WILL, from the GREEN TO CLEAN DEPARTMENT, came out to do a Green to Clean on my pool. He did a…read moregreat job. He went the extra mile to retrieve an umbrella from the bottom of the pool. THANK YOU WILL, for a greatly appreciated job well done. LOUIS, in the REPAIR DEPARTMENT, helped me out in a difficult situation and I so appreciate all his efforts. THANK YOU LOUIS. DAVID, from the Electrical Department did a great job replacing the pump switch. Thank you DAVID. This pool is really stressing me out.

We've used Priority Pools since our brand-new pool was completed three years ago, and the…read moreexperience has been extremely disappointing. In that time: * The heater has failed twice (and is currently not working again) * The chlorinator has been replaced * The pool lights have been replaced twice * The silver quartz finish already looks stained and bleached Maybe some of this is poor Hayward Industries equipment, but it's hard to know because the service tech changes constantly -- about every 6 weeks -- so there's zero accountability or continuity. This is a saltwater pool, yet instead of properly diagnosing or maintaining the chlorinator system, they routinely dump gallons of liquid chlorine into the pool every week. Actual "service" often feels limited to: * Emptying the leaf basket * Lightly brushing the pool * Adding chemicals And nearly everything beyond that becomes an extra charge: * Chemicals? Extra. * Filter cleaning? Extra. * Repairs? Extra. * Someone coming out because the system they maintain stopped working? Extra. Worse, many of the techs seemed unfamiliar with how the equipment even operates, making service calls frustrating and unproductive. What really bothered me was adding up the actual cost over three years. Once you include all the side charges, repair calls, chemical add-ons, and maintenance fees, the true cost is easily several times higher than the advertised "weekly service" price. The marketing and online reputation look polished, but our real-world experience has been expensive, inconsistent, and lacking accountability.

Brad and his staff have taken care of me and my pool. They brought it back to life after another…read morecompany let it get bad. From weekly cleaning, equipment upgrades and the complete repair of my pool deck. Amazing work!!

Arranged for Poseidon to do a diagnostic of pool heater…read more Pro: they came out the next day. Tech spent under 10 minutes on diagnostic. The tech couldnt explain the issue and said the owner would explain it. The owner said the heater is not igniting [incorrect] and they will need to do a process of elimination to figure out why. [not a very helpful diagnostic]. The follow-up was to spend $700 on multiple parts since there was not a solid diagnosis. Another service came out, immediately diagnosed the core issue, replaced the corroded part and heater has been working properly. I feel like it was a waste of $150 for the diagnostic.

I found Mike on Yelp. He listened to my needs and found me. Product that was perfect for me. He…read moreworked with my budget, answering all my questions. He made sure I was 100 percent comfortable with the product. Delivery was a breeze. Communication and service is very much still alive with L V Hot Tubs. They can even service your spa after you purchase if you are too busy to do it yourself. Thank you Mike. I'll be recommending you..

We bought our Wonderful Swim SPA from Mike 3 years ago, recently 3 pumps shut down and I called…read morefor service. Mike sent his team right away to check it out, luckily it was only a couple fuses. Problem fixed, no charges thanks to the warranty they provided at purchase. Thank you Mike and your team.

The only redeeming factor for this establishment is that they have the product I need and they're…read moreopen right this moment. I was gonna buy an expensive pump too but instead of telling me how much it is the guy kept asking me questions... how big is your pool, what's your phone number. BRO JUST ANSWER THE QUESTION. guess what?!!! A woman is extremely capable of identifying the product she needs and all I wanted was the answer... then he tells me it's $800 more than what the list price is. When I say that's ok I can get it elsewhere for $1650 and have it delivered, he says "is that Amazon?" I might be able to price match if you wanna show me the specs AS IF I DON'T LNOW IT'S THE SAME PUMP. When I tell him I'll just take the cyanuric acid THIS MAN SAID "they sell conditioner on Amazon too" ARE. YOU. SERIOUS?!!!!

This was one of the worst customer service experiences I've had. We waited patiently for…read moreassistance, yet the lead sales associate, Randy, repeatedly ignored us while helping customers who arrived after we did. Not only were we never acknowledged, but it felt as though our time and business simply did not matter. As a lead sales associate, Randy should be setting the standard for customer service, not demonstrating how to disregard customers who are waiting. A simple greeting or acknowledgment would have gone a long way, but we received neither. Customer service is about treating people with respect and fairness. Unfortunately, that was completely lacking during our visit. Based on this experience, I cannot recommend this location and will think twice before returning.

Ordered a hot tub from Keti,he was a great help from the start. Ordering was easy,a few weeks went…read moreby and had to call Keti for an update. Turns out the wrong hot tub was delivered from the manufacturer. Keti wasn't about to deliver the wrong product and had to send it back. It took a few more weeks for the correct tub to be delivered. Had to set up an electrician to hook the tub to our power supply,again Keti was all over it helping with contacting his choices in electricians. This guy has been taking care of business a LONG TIME and it shows. Everytime I called with a question or any concern,the phone was answered. The issue was resolved. Hot tub was delivered easy as pie and my family could NOT be happier. If you're considering getting a hot tub,Keti is the guy you WANT to CALL. HE.WILL.TAKE.CARE.OF.YOU! Absolutely Delighted!

Looking for the right Spa can be challenging, with the abundance of choices on the market…read more I decided to go with the Cal Spa based on research and recommendations. As for the perfect fit for my budget and therapeutic features, Kedie got me pointed in the right direction. The store experience was no pressure, knowledgeable and honest. Kedie and Shawna's purchasing, ordering and communication are spot on. The Delivery Team did a flawlessly deliver and setup, the Set-up personal was very insightful and educated me about some of the do's and don't. As for the Delivery team were prompt to show up and in and out in no time. Kedie did a in-service at my home after delivery. Learning about how to do preventive maintenance on the spa is a need for the care of my spa and all who will be using it. Needless to say I was in my Cal Spa that same day....Impressive. Its converting to know the Dream Team has your back 24/7 for questions and concerns.

Decided to buy our hot tub at sunset spas from Keith. He was very knowledgeable and helpful through…read morethe process. Very happy with our decision. Would recommend.

They continue to take care of us even after our spa purchase 4-5 years ago!! I worked with Todd at…read morepurchase and most of my visits, however Kieth and anyone else I have worked with have been just as great!

Semi-inground spa buyer Have owned it for years…read more It's fantastic I wouldn't have it any other way. Easy maintaine no chlorine Great process service is in house

Paul and his staff are amazing. They have phenomenal customer service. I bought a 6 person hot tub…read morefrom Paul. He gave me a great deal. The customer service I got was amazing. I had to call a couple times for questions and to make a service call. They sent someone out the next day and handled everything I needed.

From the second we walked in the showroom Tyler gave us great service never over selling , he…read moredidn't have to. Product was great his information even better. We bought and today was crane day. Superlative job done by Aaron their installer and the crane company!!! A plus job All in all we love spa liquidators. No need for you to shop any further.

In January 2025, we bought a hot tub from another company. I have stage 4 cancer and a hot tub is…read moreneeded to help me with my constant pain. Unfortunately the hot tub we bought would experience air-lock every time we would change the water. A month ago, that specific store went out of business without notice and now we are stuck in Vegas without anyone else to represent that specific brand of hot tub. My wife and I did some research for help and we were recommended to see Josh at Hot Tub Liquidators. He sent his staff out to our house, worked with the Techs for this particular hot tub based in California. Monday, they installed a new pump and after experiencing air-lock since purchasing this brand of hot tub. Humberto and Jerome were fantastic and our tub works now without any airlock issues. They provided excellent customer service and made us feel like we now have a great resource in the Las Vegas area to help us moving forward with our current hot tub. Thank you Josh, Humberto and Jerome for the excellent customer service and now I can go back using our tub without worries. You guys are The Best!!

This company has some of the worst costumer service, I spent $1,599.95 on a brand new Pentair…read moreIntelliChlor Plus60 Salt Chlorine Generator Cell 60k gal, Installed it and it did not work no lights or power . Instead of offering to help us, Polytec Pools brushed us off and sent us to the product manufacturer pentair they do not offer any Refund Or replacement. Yet their Refund policy have different statement, looks like they are sale refurbished equipment, we agreed and contacted the manufacturer pentair regarding a warranty it take up to 6 to 8 weeks for a follow-up. looks Like Refurbished equipment out of the box.

This company has some of the worst costumer service I've ever encountered. We spent $1600 on a…read morebrand new pool pump from them. Installed it and it didn't work. Instead of offering to help us, Polytec Pools brushed us off and sent us to the product manufacturer. Fine- we agreed and contacted the manufacturer, who had us have an authorized pool company come and diagnose the issue. It was a bad pump. Brand new yet bad. We've been jumping through hoops to try and get the part needed. It's been two weeks and still nothing. We've been throwing away chemicals into a pool that doesn't have a usable pump. Not only does Polytec Pools refuse to take back the pump but they refuse to even help us with the manufacturer. This company, for all we know, sold us a pump that they knew was bad. I would not order anything from them. Not necessarily because the product didn't work but because they refuse to stand behind it. Most companies would take a faulty product back. Reputable companies would have their customer's back...not Polytec!

Bernie was great to work with and the prices are reasonable. Best quote for draining pool and…read morewashing and refilling. Used them for weekly service. Would recommend.

Quick response and service! Bernie came out to give my above-ground hot tub a deep cleaning. He was…read moreeasy to communicate with, easy to schedule, and transparent with pricing and service. I will definitely use his services again. Thank you!