LGCY power - has been unable to pay its reps for over 5+ months on various deals involving Sunnova. With no real explanation other than that we have not been funded by the financing company "Sunnova". I've worked in solar for over 3 years now full time and have done over 100 jobs with Sunnova across 10+ different installers and never had any problems with getting paid or compensated for. This is at least the 4th time in 8 months dealing with LGCY power as a sales rep. As well as my homeowners are also running into issues with them through many of the installation process. The lack of communication, taking responsibility, paying your dealers, sales reps, and having more accountability for your projects including homeowners and the ones that are driving business to your organization needs to be coveted and appreciated. When you have a dealer who hasn't been paid on a project in over 4-5 months there is a level of responsibility that you need to take. You need to put your people first above all, and if you ever want to continue to last in this industry for solar I would highly advise you to have some integrity when it comes to your business decisions and putting others first before yourselves. This is NOT how a solar installation company should be operating and it's extremely unprofessional. You will continue to lose dealer after dealer after dealer because of this, and it very well could be a massive downfall just from not providing a resolution or restitution in a timely manner with months and months of waiting. Email yesterday in fact 04/11 indicated that and I quote: ***5 months after installation and about 200 emails later*** "I have heard back on this and unfortunately, I am not able to release the commission until it is fully funded. This direction comes from our leadership team, I would recommend reaching out to your leadership team to see if they are able to offer any type of concession in the meantime. I sincerely apologize I could not get that approved for you, I will continue checking each week as this is part of my weekly checks, and as soon as that's fully funded, I will release the commission. I wish you a great weekend, thanks for your patience and kindness as I've worked through this. Feel free to check in on the funding anytime, I'm happy to help!" The simple fact is that LGCY isn't happy to help anyone, because when it involves money obviously they paid their engineers, employees internally, site survey reps, project managers, customer service team, admin team, and everyone else.....but they didn't pay the sales organization that brought the business in the first place???? Even if you somehow, someway were waiting for funding 5 months later from Sunnova which honestly doesn't seem realistic at all....NOTHING takes 5 months to get funding from!!! However, let's just say that it did....there is an obligation to your dealers and sales teams to ensure they are compensated to continue to "want" to drive more business to you vs. absolutely NEVER bringing another deal to your organization. This is the wrong business decision, and overall you definitely have lost all business current and future relationships with anyone that I know in solar as well as anyone currently looking to potentially partner with you knowing that there are a massive amount of dealers not being paid on their projects right now (I am not the only one) and I could only imagine how many files you have right now that have not been paid out to people. Take responsibility and pay your sales reps and dealers!!!!! read more

This is probably my worst customer service experience ever. Legacy Representatives, came to our home where they presented their sales pitch to my wife and I. We were informed about the two types of PPAs (Power Purchase Agreements) solar leasing options they offered: PPA with 2.9% annual increase and a PPA fixed monthly payment. The first option was recommended/pushed by salespersons who ensured us that it would be easily change the contract. We asked what the difference in terms of monthly payments we were told: PPA with 2.9% is $95/mo, PPA fixed is $135/mo but both options had the same warranty and maintenance plans. We decided on the PPA fixed and had the paperwork drawn up. We later discovered by asking the sales representative that there was a third option (take out a solar loan). With the solar loan our payment would be $125/mo. We then inquired about changing the contract to a solar loan and was ensured by Legacy this wouldn't be a problem. Two Legacy Representatives (sales representative and his manager) came back to our house where I completed the solar loan application, got approved and proceeded with purchasing the solar panel system. With the PPA lease the 30% tax credit would be kept by Sunrun and with the Solar Loan, we could apply the tax credit on our loan. The Solar panels are backed by and maintained by Sunrun. Installation was a breeze, no problems at all that is until we got the contract and information to setup our account. We were surprised and shocked to see a solar "lease" agreement NOT the solar "loan" contract we modified and agreed too prior to installation. I immediately contacted our Legacy salesman who in turn stated he would have his manager get in touch with me. Months of radio silence from Legacy went by with all further calls, emails and text messages left from me going unanswered despite multiple attempts. When I finally talked to the manager, he did apologize and stated he would help to get this resolved. He admitted that he dropped the ball on our application for loan and offered us cash to cover the PPA lease for five years. He tried to convince me that in the long run we would be saving money by sticking with the PPA lease. I did my own calculations and that wasn't the case. I told him that in five years we are planning to pay-off the solar panels. With the annual 2.9% increase it would cost us more money. At this point I contacted Sunrun to get help. It's now October and this issue has not been resolved. I'm not getting any resolution from LgcyPower and Sunrun. All we wanted is for LgcyPower and Sunrun to correct this mistake. read more

Negative Star Unacceptable Behavior - Felt Unsafe at Home We've had an extremely troubling experience with this solar company. Despite a clearly posted "No Soliciting" sign on our property, their representatives have repeatedly ignored it. On one occasion, we watched via our Ring camera as two men laughed while taking a photo of the sign -- a blatant show of disrespect. Most recently, they showed up on a Saturday, knocking on our garage door, our child's bedroom window, and even attempted to enter through our security gate. This behavior is not only intrusive but borderline harassment, and it made our family feel genuinely unsafe. We've since filed a formal complaint and plan to submit a written report along with Ring footage documenting these incidents. It's deeply concerning that, despite similar complaints dating back to 2022 from other reviewers, the company continues to employ individuals who engage in this kind of conduct. Their responses to reviews appear dismissive and no real change has been made. If this happens again, we will not hesitate to contact the police. I strongly urge others to be cautious and for the company to take immediate steps to address this unacceptable behavior. read more

I have had an excellent experience working with LGCY power. Initially like many others I was apprehensive about representatives knocking at my door. However I took the chance and heard them out. My representative named Stetson, was very forthcoming on the details pertaining heir company (LGCY Power) and the solar company they work with (Empire Solar). After doing some research I went with them due to the sincerity, advanced technology, ease of use, etc. So far the installation has been excellent and the attention to detail is much better than some solar installs in my neighborhood. We are only waiting on SDG&E for final inspections and approvals which is not their fault. Stetson has been keeping me informed at every step and everything he has told me and prepared me for has occurred as promised. I hear allot of negative's regarding their door to door approach but I'm glad I heard them out and those that didn't are missing out. I would recommend working with Stetson and LGCY Power. Hear them out, you won't regret it. Roberto read more

Another Solar company that goes door to door ignoring "No Soliticiting" signs. I'm not sure what it is about solar companies that leads them all to teach their representatives to willfully break the law. For you solar reps out there, if you see a no soliciting sign, yes, it applies to you. If you willfully ignore it, you are committing a crime according to San Diego Municipal Code 33.1409 The reps for Lgcy also weren't displaying their San Diego issued Soliciters Permit, which is also against the law according to San Diego Municipal Code 33.1402 In summary, two representatives from Legcy Solar willfully and in broad daylight committed two crimes on my property, which was all caught on camera. I will attach a copy of the San Diego Soliciters Regulations to this post as Lgcy representatives have clearly never read them. I am not interested in reaching out to Lgcy to clear up any misunderstandings or change my review. I am happy however to report the aforementioned crimes to the San diego police department. read more

LGCY is awesome. They took over all the paperwork and permit arrangements. We were constantly updated on the work progress. Every member of the team was friendly, professional and punctual. The work was done during COVID-19. The technicians wore masks and kept their distance while telling us the job details for the day. There was a mis-understanding at one point with the payment plan but the supervisors got on it right away and ironed out the ripples. LGCY kept all their promises. Our system is working wonderfully and has saved us a lot of money. We wanted to do our part to help the environment. We made the right decision going solar and choosing LGCY for the job. We couldn't be happier. Thank you Zaira. We highly recommend LGCY San Diego. read more

Complete disregard for obvious and easily viewable no solicitation sign. Your employee blatantly trespassed on my property the moment he saw my sign and knocked on my door. Teach your employees to respect people's privacy. Seems like I'm not the only one writing about the complete disrespect of residents with your company's invasion of peoples privacy and your door to door "salesmen". Even if your company was the cheapest, I'd purposely seek out your largest competitor and buy from them. If a group of bible thumpers that have the power of God behind driving their door to door visits can read and respect my sign, then I would guess that a money grabbing company and employee can read the same sign. Negative stars. read more

To be honest, I wasn't very convinced when the appointment took place with Diego A. and Clayton R., but the more I learned about solar panels, the more I wanted to give it a try. They showed up wearing masks, well prepared, knowledgeable, respectful. I had so many questions, and they made sure I understood everything before advancing to the next. Through all the process, I felt secure and they were always available; even after the panels were installed, Diego made sure I was content and everything was like I expected. Now, my solar panels are up and running; I am happy, satisfied and Solar! It's a great decision to make! Go Solar read more

These people are like locusts, they come into your neighborhood and swarm. We live in a gated community that specifically has signs that say no soliciting. They have been escorted off of the property multiple times by security and keep coming back like a bad taco bell experience. Their representatives will lie to your face. They DID NOT HAVE PERMISSION FROM OUR HOA TO BE ON PREMISES. THEY ARE TRYING TO SELL ME SOMETHING ... A BUSINESS LICENSE DOES NOT TRUMP A NO SOLICITING SIGN. Do not do business with companies that will lie to your face. read more