed that bullet, glad I didn't rent there.

The location is great and the place is amazing. Check it out if you have time. The price of each…read moreapartment is worth it.

Looking back since we first move, the customer service has always been a top notch from Management…read moreteam and Maintenance team. We are grateful for them!

Update: Welp. This place started out amazing. But ever since…read moreVikki and who ever that new manager is took over things have went down hill quick! Here are the basics. The first time i ever talked to the new manager she lied to my face multiple times. Vikki does nothing besides makes mistakes. I understand no one is perfect, but with the amount of mistakes she has made she should have been fired by now. Heres a wonderful example of a mistake that she made. She sent out an official letter to every resident at ONE60 via usps. The letter stated there would only be a rent increase of $100 a month. When it came time to resign my lease i was told the actual increase was $225 per month and that the noticed we received "was just a mistake". Not once between sending that notice to trying to resign my lease did they ever try to rectify that mistake, or even acknowledge the "mistake". They have failed to give a 24hr notice prior to entering my unit. Then i was threatened with a "strike on my record" because they were not able to gain access to my unit when they never gave a notice. The worst offense though is the build quality of the apartments themselves. In my unit for example if we get a heavy rain storm the corner of my unit in the living room will flood. When I reported the flooding i was told by their maintenance staff that there is nothing they can do to fix it, because it is an issue with the foundation. I had constant issues with my air conditioning unit leaking into my kitchen. Multiple issues with my dishwasher(which they claimed was my fault. Apparently im supposed to thoroughly wash my dishes spotless first then put them into the dishwasher). I was also told by a previous office member to stop putting in certain work orders for my unit. If you are sick of the issue being reported, maybe you should actually fix it the first time. Not get mad at me and tell me to stop reporting it. Then when you try to complain to the hire ups theyll, in short tell you to bad. Why do i say this? Well, i had to email one of the people above the manager on site. Some of the lights on the property have been out for a while and the security cameras were not working. In short what did they tell me? The security cameras are not there for resident safety, but only for the properties common areas. In short they dont care about you. Only their property. To summarize the office staff is incompetent and will lie directly to your face. The building quality is bad(they definitely sped through the building process). They find random crap to install onto the property or units to charge you more money(looking at you brivo crud home system). Finally you dont get what you are paying for. It is a rip off. Over $2,000 a month(plus fees) for a 2bd 2bth. "Competitive pricing". No. Thats another lie. You can move into a 3-4bd 3-4bth HOUSE for the same price or cheaper. Especially after all the fees they tac on. If corporate is reading this or any higher ups. Dont waste your time responding here. I emailed yall over a month ago and you told me to bad, so sad.

I recently moved out of this place to move into my house. While I was here I enjoyed my stay. The…read morestaff was very helpful and Sandie was always patient and great with all my concerns and questions. I loved the gym. This property was always kept clean. I would recommend it for anyone you live.

I have been living here for over 4 years. This is the home my son has known most of his life since…read morehe was only 8 months old when we moved in. He had so many firsts here, including walking. The only complaints I ever had were about other tenants, and those issues were addressed very quickly. Maintenance is super quick and friendly and I've never had any issues with the office. However, after over 4 years living here, they have decided not to renew my lease, and while I understand that is their right, it just shows how little these bigger property management companies could care less about the people they rent to, even though those people are the ones keeping the business open. This is our home, we are comfortable here, we feel safe here, we don't want to move. But now, as a single mom, I have to figure out another place to live that is safe and comfortable for me and my son, and I have to figure out how to pay for movers, find the time after work to pack 4 years of living (the cost of packing), the application fees for a new apartment, probably administrative fees and a deposit, changing addresses with the DMV (more time away from work to do so), change addresses with everyone...and for what? These property management companies don't care about any of that, they just want to refuse to renew a lease so they can charge the next renter hundreds more per month (and hope they actually stay, aren't a horrible neighbor for other tenants, and pay their rent in time). Anyway, I'm not saying don't move here, I really do enjoy living here (mostly) - I am saying the property management company won't care that you made it your home, and give you slightly over 2 months to figure everything out, in this economy.

I have been living here for going on 11 years now and I'm consistently impressed by the level of…read moreservice that it always provided by the entire staff. The office staff are always so friendly and they do a great job of making everyone feel at home. The maintenance team is always quick to respond and are tremendous at their jobs. If something needs fixing, they're going to do it right the first time and always with a smile and great attitude. The grounds are beautiful and well kept and the apartments themselves have great up to date amenities. I absolutely love living here and if I could give it a 6 out of 5 stars, I would.

Update: Now my refrigerator went from the heat in this apartment. I have over $600 food in there…read moreand $300 worth of medicine. I'm on SSDI and just used all my snap benefits to stock my refrigerator and still, nobody will come out from the emergency line. I don't normally leave negative reviews, but after everything my family has experienced, I feel it's important to share our experience. Living here has been a constant cycle of maintenance issues, including mold concerns, plumbing problems, electrical issues, and now a major air conditioning failure during one of the hottest times of the year. I first reported problems with my air conditioner on July 9. The compressor failed and was replaced, but the problem never went away. The unit continued making loud rattling noises, and the HVAC technician later explained that the replacement compressor was defective and was continuously running even when it shouldn't have been. As a result, my NV Energy bill has increased dramatically. I reported this repeatedly to the leasing office through work orders, emails, phone calls, and emergency maintenance requests. After numerous requests, a licensed HVAC technician finally came out and recommended replacing the entire air conditioning unit. Instead of replacing it, I was told that management had to approve the replacement. Before any decision was made, the compressor failed again. Maintenance then brought portable air conditioners, but one wasn't even installed correctly before they left. My family was left trying to cool our apartment with temporary equipment while we continued waiting for a permanent solution. This is not just an inconvenience. I have Multiple Sclerosis and suffer from heat intolerance. My wife has high blood pressure and other serious health conditions, and the excessive heat inside our apartment has negatively affected both of our health. We also have a cat recovering from major surgery that needs a stable indoor environment. What has been most frustrating is the lack of urgency and communication. Work orders continue to be marked as completed even though the actual problem remains unresolved. I have spent countless hours sending emails, making phone calls, following up with the leasing office, and contacting emergency maintenance, only to continue dealing with the same unresolved issue. I understand that equipment can fail. What I don't understand is why residents have to repeatedly fight for basic repairs, especially when health concerns have been clearly communicated and a licensed HVAC technician has already recommended replacing the unit. I hope management takes this seriously, not only for my family but for every resident who deserves a safe, properly maintained home. Based on my experience, I cannot recommend this property until significant improvements are made to both maintenance and management's response to serious repair issues.

I have had an amazing experience living at Elysian. Starting with the girls in the front office,…read moreClaudia and Ashley, to the maintenance guys Joe and Jake. I have always received a quick response from the office, and the maintenance crew is quick to fix anything that may need it. You won't find trash or any nonsense here, which I really appreciate. This is a quaint community with fantastic floor plans. The greenery is rare, especially for Vegas, which makes me love calling this place home even more. I would 100% recommend making Elysian your home.

Castile is a beautiful community! Thank you, Que, for providing such an amazing experience. You…read morewere incredibly professional, knowledgeable, and welcoming throughout the entire process. I truly appreciate your outstanding customer service. Keep up the great work!

Castile has great staff that enjoys hanging out with their residents! Every month new activities…read morecome out so the residents can have a sense of community and meet/have a chance to enjoy each other's company. Fun place to live and they definitely pay attention to their community and residents.