Jacob fixed my old diesel pick truck, I wasn't sure it was fixable, can't thank him enoughread more

From the owner: We offer everything from oil changes to engine replacement and specialize in Power stroke Diesel…read moreDiagnosis and repair. We Service all Diesel and gas vehicles at our location.

My daughter is a student at WSU and called me to tell me her car's brakes were squeaking. I found…read moreHeritage Auto Repair on Yelp and saw their high rating, so I called on a Friday afternoon and spoke with AJ. He was able to schedule an inspection for Monday morning and quickly put our minds at ease that everything is just fine and safe. I really appreciate their choice of honesty over opportunity. Thanks AJ and crew at Heritage Auto Repair!

I would strongly caution anyone considering Heritage Auto Repair…read more We brought in our 2018 Nissan Murano because of a screeching noise. Heritage diagnosed the problem as a serpentine belt and tensioner and charged us over $560 to replace them. The very next morning the exact same noise returned. When we contacted them again and sent a video, they told us it was actually a wheel bearing issue and quoted another $1,150 for repairs. At this point we lost confidence and sought another opinion. A different shop diagnosed the actual problem immediately: the transfer case, which explained the noise and the acceleration issues. So to summarize: * Heritage charged us $560 for a repair that did not fix the problem * They then misdiagnosed the issue again as wheel bearings * The real issue was the transfer case, which they completely missed What is most concerning is that they were prepared to perform another $1,150 repair that would not have solved the problem either. Good mechanics diagnose problems before charging customers for unnecessary work. This experience felt like guessing at repairs while the customer pays the bill. I would recommend anyone experiencing drivetrain or noise issues get a second opinion before authorizing repairs here.

Excellent service! Engine light went on, and I was stuck at the mall. Within a half hour., AK came…read moreout and saved my bacon! Super efficient and super great service! I really like the fact that he took pictures before and after. Very conscientious! Will definitely be using them again if I need another tow!

Kevin was so helpful, kind, and quick when needing to tow my car. I waited hours for another…read morecompany but he came instantly. I definitely recommend AK Towing and Recovery.

I've got an '06 BMW 330i. Fun car, but has a few typical Bimmer issues from time to time. About a…read moremonth ago, took it to BMW dealer and got a quote for $5800 (fix several oil leaks, new struts, dash rattle, etc). WTH? Cars not worth much more than $10K, so wasn't sure what to do. Decided to take it to Master's Touch. Jake said he would take a look, charge me for parts but said labor hours should be much less. Thought it was worth a try. Just picked the car up - and only had to pay $2550. He fixed the leaks and dash rattle, told me I didn't need struts, and even vacuumed the car. Wow, HUGE savings for me. Couldn't be happier. Thanks Jake!

Avoid like the plague, owner did very shotty work, took vehicle back repeatedly, had to pay another…read moreshop thousands to fix things the owner broke. Everything from broken to missing bolts, gaskets missing. Charged for parts he did not install. Did not stand by work, I have all documentation proving incompetence and the repairs the other shop made.

I have had multiple vehicles fixed here. Done very timely. And great customer service. They even…read moregot my rental brought directly to me each time, so I didn't have to pick it up in Pullman. All around Great folks. Won't go anywhere else!!!

COLLEGE STUDENTS BEWARE!! They will take advantage of you and charge you double by simply being…read moreslow and lazy because they charge by the hour. A 30 min tow lasted 2hours. When I called and asked why a tow that was only 30 miles out costed $385.00 Eric's wife got irritated and said "F*#K YOU" and hung up. Very classy lady! Maybe your husband and you need to get out of the customer service business or learn how to take reasonable questions from the people who pay your bills! I highly recommend college students or anybody for that matter, call another tow company when needed.

DO NOT USE!!!The woman that answered the phone was the worst and hid behind her keyboard to send a…read morerude text to me and refused to answer my calls when I tried calling her back. On 01-15-24 I needed a tow. AAA advised me that Amity would be coming. There was a misunderstanding between AAA and Amity, which was discovered after a male from Amity called me, so the service was cancelled. (I needed a tow not a jump.) I called AAA back to start another tow. While doing so the male from Amity called. I told him the request was cancelled and it was fine. He was nice. AAA texted me another tow was coming and called to tell me it was Amity again. I thought, perfect, use someone local and support small business. I called the male again just to make sure everyone was on the same page. He assured me that I would be taken care of and apologized for the delay. He went on to say there were three tows before me and that another employee called out today because, "They worked too hard the day before". This should have been the first red flag, talking bad about your employees. I commented, "He's the man", as in getting the job done. He replied that he didn't know about that because, "He doesn't wear the pants in the family. She's in the office". Ouch another red flag. I asked if I needed to call the office to make sure everything was confirmed. He told me no and assured me everything was good. AAA text advised the Amity tow would arrive by 2:05pm. After 3:00pm, I called the office and a woman answered the phone. I told her who I was and wanted to make sure they were still able to get my vehicle before closing. She told me they weren't coming. I was shocked! I questioned her. She told me it was cancelled this morning. I tried to tell her the tow was called again. She proceeded to tell me that she told AAA they couldn't do it because they were too busy. Frustrated and in a hurry I said goodbye and hung up. I immediately received a text from Amity saying, "If you were nicer, I could have tried to help you. Fix your attitude". I tried calling back three times, but she blocked my call. I tried calling the male and he wouldn't answer. I returned a text, "Real nice. Whoever took my call, said you were coming. Shame on you". I will never use your business and I'll be sure to tell everyone I know how horrible you are, including AAA.

May 2024 - Memorial Day afternoon traveling from ID to OR, we broke down in Ritzville WA. AAA sent…read moreAmity Towing to help us out, arriving soon after the ETA. They towed us and our pickup to their shop in Cheney, gave us a ride to the hotel, and promised to have our repair completed first thing on Tuesday. They replaced the alternator at the expected cost, picked us up at the hotel, and we were on the road again before noon. We were very impressed with their customer service, feeling they went above and beyond to help us get home.

So I didn't actually use the services, BUT, I had called for a quote I had gotten a flat at the…read moreWalmart in Moscow, and I had hung up to try to call around for cheaper places (hard to find anything cheap on a weekend though), Brian was honestly so nice, he messaged me to see if he could help in any way, and he genuinely cared that I still made it even if it wasn't with his services. Super nice guy recommend giving them a call if need a tow!

Brian called me quickly in response to a towing inquiry. I was working with him remotely to get my…read moredaughter's car running. It was easy and he was able to get her car started and saved us a trip to the mechanic.

Everyone here is truly so nice and helpful, they got me in right away and got everything fixed up…read moresuper quick!

I hit a deer right before I was leaving on a road trip. Steve and crew did a quick check and fixed…read morea few things on super short notice. When the full repair was scheduled I again was on a tight schedule. They finished ahead of schedule and did a great job. I highly recommend Myers!

The quality of knowledge and service was outstanding. When we were faced with a crisis on a road…read moretrip, they quickly diagnosed and solved the problem and allowed our journey to continue without losing a day. The team at Washington Auto Carriage clearly explaind the problem, did great work, and the friendly staff went above and beyond to make us feel welcome.

I asked them to build me a trailer ramp and Todd gave me a verbal quote ($2500) but no written…read moreestimate of the cost. They had my trailer for five months, and when they finished the ramp they charged me $5200 - twice the original estimate - and didn't give me either a receipt for my payment or an invoice detailing parts and labor. The ramp was badly built and a few months later it literally fell apart. I wanted my money back but Todd offered to rebuild it instead. The rebuilt ramp was built just as badly, they put all three lift assist springs on backwards, and within a couple of months it literally fell off the trailer because it was attached so poorly. I trusted them (Todd) and got completely scammed.