I used to think Les Schwab was great and had awesome customer service but lately when I have been there I feel like they are just trying to scam me into buying unnecessary products. The last time I was in they told me that one of my tires was worn pretty bad but then wanted to pressure me into buying a set of 4, no thanks! read more

I have been disappointed with Les Scwab for several years now. Why do I keep coming back, giving them countless second chances? I don't know. The most recent disaster I had is with my brakes. I took my car in for a brake job 2 months ago and thought all was well when I picked it up, no more pulsation, pretty cheap bill (I assumed a sale was going on....never assume with these people) and my brake pedal was sensitive again. Well, my car has been making metal clinking noises for the past several months and I haven't had enough money to get it check out until last week. I took it to an independent guy who has been working on mine and my parent's cars for a long time now and here is what he said: The clinking is from a seized up pin in the caliper of the brake and now both front calipers and pads (or something along those lines) needs to be replaced... which is well over several hundred to replace. So basically he's saying I need new brakes. I was calling back and forth with Schwabs trying to figure out why my brakes were not replaced. First, they couldn't even find my account, nor my in-laws account (which they initially paid for the supposed 'brake job') and I have been their customer since 2003, and my in-laws for 20+ years!! It took the lady 30 minutes to find my invoice then she was snotty to me as she was asking me to explain what happened. I tried to go over the invoice with her to see what exactly I paid for and her response was " I don't know, I wasn't the one who worked on it". This sentence she repeated several times whenever I asked a question. She then told me I needed to speak with a technician, which she put on the phone and he was so sweet it sickened me. Every question I asked about things that they should have done and why they hadn't been done and why they did not alert me to the fact that my brakes were in poor condition when I picked it up and what exactly did I pay $110 for all he could say was "Bring it in, we'll look at it" Couldn't even tell me why I was never given a proper brake job, and according to my indy tech guy from earlier, "they had only done a temporary fix on the pulsation and brake pedal". The Schwab guy said also because it wasn't on the invoice, they couldn't do a damn thing about it because technically it's not under warranty. So even tho I brought it in for a brake job, the invoice only reflects an adjustment on the brake pedal and sanded down the rotars so there wasn't pulsation, which means I can't get them to do the brake job like they were supposed to do in the first place without paying an additional $150. Nothing was replaced on my car, even tho they claim "we replace the calipers EVERY TIME". My indy tech guy said they did not. Les Schwab lied to me and I will go in a raise hell until they give me every cent back for the horrible, shoddy job they "did". NEVER EVER WILL I EVER GO TO ANY LES SCHWAB TIRE CENTER AGAIN IN MY LIFE AND I HOPE YOU WILL BE CAUTIOUS IF YOU CHOOSE TO. THEY ARE RUDE AND INEXPERIENCED JERKS! read more

I will never go back. I went in for a car alignment and after an hour and a half, I was told that they could not do an alignment until I had gotten a hub assembly replaced with an estimate of over $600.00 of course including the alignment. Guess what I did not need that at all and I got someone else to do my alignment, and was told that my alignment was barely out. Other words I did not even need the alignment, but I paid him for his time for his honesty. I was warned not to go to Les scwab in the first place and now I know why. read more

Went to get tires from local Les Schwab ,(they Never come out to meet you at this store) waked in Only two people at counter and one customer sitting down waiting, my lucky day, I thought. Waited more then 4min before anyone said anything to me,while a couple tire guys walked right by me. When i FINALLY got helped they didnt have the size i needed (used tire) i asked if any other local stores in the Eugene area,might have them and was told computers dont link and that I need to call around to the other store. I WOULD LIKE TO THANK LES SCHWAB FOR GIVING ME SUCH SHITTY SERVICE ,NEVER A CUSTOMER AGAIN . read more

Les Schwab on West 11th used to be our family's go-to tire business. Not anymore! We had two tires replaced and were told the break pads needed replaced soon. We are very frugal people with enough experience to save $250 dollars and replace these ourselves. Unfortunately when we went to take the lug nuts off of the wheel we found two were cross threaded which made the stud break off. We promptly took it back in and asked them to change out the studs, which they of course said they would do. Soon after they told us they were unable to change the studs because the breaks and calipers needed replaced. They of course offered to do it at a charge of almost $400 for the break job. No thanks, we said. We were already planning on replacing them ourselves and had the parts. We asked if they could use our parts and just charge us for labor. This was quickly rejected because they expect you buy their products (which are extremely overpriced!). After bringing the unfixed car back home to change the brakes and calipers we realized TWO more lug nuts were fused to the studs! We were extremely unhappy at this point, calling them and letting them know what happened. My husband called first, having a conversation with the shift manager. He pretty much said, "I don't know what to tell you" when he asked about them paying for a tow truck to bring this car that has two of four studs and lug nuts on its two front wheels. There was no way, even if I lived closer, that I would have driven this to Les Schwab. They were pretty much saying to him that they didn't care about the safety of their customers. I called the 'manager' back soon after where he said it wasn't his problem because when they told us about it we didn't want to have the brake work done by them. I quickly reminded him that it wasn't the brake work that was the issue, it was their obvious inability to care about if they are screwing bolts on straight. After some banter back and forth I asked when "Steve", the ACTUAL manager would be in the store. Quickly the pseudo manager began to stutter and said he had no idea. I asked for him to ask the front desk person because he had obviously done all he could. He quickly accepted that he would pay for a tow truck without any more talk about the actual manager. After changing our own brakes and calipers, we had the car towed to West 11th. Half way through the day I got a call saying that my husband had "installed the brakes and calipers wrong", there was "fluid leaking", and that he "bled the brakes wrong". They were not going to change the studs yet again unless we forked out the money for the work. He even went as far as saying they "would not let the car leave the lot without it being done". Now, not only were they saying they would hold our vehicle hostage and try to sell something we didn't need done, but they ALSO straight up LIED about the leaking of the fluid (which we found out after forking out the money to re-tow the car home). When we got the car home we realized they had not only broke off another stud, but had also 'generously' threw in the studs that they were supposed to replace for free. But after studying these studs, they were not even the correct ones, and they didn't give us the lug nuts to go with them. We are done with Les Schwab after this experience. It is unfortunate that a company that used to be so customer oriented has changed to be a lying, money-hungry business. read more

Over the course of two weeks I had to bring my vehicle in to Les Schwab. I should have learned after the first time of rude customer service to not go back but I did it again. The employees are rude and condescending. I will never take my business them again. read more