Great service and prices. My pool heater went out when we opened the pool this year. I called 219…read moreand they took my information and got me a price the next day. They scheduled an appointment to install it within the week.

From the owner: pool service in the 219 arearead more

Just purchased a home with a pool Mike built. I'm a first time pool owner and have a lot of…read morequestions. Mike has been incredibly responsive and patient with all my questions. Top notch professional l. I plan on incorporating Pools By Design into my annual pool opening and closing services as well as system maintenance.

From the owner: Swimming Pools Cleaning and Service…read more Products: Pool Covers, Chemicals, Salt water, Hot Tubs, Heaters, Slides and Diving Boards. Services: Swimming Pool Opening and Closings, Weekly Cleaning Service, Rehab Paint and Tile, Liner Replacement, In-Ground Pool Service and Maintenance, New Liners, Auto Covers, Call for Appointment, Free Estimates.

Company was hired to maintain the pool for an elderly couple who was not physically able too…read more They opened pool and were supposed to come back two weeks later to keep up on maintenance. They never came back. Checked on pool over weekend and they did not come. Pool was rough looking. During that time frame, water level dropped and pool pump/filter was sucking in air which could potentially cause extensive damage and overheat pump. Spent 6 hours filling pool with water and 6 hours balancing chemicals and cleaning pool over Memorial Day weekend. Got water corrected and went to go clean the pool. The pools vacuum charging cord was left out plugged in for over two weeks in the elements- tech said, " that's what he's always done." Unfortunately, battery no longer worked and would not charge. Had to buy a new pool vacuum. When pool was opened tech also cleaned out skimmer and left all the debris on grass area next to it which then killed a large spot of grass. Spoke to Lisa- owner of the business and made complaint but she just wanted to push me off the phone during conversation and never offered apology. Do not recommend. I'd give them 0 stars if it possible.

Appreciate the knowledge of the workers. They have the chemicals you need and are able to test your…read morewater so you know what to add.

Called and got voice mail. Left message with phone #. One week later no response. This is not a…read moreserious business. Imagin how they would react after they get your money. At least I learned before hiring.

Phil came out right away and made sure everything worked! He was meticulous about finding the…read moreleak, repaired it and then called/text us to assure his work met our expectations!

Ok... Two years now.. We just replaced the pump on our pool because DesRochers put a 1 HP pump…read more(http://www.amazon.com/Pentair-Sta-Rite-SuperMax-Efficient-Performance/dp/B0015VCZIS) and like filter on the pool... We couldn't keep the thing clean... After speaking to several other pool pros, they all stated this pump is not designed for this much pool. Details: Our pool is 42k gallons (diving pool) Estimated a minimum of 65 Feet of Head Estimated 5250 GPH (8 hour turn over) The installed Sta-Rite pump performance rating: G Rating @ 65 Feet of Head = 40 gallons per minute = 2400 GPH Given the numbers the minimum should have been an I Curve Pump or a 2 HP pump, but the appropriate size is J Curve Pump or 2.5 HP.

I'm about to do something I rarely do....publicly complain about a company, especially one that I…read morehave been in a relationship with for over 8 years.... First, let me start with a little bit about me. I have been a resident of Shorewood since 2003 and currently OWN 5 houses in this community. As a real estate investor, I pride myself on establishing good relationships with those I work with, because that's how relationships grow. I have numerous contractors that I have come to work with over the years, DesRochers Backyard Pools and Spas, being one of them. I utilized their services at 2 of my 5 houses, and have recommended their services to countless people. This year, 2020, has been unusually difficult for many of us, myself included. I am currently in the middle of a divorce, and due to choices that I have made to protect my assets, I have found myself and my 3 children, facing financial difficulty. I have not asked, and will not ask, for help - so please don't offer. Others need it far more currently. That being on the table, here is the reason for my post: At the beginning of this year, I had a balance with DesRochers. And due to this balance, they would not open my pool. No payment arrangement was offered, they wanted their money. So, after some scrounging, I came up with the cash required to satisfy the balance and went into the store to pay it. I'll admit that I was angry and hurt, but it was because of how management had handled the situation. It was cold and uncaring, even though we had had a good relationship for the previous 7 years. No follow up customer service "care" was offered or experienced. I tried to tend to the pool myself during this year, but that was nearly impossible, because of all of the other responsibilities I had. Yesterday, I called to schedule an appointment to close my pool, and was informed that they would have to check with their financial office, because I had asked them to allow me to carry a balance until the end of the month when it would be satisfied. Today, the scheduling department called me back and informed me that before they could schedule an appointment, they would need to have payment in full. I again explained my financial situation, in great detail, might I add, to the scheduler. When they informed me what the cost was, I realized that I had the cash available to pay them and said that I would bring it into the store by tomorrow. The scheduler informed me that I would need to sign a waiver because the first freeze had occurred, and they couldn't be responsible for damage incurred as a result of it, upon opening the pool in the spring. I agreed to signing the waiver. I then conveyed my disappointment with the company for not calling me to see if my pool had been closed and winterized, stating that it was poor customer service on their end. This person then refused to schedule my appointment, stating that she would have a manager call me. Upon speaking with the manager, and reiterating what I had said to the scheduler, the manager said that they would not be scheduling the closing, and that it was best we part ways - I agreed. To know that a company can be so uncaring about what a longtime customer is experiencing in their personal life, is extremely poor customer service, especially during a time when customer retention should be a paramount concern. I can no longer, and will no longer refer DesRochers Backyard Pools and Spas to anyone in good conscience knowing how little long-standing customers mean to them.

Aquajoy ( Andy ) and company, came over. Andy looked over the pool, and jumped right into it. It's…read moregonna take a little time ( due to other company & individuals failures to do right ), but I feel that things will work out great with Aquajoy.

Cannot be happier with the service! Aquajoy Spa and Pool came by 15 minutes after my initial call…read moreand took 20 minutes to fix a problem we couldn't figure out for almost two months. Now we get to enjoy a warm pool! Highly recommend!

We're first-time pool owners and had no idea where to start -- but the team at the Mokena store and…read moreDaniel made the entire experience easy and stress-free! We first visited the Mokena store for a free water sample test, and the staff there were incredible. They carefully explained what chemicals we needed, why we needed them, and gave us clear, step-by-step directions on how to use them. They even walked us through what to look out for in case any issues came up before our instructional visit. A few days later, Daniel came out for our in-home instructional visit, and he was outstanding -- patient, thorough, and extremely knowledgeable. He walked us through every aspect of pool care and maintenance in a way that made sense to us as complete beginners. It's clear why he's considered one of the best! A special shout-out to Wendy, Manager of Customer Relations/Maintenance, who's been so kind and helpful, guiding us along the entire process. Even though we have a pool store just five minutes away, the Mokena location (about a 30-minute drive for us) is absolutely worth it for the level of service, professionalism, and care they provide. Highly recommend!

Our Caribbean decent started about a year after installation. We were charged for a heater…read morebreakdown and slide pipe failure. I expressed to them that this was still within the 3 year warranty period to which I was told these items weren't included. Well, after a month or so I get an email that I was due a refund for repairs minutes a heater repair. Now, the heater maintenance was required-I was told by Caribbean because of the said breakdown that was covered under warranty. It took some arguing but I eventually received a refund for the work. This refund came with a snarky response stating that they would do this as a courtesy but wouldn't ever do it again for me. Here we are again at last years closing their tech lost a plastic eye for our tanning ledge jets. I know this for two reasons one I have cameras and saw him remove it. Two, it worked properly the night before they closed it. I told them about this at closing without response. Come opening I remind them and get a response that they will cover it but I have to be home from now on for all work they conduct on the premises. I remind them I have cameras and can see everything that happens around my home. Their response I will attach. Remember this story and experience when making your choice for a pool. Thank you Carribbean for your reply. Your reply only proves the disconnection with your policies and customer service. The warranty work described was from 2021 and 2022 during the 3 year warrenty phase. The plastic bubble was lost by your employee and then attempted to be sold to me this year. My filter doesn't work right again due to a poor opening. I took matters into my own hands and fixed it myself this year as I can no longer trust Carribbean as a pool company. Anyone wondering what kind of business they are-I hope you read their response and my statements here. They really show their colors in their response. Thank you again Carribbean for more than proving my point!