Jacob was our technician and did an excellent job setting up our fiber optics !!!! He was so…read morepersonal and willing to answer all questions of a senior couple. Thanks so much Jacob!!

Good fiber quality experience. It may buffer at times watching movies at 4k but no problem at…read more1080p quality. Only once was there a glitch that lasted about 6 hours when work was being done at a location site.

Short wait and helpful efficient team! Very welcoming and friendly. The staff completed the task…read morequickly and had me on my way!

If you're having issues with Google fiber and live in the area, don't waste your time on the phone…read moreor app, take the time and visit Monica at this location. Long story short, my internet was working and did the on/off, plug/unplug process with customer care and they deemed that I needed a new modem etc. told them I would pick it up but of course they decided to ship it instead. But that was when I met Monica, she handled my frustration professionally and MOST importantly, she was able to fix my internet issue, I got home, it was working. No need to change anything. Go see Monica if you need assistance.

It's great when it works. But be aware that you are on your own when something goes wrong. The…read morecustomer service is an absolute rubbish. A few months ago our Internet speed went down from 100Mbps to 3Mbps. Yes, three. It took them about 3 weeks to get it fixed. In the process I have been in contact with mediocre customer service reps that are trained to copy/paste boiler plate responses. It doesn't matter whether they've given you an answer or ETA. They'd always ask, "Is there anything else that I can help you with?" so they can end it asap. This time around I had to move my service to a different address. The first rep that I talked to set up the install schedule. A day later I still didn't get any sort of confirmation. I contacted them again. Turns out that the schedule wasn't made at all. So I had to make another request. The rep that I chatted with this time was extremely slow and couldn't get a grip of the issue and task to be done. In the end, the install was scheduled. But wait... I ain't falling for this again. I immediately contacted them again to see if there was an install scheduled. Yes, there was, except that it was scheduled to be done at my OLD ADDRESS!! How can they mix this up?? Come on.. transfer of service to a new address that you were aware that was not in your system yet. Need any more clues on where to send the technician to? So, it took me the third time to get this simple job done.

inept company, inept employees I cancelled my phone services…read moreand they did not offer to unlock the phone at the time, so getting it unlocked 2 weeks later has taken over 7 hours on the phone and 11 agents and they still can't tell me if it is unlocked

This was truly an excellent experience. After countless unsuccessful attempts to resolve the issue…read morethrough online channels and phone calls, I visited this store and met an associate named Michael (as shown on his badge). He was extremely patient and tried multiple times on-site using the Cox Communications website system as well as the call center, but the issue still couldn't be resolved. He then continued exploring various alternative approaches to help set it up, and even consulted with his manager to seek additional solutions. In the end, he successfully resolved the long-standing issue I had been facing--setting up automatic payments under a trust account--which had taken me several weeks to try to fix. I am truly grateful for Michael's patience, attention to detail, and strong sense of responsibility in helping me solve this difficult problem.

As a Cox cable customer in Newport Beach, my nearest Cox store is in Irvine. When our cable…read moreconverter in the kitchen failed over the weekend, we removed it and took it to the Cox store. I sent my wife, as I wanted her to gain the experience of exchanging a defective rental converter. In the past, they simply scanned the barcode on the bottom and promptly provided an exchange. However, this time they gave her a hard time. They insisted she provide the name of my first pet, as a child. This is a secret question to prove who you are, when all else fails. Needless to say, she had no idea, as she is not me. The fact she had the Cox rental equipment and was simply looking for an exchange was not enough. Se had a drivers license with the same last name and address as the account, meant nothing. She was forced to call me to get the secret answer. I consider this elder abuse, as she was 80 and had trouble hearing through the entire ordeal. I do not blame the employee, as they were trained to make these unreasonable requests. It is the Cox policy that I find fault with. Am I happy with the Cox cable service? In general yes, but paying more than $3,600 yearly for equipment rental and service should provide me better customer service. What would Cox had done if I sent my grandson or niece to do the exchange? Maybe Cox selling out to Spectrum brought about this change? Or Cox has simply decided to become less friendly to their paying customers? In any case, should I have any further poor service, I will switch to satellite service. Do not deal with Cox Cable!

The manager wouldn't honor an online discount to set up my service with cox. I was trying to switch…read moreinternet providers to cox, where an "online only" discount that was available at my address. Cox phone representatives set me up, I went through the steps for the online discount, paid the deposit and the only needed to go to the store to get a modem and complete the billing process... but this manager at this location refused to do it. It felt like he was negotiating prices with me on the spot rather than going forward with an online discount I have in writing. When I went in the store the manager did not believe the online discount price, so I showed him. He disputed its validity so we put in my information together and it showed valid. However, he said he will not accept that online discount and would not push my online enrollment/payment through and give me a modem that I already put a deposit down for. Because of the horrible customer service and experience with this guy, I will just stay with ATT

glad this cox relationship is over, took over 40 minutes to get help with a router return. only 3…read morestaff members working... a lot to learn from the apple store regarding customer service...

I work for a local staffing agency in San Diego, Go-Staff Inc. in the Clairemont/Kearny Mesa (So…read more California) area. Our company has worked with Ztelco for multiple years. I've had the pleasure of interacting with this company for the past 2 years. The Ztelco crew that handles Go-Staff's account...Adam V, Ese S, & Fernando are a great team to have, hands down. The team has always been professional, supportive, diligent in the task at hand and the follow up is always appreciated. It is easy to ask for help; email, a phone call, or even a message in Slack. Ztelco is always available and always willing to help. THANK YOU!

They were OK until recently. Spotty Internet service, daily (morning) disconnections and no…read morechanges until they replace their hardware which will happen in UP TO TWO WEEKS. This is not how you run an ISP. If you are looking at moving to them ask these questions: 1) Are my radios scheduled to be upgraded. When? 2) What is my restoration SLA? Is there $$$ behind it? 3) What is the packet loss in my area from my radio POP to your first hop? If there is an update/they get better, I will post an update. Until then, be VERY careful.

If I could give Netexem more than 5 stars I would. I've been Matthew's client for my home and small…read morebusiness for the last 4 or 5 years. Each time I requested a service from him, never needed to be follow up by me. Matthew is very detail oriented and trustworthy. His quick response, knowledge, and expertise are over the beyond. I contacted him to setup a fax number for my small business yesterday and Matthew set that up less than 4 minutes with the lowest price I could even imagine and works perfectly for my needs. I would definitely recommend "Netexem" for any individual who likes to lower his/her bills with the greatest service. Thumbs Up Matthew!

Really really happy for well over a year. Have been working with Matthew at NETEXEM. Awesome! I was…read morereceiving 20 + junk calls everyday. I can respect the idea that companies are trying to drum up business. I just don't have time in my day to entertain them. The volume took over my day. NETEXEM did solve the problem for me for a really great price. Monthly program giving me the flexibility to handle all of my phone lines Ads, client's, and prospective new customers. My employees are able to connect directly with me at anytime. They set up my home office network, because I'm working so much from home now! Thank you NETEXEM. Your the BEST! CEO OCContractor, Inc. Dan

I just want to say I had the best experience at Verizon store in Irvine, Denny Rin gives the best…read morecustomer service. He was professional and is great at his job. Every time I come into the store he is knowledgeable and has a great attitude and is always willing to help.. Thank you .. you deserve 10 stars... Thank you again, Diona Britschgi

From a single phone replacement to a two-day nightmare…read more My phone was broken and the screen no longer worked, so I had no choice but to replace it that same day. My line was with T-Mobile, and we originally went to Verizon just to buy one phone. The salesperson convinced us to switch carriers by offering what sounded like a great deal. He told us that if we moved our lines from T-Mobile and opened 5 lines under a business account, we would get a much better promotion. The offer sounded reasonable, so we trusted the information we were given. We ended up purchasing 5 lines and 3 phones. At first everything seemed fine. The store started transferring my data from my old phone to the new one, but because the store was closing, the transfer process was left unfinished and we had to leave. As soon as we got into the car, the new phone showed an error saying the data transfer had not completed. When we got home, we tried to fix it ourselves but nothing worked. The new phone could not receive calls or messages, and my old phone had a broken screen and no working touch. That night I missed several important work calls because of this issue. The next morning my husband and I went back to the store expecting a quick fix. Instead, we spent from 10:30 AM until 7 PM there while multiple employees and phone technicians tried to figure out what went wrong. No one was able to solve the issue. After an entire day wasted, we finally gave up and left. What made the experience even worse was the store manager repeatedly trying to blame us for the problem, instead of acknowledging that the issue started with the setup and activation process in the store. We came in to replace one phone and were persuaded to switch carriers and open multiple lines. In return, we lost two days of time, missed work calls, and still left with unresolved problems. This was an extremely disappointing and frustrating experience.

This review is long overdue, and I'm thrilled to share our experience with Accel. They are…read moreabsolutely outstanding--always going above and beyond to ensure that any issues we encounter are resolved quickly and efficiently. We run a bed and breakfast in Wine Country, and last Friday evening, our internet went down after hours. As you can imagine, guests can get quite frustrated when the Wi-Fi is out, and it adds a lot of stress on us as owners, as we're always striving to provide the best possible stay. I reached out to Martin via email around 9 pm, and he responded immediately. It turned out that a malicious attack from an infected device attempted to compromise the system, causing the network to shut down for security. Martin quickly reconfigured the settings and got the Wi-Fi up and running again. The internet service that Accel provides has always been speedy and reliable in our experience. I've seen some negative reviews of Accel but I believe many of them come from frustration or misunderstandings about the nature of the service. There have been occasions when our Wi-Fi has gone down, but the issue has almost always turned out to be related to things outside of Accel's control, like a failing router or tree growth blocking the line of sight to the microwave tower. These kinds of outages are not something that Accel can fix or even assess right away and what I think often happens is that some customers just know their internet is down and unfortunately Accel becomes collateral damage for their frustrations. On one such occasion when our router did fail, Martin scheduled a technician to come out the next day (on a weekend, no less!) to install a commercial-grade router that's been far more stable. Let's be real--Frontier would never do that! A special shout-out also goes to co-owner Cheryl, who's always so helpful, friendly, and makes sure you know you're in excellent hands. Thank you, Accel! You are truly lifesavers!

This internet is completely awful! The negative reviews echo truely. We moved to a location that…read moreonly provides this internet and it cuts out all the time and takes HOURS to download games or apps! We have reached out to the "provider" and they are bad customer service. I'd also like to add that we pay for the "highest speed" and it's still terrible. Don't expect to use this internet in a rainy day or with clouds present we use our phone hotspots. Edit: You are a scammer. If you actually cared and read my comment; I stated that I did reach out and your customer service was awful, your company just coached us to continue paying for the most expensive Internet option, which I stated is continuously, awful. You always use the excuse of wanting to know customer names, Martin when people have explained there's households previously. You don't need to try and educate us on downloads. We have had exceptionally way better Internet that could download way quicker than this junk service. Download speed doesn't affect this junk to cut out when it's cloudy or rainy or even on a clear day! It's an ongoing issue that multiple reviews have stated. Even the Google AI slanders this Internet company based off of so many negative reviews. Keep on scamming, what goes around comes around.

San Diego Broadband seems to be one of those local companies really trying to do right by their…read morecommunity. I've seen how committed the team is to helping people stay connected, especially in areas where other providers fall short. It's clear they care about service and take customer concerns seriously. That kind of effort deserves recognition. Cheers to the folks behind the scenes making it happen.

Outstanding reliability and customer service. They provide solid internet for a great price. Very…read morehappy with San Diego Broadband!