Terrible customer service here at the eye doctors staff and Dr Trinh the Eyexam Office owner inside LensCrafters in The Shoppes in Chino Hills. My eye doctor was actually great, shout out to Dr. Quach! I highly recommend her to anyone. Also want to shout out Italo for his amazing help! LensCrafters will gets 5 stars. This review is to bring attention to the staff and Dr Trinh the owner. She would not make a simple amendment to my prescription that Costco needed to clarify the specific type of lens. Of course, she knows better or is just unwilling to help. Gonna rethink coming back here next year. You should too. read more

My salesperson was nice. However, where are my glasses? I have never received a call or anything. Won't be back. Just waiting on my glasses.

Walked in just now and not one person greeted us. It wasn't until I purposely made a call on my phone to acknowledge the wait time. The woman with really short hair finally looks back and asks what we wanted. Not what we expected from what is supposed to be a professional environment. It's no wonder they have 3 stars as a business. read more

I went in there yesterday with my glasses in pieces and asked if they could fix them. Mind you I called ahead and they said they could. I handed them my glasses and then got told I needed "special screws" and that they couldn't fix them. I went to America's Best today and they fixed them in less than 5 minutes. If your glasses break I wouldn't recommend going here to have them fixed. read more

Worse place to go. Service is horrible and they never follow up after they promise they would. Just charge you for everything and leave you waiting for months. Don't waste your time and money! read more

This Lens Crafters was pretty good! The eye exam went very well. The doctor was very thorough and explained everything during the exam. Huge Shout Out to Ashley who helped me out with my frames and all the other good stuff! read more

Terrible! Waited 40 minutes after my scheduled appointment time to see someone and then they said they need 15 more minutes for me to see a doctor after tests. Complete waste of time. People at the front didn't care one bit. No business operated in such fashion deserves to be paid with your hard earned money. Save it for someone else who cares. Highly highly do not recommend this place! read more

This review is not for the doctor but the retail floor. The staffs are rude. The manager is a cold lady who doesn't care about customer experience. It's a big disappointment. read more

Usually I have had pretty good customer service here. This time my bifocal was measured WAY too high. Even the guy who helped me when I was picking them up said "whoa, that looks pretty high". He said because it was only the bifocal it should be back in a few days. I called and they said they are not in yet, but should be a few more days. So the original full set and lenses of glasses only took 4 days but now it is a week and a half. I think I need to find another place. Maybe I will try Warby Parker next time. read more

I walked into the store and I noticed there were two sales associates helping customers, but there was a young lady sitting at the counter not helping anyone looking at her computer. I walked around the store looking and trying on glasses, and even after 5 minutes, I still wasn't acknowledged or helped. I walked out! You just lost a potential customer. read more

The customer service is great. Of course they try to coerce you into buying glasses you do not necessarily need. My reading glasses prescription was so low, i could get reading glasses at Walmart, but the lenscrafter's personnel kept insisting i buy the glasses. I have been going to Lenscrafters for 2 years now.....maybe it's the styles i pick out, but i can never get glasses same day or within a week. Customer service within the store has always been great. Just not sure about the company itself. Ordering contacts online was horrible as i requested they contact my doctor for the prescription as this was an option they had. I thought it would be useful since I was on an extended business trip and out of the state, so I didn't have my prescription on me. Well, they never followed up with the in house optometrist and ended up canceling my order-needless to say, i didn't get my contacts on time. I don't think I will be using this company again. But if using LensCrafters , this location has great customer service. read more

I AGREE with Andrej another reviewer! James is clueless & has a lack of customer service skills. But not only him, we walk in and there's no one wanting to help so we unfortunately got that dude. ALL employees seem lazy & are unhappy!! We ordered 5 glasses. Sunglasses and prescriptions combined. When we picked up same guy was there and he put in the wrong prescription & TRIED to BLAME my husband with a touch of ATTITUDE, so avoid chino hills LensCrafters all together!!! Awful service!!! Never going back there or I'll walk back out if I see him again. Check your order b4 walking out! read more

Very poor service. Totally ruined my old glasses and damaged my new ones before I even had a chance to bring them home. The associate there that served me needs some training in working with customers as he has a personality defect. I will not go back there again or to any LensCrafters again. Word of mouth is the best advertisement. Never, ever have I experienced anything like this. I suggest staying away from this place. read more

I had an excellent experience with both the pre check and the eye exam. I didnt need new lenses but they have a very good selection. The only negative was the restroom. Very dirty and poorly stocked read more

This place needs improvement in every aspect of customer service. My main issue is bait and switch. I have NEVER, in all my years of getting exams, fitted for contacts, and purchasing glasses, have ever experienced an optometry business that barters with prices on prescription glasses. Mind you, I've never paid (and would never) pay over $1000 for prescription progressive glasses. The last few years I've gone to Walmart and Target and paid from $280-$410 for glasses. Lens Crafters claimed to have a "special 50% off" but even with that, they were overpriced. I also have insurance, so the out of pocket amount didn't make sense. I also had 3 follow up visits to get fitted for the right contacts. On my 2nd follow up, the front desk woman was claiming I would need to pay another $45 for mono vision, stating that they are similar to multifocal, which isn't true. They are still standard lenses but they make one lens prescription for reading and the other for distance. I already spoke to Catherine over the phone and explained I haven't even received a prescription yet, I'm just testing trial lenses! Needless to say when I showed up for my appt. I endured another long wait past my scheduled time. After this experience, I will not comeback. And if you're looking for frames and progressive, transition, high index frames, I paid $156 - $186 online with Zeelool and they do accept fsa. You're welcome. read more

Usually the staff is amazing, so helpful and welcoming today there were 2 younger gentlemen working, not very helpful or welcoming, training is so important! read more

The team here is exceptional. Kristina and James have gone above and beyond for me every time my family and I have come in for our eye care needs. Thank you again! read more

Very pleased with the experience here. James helped me choose the perfect pair and provided great customer service! He is very knowledgeable! read more

First of all, I am deaf and I am calling them at that place through interpreter relays. I tried to order more eye contacts 3month. Somehow, Some ladies who work there and they were very rude at me and they did gave Bad attitude to interpreters relays. She won't give me the name, but she's very bitch! They were not friendly to Americans with Disabilities like me. They ignored the American with Disabilities Act, so I will report to BBB for that location on their brief of discrimination against persons with disabilities. Those ladies are very rude and bitch! read more

I have mixed reviews on this LensCrafters store. I have gone there for glass adjustments and they have been always very helpful. I used to buy my glasses and frames from this store, however the prices are growing to astronomical prices as of late. It cost over $300 dollars for a cheap frame and prescription glasses. I recently found a place that will do them under $80 dollars, and there a lot of places on the internet with special offers. I only give this 3 stars since the pricing is so high, however I have found the customer support to be pretty helpful. 3 stars for now! read more

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I'm extremely frustrated with how James spoke to me this morning. I began our conversation politely, offering to provide my personal information so he could look up my last eye exam. His response was, "Why would I need your information?" I explained that he would need it to answer my questions, but he kept interrupting and showed no interest in helping. When I asked to speak to someone else, he replied, "There's no one else here but me, so just tell me what you need." I told him I'd prefer to call back later when someone else was available. His tone and manners were completely unacceptable! How is someone like this working for LensCrafters, where excellent customer service should be a priority? read more

Horrible horrible customer service at this location. Never received a greeting from no one, as I entered. Even if it is weekend, it was quite and all the employees turned and saw me entering but not one greeting or said "we will be with you in a couple minutes", nothing! How do you acknowledge a customer trying to feel welcome to make a purchase. I was ready to make a purchase after viewing some selections online but I guess no one wanted my service. I come from a background of Customer Service and after retiring I know what's expected but this place has poor standards. read more

LensCrafters - Optometrists Near Me - Chino Hills, California

I had been hunting for months for the perfect pair of glasses. I finally found the most perfect Versace frames here and they happened to be 50% off with the purchase of lenses so I am more than happy . A big thank you to my lovely Chris for helping me with everything. You are my favorite, a ray of sunshine. read more

The staffs were welcoming and greeted us as we entered the store. She gave us a quick layout of the store and gave us a tray to place the potential frames my daughter took a liking to. We took our time browsing and didn't feel rushed at all. We were able to pull frames off and out of display cases without the hassle of requesting it from an employee. The store is clean and the layout makes it easy to move around. They really have great selection and brands and we were able to get the special promotion they had going on. Save this lady $$$. My daughter eventually picked out a Prada frame and we were able to take it home within the hours. Great customer service!!! Definitely a go to store for future frames! read more

Where can I begin...Anthony truly provided such a wonderful experience. He allowed me to look around without hovering. He went above and beyond double checking for my insurance. I had told him Lenscrafters wasn't on the in network list I had. He checked any way and it actually was!! He made sure I got the best discount/promotion possible. It's experiences like these that remind me why I always come back to LensCrafters. Thank you Anthony, I hope you are acknowledged and rewarded for the amazing service you provide. read more

First time here and Dr Trinh was helpful and very friendly! However, the other employees working here were so rude. I walked in and was the only customer there. I went to the front desk to be assisted and there were two employees, one of them being a female manager and for about 10 minutes, I was standing there waiting to be approached and they completely ignored me, just kept on talking and talking. I finally asked where do I sign in and they seem bothered because I interrupted their conversation. I did let them know that they were rude and they seem so uninterested. Not coming back to this location read more

Anthony is awesome. He greeted us with a great smile, very patient, understood our eye needs & provided great Member service. He is very well knowledgeable. I recommend everyone to visit Chino hills LensCrafters and see Anthony to have a best eyeglasses and "The best customer Service" ever. Thank you so much Anthony read more

Both Dr. Carter and Dr. Tran are excellent doctors. They are both patient and detailed. The last time my husband went he saw Dr. Tran and he said that she could be a standup comedian. He was thoroughly tested and educated on the test results. He was going to see an ophthalmologist regarding his eye pain. He could not get in for several weeks so I made an appointment for him with Dr. Tran. He was able to get in the next day and she did many tests including a retina scan. It turns out he has dry eyes and now he doesn't have to wait weeks to get in with the other doctor. We are both very happy with the care that we have received here. read more

I have nothing but great things to say about this location! I went in to get my yearly checkup for my eyes and try out contacts again, being that I'm mostly an eyeglasses wearer. I scheduled with Dr. Trinh and couldn't be happier with that placement. She listened to me explain how nervous I was about wearing contacts and how creeped out I am by things/people touching my eyeballs (haha) and reassured me that she'd walk me through the process, and took time to calm my nerves. She was incredibly inviting, knowledgeable, calm, and professional. The staff was also very helpful and knowledgeable in their roles as well. Definitely book with Dr. Trinh if you're going to this location! read more

After examination Dr. Trinh told me there was not major change from last year. So I got the prescription and made new glasses at target. I had a major headache upon wearing the new glasses, fell walking in the park, and my computer screen became concaved. Went to Lensecrafter doubled checked my glasses, and they met the exam prescription perfectly. Then I found out my original left eye lense was 375, new left eye lense is 475. That's a major change. My guess is that lensecrafters somehow input the wrong number in the computer? Or the doctor didn't know what she was doing? I remember vividly that she told me there was no major change from one year ago. Terrible examination work by lensecrafters, and Target made glasses exactly to the prescription. lensecrafters offered me re-examination; I declined. Target offered to pay back my out of pocket portion (240 usd) if I return the glasses, so I did. But I lost my insurance money. Then I went to costco got two pairs according to my 14 months old prescription for 249 usd. Thank costco for saving the day! read more

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My family and I have been coming here for years and never had any issue. Overall very satisfied with the service they provide. Friendly staff. read more

This place is Unorganized. They sent me 30 minutes away to pick up glasses I couldn't even get. They told me just to show up at Victoria Gardens and they would handle it. When I got there I wasn't able to pick up my glasses because the person I spoke to didn't tell me I had to bring my old pair.Thankfully Andre and Vanessa were able to help me out. read more

Anthony is cool. This place offers Anthony a good service clerk. Good place to get glasses. I get my transitional from here. The blue transitional glasses. Got three from here. Very cool and Anthony is cool. read more

My glasses developed a huge crack in the middle of the lens about 2 months after I got it. They want me to pay 200 bucks to replace it. I don't think it's reasonable for me to pay for something that is clearly a material defect. This lens is supposed to be a polycarbonate material that is used in bulletproof glass. I would not recommend this place and would never come back again. read more

LensCrafters - Huge crack in the middle of the lens. - Optometrists Near Me - Chino Hills, California

Rude customer service. The assistant manager lady was not helpful at all. She knew I needed prescription lenses but refused to honor my prescription and did not offer to make an appointment for me to get an updated eye exam. Just stared at me impatiently. I was going to ask to schedule an appointment but decided not to even ask because of how unfriendly she was. Really unhappy with my experience. read more

I'm so happy with my experience at this location. I started my eye exam at ontario location and wanted a frame that isn't in store, so they told me they can't order it and I need to do it by my own. I went to add my prescription lens at chino hills location and Im glad that I did bc they end up helping me buying the frame again with around 90$ cheaper. My total in chino hills was saving more than a 100$ comparing to my total in ontario mills. LIZ was amazing, very helpful, knowledgeable and willing to help read more

Totally satisfied, Dr.Trinh and her staff go out of their way to assure your vision needs are met. I Recommend you all to use their service, you won't be sorry. Thank you Gabby for your help today. read more

Decided to replace my glasses with new lenses and frames so i went to this lens crafters in the shoppes at chino hills! unfortunately at the time i came, their system was down and it took days for them to process my glasses and get the payment through. I normally get my replacement done in less than 6 hours but this took 3 days. However it's not their fault, and they were very kind to me so the wait wasn't so bad. Paid about ~$118 with my insurance and parking isn't so bad on weekdays. The only thing i'd have to say is for you to take initiative and call them when your glasses are due that day. They updated me hours after when it was already done so I picked it up myself hours earlier. read more

LensCrafters - Optometrists Near Me - Chino Hills, California

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Scammers that don't want to use your insurance and won't help you if you bring your own frames in. The only time they've helped me is if I'm paying over 300 for two exams and their frames. read more

Tried to overcharge my daughter and myself.... luckily I am very savvy on what my insurance covers. They will try to upsell you also... nothing you need or really would benefit from except to put your money in their pocket. The dr was very nice ... but not worth the hassle. read more