I have worked with Bob Hill on multiple car purchases. My initial SUV purchase was a so-so experience. My most recent purchase was very good. Bob is the consummate sales professional. The finance person is OK. They Need to simplify the finance process. My next car, I'll just pay cash and skip the finance scenario. I highly recommend and will return. read more

Lexus of Brookfield - Car Dealers Near Me - Brookfield, Wisconsin

A dealer of lies and deception. Tried to talk to them about a truck they had, they immediately shut me down. Wanted me to come in. I live 12 hours away so that's not possible. If they aren't willing give me some sort of promise ahead of time it's not worth the trip. I continued my search, a week or so later they emailed me about "limited availability to see the truck". That's a sign of desperation. When I explained to them that I'm 12 hours xxx and can't just "come in" the truck 'magically sold'. Time wasters read more

This is the worst "car buying" experience I have ever had. The sales manager Brandon didn't even show up for the in person appointment. The selection in the showroom was pathetic, the only car that I wanted on the floor was "sold" but for some reason was still sitting there. I was told when I made the appointment that the car that I wanted was there, but they didn't have ANY of those models. I wanted to look at the cars in the lot and the sales person said: "Well it's a little chilly out there"... everyone was snobby, and they couldn't care less if I purchased a car or not. I will be purchasing this car from another dealership! read more

The service at Lexus of Brookfield is outstanding. One can trust the skill, intelligence, expertise and trustworthiness of the service staff. read more

Parker Voller is weird, he really went ahead and added me on Snapchat. Proceeded to send me pictures of his mom and him posing in front of his car - prom style. When I asked him why he's adding random people, he began to Berate me. I don't know Parker, nor have I ever met him to be treated so disgustingly. Please help him seek care read more

Lexus of Brookfield - Car Dealers Near Me - Brookfield, Wisconsin

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My Wife and I saved for 30 years to buy a Lexus to enjoy in our well deserved retirement and today we finally picked up the awsome GX550 she want it. after waitting few months for the very model she want we finally got it today, and sure was all worth the waitting. the Lexus Brookfield team did a very profesional job asisting us during the whole procsess. our salesperson was Mr. Alen Zinda, He was professional, honest and very easy to talk to, Mr Zinda went above and beyond his call to easy up all of the insecurities an average joe like myself have spending this kind of money in a vehicle. our financial officer Jeff W. completed the closing in a very smooth and professional manner. the rest of the personnel are a very friendly group and made us feel welcome . I definetly recomend this dealer if you are looking for reliability and good old fashion integrity. Roberto and Marie F. read more

I did not have a great experience as I normally would here at Lexus of Brookfield. Marylou was my service agent. I purchased my 2022 Rx450h from Butler Lexus in Atlanta three years ago. I also paid off the extended warranty and vehicle in full in the same month, before relocating to Wisconsin. I have had flawless service up until now. I brought my vehicle in for service as I normally would when the service light came on. The only thing that I can conclude is that maybe Marylou wasn't having a great day and chose to not provide a level of customer service I know Lexus to provide. She asked would I just be doing my 55,000 mile service and I responded with I'm not sure, what does that consist of? She advised that it was just a tire rotation and I was on board. I then told her about the warranty (rim/360) that I would like to utilize while there. She looked in the system and said she didn't see history of me having that warranty. I advised that this has happened before and Rome was able to get the information needed to carry out the claim. It should also be listed in the history of my past service. She scrolled briefly and said no I'm not seeing it. I also suggested that if Rome was available, he would be able to help her find out how he verified the warranty. She advised that Rome wasn't customer facing anymore which I responded that I understood but that they could have a conversation to assist her with finding out how to verify the information. She pretty much insisted that I call to verify the information or provide an email to prove I had the service. I asked specifically that shouldn't this be handled Lexus to Lexus that way they'd have the information for the future and she said no, and that she'd ask Rome how he verified it. I asked about a loner vehicle because she advised that the wait would be longer. After me saying I'm not use to things being handled this way, She then mentioned, "I didn't even have an appointment." I also asked about my back passenger door and the clicking sound it was making and she said it would be $200. I asked again for clarification and she advised yes $200 and just stared at me. I let her know that I'd no longer be getting my car serviced and returned the key tag and car tag... Marylou was dismissive and rude. I went to the lobby to take a meeting and I was able to speak with Rome as I saw him in the lobby. He was helpful as always and I let him know that I appreciated him because I know that due to his new role assisting me wasn't his responsibility. I asked Rome if I wanted to speak with a different service agent would that be okay and he said yes, just stop in with whoever is available. Jacob was working when I stopped by to see if he would assist me. Jacob provided clear insight and great customer service. He advised that the diagnostic is in fact $200 but took the time to explain that if I then got the car serviced with Lexus that the $200 fee would be comp'd. He also told me that when he faces the common issue with warranty (Lexus dealerships have different third parties) that HE CALLS the dealership where the car was purchased to confirm the warranty and claim requirements. Marylou's service almost caused me to never return back to this location. She also advised that they did not have a loaner vehicle, which was untrue as I heard it being offered in the lobby for a gentleman sitting right next to me. I appreciate Rome and Jacob's willingness to provide customer service! I will also do a separate review to give the two of them the stars and recognition they deserve! read more

This place is running the classic Bait and Switch. They advertise a car online tat doesn't exist, when you show up to buy it, it's gone but there's another one available for an extra $15K. Don't fall for it and don't shop there. This place was better before it was bought by a dealership group from Illinois read more

My car was totaled from a police chase with a motorcycle. I have no money to put down on a new used car. The sales rep. BOB made me feel like it was my fault I had no money down. They would not even budge with the price of a non Lexus vechicle. They advertise excellent customer service. I give them a 1 out 10. The worst experience Ata dealership I ever had. read more

Was interested in a used vehicle, but live 3 hours away. Was told by like 3 different people to come on in and test drive it. I text the internet sales guy (Branden I believe) telling him I was starting to head that way but to please reassure me there are no major issues with the car, because if I planned on driving almost 200 miles to get to them, I would want to make a deal. He stated he would go check for me. 80 miles later, (A little more than an hour after I asked him to check quick) he texts and says oh sorry, the car isn't here. It is getting some paint work done and should be back tomorrow. I was less than pleased as I had been told by multiple people to come in and check it out. I turned around, and made it about 15 miles back towards home when my phone rang. It was the dealership. "We were finally able to get a hold of the paint company and they stated the car will be back to our lot in 30-45 minutes." I informed them I was already 15 miles back towards my house but they wanted me to turn back around and come see the car. Reluctantly, I did. When I got there, a nice older lady at the desk asked who I was there to see. I told her honestly I don't know, I think I talked to 4 people, to which she admitted they are terrible about doing that to people, but then I was able to remember Branden's (I think) name. Branden came out, but then told me to wait as he would pair me with a sales rep. No problem. I meet the sales rep, and he was honestly the best part of my experience. I am sorry I cannot remember his name, it was foreign, difficult to pronounce and impossible to spell from memory. But he was VERY nice. We looked at the car, test drove it, I was happy with the vehicle and was ready to try and make a deal. I had done all of the math as far as asking price, TTL etc and knew what the total out the door should have come to. Shocker, they handed me the paper showing the out the door price and it was over $1000 more than what it should have been. Why you ask? Because they slapped on a bunch of unwanted, and unneeded "Dealer Options" Such as Door edge PPF, some sort of cup holder protector (for $100 mind you) and Nitrogen in the tires. Long story short, I gave them my cash offer, and they came back with a number $204 less than their original. I told them I didn't want any of those extras, but alas, that's where they hide more profit. Spend $100 on the stuff, and charge us over $1000. I walked away, and will not return. read more

Excellent for service ! Information so helpful on my Lexus Great waiting area for customers offering Snacks Coffee water juice read more

Josiah assisted me in selling my mothers car. He was very understanding as to the reason why I was selling my mothers car. He was very fair in his offer for the vehicle. read more

The real measure of a company is not when everything goes well but when things do not turn out as expected. I was so excited to purchase a new 2023 Lexus RX 350 but here is when things do not go as expected, I had been sick but then found out I did not have long on this earth. The car was out two months of which the timing could coincide with my demise. Obviously it would be devastating to my wife but Lexus of Brookfield and namely the salesman Alan Zinda graciously offered to send my deposit back the next day. Companies are often cold and love to cite law and contracts etc. but it is refreshing when they simply try to help in a timely manner ~without pressure. I recommend this dealership and salesman Al for your vehicle needs as my experience barring any unforeseen events has been great. I see so many negative comments and wish people were as passionate about giving praise as much as they love to voice an injustice they feel whether it's fact or perception. Thank you Lexus Gary C read more

Worked with Josiah Bouley today to purchase my (new to me) Acura! He was exceptional with answering all of the many questions my siblings and I had about the car and was extremely accommodating during my time there. The car was also kept in beautiful condition and I appreciate their attention to detail. read more

worst experience of my entire life I needed my car looked. car was running and driving before, it was turning over but did not stay on the dealer said they would look at it when they had time within the next couple weeks to the next month. They made me wait two entire months to tell me they don't wanna work on it because it might take too long they didn't even attempt to try to look at it. the manager is was no help at all communication through agent was far in between and the lazy lead tech mechanic should not be leading other mechanics. it doesn't matter how much knowledge you have if you're not willing to help people then what good are you? Thanks for the worst experience and wasting all my time. I will forward this to the Lexus community so they know not to waste their time. if it's not as simple oil change or windshield wiper replacement don't bother with this dealership read more

Lexus of Brookfield is an awesome dealership! Bob Hill is a true sales professional who has the clients best interest in mind. They don't sell cars at Lexus of Brookfield, they help you buy a car! read more

Wow, picked up our new 2020 Lexus LS500 Inspiration Series yesterday. We are so thrilled with our new luxury ride. It is gorgeous. Thanks to our sales associate JT NAUMANN for his attention to our wishes, getting us out the door with the perfect car for us, and making this a great experience. His special care is a reason we look forward to working with him and Lexus again in the future. Shout out to technology wizard WADE SCHUMACHER who spent much time explaining all the bells and whistles, and putting us at ease about returning to go over it all again. Very impressed with the professionalism, the top-notch attention we received, and over-all service throughout this Lexus dealership. Definitely 5 stars ! ~ Tom and Melodie read more

Lexus of Brookfield - New 2020 Lexus LS500 Inspiration Series - Car Dealers Near Me - Brookfield, Wisconsin

I recently had a major engine repair on my Lexus RX350..and work with Rome...not only did he keep me in the loop with the repairs as it took approx 2 months, he was very professional and made me feel very comfortable knowing my car was being serviced correctly. Being i was very anxious that was a big help to me...The lexus dealership itself has always been top notch and not a screw you over dealership and some can be. I would highly recommend if you own a Lexus to have it serviced here and ask for Rome...he will take excellent care of you and your needs! read more

This dealership constantly oversells. They get you in for the regular maintenance and of course there will be another needed service. It's a joke. I would not step foot in this dealership. There are many other places that service Lexus. My last service I was told I needed an A/C refresher for 270.00. Last time I needed a 700.00 repair of spark plugs at 35,000 miles. Every time they will try for a new repair. When I checked out, I was charged for a fob battery. I did not ask for it since I just replaced it. The next day my car alerted me that my key fob battery was dead. I would never trust them to do any repair they say they are doing. Done with this dealership. It was so much better when jack Safro owned this dealership. I wish I could give minus 5 stars. read more

Just an outstanding dealership. Joe Palmisano the owner is a person of high integrity. Bob Hill did an outstanding job taking care of us and following up to ensure Joes wishes were followed and Bobs high standards were completed right thru delivery out of state. Their's probably three dealerships that I can say in my 65 years I myself trust like family and they are right there tied with two others. Nice thing is they will say yes if they can do something and will also say no if they cannot and you can trust both. Keep up the high standards. Thank you. TM read more

A shout out to Dale Roeglin for doing a fantastic job in help getting our new Lexus GX. A true professional who made our purchase easy and pleasant. I enjoyed his saying when it comes to problems...."There is no such thing as problems, we only have solutions." The roses were an excellent touch for the wife, but I wanted the bow! Thanks again! read more

Lexus of Brookfield - Happy wife, happy life! - Car Dealers Near Me - Brookfield, Wisconsin

They sold us a used vehicle with dummy sensor to keep off the check engine light so we wouldn't even think to check the codes with our own mechanic. Found out we have a transmission failing. We bought a used vehicle and within less than a week took it in indicating a sputtering transmission issue. They said they checked the codes, found no issue, and indicated it was normal for Nissan to act this way when cold outside. Come July and issue still an issue, even when hot outside or car warmed up...brought back in and they checked codes and said no issue. Two weeks later we take it to our mechanic. He finds dummy OBT connector, so he has to remove it to check codes, and he gets 2 transmission failure codes. Lexus said they check codes for all vehicles before selling, but do they put on the dummy sensors before they sell them too? read more

Long story short, bought a car from Peter Fuetterer at Lexus of Brookfield. Since owning the vehicle I have had nothing but problems and after putting 800 miles on the vehicle I found out the vehicles engine was shot. Called and emailed the vehicle dealer to let them know and see if they would work with me. Peter and Lexus of Brookfield refused to help at all and told me I'm on my own since I passed on an extended warranty. Ironically the finance guy literally said, "You can pass on the warranty, I enjoy billing people for large repairs." Guess I should have taken the hint that Lexus of Brookfield, Peter, and the finance department does not care at all about their customers unless they have that extended warranty. Needless to say, I'm out a lot of money right now, all because I didn't get an extended warranty from Lexus of Brookfield. I did not expect them to pay for it outright, but I certainly would have thought they would have tried to help in some way which was not the case at all. Instead I got a very defensive salesman and a very uncooperative dealership. Don't get me wrong I may have been slightly agitated at the time of the call, but can you blame me? In conclusion, I would absolutely recommend their extended warranty since their service department is so incompetent they would miss pretty much anything when inspecting a car. Your other choice is to buy a car from a reputable dealer and stay away from Napelton owned Lexus of Brookfield. Your call though, and best of luck to people purchasing from this dealer who is pushy, charges for addons THEY already put on the car, and just all around has poor customer service. They have a really nice rating here on Google that I'd bet is incentivized, because it certainly isn't due to outstanding customer service. Update: After speaking to the General Sales Manager, Michael Wandrey, nothing was resolved. In fact, nothing was even offered to remedy the situation. Michael made sure to let me know that he was in (corporate) chats all day in regards to the vehicle and basically tried pawning the situation off to one of Napleton's service directors who told me they really could not help me in this situation. After minimal effort, he then requested me to remove this google review. Once again, extremely poor customer service and a sales department that simply does not care about their customers. It is no surprise that the lack and blatant disregard of customer service starts from the top of management and works its way down to the salesmen on the floor at Lexus of Brookfield. read more

We recently had an issue with corporate and the manager, executive and service manager really helped reach a very acceptable solution. These folks go the extra mile. Kudos!! read more

First of all I don't take this lightly, writing a negative review. This is my fourth vehicle purchased from the dealership. All of which have been a delight. My main area of disappointment is the delivery of the vehicle. It was a 2020 Audi. It had only 6000 miles. The day of picking up the vehicle it was given to me with an empty take of gas. I didn't need it full, but empty? I'm spending almost $50,000 on a car and you hand it over on empty? After driving it for 5 minutes I kept getting a warning of SOS malfunction every 5 minutes. When I get home I decide to look at the owners manual to try and diagnose the issue. The owners manual is missing. I then try and log into the vehicle to setup Bluetooth, garage opener etc... The original owner is locked in as the Key User and is unable to be removed except through the dealer. I was also supposed to have a special ceramic type coating applied to the paint. The hood, roof and trunk all felt of speckles of sap. They offered to fix that. I ended up having to bring it to an Audi dealer. I was without the car for 5 days. It turns out there was an open recall on the vehicle. Obviously it was not checked over very well, or at all for that matter. I would not recommend them as I have in the past. read more

NOT AS ADVERTISED! This dealer wasted 2 days of my time trying to sneak thousands in extra fees into their advertised price. After pointing out all the extras the GM said these were the "fees". You can clearly see it says "used car price plus tax, title, registration fees & $399 dealer conveyance." read more

Found the car that was right for us here. Peter was super friendly to work with. Car is great quality (so far) even though we chose used. Two areas of improvement - we had approximately $1000 tacked onto the price for essentially 3M tape that had been applied around the doors and handles ("we can't take it off") and nitrogen sprayed into the tires ("we can't take it out") and this felt a little bit like a hoax. Especially the way us was presented at the final part of the decision to purchase. Also, thankfully my husband was willing to stay on to finalize the deal because it took almost 4 more hours for the financing with multiple "protection packages" and other expensive options pushed by the financing department. If they could streamline the finance process and nix the shady salesmanship on the extras, it is a place I would return to in the future. read more

5 Stars for the Team! In late October I had the pleasure of working with Jim Janowski at Lexus of Brookfield. I was interested in buying my very first Lexus, the NX300 model. Throughout the process I met with Jim to discuss my options, time frame and finances. He was able to secure the vehicle I wanted with the color choice I chose in a timely manner. Working with Jim was a pleasure and he seemed to share my enthusiasm. I feel like I received a very fair trade-in price and never felt rushed or pushed into anything I didn't want. The car came in as promised and when I went to pick it up Jim had everyone ready for me to work with. Wade the tech guru was amazing. He was so easy to follow. I left feeling I actually knew how to use the technology on my car. I was happy to also know I can contact him at any time for further help. The finance manager Josh was so precise in his numbers and at no time did I feel pressured into purchasing extra maintenance plans that I didn't need or want. I drove away feeling I was a valued customer. This was a very good first impression of how Lexus of Brookfield treats its customers. The bouquet of roses was a nice touch also. I would highly recommend you see Jim for your car purchase. He made the entire process exciting and fun! read more

Well, I finally picked up the car today. Why is that remarkable? Because I dropped it off on June 10th!!! I'm no mathlete, but that's 27 days!! After I did some serious complaining, LOB did step up to fix the stank vent problem. They disinfected, they ionized, they sterilized, hell - they may have one hour martinized at some point. They repeated....again...and again. They scoped the vents and oh snap! Mold! So they tore the whole car apart to find that the evaporator was crusted in mold. They replaced that, put the car back together and....the a/c didn't work. So they took it apart again...but what's two or three extra days when you've been waiting for 3 weeks? Finally, today it's done. And what, you ask, does it smell like? Faintly bleach-like...the smell of the Gods after what it was. So - bottom line, after I made a stink (pun intended) they made it right and they really improved communication. They just took 27 days to do it. It sure wasn't a great experience, but the problem is fixed. Maybe someday I'll be able to join my friends in having a laugh about it. (the general consensus is that this whole thing is quite hilarious). read more

Today was the last time I will do business with Lexus of Brookfield (Napleton). Both of our Lexus vehicles are nothing but problems and we get zero help from Lexus of Brookfield. We bought a 2018 RX 350 that had to have its third dashboard put in. The radio shorts out the entire dashboard. The first time they claimed they fixed it but they put a refurbished radio in which caused the same problem. The radio they put in now does not have an ID number so you cannot get Sirius XM radio on it. I'm tired of taking it back for the same problem so I will just listen to local radio! Today I brought our 2010 I S250 back to Lexus of Brookfield because tires they put on four years ago continue to leak. We are constantly filling them up with air to the point that the tire is damaged now. They said it's not their problem because the tires are subpar. They were the ones that put subpar tires on my car. I never asked for a specific brand of tires. Then they claim the damage to the tire is from me hitting something which I know for 100% that I never hit anything. These tires leaked air from the day they were put on my car and I had returned to Lexus of Brookfield many times to have the problem solved. Long story short do not buy a vehicle from Lexus of Brookfield nor take your car there for repair read more

HIGHLY UNPROFESSIONAL, DECEITFUL, CHEATING TACTICS I was target of their "Bait and Switch" tactics in November 2017. Where they had a car priced for $30K and literally once they had me come up and meet them in person they added several other "Dealer Fees" that no one else in the market charges and made the car price to $33K plus Taxes, registration, etc fees. Car ended up being $35K. ON TOP OF THAT, their IT department dropped the price of the car literally at the time of negotiations $1K online, and the Sale Manager comes to me saying we have no room in this price and you can travel back to your city 3 hours away w/o making a deal. read more

I worked with this dealer initially through remote channels (True Car Online Auto Buying Service, Email, Phone Calls) before visiting and test driving. Nate Rench was awesome to work with! He was very to the point and polite. Appreciate fast and friendly service he provided. Pricing was excellent for my used car I purchased and very competitive. The closing/purchasing process was so simple as well. Jeff & Kurt are great sales people to work with also. Thank you so much guys! read more

We just had a baby and we needed a vehicle with more space. We took our baby all the way out to the dealership to check out a Used Vehicle Lexus of Brookfield had online. Anyone with a newborn knows that it is hard to make even an hour trip. When we got there we were promptly greeted but waited and waited but they couldn't find the keys so we couldn't see the inside of the car and they said it was sold even though it was still listed on the website as available. Wasted trip! They called us back later that week and said the deal fell through and they found the keys. When my husband came in Scott made everything right and then went above and beyond with Home vehicle Delivery and Flowers for mom on the front seat! read more

Lexus of Brookfield - Car Dealers Near Me - Brookfield, Wisconsin

Worse place to ever consider doing business! To justify their $5K in new vehicle "add-ons" of dubious products (xzilon, dent & ding, tire & wheel, etc), we were told "every dealer places add-ons on a vehicle as soon as it comes from the manufacturer". This is patently false. I have worked as a finance manager for years...no Wisconsin-based dealer has such a policy. It is a ruse clearly designed to mark up the price of new vehicles. Our salesperson was Barry Maxwell, who led management's deceptive practices. Do yourself a favor and take the drive to Lexus of Madison, a much more straightforward Lexus dealer. read more

I took a vehicle here to get an inspection before purchase from a dealership in Milwaukee. The service took about a half hour longer than stated, which is no big deal and I got a decent amount of information but a few things weren't addressed. There was a tire pressure symbol on the dash that was on which didn't come up in the review, which I thought was odd. After I purchased the vehicle and went to get gas I noticed a nail in the back left tire. I was about 200 miles from home so it seemed necessary to take care of that so I took it to a tire place and sure enough the tire was punctured costing $20. Price was no big deal, but that is something that should have been caught and fixed upon inspection, especially considering the $175 cost of inspection. Additionally, I found that the rear right passenger window does not work. That is certainly something that should have been presented through inspection and a point of negotiation in purchasing the vehicle. I called the service manager to discuss these items, last messages during the week, and finally got a call back two days later. The manager was very defensive and said the nail could have embedded itself after the inspection. This is technically possible but given the warning light likely not the case. He also said the window motors slowly fade out sometimes but failed to acknowledge the fact that that was missed. I asked for a refund and he declined flatly and defensively and offered a $25 in store credit at his service shop, which is 3.5 hours away from me. Part of the reason I was into buying a Lexus IS the service is supposed to be world class. My experience was anything but. Lastly the quote for repairs was double that of a local mechanic and I've heard they can be pricey, but $5000 to replace an exhaust manifold is absurd and a gouge if you ask me. I work extremely hard to be able to afford the things I buy and I expect the same sort of diligence with customer care that is ostensibly purported to be the best. read more

The customer service at Lexus of Brookfield is the worst!! I leased a $60,000 RX from them in 2017 and they didn't even have 2 key bobs. When they finally "found" the second one they said I should come in when I had time to pick it up. This isn't quality customer service -- it is pathetic! When I returned the Lexus after the lease it took an hour of sitting around in the waiting room while the salesman handling my return was on the phone trying to make a sale. He even hid out in the corners of the sales room so we wouldn't see him talking on the phone. Customer service by the Lexus salespeople is NOT a priority at Lexus of Brookfield. Do yourself a favor and shop elsewhere. Also, we are in the middle of a pandemic and there wasn't a mask in sight -- that just tells you how much they really care about their customers! read more

Since napleton has purchased this dealership it has gone down. A few years ago we purchased a vehicle from them. Last week when we took the vehicle in they "advised us" that it needed $1,000+ in necessary repairs. We declined, took it to another repair shop, and they informed us the repairs were not required. BEWARE of this place. They are dishonest!!! This never happened when it was jack safro. Stay AWAY! read more

-Update- Service manager contacted and apologized. Made things right with me. What more can a person expect. I will update again when I need my vehicle serviced. Thanks Lexus of Brookfield -Previous Tried to get information regarding pricing of maintenance of my vehicle, however I was disconnected on twice. read more

Price quoted was not what was charged. $800 in add-on fees when finalizing the paperwork. Promised to include a lifetime wax product, but they have no idea if it was applied before I picked up the car. Make sure you get all promises in writing because they seem to have a fair amount of turnover. Just because someone promised you a free detailing or free oil change, there is a good chance that person will no longer be at the dealership when you try to get the work done. All I can stress is get the final price IN WRITING before agreeing to buy a vehicle from these people and make sure you get all promises IN WRITING as well. read more

Sketchy dealership that doesn't even know what they have for vehicles. On their website: 2010 Honda Accord EX-L with 86,000 miles, Gold color PRICE: $11,993 2011 Honda Accord EX-L with 73,000 miles, Black color PRICE: $10,895 The cars are exactly the same. I looked each car up on KBB to make sure and there is no reason a 2010 with more miles and an uglier color costs more than the newer car. Also, the 2010 is listed way higher than it should be, even for dealership standards. I called to ask why the pricing was weird on these two vehicles and was put in contact with Dale. I asked Dale and he said he would get back to me in 5 minutes to see if both cars were still in stock. He told me the 2011 sold yesterday. But I still wanted to know why they chose to price the 2010 higher than the 2011. Here is the exact quoted conversation we had: Me: "I want to know why you guys priced a 2010 with more miles and an uglier color higher than the 2011" Dale:"Well, the 2010 is an EX-L and the 2011 is an EX, so that's probably why." Me: "Your website says they are both EX-L." Dale: "Oh."..... "Well it's really only $900 or $1000 more so it's not a big deal. The 2010 is probably black and that can increase the price over a gold." Me: "Nope. The 2010 is tan/gold. 2011 is black." Dale: "Oh."...."Well it's really only $900 or so more, so it's not really that much different." He then tried to talk to me about buying the 2010. I don't care if the price is $1,000,000 different or $1 different. There is no reason the 2010 is listed higher than the 2011 UNLESS there is something wrong with the 2011 that you are not disclosing. I checked the CARFAX on the 2011 and it came back clean but the CARFAX is only as accurate as the issues/repairs that get submitted to it. Dale is clearly an uneducated individual who is incapable of using the computer system at his job. OR Dale is extremely lazy. Dale may lack the motivation and drive necessary to spend an extra 2 minutes pulling up each car on his computer screen so he can at least pretend to know what he's talking about. There is definitely something suspicious going on with this dealership and I want everyone to know that, before making a substantial invest that could end badly. I am writing this 8 days after my experience with Lexus of Brookfield. I just went on their website and the 2011 is still listed for sale. So now I have a few more questions: Is this dealership too lazy to remove a sold car off of their website? Did Dale even check the availability of the cars? Did Dale just say the 2011 was sold so he could try to sell me the higher priced 2010? STAY AWAY! This place is no good. read more