First of all, they are understaffed as I went in 4 times and always a line up of customers waiting. Friendly and helpful staff but it's a disappointing consumer experience. Secondly, pricing is not transparent, did not show iPad during process. Self evident they are all about upselling wherever they can. Just like service at a car dealership. I saved $200+ by cutting extras that had no value to me. Third, and most importantly, very disappointed in the quality of the lens as already has a scratch. My dirt cheap Amazon Chinese progressive glasses and my expensive OVVO glasses/lens have endured for years without any scratches. This is poor quality!!! And no, I did not pay extra for warranty or for the EXTRA lens protection. Obvious LensCrafters is focused on profits, not people or quality. read more

Very quick, friendly, and thorough service. I've come here multiple times for glasses repairs, new glasses, eye exams, etc & it's always the same quality service. All employees are friendly, professional, eager to help, patient, and expeditious. They have a wide selection of options & they take the time to help ensure you're happy with your choice. If I'm in a rush, they are quick and helpful, if I'm needing to take my time they are patient and helpful. read more

I specifically asked about blue light protection for my glasses that I ordered 3 days ago. I felt so rushed through the process (mind you you're selling $1200 worth of merchandise. I've scoured the receipt only to find that not only is there no blue light protection, but it wasn't event the lens I thought I was receiving. Completely unacceptable and hopefully my order can be changed and I don't have to wait even longer. Also it's not like I tried to cheap out on the glasses and lenses; I literally asked for the more expensive options that I thought was ordered.. So to say the least I am a onetime unhappy customer. read more

LensCrafters - I specifically asked about blue light protection for my glasses that I ordered 3 days ago. I felt so rushed through the process (mind you yo - Optometrists Near Me - Menifee, California

They canceled my appointment without calling me or giving me any notice. They sent a text message confirming my appointment with no inclination as to whether I need to text back to confirm the appointment or not. I don't know why you would cancel an appointment 30min before and not give any notice. Will now be driving the extra distance to Temecula read more

LensCrafters - Optometrists Near Me - Menifee, California

Jessica was so helpful in finding my perfect pair of glasses! Mine had recently broke and she was very informative in helping me pick the perfect lens type and helping me with insurance questions. I normally go to Costco to get glasses but would absolutely recommend trying Lens Crafters! read more

I've been to a few optometrist and have found that Jessica here at LensCrafters to be very thorough as well as professional while being beyond helpful. I have purchased progressive/transitions that have been a game changer! read more

While the doctor's friendliness and professionalism deserves a commendable five stars, unfortunately, I cannot say the same for the overall experience at this specific LensCrafters location. The staff was excessively pushy. Their aggressive upselling tactics made the experience uncomfortable and disappointing. I attempted to ask questions about different lens options and frames, hoping to receive unbiased advice. However, it quickly became evident that their recommendations were heavily skewed towards the most expensive options available. It is disappointing to see a company prioritize their profit margins over the actual needs and preferences of their patients. When I asked for the PD (Pupillary Distance) for my prescription, one associate straight up lied, saying a person's PD changes based on frames, so they could only supply it once I purchased a frame from them. This is false. Your Pupillary Distance does not change when you're a grown adult. I understand that they might not have wanted to give it to me, so that I don't purchase glasses elsewhere, but I would've appreciated them simply telling me they weren't authorized to give it to me, rather than making up a false claim. If you value genuine service, I recommend avoiding this location. read more

I lose the screw and ask if they can fix it and they said yes. I though its gonna be simple just put the new screw but they make it worse, they force to put new screw and the glasses is damaged . I will be fine if they just said they dont have screw that can fit and cant fix it. And now i took it to gucci store to get fix, but they can't fix because already got damaged. read more

LensCrafters - Sunglasses - Optometrists Near Me - Menifee, California

Needed measurements for my glasses that I order threw rayban but won't let me get them cause I'm not buying the glasses threw them

From the moment I walked in, I felt appreciated and at ease. The sales manager Devin was attentive without being intrusive. I was able to share what I was looking for to which several options were quickly pulled, each of which fit my description to a T. In addition to the frames pulled according to my request, Devin provided me with an additional frame which ever so slightly 'tempted my boundaries'. In the end I ultimately went with the frames that were slightly out of the box regarding my initial request, but ended up being everything - they are BEAUTIFUL! Once the frames were selected, I was introduced to Sam, who is perhaps the most wonderful Vision Specialist I have ever had the pleasure of working with!! Sam was not only responsive to my concerns associated with my new pair of glasses, she discussed nuances that I had never considered but am certain that her suggestions and attention to detail are what is destined to make my new glasses exactly what I needed!! I truly appreciate the service, personal insight and overall incredible care that the team at the Menifee Lens Crafters provides! They are certainly above and beyond the arbitrary 5 star rating, they are INCREDIBLE!!! read more

Avoid this location if you can. Their employees do not communicate with you about your order. I had to call each week for status even though they promised to call me back with an update. I waited over 3 weeks for my glasses and got nothing, the store employees kept blaming the lab. It came to the point that when I called for an update on my order that the store employee told me just to come get a refund cause they had no clue what's going on with my glasses. I go into the store to get my refund and I'm told I would have to wait a week to a week and a half to get my refund to my card. This store is un-professional. read more

We recently moved from San Diego and needed help with our glasses which we bought from another company. We were concerned about the extent of the help we would get having not purchased anything from Lens Crafters. My wife asked for help and was treated above and beyond our expectations. The staff at this Lens Crafters was helpful and kind. We will be returning when we need updated lenses. Thank you for the great service. read more

I went there to get my frames and lens . The day I came in to pick it up , I was told someone else picked it up already! How can they make such a huge mistake . On top of that, I made a follow on when can I get results of the mistake they made , they said either someone will call me the next day or if not, it will be Sunday !! Mind you , this was a Thursday. Poor service, frames are all stacked in cabinets , which looked to me like it's not even alphabetically arranged or anything. No system in place . read more

Huge Thank You to Lens Crafters & Jasmine for amazing customer service !! On Saturday, close to noon my glasses broke and I had to use an outdated prescription back up pair. Having just moved to the area, my husband searched and found this location somewhat near our home. We arrived received a friendly greeting and waited only about 5 mins while Jasmine assessed the damage. My current glasses weren't able to be repaired however she was able to remove my current lenses and have them installed in my old frames and we were able to be on our way in less than 10 minutes with no charge.. Thank you again Jasmine & Lens Crafters read more

I had purchased my sunglasses from Lens Crafters in Menifee and have always has superb service. I just had my glasses adjusted by Sam and she was professional, quick, and very knowledgeabl. Thank you Sam. read more

I went to LensCrafters to get a new pair of sunglasses and I found a perfect pair. Sarah the optician did a fantastic job!

First time taking our child here to get her eyes checked. Staff was very friendly and the doctor was sharp. You can tell he knew what he was doing. Clean location and great selection of frames. They said it should take 10-14 days for her glasses to come in. read more

Update Number #2. I contacted customer service again. I was told that my refund went through and I can expect a check 2-3 weeks? Today marks a month with no refund. Website says 7-10 days to have the money back on your card. So I have to wait 2-3 more weeks. I talked to the manager again. He was not thrilled to talk to me but I'm not thrilled I don't have my money. I'm told a glitch in the system that's why I didn't get my refund on my card. Fine, glitch in the system then why wasn't a check sent out right away?. It's a month now and I'm told I have to wait another 2-3 weeks. These guys are fucking liars, the store manager is a piece of shit. DO NOT GO HERE TO SPEND YOUR MONEY.ROAD BLOCKS EVERYWHERE!!!! read more

I came in today since I was having issues getting used to my Progressive lenses which Kelly was helpful. Janna on the other hand over heard some of my issues along with questions my husband had for himself and went way above what I expected. She is one who stands out and can tell she gives her job a 120% being an asset to LensCrafters! Thank you so much for your amazing customer service!! BTW her regular store is Hemet and only here at Menifee for a couple of weeks. read more

Chose this location since I now have Medicare/EyeMed figuring it would be a good deal since other seniors I know aren't paying for glasses. This visit with the Dr on site was OK, but stay away from this location if you don't want to get ripped off if it's time to order glasses. I've been wearing glasses for years and have never paid over $400 including frames, transitional, scratch resistant and progressive lenses but never had insurance before either, usually bought through Costco. Now I had $350 credit for glasses from insurance but yet the greedy clerk wanted another $440 to get a pair of glasses and I had picked one of the cheapest $113 frames they had! These were NO expensive designer frames, but you'd think I picked the gold ones with diamonds after what he said it would cost. What a joke! It's a shame that this place tries to scam seniors when they are getting paid by Medicare. I took my prescription to Costco (well worth the membership fee of $60 if you're not a member yet) and not only got the first pair for free, I got a second one for $189 including all the extras. Yes, 2 pair for less than half of what these crooks wanted for one. DO NOT WASTE your money here getting glasses! read more

Dominique~ Licensed Store Manager. WOW! I stopped by just to have my eyeglasses tightened. Not only did Dominique professionally take the time to adjust that pair but another very old pair as well, and clean them too. No Charge!!! Courteous, helpful, knowledgeable. We're fortunate to have this LensCrafters right here in Menifee. read more

Farrah was super helpful and considerate. I needed a certain contact in a certain matter of time and she was on top of everything thank you!! read more

Everyone at this location is so nice and helpful! Nayeli did some of my testing and she explained everything and was so sweet! Dr Huffmire takes his time and is very thorough, which I appreciate so much. You can really tell he is an awesome doctor! My experience was so great here and to top it off Jessica was so helpful in teaching me how to use contacts and ensured I got all my eyewear needs taken care of. read more

My husband and I have been to this location a couple of times now in the past 3 years and we always get great service. Jessica has always been the one to help us out everytime we go in and she is great! read more

Terrible experience. They sold me glasses with coatings that DO NOT work together. It causes more glare and reflection. The staff is NOT experienced!!! Do NOT suffed lime I have. Tried to get it straightened out..NO customer service after they have YOUR $$$ read more

This being my first time having my eyes checked, I was a bit clueless on what to expect. Upon my arrival to a scheduled appointment I was greeted by Bethany. She walked me through the entire process not only explaining each step but cleaning the machines before I had to use them(Very much appreciated). Overall, I highly recommend this location for both customer service and the doctors knowledge and patience. Thank you for the great service! read more

This is a nice new office. Everyone was really friendly and I was greeted right away . I made an appointment and I was early so I picked out frames and waited a little longer for the doctor To see me cause they were very busy . It was a good experience . The doctor was very nice & thorough with a good personality . The support staff were all very nice and friendly as well . I was able to save $300 on a promotion they were having that day and they still gave me my AAA discount on top of it . The only reason I didn't give them 5 stars is because they don't have an onsite lab yet and I have to wait 3-5 business days to get my glasses. But if they generate enough clientele they will have a lab soon ! Overall It was a decent experience . read more

Had my exam and glasses fit. After 2 more adjustments I had to leave for Europe. My nose became raw and very irritated. I found a local optical shop and had them adjust the nose piece. Now the skin on my nose is healing and there is no pain. I gave a one star because you can't leave a negative number. It seems that their employees worked at Ralph's just before going to LC. Sorry guys but NEVER AGAIN.. No disrespect meant to Ralph's. read more

Checked out this Menifee location after going to the Temecula Promenade. I was very impressed by the modern store and selection. I came in on a Monday and was able to get a quick appointment. I found a beautiful new pair of Tiffany eyeglasses and sunglasses. All the staff was extremely friendly and helpful the moment I stepped in the store. The manager Emily was so great she helped me to get the best price with my insurance. The optometrist I saw was also very nice. I highly recommend this store! It is worth the drive. read more

Horrible..... They started out nice, took my money and has been "smoke and mirrors" ever since. They told me it would take 7 days to get my glasses made - OH, this location does not have a lab on site and my glasses were being made in Texas as I live in California. Now on 10 days, still no closer to getting them, after 3 different phone calls at 3 different times, I've got 3 different answers and none of them gave me a warm and fuzzy feeling. If I knew ahead of time before they took my cash purchase, I would have drove to the Ontario Mills site - they have an on-site lab there and you get your glasses in an hour - and made my purchase there.... That sure would have saved me some Grief.... Typically, LensCrafters is MORE expensive than most eye wear makers and I thought it was for the reason that they make their glasses on-site at each location.... Evidentially, this is not the case at all of their locations. read more

Avoid this location if you can, I'm new to the area so this was my first time in, they took close to four weeks to have my new lenses made to replace my broken one, the longest I've ever had to wait was one week. Absolutely ridiculous. The customer service was not great and the woman helping me out with my insurance was snarky and not helpful at all. Won't be back. read more

This is my first time buying glasses. I had a experience with Emily! She was patient and made sure I got exactly what I wanted.

Dr Huffmire, Rob and Jessica are so awesome and helpful. I had a great experience, thanks guys!

I would not reamend lens crafters to anyone, i paid 321.00 for translation lenses and they lasted 60 day and there warranty is 30 day. what a rip off Brad Bradley read more

Dominique Younger had superb customer service and even tho the store was busy he handled everything like a pro. This is why I keep coming back to THIS LensCrafters. read more

Angelina and Jessica were amazing!!! Jessica took the time to go over my options for some cost officiant contacts that the other office on victorville would not help me with and I got everything taken care of and ordered . I will definitely come back and you now have my business . Give them a raise read more

They close at 6pm and not 8pm. Nice glasses but way too expensive, customer service was alright. My mom and two brothers got contacts there with insurance and we still paid around $800. Not worth it for us. read more

Customer service at Lens Crafters in Menifee was excellent. The staff was very attentive and helpful. But I had an eye appointment and the doctor was horrible! She spent about 5 minutes checking my eyes and seemed in a hurry. She spoke very little English so it was very difficult to understand her. I got my glasses two weeks later because be forewarned they do not make glasses in this Menifee location. I felt the prescription was too strong but allowed my eyes a few weeks to adjust. Headaches occurred and fatigue and I was constantly taking my glasses off to see up close. Yesterday I went to America's Best for an eye appointment. The doctor said my prescription was double over corrected! He was not surprised I was fatigued and had head aches. Do not go to Lens Crafters for eye exams! They are more interested in selling their expensive product than insuring they have qualified doctors! read more

**warning** this was a new place in the menifee shopping area I live near by,so made an appt after walking in. What a mistake! Ill just say that the doctor and her staff have no idea whats going on. First they did wrong exam (only eyeglasses,I came in for contacts) then they tried to argue with me that I dont have coverage for contact lens (I do $100) with my insurance. I reluctantly made another appt to get my contact lens and was told it would be another $20 copay. That was fine, but the lens crafters I went to in illinois which we moved from only did ONE appt and ONE $20 copay. So when I returned to my appt,right away the dr said the girl told you wrong last timrlr and its another $60 copay today!! Then I said,ok forget it im out of here,can you please just give me my prescription. She refused and said not without fitting,which I guess she can legally do. However unlegally charging a patient double or triple copays is not ethical nor is arguing with them about the coverage of contact lens. Had I been bullied into it on my first visit and on my second , I would have paid a total of $280! Last year with same insurance and same co,I paid $21!! Dont get ripped off here. And check your own insurance. read more

I have been a long time LensCrafters customer and have never had such a pleasant experience. I saw Dr. Huffmiser and Stephanie and was in and out in a little over an hour. Everyone there was very kind and helpful. I was able to change my appointment time the day before with no issues. I got a new pair of sunglasses as well as prescription glasses and contacts and couldn't be happier. read more