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Pool Brokers USA

5.0 (1 review)
Closed 8:00 am - 9:00 pm

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Total Pool and Spa

Total Pool and Spa

1.0
(2 reviews)

Horrible company. Do not trust your pool to these people. I had paid in full at the beginning of…read morethe season for 3 filter and salt cell cleanings. Because my pool gate is always locked, I asked that they give me a heads up before arriving. On my last cleaning of the season they happened to show up without letting me know. Although I was not at home, my gate was unlocked because lawn care workers were there, so Total Pool and Spa's technician was able to get into my backyard. However, because I was not informed of this appointment, I did not have the blank salt cell outside so that they could put it in for the winter. When I contacted Total Pool and Spa to ask when the tech would be coming out again to change the salt cell, I was told there would be an additional $150 charge for service that could have happened if I had been notified of the day they were going to be at my house. That was my last dealing with Total Pool and Spa! I hired a much more efficient, reliable pool company. I also made sure I let everyone I know with a pool, including neighborhood community pools, to NEVER do business with this company.

Matt started off appearing knowledgeable and helpful about our pool, but everything went downhill…read morefast. In trying to grow his business, he began sending untrained workers to service our pool, one of whom ripped our pool liner (photo attached). His so-called "fix" was a hideous patch that doesn't even come close to matching. When we reasonably asked for a proper liner replacement, he flat-out refused. If he's bonded and insured, he should be willing to utilize that with the intent to remedy my torn pool liner. Things only got worse. We watched one of his employees literally sweep dirt into the center of the pool with a broom instead of vacuuming -- which turned our pool green. Matt promised he would come fix it personally, but despite multiple reminders, he never showed up. On top of that, he swapped out our filters at every visit and then never returned them after we fired him, even after repeated requests.

All Season Pools

All Season Pools

4.3
(11 reviews)

They have not even finished the complete service but they already have turned complete green water…read moreto crystal clear. The company is top notch and you pay for each service as done . We will definitely continue to use them. Thumbs up to all the crew.

I would not recommend this company…read more We used this company for multiple paid pool-service visits after the husband/owner initially told us our pool was in good condition and recommended a pool robot and maintenance. Unfortunately, the service and communication afterward were extremely disappointing. After a May visit, our pool turned green the next day. They later added chemicals, but the pool stayed hazy and the issue never seemed fully resolved. We paid for multiple services but did not receive clear service reports showing the technician, work completed, chemicals/salt added, or a plan to correct the ongoing issues. There was also an incident while we were out of town where their pool maintenance person turned on our water hose at the pool without notifying us. We have a recording showing this. No report was provided. When my husband questioned a paid visit because the pool looked unchanged, the owner's response became hostile. Before I had ever spoken with her, she texted my husband referring to us as "you people" and calling us "horrible and disgusting people." She later told us to "find another company," accused us of treating them "like crap," called us "HORRIBLE people" and "disgusting humans," and blocked us. Update: After this review, the owner came to my home uninvited within about 15 minutes regarding a disputed bill. My home camera footage shows her standing at my window and recording inside while my 1-year-old was being changed by my nanny. She continued after being asked to stop/step away. During the same visit, footage also shows her striking/pushing a car mirror in my driveway with her hand. After we sent a no-contact message stating that any billing dispute should go through proper legal channels, the company contacted us again and threatened to put a lien on our home. This review is based on my firsthand experience, text messages, invoices, timestamps, and preserved footage. I would not hire this company again. Response to owner: The owner has also tried to minimize the service history by claiming they only came once monthly or that we were not real customers. That is not accurate based on our text history, scheduled visits, invoices, and payments. We requested and paid for multiple services over several months, including visits in May. Whether they considered us "regular service" or "one-time cleaning" customers, they accepted the work, came to the property, performed services, and billed us. My issue is that those visits were not clearly documented, the pool issues were not properly resolved, and when we questioned the service, we were insulted and treated unprofessionally. RESPONSE TO OWNER: The owner publicly claimed I have a "track record of giving small businesses 1-star reviews." That is not accurate. My Yelp profile shows only two total reviews, including a 5-star review from TWELVE YEARS ago and this review. I am documenting this because the business appears to be trying to discredit my review instead of addressing the actual service issues, messages, billing dispute, and conduct described in my firsthand experience. CLARIFICATION REGARDING THE OWNERS RESPONSE AT 10:10 PM: The owner's response focuses heavily on whether we were "regular clients," but that does not address my actual complaint. My complaint is not that we had weekly maintenance. My complaint is that we paid this company for multiple pool-service visits, received limited/no clear service reports, had inconsistent communication, and were treated unprofessionally when we questioned the service and billing. Our records show multiple invoices, multiple scheduled visits, and automated service notifications stating they were on the way to our property and that the pool had been serviced. Their own messages also acknowledge that our pool was mixed up with another customer's pool/list, that chemicals and salt were added, and that the amount was corrected because the $800 quote applied to a different pool. The first clear discussion I have in writing about biweekly maintenance/pricing came later, after we had already used them for multiple services. We also asked for their recommendation on future maintenance and asked about weekly pricing with chemicals included, but that question was not clearly answered before we were told to find another company. Whether they considered us "regular maintenance" customers or "one-time cleaning" customers, they accepted the work, came to the property, performed services, invoiced us, and communicated with us over several months. I stand by my review because it is based on my firsthand experience, invoices, text messages, service notifications, photos, and preserved documentation.

Pool Brokers USA - poolservice - Updated July 2026

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