I brought a robot vacuum one morning. I did not buy it from Doctors Pools, my wife got it online…read more It had a warranty issue. Doctors Pools accepted it from me around 10:00 am. Within an hour or 2 they called me saying it's all done. I pass by a few pool companies on my way to Doctors Pools because they are professionals and always have been helpful with my pool issues. Good job! Rock Greenlawn NY

Mike was very helpful as usual and knew exactly what I needed…read more I would highly recommend them for any job

Prompt and professional service. Really nice too!…read moreHighly recommend. Linda K of Dix Hills

I am so happy they come to Queens. Came to my house as a new customer, explained everything fully…read morebefore they started anything. Confirmed appointment thought email. The service they provided was great.

Built me a very expensive and leaky pool. They convinced me for years that it was fixed again and…read moreagain, only to experience the same problems over and over: chemistry issues, salt, chemical & water loss. They ultimately blamed me for the leak and wanted to charge me several thousand for a pressure test. I finally decided to move forward with a pressure test at the end of the 2024 season, only to have Haven's new Sales rep try and convince me that the marble dust was my issue. Later the rep called me drunk after playing golf trying to close the deal for new marble dust to the tune of $30-40K. Last year, at the beginning of the season, I had a reasonably priced pressure test done by East West pools and found out that my pipes were fine. They applied $20 worth of silicone around all of the fixtures (including the deep end light which I suspected to be the culprit the whole time) while the pool was empty. For the first time in 20 years my pool is holding water! I feel like an idiot ever trusting Haven; glad its over.

They sent one guy to open my 60X25 foot pool, which has a large amount of commercial level…read moreequipment, although it is for my residence. Pool was not as clean as from other companies. Worse yet, the tech put acid in a chlorine tank. When I went to refill the chlorine, it caused a gas reaction which could have killed me. They emptied to incorrect acid when I called them, but no apology. They even tried to charge for the acid they incorrectly filled! Now that it is time to close, the INTELLICHEM probe tubes are not with the equipment, so I must pay for new ones. They claim to have left them here, but I did not recall seeing than anywhere since the probes were installed after the pool opening. Unfortunately, finding an honest, competent pool service company is a real challenge! I will add to this review after my closing by a different company. I could not trust Haven to close properly as they do not take responsibility for their services.

I have purchased two Hot Tubs myself+ my parents, + several for clients over the last 30 years…read more I recently needed help on a warranty claim on a 2012 BGE and Krista was able to help me within the hour. Joe was always been great and my recent purchase & installation went great we love the hot tub thanks again Krista

I have my second hot tub from Oceanspray. I went back the second time because the service was…read morealways so good. That's most important to me. The pandemic was rough on everyone and things got a little shaky, to be honest. That may account for some reviews on this page. HOWEVER, now that Christine is in charge of service, they are the company I was counting on them to be. She returns calls and more importantly, she listens! Paul is one of the techs, and he is wonderful. Also, if I can't be here, they just come and fix what needs to be fixed.

Paradise Designs refurbished my whole pool from new plumbing, pavers, liner, heater, and filter…read morewith variable valve. Also converted my chlorine pool to a salt water pool. Ray came to my house and not only was he very knowledgeable but reasonable with the price as well. I am extremely happy with the installation and would recommend them to all.