We had our pool cover fixed after the heavy rain damaged the motor. Amy in the office was incredibly professional, responsive, and followed through on everything we discussed. Joe who came out to do the work was an excellent technician, punctual and friendly. He made sure everything was working appropriately and followed through on one feature that requires a second visit. I highly recommend this company in part because of Amy and Joe. Grateful to have our cover fixed again! read more

Updated review: 2026 May 27: I received my credit card statement that has a charge of $230. When I called the company (at 12:20 PM) today, Amy explained that because we had not had the yearly maintenance by them, they found the problem is on our side. My problem is, if they had done a proper job in the first place, there wouldn't have been any issue. This sounds like a "bait-and-switch" to me and I feel they're not very professional on their end, therefore, I'm lowering my review of their service to 3 of 5. read more

This is my second time leaving a review for them. I emailed them on 6/29/25 regarding the 2nd issue I am having since I got pool covers in May 2025. Now the issue is pool cover not closing all the way. I had to wait til July 11 for someone to come to my home. No communication about the time frame for tech to come. So I had to take the day off work to accommodate their schedule. How unprofessional to not let me know a time of appointment or a time frame. Instead they expect me to just drop everything and stay home and wait for whatever time the tech comes. Only positive thing is that when they do come they fix the problem. The tech came for an hour to realign and adjust the pool cover and now it's aligned and closed fully , but the process to get someone to the house and the f at it's been 2 issues in such a short period of time is extremely disappointing 2 bad experiences with this company ! 0 Star! read more

Pool Covers - Pool cover not straight - General Contractors Near Me - Fairfield, California

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3 years ago, we moved into a place that had just put in a new pool with a Pool Covers Inc. cover. The cover generally works well and feels high quality. However, it's broken 3 times in the last 3 years (sticking in the open position), each time requiring a costly service call. All we're doing is opening and closing the pool cover in the summer a few times a week, and once a week for off season pool maintenance. The latest service call (last week) had a 10 day lead time, leaving the pool cover stuck open for the duration. Scheduling is a bit of a mystery, requiring calling or emailing a couple times before an expected date is provided. I'm not sure why I can't get a specific date set with a single call or email. I would expect regular annual maintenance to be helpful to keep the cover working well, but having it stop working completely every year isn't in line with expectations. Positive: when they come for service, they do fix the problem. The cost is straighforward based on time spent, and I remember the technician being friendly the one time we overlapped. read more

damaged every single pool side tile when they came for service! highly incompetent. They slunk away without a word. The naturla stone tiles are so $$ read more

Fine with basic service. Turned a basic motor replacement into an unreasonably complicated process that is still not resolved after multiple calls and emails. Hoping someone at the company sees this post and responds with new motor dimensions immediately as my electrician can't move the outlet until I know specs. Would have been great if the technician who showed up when I wasn't home could have provided that info on the door tag left. Or the man I was referred to who just said the new motor wouldn't fit after I emailed a picture of the old motor and space available. Incredible waste of time and effort. Very disappointed. read more

This is our 5th replacement cover for our 33 year old pool. Each one lasts 4-5 years, and their warranty gives you a pro-rated refund for any time short of 7 years. The installation work is always superb - well measured, rails are reinforced, ropes tightened, nice fabric, etc. Ken was our technician and he was professional and competent. read more

Pool Covers, Inc. just finished the installation of my new pool cover and it is GORGEOUS! Ken was the service person and is so knowledgable. He explained the system and gave me some helpful information. They also serviced our pool cover motor a couple months ago. They respond quickly, are professional and knowledgeable, and show up on time. I highly recommend Pool Covers, Inc. and Ken, the service person. Diana read more

I tried to schedule routine service. Lady on the phone kept talking over me without answering my questions. She ended up telling me someone will call me to schedule it in the future, I asked why I can't schedule it now and she hung up. I called back and the same lady answered so I asked if she was the one that just hung up on me and she said she didn't know. It was obviously her, I asked for someone else, got put on hold almost 5 minutes, now a different lady was also rude and condescending while trying to explain to me that she can't schedule me now she has to have somebody call me at some random date in the future to schedule. These people feel it's their right to be rude to their customers. Find a different company to do business with. read more

We have a combination pool/spa with an unusual shape so getting the right pool cover was a real challenge. Cheryl did a great job of coordinationg everything (drawings, measurements etc.) while we were not at the residence. We weren't there for the installation either but Thanks to Eric and Alex they coordinated a video which our whole family can use as a guide to securing the cover as well as storing the cover when the "spool" is in use. Great Job, Cheryl, Eric and Alex! read more

We've had 4 pool covers in the last 32 years. We have always had great service. Rats have eaten holes in the rolled up cover that were so severe I was sure we needed a new cover. Pool Covers was able to patch the holes and saved us a huge amount of money. Once again, we are so pleased with their service. Thank you!!!! read more

Chris and Eli showed up on time. Got to work. And were super communicative about what was to be done. They deftly dealt with some small issues that popped up and did a great job troubleshooting my old house's outdoor wiring. The pool cover is on. It looks and works fantastic. Super happy. Would highly recommend Pool Covers Inc. read more

These guys show up on time, get the cover vault cleaned, don't damage the concrete, fix cables that rats had chewed on, and dialed in the tracks and pulley with finesse. Highly recommend them. read more

Pool Covers - Pool cover vault - General Contractors Near Me - Fairfield, California

I had an excellent technician(Scott K) who I highly recommend. First rate company. Robert Harris read more

Our automatic pool cover went out of balance, Scott P. From Pool Covers Inc of Fairfield came out and had it fixed in no time. He explained throughly how the covers operate and can go out of balance, he showed me how to realign it, should we decide to do it ourselves. While he made it look easy, it does not seem like anything I want to tackle myself. We will definitely have them come out again to make sure our cover stays in good working shape. read more

Pool Covers - General Contractors Near Me - Fairfield, California

We have used Pool Covers, Inc. for many years. They installed our original pool cover and have installed several new ones since. The staff is very competent and easy to work with. We use them for maintenance as well since our yard has lots of trees and, thus, leaves that get onto the cover and fall into the "canal" that holds the cover equipment. We highly recommend this company! read more

My pool cover wouldn't open (ripped corner, cover off the rail) and our rental guests were obviously not happy on a 92 degree day in Sonoma. Pool Covers Inc were amazing how Sara scheduled a technician (Marco) the next day who fixed the problem in a professional, efficient way. Five Star rating for their dependability and service! Thank you so much! David Carr read more

Pool Covers - Pool - General Contractors Near Me - Fairfield, California

Just had my pool cover replaced by Pool Covers Inc. They were great. It only took 4 weeks from initial estimate to final installation. The service tech really knew what he was doing and was very efficient. His work was top notch and importantly you could tell he enjoyed what he was doing. I would recommend them to anyone. Ira S. read more

We own a pool with a diving rock at the end of it. For over a year we had been looking at a way to install a safety/solar cover on it but no other pool company would help us. Jay came out to look at the pool and gave us the good news that it could be done. The work was done quickly for COVID times and the cover is amazing. Automatic roll out with an extra safety flap over the diving rock. Plus the cover came with an amazing bench over it that we use all the time when the pool cover is open. Now we don't lose water from evaporation, the pool doesn't lose heat, and we don't have to worry because the safety cover works great. Also no more leaves in the pool! I can only give five stars but if extra credit was possible I'd give it in a heartbeat. read more

Pool Covers - General Contractors Near Me - Fairfield, California

Matt was our installer. He is attentive to detail, and he did an amazing job! It was 104° the days he did our installation, and he still got it done in 2 days. We love our new pool cover. It works and looks great! Thanks again, Matt! read more

I highly recommend this company for your pool cover needs. They did the install quickly a few years back and did a great job. I have had them come out a couple times to do maintenance and they do a really good job. Matt fixed me right up today. I trust them. Having a cover on the pool saves so much water due to less evaporation. Also I save on chemicals. A win win! Plus those damn leaves from the neighbors don't get in the pool now. Yay! read more

Our original pool cover motor installed ~15 years ago finally broke down after many years of solid usage. Pool Covers Inc. came out and fixed it in very short order. Scott the installer did a great job walking me through the replacement of the motor. Very happy with the turnaround time and the service quality to get the repair done so I could get the pool up and running for the summer. Thank you Scott and Pool Covers Inc. read more

What an excellent employee owned company! They happened to be doing work in my neighborhood and when on a walk, I encountered a worker who greeted my family with a huge smile and a hello. That just doesn't always happen these days. When we put a pool in next year, I'll be utilizing Pool Covers, that's for sure. read more

I called and made an appt to have someone look at my pool cover. The cable seemed to be slipping. It would be $159 for 1st hour. Then $59 thereafter. If the cover was through then price to be used toward. They gave me a full day schedule on a Saturday so I asked if technician could call when they were about an hr out so I could meet up or talk. Luke called 1 hr before he was arriving and said he would call me back once he looked at it. Within the hour he called back and explained what he did which was fix the cable BUT pool cover was shot. I can still use the pool cover so I plan to replace next year. The pool cover sales person is different. He called me and versus having to meet up again he emailed me the quote and online brochure. Their price is pretty standardiZed and to replace it is about $3500. I am asking company when I purchased the last one. I want to see how long I can expect this one will last. The service from call to onsite visit was easy and no issues. Our pool cover was bought from them prior to so I know it will be exactly what I have now. It's the top of the line cover for safety (adults can stand on top) and to keep as clean. read more

Pool Covers - General Contractors Near Me - Fairfield, California

Scott came to fix pool cover, which was stuck. He is very knowledgeable in his subject knowledge and fixed everything. Further he also advised on how to take care of pool covers on my own. I would recommend Scott from Pool Covers for the quality job and great service. read more

Estimator and installers all did a fine re-cover job. Prompt, friendly, professional service. Scott P. did a great job on both the cover and the drum. Thanks! read more

We could not be happier with our cover. Cody was great super professional and answered all my questions. They respected my property and kept me informed through the installation process. I would highly recommend this company! read more

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Fantastic service. Scott and Wayne did our installation and they were great. Super fast service and great follow up customer service. Highly recommend. The pool cover is installed, it's working great and looks fantastic. Thank you for a job well done. read more

Pool Covers Inc is incredible. I was in a massive bind as we were hosting my post-wedding reception at our home in Sonoma. But our pool cover broke days before (someone ran on top of it!) The team was so responsive, they knew it was a big deal for my family.. and they got the cover repaired on short notice. Just incredible service, empathetic staff, something you just don't see all the time in this world. Would highly recommend. read more

Updating my review because business owner replied to my review and she needs to know the whole situation with her front office. I originally called on April 21, the person on the line took my credit card number. I heard nothing, so called back on April 29, they had "no record" of my previous call, but somehow still had my credit card number. Apparently scheduled an appointment but didn't call to notify me. I called again on May 6 to verify if there was an appointment scheduled and they confirmed an appointment was scheduled for May 8th. Hopefully my pool cover can be fixed. No idea what phone number they have on file for me, but it's obviously incorrect. read more

They ask for your credit card before they schedule an appointment. They are not up front about the costs, after sending a technician, they just billed my credit card whatever they wanted without a call to discuss how much it was going to be. You should be up front about costs when you are on the phone with a customer. The technician was out for less then an hour, so I guess they get over 200.00 an hour plus parts. Terrible way to do business. read more

PCI has repeatedly come through for us. Over time, the systems do wear down and both the tech staff (for adjustments) and the replacement cover people (after 10 years of hard use) were great. Today, Carlos repaired a loose track and adjusted the double-dog clutch in the coffin. He was on time, very polite and congenial, and did perfect work, with a great handshake and a smile. read more

Pool Covers - General Contractors Near Me - Fairfield, California

If you look up "customer service" in the dictionary, you'll see the picture of Marcos from Pool Covers Inc.. Very respectful, knowledgeable, and efficient. I highly recommend their service and very much appreciate their kind staff. Thanks so much. ~ Sean read more

We did have one good experience some time ago when the company gave us a credit for replacing our cover as it was still under warranty. It had been installed prior to our purchase of the house. So, they called to arrange for a maintenance and cleaning call. It made sense to me. I believe they were up front about the cost, something like $220 for the first hour and some other amount for time after that. So I called to get it scheduled and they said that someone would call me to pick a date and time. A few days later, they just showed up with no advance call to schedule. Fortunately I was home and it was not a problem. The guy was here for a total of 20 minutes, he told me it looked good. And they they billed me for the full $220. Never again without pressing them on the price when they call to do maintenance. read more

I have been happy with my pool cover and the service over the years....till this year. They "fixed" the rail once but by the next week it was back in n the pool. They came out a month later and "fixed" it again. This time the pool cover was not only back in the water, they cracked two of the decorative stones around the pool above where they were working. They now say they aren't responsible for any damages they do while working at your property. What kind of company doesn't stand by their workmanship? Not a good one. My friends had stopped by on my request after the last repair and took pictures. The pool pump is not on cover, cover filled with water, and holes not patched. The concrete stones that are chipped have been placed on the edge of cover underneath the broken stones. If "all three stones" broke off after cover repaired and the worker left, the stones woUld have fallen downward and more towards the middle of cover with the Inertia from the fall. read more

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I just got a pool cover installed in my brand new pool and I couldn't be happier with the results! By using the cover, the pool stays warmer and there's less water evaporation. Also, keeps the pool cleaner and since I have little puppies, I'm not worried about them accidentally falling in the pool and drowning. My kids are young, and even though they know how to swim,i close the cover and I take away the key that opens and closes the pool cover so I don't have to constantly be checking on the kids going into the pool without an adult being present. Scott K came to adjust the cover so it would close as it should and he was so professional and quick on solving the issue. He also showed me how the mechanism works so it's easier to detect any future issues, if any. I have nothing but good things to say about the company, the owner (which I met when he personally came to my house to take measurements , and got to talk to over the phone too) and all his team are very professional and helpful. This part has definitely been the easiest of the whole pool construction process. I definitely recommend Pool Covers Inc. read more

We have worked with Pool Covers Inc now since 2000.  Until recently, I would likely have given them a 3-star review.  However, we called two weeks ago because our pool cover (from them) wouldn't open.  They said they would call us in a couple of days with a date when they could come out.  We had to call back, and our date is in mid-August?!?!  Couldn't they at least come out and lock the pool cover open?  (Nope.)  It has been quite hot and we have a pool birthday party for the kids on Sunday.  I just had to send out a note that there will be no pool at the pool party because Pool Covers Inc is that bad.  If anyone can recommend anyone who could come out before that we would HAPPILY switch pool cover providers. Update: After my post here, I received a very kind message from the President explaining the problems they are having hiring and retaining employees and that was the reason for the long delay. They came yesterday and our pool is now open! I have hence upgraded them back to a 3-star. If anyone is looking for a low COVID-risk job, it sounds like they are hiring! read more

Our original pool cover was installed by these guys 20 years ago. When we moved into our house, we needed a new motor and a new cover. I was super impressed that they are still in business after all these years. Their contact info - phone number was on a sticker by our pool cover switch. We called them up, and they showed up and did a fantastic job. Their maintenance service is also great. Carlos came out to perform the service last week. He showed up first thing in the morning, before 8am. He checked all the parts, cleaned the vault, traced our cover opening issue to an eroded wire, replaced the wire, explained what he did. Everything was done within 30 min. We'll book Carlos again next year! read more

Thank you, Scott K. for a quick and thorough service. Super helpful in explaining what was happening with our cover and suggestions on keeping it running well through out the summer. Super friendly staff in the office as well! read more

Pool Covers Inc. gave our pool cover a little tune-up to straighten out our cover and it is working smooth and steady! Joshua was prompt and professional and made the adjustment in no time at all! Thanks Joshua! read more