Absolutely friendly staff. They helped me pick the right frame that suits me. Amazing people read more

Me and the rest of my family have been going here for over 15 years. They have always been so amazing.

Carmen at Murrieta Creek optometry was great help! Not only was she courteous, but she was able to answer all my questions and give great advice! 10/10, I would 100% recommend this place ! read more

I highly recommend this office. Dr. Lindow has been great to work with. She genuinely cares about helping improve your vision as well as making sure you're comfortable with your overall treatment plan. The staff is pleasant and welcoming. Making and changing appointments has been easy. Every time I've been there, they seem to be running on schedule. My wife has been thinking of changing eye doctors lately, and I suggested she try this office next time. read more

I drove a long way to Murrieta Optometry and IT WAS TOTALLY WORTH IT! They have a very large selection, and so many styles to choose from. Special shout-out to Danielle and Holly, who provided such awesome customer service and care. As we honed in on styles that worked for my face, they both continued to scan the shelves and brought other glasses to try on until we nailed it. I am so pleased with my new glasses and will keep coming back. read more

Excellent place to go. All the staff is friendly and helpful. It is well decorated and very clean. Alondra's the best!

This is a lovely office with helpful doctors and technicians. I brought my son in for an evaluation and they were so kind and gentle with him. He required vision therapy and we started sessions with Mary who is a delight. She knows what she is doing and I'm amazed at the depth of knowledge and skill in the office. read more

I never actually got to go to an appointment. But I made an appointment for my son who needs glasses and prior to even making the appointment I asked if they accepted my insurance. Well sure enough they said they do. They even took down my enrollee # and said they saw my son's name. They called to tell me 2 days before my appointment that they do not take our insurance. I said 2 weeks ago you said you did. Then she tried to tell me that they don't even check insurance until 2 days before when they are doing their new patient paperwork. Her suggestion was to call around and see who accepts my insurance.. isn't that what I did in the first place? So good luck! read more

The staff was fantastic and the doctor was very nice and thorough. I appreciate the time the took with me. My insurance doesn't have the greatest coverage and their prices are a little high, so I didn't purchase glasses. read more

This was the place my family used to go for vision checkup for more than 5 years. But then I received the wrong prescription and also the wrong glasses. Will not go back again. read more

I felt well-informed after I visited with the Optometrist. I thought she took the time to listen and address my questions so I could make the best choice for my vision needs. Carmen, on the phone and when I arrived, is always upbeat and caring. Alondra is a gem; after helping me select my lenses and walking me through vision options and procedures. I felt confident in my selection because she addressed my questions thoroughly in her presentation. Her perspective was refreshing and fun. My family has been going here for a long time. And these are just small examples of why we keep going back! read more

Very great staff, clean environment and overall a great experience. My glasses were supposed to take 2-3 weeks and I got them in less than 2 weeks. 10/10 recommend. read more

I needed new glasses and the staff was truly awesome. Not only was able to order 3 new pair glasses, they helped me with old ones as well. The fact that they helped me glasses that were not purchased at their location, shows that this business is about the customer, and they really showed me great customer service. Many thanks to the staff. read more

My family and I go to Murrieta Creek Optometry, it's worth the drive from Orange County! The staff is professional from the front desk, the Doctor, to the ladies that show us the stylish glasses. We continue to drive to this Optometry office! Look forward to my next appointment October 28, 2021 read more

LOVE LOVE LOVE coming here for my glasses. I've gotten 2 pairs here. Check in and exam was easy, and Ricardo made the looking and purchasing of my glasses super easy. They quoted me and I was able to pay for my glasses the same day. Can't wait to get my second pair in a couple weeks or hopefully sooner if they are done sooner! read more

I have been to this office several years ago and an insurance change led me elsewhere. After much frustration at the big name office I had been using, I returned this week for a fresh perspective. Dr. Cruz LISTENED to my issues and thoughtfully addressed each concern I had about my vision, eye irritation, and prescription. I felt heard and my eyes are clear and my new script feels accurate! I cannot express how much better I feel. Vision is a big thing to a comfortable and fulfilling life. Being able to see clearly with comfort is how it should be, thank you Dr. Cruz. read more

Love this place. I've been going here since I was in middle school. The staff is very nice and accommodating. They make sure you leave happy and confident in what you choose. Carmen is very helpful and always tries her very best to help. read more

My husband and I moved to Murrieta last year and had yet to look for a new optometrist. I found Murrieta Creek Optometry as it is in the same shopping center as Albertsons where I often frequent. I was extremely happy about my first experience with the staff and met with Dr. Diana Iraheta. She made me feel very at ease about my contact lenses exam and explained what she looks at thoroughly, which I very much appreciate. I'm typically anxious about seeing an optometrist, but Dr. Iraheta was so friendly and created a positive, comfortable environment. So thank you for a wonderful experience, I will be back next year for my annual exam! read more

This is a great place to be an eye patient, everyone is so nice and helpful... the doctors and the staff are amazing! Carlos is super helpful and Dr. Cruz is awesome. I have been a patient here for years and I don't think I will ever go anywhere else. read more

I needed their help with a repair on my glasses and they did a great job. Thank you to Carmen and Marina ( front desk). Thank you to Dr Katie Dugan, Dr Michelle Cruz,and Dr Danielle Leone and all staff at Murrieta Creek Optometry! You are the best. read more

"If you're considering coming to this place thinking you will receive quality customer service, THINK AGAIN!!! Do not, I repeat DO NOT even contemplate stepping foot into this business if you value both your TIME AND MONEY! I seriously have NEVER EXPERIENCED such APPALLING CUSTOMER SERVICE in my life and am just BAFFLED that such a place is even running. If I could give a NEGATIVE RATING I would without even blinking an eye! Honestly SAVE YOURSELF from HEADACHES and FINANCIAL BURDEN and GO TO ANY OTHER OPTOMETRY OFFICE but here! I have a serious eye condition and was looking for an office to fit me for contact lenses. I ritually came to this office for OVER 2 YEARS and not only did they NOT FIGURE OUT THE ISSUE with getting me fitted correctly but, when calling my health insurance company to make sure I'd still be covered at the new office, I came to find out this office OVERCHARGED ME than they were supposed to! I can only imagine if I never called my insurance company I would've been totally clueless and would've been short a total of over $800.00 that SHOULD HAVE NEVER BEEN CHARGED IN THE FIRST PLACE! When trying to communicate this to the woman at the optometry office who handles their billing, she disputed & even had the AUDACITY to say things like "oh, I've done so much work on this claim already" and "I just think the insurance company doesn't want to pay"...SAVE YOUR CONSPIRACY THEORIES FOR POLITICAL DEBATES LADY!!! I literally told her I work in project management & it doesn't matter how much work you've done on a project because it isn't finished until it's done correctly. Her statements only show her LAZY & INCOMPETENT WORK ETHIC! I then TOOK TIME OUT OF MY OWN PROFESSIONAL WORK DAYS to get both the office and my health insurance company on a three-way call when as the patient THIS ISN'T EVEN MY RESPONSIBILITY! On the call she was in a HURRY TO GET OFF & had THE NERVE to tell the insurance company they were wrong when they stated her CLAIM WAS SUBMITTED INCORRECTLY! How are you even going to tell that to the entity that processes their own insurance claims?! Next I requested the office manager call me back so I could give constructive criticism on her employee's DEPLORABLE CUSTOMER COMMUNICATION but she only just echoed the same CRAP saying things like, "oh she handles the billing for 2 different offices" & "we've always had problems with that insurance company". LIKE WHAT?! Since when has a business's work load ever been the customer's problem??? NEWS FLASH, IT'S NOT! I work with customers on the daily and NEVER have we ever communicated such GARBAGE to make them feel like it's a BURDEN to do our own job right! And also explain then how every other optometry office I've been to (3 others at the same time as this) can get it all right and you guys can't! Honestly a 5 year old with a lemonade stand has vastly wayyy better customer service skills than these individuals! Through email it was NO BETTER when attempting to collect invoices with the correct medical billing codes because yet again I had to DO THEIR JOB FOR THEM catching MISTAKE AFTER MISTAKE OVER AND OVER! It's already difficult enough to have a chronic eye condition but literally having to deal with such a PATHETIC EXCUSE OF A BUSINESS just makes it UNECESSARILY HARDER! If you want quality customer care with actual doctors who know what they're doing go to California Oaks Vision Center with Dr. Vernon Poole or Inland Eye Specialists with Dr. Brett Larson. Dr. Brett Larson is truly experienced in his field and figured out during the first visit with him why the contact lens were leaving my eyes irritated, something this office couldn't do FOR OVER 2 YEARS! However, even though the doctor at Murrieta Creek Optometry was the one to tell me I needed to see another specialist because they were incompetent at their job, they still refused to relinquish the money my insurance company had already paid them for reasons of "time and lab work done". Just another example of how backwards their business ethics are because a good business would understand that if a service was not completed by them then no money should be owed to them. People say it is so hard to find good customer service these days but I don't think it's that hard when trying to put yourself in the customer's shoes and clearly I have found it in other optometry offices elsewhere. I promise you WON'T REGRET NEVER ASSOCIATING WITH THIS BUSINESS IN YOUR LIFE & THEIR ASSOCIATES. Please help better our community by AVOIDING HORRIBLE OFFICES LIKE THESE & making room for those who actually deserve it!!! read more

My husband and I both had complete exams and ordered our new glasses from Alondra. She was very helpful and informative. Dr. Cruz did our exams and it was the most detailed exam we have ever had. There was a very large selection of glasses to choose from. The entire experience with Murrieta Creek was great in every way. read more

Super friendly staff. They were efficient and got us in and out of there in a timely manner. Carlos went above and beyond with helping my husband and I pick our sunglasses out and was so patient with us. First time visit for us and we will be back next year. read more

I've been coming here for 2 years now and I have had nothing but good things to say about my experience with the entire staff and my optometrist Dr Diana Iraheta. Dr Iraheta was able to fine tune my script from a previous optometrist that I felt was a little off and discovered I have a stigmatism, which is something my other optometrist did not pick up on. If you are looking for an optometrist or looking to change from your current doctor I highly recommend them. read more

Amazing service and honest workers. Sayra helped me and my son pick out some frames, she was fast, informative and so kind! Will definitely be coming back. read more

I broke the arm on my sunglasses and Sayra helped find another frame to use with my prescription lenses. I walked out with a new pair of reasonably priced sunglasses. Thanks! read more

I started bringing my son a year ago when he was 4, Dr. Dugan is incredibly patient with him and is excellent in explaining everything she does with the why and how she prescribes. Because of the pleasant experience we've been back and I've brought my two teens. They said Dr. Wilson was very nice to them and she made them feel comfortable. One said she really "vibed" with her . Thank you, Kim for being so patient with my teens in their indecisiveness choosing their frames. I can't remember Dr. Dugan's assistant, but she waS extremely patient with my 5 year choosing his frames as well. Thank you, Murrieta Creek! read more

There is only one place I go to when I need new glasses and that is Murrieta Creek Optometry. They have the best employees that are always ready to help you. You will not regrate going there . read more

I thoroughly enjoyed my experience with Murrieta Creek Optometry. Dr. Diana Iraheta did a very thorough exam and listened to my needs as I needed office lens for my new job. Kathy did an amazing job with my frame selection and customizing my new glasses as I consider myself a demanding consumer. I love my glasses! They are perfect! read more

Great help from Sayra, she was so attentive, patient as I tried on 20 pairs of glasses (I couldn't decide which pair I liked) and overall professional. She even offered to readjust my old glasses prior to me leaving (had no idea that was even an option, so I greatly appreciated the offer). My doctor was so energetic and offered so much knowledge/explanation behind my prescription. Highly recommend. read more

I'd like to acknowledge the entire team at Murrieta Creek Optometry & particularly those who I directly encountered: Carmen at the reception desk, Maggie who assisted us with the before eye exam, frame selection & check out process, & we can't leave out Dr. Lisa Wilson. They are absolutely top notch! I couldn't be more pleased with our experience. At Murrieta Creek Optometry, we encountered the kindest individuals every step of the way. They are professional, knowledgeable & cheerful. I like their office & it's location. I also appreciate they have a nice selection of frames from France & Japan that don't break the bank. One final note. They did offer me coffee which is nice but really isn't my thing. Maggie then pulled out a wonderful selection of Stash teas and I thought wow, they really are full service here! Side note: After working with a different "Vision Center" in the area for years, I finally pulled the plug. It had become like a bad relationship & my husband asked why I continued to go if I was so unhappy. The problem was I LOVED the doctors. It was the front office staff, really just one individual, that we had problems with over & over. I finally realized if the doctors wouldn't address the complaints about her then that says something about them & it was time to move on. Today I realized I should've moved on years ago. There are more great optometrists with VSP in the area and there's no need to settle for sort of good care when you can come to Murrieta Creek Optometry and receive the full package of an amazing experience! read more

Gosh where do I begin. I've come here twice now. The first time they over charged me, but never let me know and a year later sent a refund. I came again a couple weeks ago and they overcharged me by $200. When I mentioned to the manager that it seemed expensive she told me I was getting a good deal. I went over my bill in detail and realized I was overcharged and it took then days to get back to me. Fast forward to today. They called me yesterday and told me my daughter's glasses came in so I made an appointment for 9am today. Well it's 9:20 and no one is here. I told them she is missing school and they assured me it would not take more than 5 minutes. I will not do business with this optometrist again. I will also not do business with their other location in Temecula. read more

Really sorry to say after 7 years we will looking for another optometrist.. One rude service person and manager is all it took

Your business does not provide a high level of customer care as you claim. You've just lost six patients that frequented this location for 10 years. Here's why: 1. Answering my call, not to greet me, but to laugh and finish up their office conversation first. 2. Not wiping down equipment before next patient uses it. 3. Assuming that people of the same race came together. 4. Inconsistent experience: a. Received a second poorly written custom text regarding frames pick up from your business alert number. b. Fraudulent fee - Attempted to charge a fitting fee when not fitted for contacts. c. Conveying false information regarding the effects of insurance to frames arrival expectancy. Your staff needs to conduct themselves professionally, strictly follow clear and concise work flows to produce consistent positive experiences. If I need to tell you, then I can not recommend you. read more

I came in last week for my yearly eye exam and was treated with the very best customer service. Kim was extremely helpful in helping me pick out a new edgy pair of glasses. I highly recommend this office and always appreciate those who go the extreme mile in ensuring quality customer service. read more

My husband and I are new to the area and a friend of mine recommended Murrieta creek optometry and we didn't regret it. Managed to get an appointment sooner than expected. What a delight, great customer service and very professional. All the staffs are very accommodating and friendly. And the turn around time is to the point. I will highly recommend this office to all my friends. Thank you Kathy for all that you do. You really make us feel like a VIP....thank you to all the staff as well! read more

This was my second visit with this office. The doctors seem really nice and helpful. However, today there was an issue with my insurance, and the office staff was extremely unprofessional. I don't remember the gals name that took care of me, because I was so frustrated I didn't want to be there any longer. When she called my insurance she proceeded to put them on speaker phone where the entire office could hear, she even put the volume louder so she could hear. If you are on hold fine, put it on speaker until they answer, and then pick up the phone. No, she the representative answered and she continued to keep her on speaker phone where everyone could hear my business. Extremely unprofessional and not worried about privacy what so ever. I will not be returning. read more

I've sent a client to Dr.Dugan 's office in Murrieta Parents and son had a great experience . Son received testing and it was very informative and extremely helpful read more

My husband and I had appointments the same day and we were very happy that they are open on Saturday to accommodate our schedules! Everything went so smooth and fast! Also, Kathy is very knowledgeable to assist with picking out frames and ordering glasses!! YOU WON'T BE DISAPPOINTED!! read more

Sayra was very helpful, I'm very happy with my experience here. She provided great service and didn't take long to help me find what I wanted. She was very patient and provided me with helpful details. read more