Just started the buying experience with Emily and it's been informative and precise. To date, Emily…read morehas done absolute everything She said she would do, and also helped with the product they don't happen to have. Knowing that she's dealing with a fun product she kept things at that level of excitement and no high pressure. Just "yes we can do that." I'm glad I took the opportunity to call, Emily use FaceTime to show me all the details and we were able to close the deal over the telephone. Our family is looking forward to enjoying the swim spa

Everything!! Great installation information and service. The entire crew went above and beyondread more

We purchased a jacuzzi from this place and it's been 5 star quality all around. Mike has been so…read morehelpful with instructions on how to maintain the chemical balance in the water and truly cares about what it is he does. We are so appreciative of everyone there! I'd buy again from this place in a heartbeat and recommend them to anyone that asks!

This place has everything we need to get our pool up and operating. Eric and Scott and are both…read moregreat, very knowledgeable and friendly. Newton is the best! Not only does he know more about pools (manufacturers, models, pumps, heaters, all accessories, and chemicals, etc...) he has amazing customer service and goes above and beyond without blinking an eye and is so friendly. I'd recommend this place and Newton to anyone.

Would not recommend. We purchased our pool in 2021, it was installed in July of that year. We…read morewere able to use it the pool the whole summer of 2022, this year we opened our pool, and the pump was making a loud screaming noise. I called thinking that Jager Pools would stand behind their product, but that unfortunately was not the case. He said, unfortunately it was out of warranty! So basically we received one summer of use out if that pump, spent over $13,000 dollars with an expectation that a pump should last more that one summer, and I also expected Jager Pools to stand behind their product. The offer I was given was, I could purchase the same pump at 25% off. What about replacing it? I even asked the associate on the phone, if you spent $13,000 on a pool, do you think the pump should last longer than that? His response was "it should". Extremely disappointed

Excellent partner. Bought our tub here and regularly meet with them on maintenance, water quality,…read morechemicals. They are superb and highly recommended. Enjoy the service they provide.

After spending almost $300 with that other pool store in town, I went to Leslie's in a panic as my…read morepool was green with no end in sight and I had a big party coming up in less than a week. Nick at Leslie's was a godsend, helping me all along the way, taking my many panicky calls during the process and walking me through fixing the mess made by following the other store's advice. Pool was clean in time for the party, and I spent less with them than I ever have at that other store. Now I know where to go with all my pool needs.

I went online and ordered a hot tub cover for a replacement to mine. I paid for it at the end of…read moreMay. Then for no reason did I get a call or email. Just a strange text message saying there was a problem with payment and I needed to click this link and try paying again. So to me scam red flag all over. I called the store to have the ruddiest girl answer not by Hello or how may I help you. Never asked to look up my information to verify what is happening either. Started in on me that I need to call my bank and see why they canceled it and if my money was returned. I shouldn't be buying stuff unless I had money. Not a good way to start a conversation. Had hubby call the bank and they said it was completely approved and for no reason whatsoever 6 days later this company canceled the payment and returned the money. The card company told us it was extremely fishy and they would not approve the charge again and put extra measures on the card in case they tried anything fishy. This whole time still have not gotten a call to resolve the issue just a text every day to click the link. I never paid them they sent the hot tub cover anyways to our house and now threatening to take us to collections. Not sure but a horrible way to treat a first time customer. I will not do business with them ever again.

Absolutely top notch!!! Amazing staff and absolutely beautiful store! Had no intention of…read morepurchasing a hot tub until I saw the Sundance Aspen....... Highly recommend to give this store a stop. Quality, kindness, and all around awesome! Don't let the review score scare you as the service and willingness to help by the staff shows they should be a 10 out of 5!!!!!!

Can't say enough about the great customer service! Niki is so knowledgeable, friendly and…read moreprofessional! We got a great deal, learned a lot about spas and can't wait to get started!

Sold us a Hot Springs hot tub years and years ago, mentioning that if they were in business they…read morewould always service it. Fast forward to today, we have a slow leak, likely fixable, but suddenly they don't serve the very town they sold and serviced this hot tub in. We are an hour apart. I offered to pick them up. If you don't want to be sold a high end new hot tub, stay far, far away.

Good price! HORRIBLE service department!! We bought a pool and hot tub. The pool was installed on…read moreTuesday the hot tub on Wednesday. It is now Friday and the pool is leaking water. We have not even used it yet. The service department wants to give us the run around. They might be able to get to us in the next week or so. UNACCEPTABLE!!!! They had the audacity to say it looks like it's under warranty. Ya think??? Smh. Unless something changes soon I would NOT recommend!!!

I was charged $450 for putting the cover on my above-ground pool and adding chemicals, which I was…read morefine with. They did put the black clips on, but then I also paid each worker $20 in cash to go under my deck. Later I found an extra $50 charge on my bill for the same

The customer help at the Fuller Street place of business is always pleasant and knowledgeable. They…read morehave helped me out at various times and I will always use them as my choice of experts. Keep up the good work. PS 29 years of using the same place says something about the family.