Richard was great. He was able to assist in the warranty I had for my frames. He was helpful, but also honest when he wasn't sure about a question I had, he advised her would inquire and true to his word, was able to get me the answers I needed before I proceeded. Thank you again! read more

This review is LONG overdue! I have been to several LensCrafters locations in the last 30 years of needing glasses, and this specific location has by far been THE BEST. And you know why? It's not the selection (though it's good.. a little bit of everything), not the fact that it smells good (literally just steps away from the fragrance department), not the fact that there's ample, free parking (a rare commodity in the health field these days) but it comes down to the people and the service. Nick, the manager, is so knowledgeable, attentive to detail and personable with everyone he meets. And his mannerisms are infectious as his staff demonstrate the same level of care. Speed of service is great. Long gone are the days of getting glasses in an hour (I miss those days), but your glasses will come in usually a week so that's not bad at all. Honorable mention to their resident optometrist Dr Lam who is only in on Fridays and Saturdays. His schedule fills up fast, and there is a reason for that! He is so good at what he does, and it shows. Best bedside manner in any optometrist I've had. They have frequent promotional offers and do take insurance. Don't snooze on this location! read more

Amazing customer service I had yesterday! Unfortunately I did not catch the young man's name. He helped me create 2 appointments and looked into our insurance coverage and provided estimated cost for the frames I was inquiring about. Thank you for the outstanding service and answering my countless questions. You are a role model of what Great Customer Service should be. Thank you Katharine read more

Great experience here!! Thank you to the wonderful staff! Dr.Louis was right on point with everything. Marie, Gabriela, and Joey had me laughing when I was nervous during my first experience! Not to mention great selection of frames! read more

The team at this location is very professional and courteous. The whole process from eye exam to selection of frame to measurements was very easy. They clearly explained everything throughout the process. They actually take the time to listen to concerns and respond appropriately. Best experience I ever had for an eye exam. I didn't know this location existed until my health insurance directed me here. Lower level Macy's entrance next to cosmetics. I highly recommend this location. read more

I went to get my contact lens exam a couple of months ago and was delighted with how the exam went, they gave me some tester lenses and a prescription. I don't wear contacts very often, and they're more like a backup in case I lose my glasses or go to an event where contacts would be better. I didn't receive any emails or calls about having a follow-up appointment and thought that was it. I told them that I would probably be ordering the contacts from 1-800 contacts instead of through them for the price. However, when I ran out of tester contacts a couple of months later, I went to get the prescription and it turns out they just gave me my glasses prescription. When I went in and asked to get it, they said I was supposed to come back for a follow-up and because it's been 3 months since then, I had to redo my exam and pay another $110 even though I still had one pair of contacts and could show them that they were still my prescription and my eyes haven't changed. They said they would talk to the doctor about seeing if I could just come in for my follow-up then, but they never called me back. I called them after a couple of weeks and the person I was talking to cut me off and just said "no we can't do that, it's been more than 3 months" in such a rude tone. So I got my exam at 1-800 contacts for $20 and everything good. Definitely not going back there. read more

I came here to get my very first eye exam after 23 years. They have so much variety, from sunglasses to clear glasses. Dr. Shanen Zhi really took her time to explain with very much detail the exams I took and results and was very patient! Thank you to Dora Macias! She's the best and helped me pick the best frame that fit my face couldn't be any more happier with her service. They make you feel really important and genuinely seem to care for your vision and well being. I will most definitely be coming back for future check ups. Thank you again! read more

This place is great. My sales associate Alex Humphrey helped me get the best pair of glasses. He showed me all the aviator style glasses in stock and explained any insurance and discounts in detail. I wasn't sure about my purchase at first so I took a stroll around the store to think and came back to buy them. There were no pushy sales tactics, just straightforward talk while answering all my questions. (I had a lot of questions.) He even cleaned and tightened up my old pair of glasses while I was there. Thank you again. Definitely recommend. read more

Lost my screw on my sunglasses, came in and Jocelyn and Jim where super helpful and friendly. I was greeted with a big smile, they quickly found the correct size screw cleaned my glasses and then told me it was a free service!!! Omg!!! They made my day!! I had gone to a jewelry repair store and they wanted $10 for a screw! Thank you guys again, made my day!! read more

By far the best eye care place in my life. Knowledgeable customer service and eye exam A+.

The Macy's LensCrafters has a nice selection of frames and a knowledgeable staff. If you are shopping at this location, you should be made aware up front that you can't get your glassed in an hour or even 24 hours. If you are in a hurry due to broken or lost glasses and can't wait 10-14 days for your glasses don't shop here. And if you fall in love with frames and decide to purchase them there without insurance and take them to a full service LensCrafter just know that you won't get the full discount, special discounts, or promotions. If that were made crystal clear, I may consider shopping here in the future when time is not a consideration; however, since it is not made clear, I suggest you walk to the full service LensCrafters in the mall. read more

I had recently gotten my eyes inspected here when she checked my eyes she explained every step that she was doing she has very steady hands and was very professional. I would very much like to get my eyes checked here again. read more

I am highly satisfied with my customer service here. Dr. Zhi is very informative and wants the best choice for you. She takes her time with her patients and does an exceptional job. She did exams for my daughter, husband, and myself. read more