My daughter is a student at WSU and called me to tell me her car's brakes were squeaking. I found…read moreHeritage Auto Repair on Yelp and saw their high rating, so I called on a Friday afternoon and spoke with AJ. He was able to schedule an inspection for Monday morning and quickly put our minds at ease that everything is just fine and safe. I really appreciate their choice of honesty over opportunity. Thanks AJ and crew at Heritage Auto Repair!

I would strongly caution anyone considering Heritage Auto Repair…read more We brought in our 2018 Nissan Murano because of a screeching noise. Heritage diagnosed the problem as a serpentine belt and tensioner and charged us over $560 to replace them. The very next morning the exact same noise returned. When we contacted them again and sent a video, they told us it was actually a wheel bearing issue and quoted another $1,150 for repairs. At this point we lost confidence and sought another opinion. A different shop diagnosed the actual problem immediately: the transfer case, which explained the noise and the acceleration issues. So to summarize: * Heritage charged us $560 for a repair that did not fix the problem * They then misdiagnosed the issue again as wheel bearings * The real issue was the transfer case, which they completely missed What is most concerning is that they were prepared to perform another $1,150 repair that would not have solved the problem either. Good mechanics diagnose problems before charging customers for unnecessary work. This experience felt like guessing at repairs while the customer pays the bill. I would recommend anyone experiencing drivetrain or noise issues get a second opinion before authorizing repairs here.

Jeff's mechanic destroyed TWO of my brand-new snow tires. Jeff called me and told me "two of the…read moretires you gave me are not any good". I found out from another, REPUTABLE tire company that my tires were destroyed by putting them OFF-CENTER on a tire-balancing machine. It cost me $500 to learn that Jeff will lie to your face to avoid accepting responsibility for his work. Don't go to Pullman Automotive.

Jeff really took care of my daughter's car. He was fair and honest. We will definitely be using him…read morefor all my daughter's car needs!!

Just brought my car in for an oil change and to get the brakes serviced/inspected. I was…read moredevastated, but not entirely shocked, to hear that all four brakes needed complete replacements, and the total estimate was not something that I had an easy time swallowing. They worked with me on discounting what they could, they showed me pictures and even kept the old rear brake drums/hardware when they were done to show me at pickup (they were originals and rusted to the bone). They were nice and understanding throughout the process; I know it's not easy to cut costs for a customer. These guys will not BS you and seem very legitimate and honest in what they recommend needs repairing. They helped me out when I was in a tough spot and I really appreciate that. Brakes are as smooth as butter now!

Highly recommend! I had a regular oil change service, the price is amazing compared to other shops…read morein the area, as well as having a friendly front desk staff member. I paid only $75 for my older 2004 car's oil change. I really recommend coming here for the price, friendly and knowledgeable staff, and quick service.

Great customer service and prompt service. Fair prices and what they quoted. Will definitely go…read moreback and have recommended to others.

Great price and work. They replaced two new manifolds and a new muffler and exhaust on my truck. I…read moream thoroughly happy with their service.

I've used Les Schwab for years, because they are very reliable, and they do what they say. They are…read morenot always the cheapest, but they are never out of line or they always communicate what needs done, what they must do (not always the same) and a close estimate. I've never been surprised. Above all, they are service and customer oriented. Let me tell one story. I drove across my state on a weekend - 300 miles each way. On the way back, my vehicle started bouncing in a way that made it dangerous to drive. I was at the halfway location, it was Sunday and Les Schwab was closed in Ellensburg, WA, where the problem became severe. I called anyway and left a message, really hoping to be first in line Monday morning. 30 minutes later I got a call from Les Schwab, the owner or manager offered to come in and put an old wheel and tire on if he had one. HE DID EXACTLY THAT, on a Sunday afternoon and I got home later that night. That's just one story. I have a few. Trust your car to these people.

Do not recommend. My tire was slightly low and I went to ask someone here to put a little air in it…read morejust to make sure it's good. I pulled up to one of the bays and without saying a single word this guy comes up and starts "putting air in the tire" after about a minute I asked if it was low and he nodded just continuing what he was doing. Few minutes later he says i need to go inside and make an appointment and buy a new tire, he also said there's no air going into the tire. Even though it aired up just fine 2 days ago. i immediately pull over to a parking spot to check out the tire and it is COMPLETELY flat. There was just a very slow leak before this until he messed with it and also stole the tire cap. So this man left a pregnant woman to drive home on a rim with no help whatsoever. Not the first time either being treated this way by them

LOL at this repair shop. First off, they are extremely overpriced. I feel like an idiot getting…read morefixes on my car here. I spent over $4,000 for a new power steering pump, alignment, and they somehow found that my steering was still not straight (even though it was not an issue before) so they called me and told me everything they needed to do. Since I travel for work 5 days a week, I felt I had no choice but to let them continue and finish the service. When I brought the final cost and services to a different auto repair shop, they felt so bad for me for spending the money I did. That's when I knew I made a big, big mistake. They also don't have an issue pressuring you into making sure they get to work on your car. They want to overcharge and take advantage of people who have little to no car maintenance experience. They also take too long to get simple repairs done. I had my car dropped off for the above service. During that time, I needed to get a rental because they didn't have any loaner cars available (according to them). They promised me it would only take 2 days. I called every day for 4 days and then they changed the pick up day/time for the following day. Finally was ready. BUT WAIT! THERE'S MORE!! I drove about 5 miles and started hearing noises as I drove on the main road. I took it back and they said my struts were worn out and they needed to be replaced. I asked them how did they not catch that during my initial service? They told me they didn't hear anything during the test drive and they didn't do anything to those parts of the car. BULLCRAP! They did a wheel alignment (or did they?). I took it to Les Schwab and they said my struts were fine that they were just loose and they did what they did for free and sent me on my way. My assumption for that is they want to take their sweet a$$ time so they can charge more for labor costs. So many issues with this crap auto repair company. I encourage anyone who is thinking of getting services done here to go elsewhere. Literally anywhere else in Moscow or Pullman. Heck, travel to Spokane/CDA if you have to. It will save you so much time, money and frustrations!

I needed to find a trustworthy auto shop in Moscow for my son, who's away at college and drives…read morehome to Seattle from time to time. I reached out to The Hive Auto Repair, and from the very first conversation with Sivan, I felt completely at ease. They were able to get my son in quickly, which was a huge relief because he'll be on the road soon. During the oil change, Sivan and his team noticed a couple of things that needed attention and took care of them right away. I really appreciated how clear and honest they were throughout the process. As a mom, knowing there's a reliable place my son can go to if anything ever comes up means everything. I hope we don't have to go back anytime soon, but if we do, I'm glad to know The Hive is there. Great service, fast turnaround, and genuinely good people.

This dealership is one of the best anywhere. The deals are great, the service is great and the…read morefolks who run the place have high integrity.

I went in here trying to get a good car for a good price and I have to say I had the best…read moreexperience here. Luis made sure we felt comfortable and welcomed made sure this car was A1 before selling it to us. I just moved to this small town so I was iffy about how this could go. Definitely was not disappointed. They worked with my budget. That was a plus. Luis is the best. Thank you for going the extra mile to get me into a car that I so desperately needed. Will definitely recommend them. If you want honest trustworthy people this is the place to go. Thanks again.

I've purchased 2 new cars from these folks. Chris Hutton is the guy to see. Great experience with…read morepurchase and service. My ONLY complaint is with the internet "service" in the building. TERRIBLE! Wouldn't even let me use the Toyota app on my phone. For shit sakes add another dollar to the service charges if you have to and UPGRADE YOUR INTERNET SERVICE FOR YOUR CUSTOMERS!!!! UNACCEPTABLE IN 2026!!!!

The car buying process at this dealership was very easy and stress free. They even delivered it to…read moremy house since I lived a few hours away. I don't usually write poor reviews because I believe myself to be a pretty understanding person but trying to get support regarding paperwork and defects with the car was so hard and time consuming. I was on and off the phone with the finance department trying to get copies of my paperwork, which I never actually received unfortunately. Eventually I gave up on that, but I did contact the service department right after receiving the car because of a headlight that was out upon receiving the car. The man on the phone was super kind and helpful. He worked with me and led me to believe that they would make things right, while being grateful I invested my money in one of their vehicles. The situation was a little more complex since I live in Boise Idaho so he had to escalate it to his supervisor who never called me like they said they would. I called back after a few weeks of waiting, got transferred to numerous people who then transferred me to other people and they told me they wouldn't replace it like they previously promised. They actually asked for the staff's name who told me that because they would be in trouble. I didn't remember the staff's name but that feels wrong that they would be in trouble for trying to give good customer service. Whatever Management staff I had talked to weren't understanding of my situation and sounded like they didn't care or wasn't their problem. Moral of the story, the customer service was great until it was not. Unfortunately, they were super unhelpful and hard to reach. You may wait weeks for what would seem like a simple solution, whether that's the service department or finance department you are trying to reach. All of the work I put in just to not be able to fix the problem I had. It was really upsetting. I have since let it go but it is pretty frustrating receiving a car, which was supposed to be inspected before purchase, that has a major defect like a headlight system. I have not gotten it fixed yet (It's been 3 months) which is not only a road violation at night, but a large expense I have to work into my budget now. I was not there in person so that could be a totally different experience for in person customers. I would not recommend having it delivered, it's sketchy, they put miles on the car since they don't use a truck, they only take cash for the rest of the deposit, and really hard to resolve issues with them since "The car left the dealership in working condition".

I try to give all businesses the benefit of the doubt, however after buying a vehicle and buying…read morethe bumper to bumper lifetime warranty, we were patronized and misinformed every time we brought our vehicle into the service shop. The lady that texts information, texted like she knew what was going on with the vehicle when she didn't. We brought the vehicle in several times explaining the situation to the service department and have to pay $200 every time we bring it in, mind you costs for repairs would be substantially higher into the 1000s. One of our first repairs was the rack and pinion impacting the steering column, they charged us and when we got it back the vehicle was shaking and making clunking noises, so we brought it back, and they said a U-bolt was forgot to be put on and fastening it was not done. This was very dangerous for us to trust to bring it back for anything else as we drive quite a bit in this vehicle as it is our family vehicle. The latest starts in the spring time (April) when our dual heating and cooling was not working correctly, regardless of what we told the service department, they went and replaced several other sensors, heater core, it was a mess and the problem still persisted after several times bringing it in and paying the deductible. One time they said it was finished, had us pay and sent us off with parts and tools still in the back seat as if they weren't put in, the middle console was extremely loose flopping everywhere. So, we finally contacted the owner and GM of Wysup and they promised better service from there on out, except the problem in the spring time was never fixed fully correctly. Fast forward to today, we just received our vehicle back for and temperature control on the passenger side and rear controls. It still does not work and in this winter, the back only blows cold air and the temperature only allows syncing so both sides have to have the same temperature. They said they recalibrated everything and took several drive tests to warm the vehicle and test it and that it was functioning correctly. Now, this is a luxury vehicle and we paid for it and the warranty to have it function properly. My wife and I did a simple research of the problem and was able to give them specifics of what we found that needed to be fixed. They did not listen to anything we said and come to find out after replacing several other things, the actuator door or mechanism for how the actuator door is processed to correctly distribute the set temperatures for each seat was not fixed. Their communication used too many words, explaining themselves over and over, when we saw them as excuses and condescending as if we didn't know how our own vehicle should run. It was unfortunate and we will never do service with them again or buy a vehicle there.

Top Notch... Thong, and Bill really went to bat for us…read more Tricky financing?. ..They kept their eye on the ball, and hit a homer. My wife loves the Grand Caravan Thong sold to us. FREE delivery to the boondocks of Lincoln County...and the folks delivering were as nice as the rest at this dealership. Great van, Great price, fast closing, and free delivery...that's a home run in my book. I'll buy from them again... anytime. Seamus, and Donna McKenna, (2006 Dodge Grand Caravan) Odessa,wa