Ed rocks . I not sure what his position is at this store, but that man should get a promotion and a raise. He is friendly, attentive, any very helpful. You can tell he genuinely likes helping people. So if you go in for anything and want to get GREAT customer service, ask for Ed. read more

I have been a long-time customer at the Whittier LensCrafters and have always chosen to support my local store. Unfortunately, this recent experience was beyond disappointing, and I will not be returning. I ordered a high-end pair of eyeglasses and paid top dollar, with the understanding they would be ready within 10 days. Nearly a month went by with no communication. I never received a courtesy call to let me know they were ready. I finally decided to go into the store myself, only to find out they had been there. When the front desk associate brought out my glasses, there was no effort to clean them or even ask me to try them on to ensure proper fit. After spending a significant amount of money, I expected a much higher level of service and professionalism. Instead, the experience felt rushed and impersonal -- like buying over-the-counter glasses at a drugstore. For a brand that markets itself as premium, the customer service did not reflect that standard. read more

Great friendly service. AAA discounts and big selection from around $115 frames to $500 for prada or designer choices.

Amazing service from the young women working the front desk. I asked for more help in picking my first pair of glasses as I need a wider frame, and they brought me various styles and used a heat machine to widen frames for the perfect fit! Customers have to learn to ask for help as these associates are very busy processing insurance and registering new appointments, all while patients are shopping. Dr. Minh was great! read more

This place is great! Everyone here is so nice and helpful. The optometrists are amazing! Love this location! It does get busy Saturday mornings though. read more

I have been coming to this location for more than 10 years. It has gone downhill when it comes to customer service. I made an appointment and had to wait for at least 20 minutes to even be acknowledged and then another 5-10 minutes to be seen. The Doctor was amazing and thorough. I don't have any issues with that experience. After the exam, the customer service has gone downhill tremendously. In the past, they would give you a container with 3 slots to place your choice of glasses frames to try. They then would allow you to try them and take pictures of 2 so you could see how they looked on your face. Now they just say go ahead and look for frames and you have to carry them all. They no longer take pictures so you can see how they look. The person helping you is friendly enough but does not go above and beyond as they had in the past. I'm so disappointed. We are spending a lot of money and it would feel so much better to have an elite experience. I hope that this feedback will be taken seriously and you will work on the customer service experience with all employees for the future. read more

Wait time for appointment. Had appt and waited over an hour to be seen.need to not overbook.

Dr. Pham great! It took months to get my glasses, delay after delay! Back in the day there was a one hour service to get a pair of glasses. Now it takes months.....what happened there? read more

I've been coming here forever. Great location with plenty of parking . It's in the corner of Whittier blvd and First street. The staff are very friendly and professional. They always greet you when you come through the doors. There are plenty of choices for frames from economy to designer ( Burberry, Tiffany, Prada , Giorgio Armani, Ray-Ban , Dolce & Gabana , Oakley, Polo, Michael Kors, Versace, Tori Burch...) You're likely to find a frame you like ! Although I don't have eye coverage on my health insurance, they accept AAA , which gives a significant discount which is 50% off lens . Additionally. they do run periodic specials that offer extra discounts too. ( Now until 9/15/23- AAA is offering 30% off frames & 50% off lens!) Just lucky we can in today for an exam and eyeglasses ! ( btw, I did call in yesterday to make an eye appointment.) If your prescription is straight forward. They usually have your glasses ready the same day ! ( As long as you come in the morning... ) Otherwise , they call you to tell you your frames are ready in a reasonable time. read more

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Customer service is horrible the girl at the front desk literally was sarcastic treats you like you're an idiot and isn't helpful at all. When I got there she stated that I didn't have eye insurance when I know I do since I get it taken out of my pay check weekly. Had to beg her to check again and that's when she found it. It's sad because the doctor Is really nice. My total was over 1k for 3 glasses but didn't buy anything because of the Sales reps attitude. I didn't mind the price because I know glasses are expensive but I won't give them a dime of my Money because of how she treated us. My Boyfriend is blind in his right eye and She tried to upsale him on some lens. Wow what sales tactic is this. Then got really aggressive when I asked questions on why would I need to buy upgraded lens for an eye he is blind in. That's why they probably have 3 stars makes sense. Horrible Experience I would not recommended this place to anyone. read more

Yes my glasses are ready for pick up. I am in a power chair due to my multiple sclerosis. The staff was very kind and helpful assisting me with all the eye tests need to be taken. I recommend any disabled people to try this lens crafters. read more

Every time I come in here there's always the rude girl at the front with the hair ruining my day with the way she talks to you like you're beneath her. Her blonde minion is equally worse (general manager). They know nothing about glasses or how to run a business. I make the mistake coming in on Mondays when Virginia and Brin are not in. They have never messed up my glasses and have been able to tell me about my coverage without attitude or making me feel stupid for asking. I would always ask for Brin or Virginia and never come in on a Monday or when they are not there. It be a waste of your time and patience. I would give them business more star but those two girls ruin this establishment. read more

Horrible they are lazy and unhelpful. they feel like scammers i have insurance that covers 100 percent, and they didn't take my full insurance and did not proceed to tell me this tell i questioned them why i owed over 1000 dollars. then when i asked them to cancel this tehy did not drop my vsp so i could use somewhere else. my work said they just need to call us and tell us they dropped it and they refused to. The manager there is lazy and uninformative. I do not know why they are still in business. read more

I had an eye exam here about 2 months ago. Since I'm a long time customer, I was surprised to hear they had no record of me or my past visits. We had to start from scratch and could not compare past eye history. Sure, no big deal. Everything went fine, the staff were friendly, and the optician was great. I left my glasses to get the lens updated with the new prescription. I was told it would take about a week. A few days later I got a call from the front office stating I did not pay. I explained I did pay for the exam and new lenses the day of the visit. I was asked to find my receipt at home and prove i paid. I was called back an hour later letting me know they had attached my name to someone else's record and it was all cleared up. I called a few times to check on the status of my glasses over the next 2 months. I was told the lenses were on back order and would get a text when they were done. I was told several times they arrived and was waiting for a tech. 2 months of my glasses being held hostage, and I could not see, I got frustrated and called yesterday. The staff told me the lenses arrived that day and i would get a text when they were done. Nope, not going through that again. I picked up my untouched glasses and and got a refund for the lenses. What a horrible experience from start to finish. I used to love this place but the stress and poor management is not worth the hefty price tag. Time to find a new eye doctor. read more

My glasses broke. Specifically, the screws came out of the arm piece. I've been driving around with them in my car and decided to take them to Lens Crafter on a Saturday afternoon. They are open until 5 on Saturdays. I walked in and she said it would be about an hour and it would be free to fix. I was not even to my car and she came out with my glasses in her hand and said they were fixed already. Amazing! Fast and free. read more

Bought a pair of Prada sunglasses from Lens Crafters a couple years back and my prescription lenses have been popping out of the frame. I brought them in to get them repaired and I had the pleasure of arriving while Lakshmi was working. I gave her my glasses to be repaired and she was very efficient and even changed out my nose pads! She did all of this in less than 10 minutes. She is amazing at what she does. If you need an adjustment or need a repair done on your glasses that was purchased from Lens Crafters bring it to Lakshmi! Second to none! Thanks Lakshmi!! read more

The service was friendly and knowledgeable, especially their optician, who is very helpful and not pushy. There are about 8 or 9 tests # or 4 with the optician). Also be careful to know what frame you want ahead of time, otherwise the assistant will pick out ones for you, (the most expensive) telling you why they would look so much better on you.$$ read more

I went in to see if they would fix/repair my mothers glasses and the guy there (forgot his name) but he had said he had 20+ yrs in experience. He did fix her glasses but she's def gonna need some new ones soon. Cause of the way he treated me i am gonna recommend my mother to get her glasses there. read more

Not very helpful or nice. Was trying to get a copy of my prescription and they kept referring me to the automatic teller. I was then told that I would need to make an appointment, even though I had previously went , my insurance would not cover sunglasses and I had to go elsewhere . I left many messages and called many times being told that I would get a call cal back and 3 weeks later I haven't heard anything. I have been coming here for years for mine and my family's glasses and will be going elsewhere. if I could leave a 0 star review o would. read more

Just wanted to say how thankful I am, I happend to break my glasses at work and was looking around to see if anyone can fix them/ I need them for work and I am really blind. I called in and the person that picked up the phone was very kind and polite, asked me to come in before 3:45pmso they could check them out.. I came at 3:55pm and was still helped out without any issue. They managed to fix a pair of glasses I had with me and free of charge, I definitely would recommend coming here... very great service. Thank you so much read more

LensCrafters - My glasses which were repaired and cleaned - Eyewear & Opticians Near Me - Whittier, California

This is why I will never buy glasses at LensCrafters Purchased these in July, 2022. I went to LensCrafters a couple of weeks ago. I was told to buy new ones, since I don't have an extended warranty read more

LensCrafters - I purchased these in July 2022. LensCrafters, told me to purchase news ones, since I don't have the extended warranty. - Eyewear & Opticians Near Me - Whittier, California

I walked in just to have my eyeglasses straightened and tightened, in less than 5 minutes, a nice young lady was able to fix them!!! I will be back in the future to shop! Thank you!!! read more

Could be quicker with service and do not call you when items come in . Not a bad place but are definitely forgetful

I took my daughter to get an eye exam and glasses and when we received her glasses 2 weeks later there were 2 small circles and an id number etched into each of the lenses. I asked the girl working the front if it was normal and I was told, "yes, it's how their manufacturer marks their lenses". I told her having very obvious etching in the center and both sides of the lenses is completely ridiculous and asked why they don't tell customers their manufacture does that. No one can have that on the lenses and be able to function, you might as well sell lenses that are scratched up. I would not recommend this place to anyone needing modern lifestyle lenses. read more

LensCrafters - Watermarked in the center and sides of both lenses. - Eyewear & Opticians Near Me - Whittier, California

This is review purely on lenscrafters not the optometrist which operate separately. Having gone to the lens crafters at Glendale for many years, they are not equal. It takes 2-3 weeks to get my glasses VS. Same day at the Glendale lens crafters. I specifically asked for an appt for contact lenses, and they made me do another appointment for my teen to get a "training". They will put you on hold and then call you back hours later. And the computers and payment scanners never seem to be working so I get asked the same questions. And inventory of glasses is not great, 1st time that I couldn't find frames I was excited about. read more

This store They are ridiculously disorganized and have no qualms about wasting your time. Nobody seems to know anything and they don't communicate well with one another. I've been trying to get new lenses ordered for days because my puppy ate and ruined them. Each time I talk to someone new on the phone they have no order in their system and need to get my payment again. I am in awe of how helpless I feel dealing with this place and needing something so vital as glasses to see and depending upon this mismanaged store to make it happen. What a nightmare. I'm still waiting... read more

Got there fifteen minutes early and they started early. The ladies were all polite and quick. The business was clean and easy to move around. The prices are expected, moderate. Exam and picking the glasses done instead an hour and half. Great selection of glasses but honestly most of them are made in the same factory, so the difference is name and price. I would go back again. read more

Idiots who take forever, treat you like scum . A rattlesnake would treat you nicer. Took 6 hours to get checked in .

Thank God for Lenscrafters Whittier location! I was in need of my eye glasses, where one lens kept popping out after cleaning. I went to Lenscrafters, where I was met at the door by Leny. She sized up my situation and within 5 minutes, I was out the door with my repaired glasses...and no charge! Thanks Lenscrafters, for a public service that is very rare today...Service with a Smile...and Free, too! If Mr. Lenscrafter is reading this post, Leny deserves a Raise!! read more

I'm almost out of contacts. My prescription is from August 2021. There is a bullsh*t law that a prescription is only good for one year. I call to ask if my eye doctor (Dr. Minh Pham / Eye Exam of California) can okay an order of lenses to last me until January so that I can utilizing my eye insurance. Nope. Really?? I can't order 2 months worth of lenses. No thank you Lens Crafters/Eye Exam of CA. read more

Dr.Pham is amazing and personally made my appointment a joy.I am thankful for people service like this. Highly recommend this Dr. And Cindy who helped me was fantastic as well. There was one more young lady with green contacts,she helped me in the beginning she was amazing I don't remember her name. This is my absolute go to place for glasses I would pay the money cash if I didn't have insurance. The place is well maintained very clean, who would have thought that and eye exam for new glasses would be this good of an experience. I am very grateful. read more

I couldn't be more satisfied with the service I received Natalie was super helpful and I'd definitely recommend this LensCrafters to anyone . read more

Way too expensive. Just came in to ask what would it cost me to put new lenses on new frame. The total cost $688.00 just for lenses. The same Lenses installed at my optometrist office , will cost me $450.00. Big difference. LensCrafters is ripping off people. No wonder the place is empty read more

Fixed a bent glasses frame for free. Very quick and friendly service, much appreciated.

Horrible. The optomitrist screwed my eyes up. Went to another place and they found this out. I would not recommend whittier lens crafters to anyone. Come to find out the lens crafters optomitrist administered the vision test wrong. Your not suppose to sit up and scoot forward in the chair and take the vision test, you're suppose to sit back in the chair and move the machine to the patient to conduct the test. I told the optomitrist I had spinal stenosis and she made me sit up and scoot forward and my back as killing me. The treatment from the doctor was unprofessional and it hurt my back and my eyes. read more

Very friendly the few times I have gone make you feel welcomed, however this last time I went not very friendly, made my husband feel uncomfortable with his purchase did not explain ask questions and cut you off , did not explain was trying to rush him, Do not have the girl with curly Fizzy hair hair help you read more

2 weeks has passed and I'm still waiting for my eyeglasses. I was on hold for 10 minutes and for nothing. They said the machine broke down and it will be a few more days to fix it. So disappointed. read more

I've only had two experiences there, but both were great. Walked in without an appointment, and was seen shortly thereafter. The staff was great and welcoming. The two optometrists I saw were excellent... shout-out to Virginia who rolled with the wonky computers, happily answered questions, provided opinions, and was very helpful with each visit. They're lucky to have her in what felt like a slightly understaffed office (in fairness I was there over the holidays). My only critique would be selection. Don't get me wrong, I love the pair I ended up with, but for the size of the shop I feel they could offer a slightly larger range of designs. I'm nitpicking, but it did stand out to me. The space could be utilized a little better... they could also benefit from a little interior facelift as well... Again, ultimately inconsequential. read more

I happen to be in Whittier running an errand and my glasses ended up breaking and I needed them repaired real quick. Took him to LensCrafters and was in and out in 30 minutes I need to make an appointment now for an actual eye doctor but I'll definitely be coming back to them for that as well read more

Bad customer service and regret giving this location another chance. They say one thing on the phone and in person it's something else. They seem bothered when you question the prices they give you and ask for more information. It's been over two weeks and I still don't have my glasses. I called again yesterday and they tell me it will be another week . I will never go back to this location. read more