Bought a bike earlyish summer and everyone was helpful until I put my payment down for the bike then all communication sucked. Check engine light was on as soon as picked up the bike so they clearly didn't do the test ride before hand. Said to just ride it out, it'll go away lol a cylinder was leaking, dunno how you miss that. All the cosmetic work that was promised for the bike wasn't even touched and the salesmen stopped all communication with me. A lot of false promises were made and since I've been talking to other people about the shop it's not uncommon. I worked with this dude Aj, I'd avoid him as much as you can. Bike still has all the cosmetic stuff wrong with it and my tail/break lights stopped working shortly after and still can't get a text back. Go to shoreline save yourself the trouble read more

After having a rider to rider deal fall through by no fault of the dealers, I was a little disappointed but Eddie and Nicole went above and beyond to help me get on another bike at payment close to the deal I had on the other much cheaper bike. Can't say enough good things about them, even tho I didn't buy the most expensive bike they had they still treated me as if I was. I will be recommending them to anyone looking for a bike. It was refreshing to work with a dealership that actually listened to me and went above and beyond to work with my finances to put me on my dream bike. read more

I'm not the kind to post reviews but in this case I couldn't resist. I had the pleasure of talking with Nicole. She came HIGHLY RECOMMENDED from a ton of people I know. Let me tell you that this girl knows her stuff!! Come to find out, she has worked with Harley Davidson for 30 yrs., and it shows. Very impressed by her. She made me feel so comfortable and at ease. She kindly answered every question I had. We all know how some sales people can be and that's NOT the case with Nicole! Truly the BEST sales experience I've ever had. I can't wait to thank everyone that referred her to me. Do yourself a favor, go see her, ask her all the questions you may have, and get the BEST DEAL because NICOLE IS ROCK SOLID!!!! read more

Lots of bikes to choose from. Good service desk. Easy in/out for clothes and accessories.

I'd be here all day if I were to convey all of the positive aspects of doing business with Liberty H.D. Just know, from A.J. in sales, Mel in service, or Ed in administrative, you will be treated like family. (I know I was!) If you want a Harley at a good price, with EXCEPTIONAL customer service, go to Liberty. Trust me. read more

Hmmmm... I've been going here for service for 9 years. During COVID I went in and bought a tire and got it installed for a ridiculous amount of money. I figured it was what they needed to do to stay open. Now I called for new front tire, fork service, and brake pads, this time I bought my tire elsewhere. Service tells me "we don't install customer supplied parts". I guess business is so bad they still need to charge twice as much for parts? Anyway, I'm off to get my service elsewhere, good luck to you Liberty. read more

Liberty Harley-Davidson - Motorcycle Dealers Near Me - Rahway, New Jersey

Service department is terrible . Last year came in with a check engine light on .Service manager tells me just o2 sensor can clear it . I go ahead do a full service,pay for the deductible for engine light ,3 days later tells me yeah can't do nothing with engine light .I called today for a simple oil change person who answers phone says to come right in . I drive there to be told yeah not today come back during week. Service manager didn't even come out to speak to me, completely blew me off. read more

Very knowledgeable, make you feel welcome take their time with you one of my better experiences with dealerships read more

Liberty Harley-Davidson - Knowledgeable, friendly staff. - Motorcycle Dealers Near Me - Rahway, New Jersey

My first time going there I felt the Love it's a warm and cozy place the staff are very friendly. I can't wait to get my license and buy a bike from them. Hurry up Spring!!! read more

All great staff, Anthony, AJ.. My salesman Keith all looked out for me when I wrecked my Vrod.. They hooked me up...!! Friendly, comforting...!! Awesome bunch..!! read more

I was bike shopping for a while and went here to check out a bike on my very short list. They showed me the bike but it was sold. They had more coming soon. Very helpful and knew the bikes well. I did not buy a Harley but the visit and their attitude was top notch. read more

When I bought my first HD, I bought it from Harley Davidson Sales Co (aka Williams HD) in Bound Brook. The service and personal attention I received from Joe and the late Otto Williams was something I'll never forget. They, along with their tech staff, set a high bar and when they retired in 1999, the NJ HD scene suffered. I stopped riding shortly after that but started again a few years ago. My local HD dealership was a sh*t show that never bothered to learn much about my Pan America they had it for a week but were incapable of doing a recall fix in that time. I had to remove my bike from there, unfinished, because I lost confidence in their service staff. I tried Liberty's Saturday morning Fast Lane and they did the recall fix in about 15 minutes. Plus, the service manager, Anthony, took the time to explain a few things about this new platform. All I needed was a HD service location that I could have confidence in. They went a long way in restoring that. read more

the sales team is wonderful. But I had a terrible experience with the parts and service team. I bought a part for my Sportster S, after 2 months of waiting, the part arrived wrong. When I had time to go to the store to exchange it, they said that without the original box, they couldn't do anything. Now I have this loss because they order it the wrong part. They didn't make any effort to try to solve the problem. read more

I just purchased my second Harley from this dealership, the first one was a 2013 Road King Classic when it was Liberty Harley-Davidson and now a 2017 FLHTK Ultra Limited, with Hannum's Harley-Davidson of Rahway, both experiences were excellent! On this recent purchase, I want to extend a huge THANK YOU to Ryan, Nicole, and Eddie! They truly lived up to the slogan of "Hannum's makes it happen!" They truly made the entire experience effortless and enjoyable! Ryan and Nicole went out of their way to get the bike I wanted in the color I asked for from another dealer since none of the Hannum's dealers had it in stock. Eddie took the time to go over all of the necessary paperwork making it easy to understand, he also was able to get me a great insurance quote with Rider Insurance as well! Ryan, Nicole, and Eddie were professional and provided excellent customer service! I highly recommend doing business with Hannum's Harley-Davidson of Rahway where you are treated with respect and are truly accepted like family! read more

Liberty Harley-Davidson - Motorcycle Dealers Near Me - Rahway, New Jersey

Stopped into the parts department this past Friday . Talk about fast friendly service. I was in and out with my parts in a flash. CDS checked my part number and went to the back and was literally out again in less than a minute. Of course I forgot the Harley shirt I needed so I went back in to the merchandise department. I couldn't see the one I needed and DEW asked if she could help me find something. I told her what I was looking for and she came around the counter and went directly to the item. Again They all seem to know exactly where the items are located. No searching, it very impressive. And DEW was super friendly. AJ rang me up and gave me some free advice. Every time I've been here they treat you like family. I'll be back for sure and I highly recommend this dealership, read more

Liberty Harley-Davidson - Motorcycle Dealers Near Me - Rahway, New Jersey

All around excellent, sets the standard for Harley dealerships. The place is clean, it has everything, is well stocked with bikes, parts and gear. Anthony, the service manager understood that my bike is my main transportation, he got me in, fixed what needed fixing and got me back on the road, on a washed bike in no time. What was expect ally great was that he looked for ways to save me expense by making the most of parts I already had, rather than trying to up-sell me into new parts I didn't really need. Then they washed my bike before returning it to me. The price was reasonable. I always worry I'm going to get raked over the coals in ANY dealership with OEM parts and high hourly rates but I was really pleased at how smooth, quick, courteous, accurate and willing the manager and his crew were. Thank you, you have won my business and my endorsement! read more

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Great staff in sales. Not to mention great staff in the service and parts department. All around a great class of people. I travel from Lodi Nj to avoid my local Harley dealer. read more

Just purchased a preowned 2016 Flhxs Drove in all the way From Buffalo, Ny. The entire team @ Hannum's is Excellent! Especially Eddie/finance and Keith/salesman they Had all my paperwork in order and the bike was ready to go, got me in/out and back on the road home in no time at all. Couldn't have asked for a better buying experience! Very Happy that I chose Hannum's ! It was a pleasure read more

Nice place but definitely a couple punks working there. One punk from parts saw me approaching the counter and actually went to the back to pretend he was doing something and after waiting for ever at the counter I went and took a peek back there he's sitting down on a chair on his phone relaxing. He's lucky I'm a nice guy or I'd love to stomp this pathetic weasel. All the other parts departments at other Harley stores I been too are much helpful and polite. There's a lot of cool employees and the place is awesome but definitely a few bad apples. read more

I only have anything good to say about Anthony and his team in the service Dept. They treat you with respect and really care about your bike and YOU. recently had service and everything is as it should! Left the place feeling confident my bike was in tip top shape. I personally recommend this dealership. read more

I heard good things about this place. Unfortunately you can't always believe what you hear. I think Harley forgets that it was your blue collar working guy who made them what they are. Very disappointed with this place and Harley Davidson in general read more

I've been bringing my 2010 Ultra Classic Triglide to Liberty, now Hannums Harley Davidson since I purchased it. This bike is my first Harley, in a long line of bikes I've owned since 1971. Anthony, the Service Manager, took the time to explain to me various extended service plans available and taking his advice I purchased one. Since then, I have needed covered service on a few occasions and cannot be more pleased with the service, communication, and care with which both I and my Trike received. There is no doubt in my mind that Anthony and his team truly love motorcycles and understand the needs and expectations of a rider. Since I live in Brooklyn, NY and Hannum's is in NJ, Anthony has done everything possible to ensure that when I need work done, I can ride it in and wait for the repairs to be completed. THIS IS AMAZING SERVICE. And as if that wasn't enough, my trike is returned to me freshly washed. WOW!! I used to dread going to dealerships for service. Not anymore. In fact everyone at Hannum's is friendly and knowledgeable. They're always willing to offer advice and information. It's nice to walk into Hannum's and be greeted by your first name Best of all, there's always a pot of coffee brewing. Thanks Anthony and the Hannum's team. read more

Really nice & helpful people. Not pushy at all on the sales side. These people are passionate about their business!

The staff at Hannum's HD are outstanding, from the Head Manager Ryan to his top sales personnel Nicole. I purchased both my first HD 2013 Fat Boy Low "Black Denim" and my second HD from this location. Both Ryan and Nicole went out of their way in answering every question and concern I had being a first time buyer of a motorcycle. When the time came for me to trade in and purchase my second bile, I spoke with Ryan and Nicole again, and also spoke with Eddie when I went over my paperwork. Always friendly, polite, and professional. I went with a 2017 Street Glide Special "Black Denim" As far as the rest of the staff, everyone is polite, and always act professional. I don't feel like a customer when ever I go there to ask questions, or purchase something, they make you feel like family !!! If you are looking for an honest answer to your questions, and do not wish to feel simply like just another sale number then come to this HD dealership. I recommend all of my family, and close friends, if your interested in purchasing a HD motorcycle or even just have questions in general about Harley Davidson come here and talk to the staff. Peter Sarni III read more

Great Service Department!! Anthony Always on point and always willing to assist and give great advise. Parts department have a great bunch of guys and always willing to look up and order parts ASAP. Whats even better is the parts are always correct... read more

Jimmy & Eddie are THE BEST! :) great people here .... will not go anywhere else!

Pricey and not able to do service outside harleys. I say look for help in other places. But they were super polite

Customer service has improved over the years. There is still much more needed. I speak from experience in shopping and having my bike serviced there. Because they are close by my resident I choose to do business with them. The best thing I enjoy when I do business is their fresh popcorn. Otherwise, I would take my business elsewhere! read more

Parts department always helpful and friendly , clothing department is huge. Now since they did the revamp and renovations ... friendly staff and always has an event going on. read more

Dave was the absolute best!! He was patient and made himself available to answer my thousands of questions lol absolutely the best dealership around read more

I'll never use their service department again. The techs are either too lazy or too arrogant to read installation instructions, and to check an installation after it's completed. The ultimate responsibility for this incompetence falls on management for not having appropriate standards for training and expectations for performance. I grew up in PA where the first "Hannum's Harley" has been a local landmark for as long as I can remember, so the name has always meant something to me. Now it means something different - "stay away." I took my bike to them for a relatively simple electronic accessory installation. I spoke with the Service Manager, Anthony, and he personally spoke with the engineer who developed the accessory. So far, so good. Unfortunately, the tech who did the installation obviously didn't even bother to read the instructions because he mis-wired it so badly it wasn't even functional. He also clearly didn't check the installation afterwards or he would have realized his mistakes. They also failed to return additional parts that were in the packaging that they didn't use, but that I needed. They claimed to have mailed them to me, but I never got them. At my insistence, Anthony did refund the charge for the "installation," but I had to re-purchase the parts they lost or discarded, and am now finding it difficult to find another repair shop willing to undertake the responsibility of correcting their mistake. There is nothing more basic than reading installation instructions and checking your work after it is completed, but that's too much to expect here... read more

I went to Hannums and ordered a clutch pack for my SE Road glide.with the intention of doing the work myself. A week later got a call that it was in but I decided to let them do the work. Dropped off the bike and a few days later got a call and spoke with the mechanic working on my bike and asked why I ordered the entire clutch pack, that I only needed the plates and clutches and I can save some money by just doing that. I agreed, but when the bike was done turns out that the parts cost a hundred dollars more, not less. Saving money like that I'll be broke in a week. They also replaced the tires and I was really annoyed that the rear wheel was filthy. Yeah, I brought it in that way but they had the wheel off and they could easily have wiped it down before putting it back together. It's a pain in the neck to get to it on the bike with the bags on. The $1800 bill reminded me why I stopped going to dealers years ago. The work performed was more than adequate but the lack of attention to detail Is disappointing. On a bright note, Liberty was a tshirt shop that sold motorcycles. This place is a motorcycle shop that sells t shirts. Great selection and good prices. I would buy a bike here, but service I think not. I need to update my review. Apologies to Hannums if I sounded like a pissy little bitch. I just took this bike on a long hard run and it performed like never before. I'm really pleased with the transformation, as many wrenches have been in this bike and they really dialed it in. I like to ride hard and hot and this thing performs flawlessly. I'll take the dirt and enjoy the performance. Hats off to true professionals. read more

They do have a large selection of bikes however the staff are not very friendly. I went in there and browsed around on a slow Saturday morning (not a lot of customers) and not once was I approached by sales nor did staff look like they wanted to be bothered. I saw a customers lounge and took a peek inside, saw a coffee stand and decided to get myself a cup of coffee while I was there. It turned out the only other 3 people in the customers lounge were staff members! The regular coffee was out and only decaff was remaining. Two staff members didn't even acknowledge me as a customer behind one of them waiting for coffee as they were hovering around the coffee pots. I was put off and decided to leave thereafter. read more

Where to begin.. My 2016 softail was hit in parking lot. Minor damage but enough to make it inoperable. I called Hannums and they said yes we can fix it and as long as no paint work needed it would be a week or two. They picked up bike third week of July. Insurance company goes there same week and gives a check for over $3000.00. I priced parts it was approx 1200.00 and there was no paint needed. After several calls and visits wondering what's happening also noticing my bike out in the rain which it never was in at my house. The last 3 weeks it was there the excuse was we are waiting on mirrors.. Really!! The mirrors that I paid 60$ for and you charge 300$. I told service guy I would take it the way it without mirrors and install myself. He said no problem well another 2 weeks no calls from them and no returned calls. I went there again 9/10/18 bike not touched because no mirrors and now no taillight lense. Wth. They did however get the bike done on 9/13.. after complaining to service manager about bike outside in rain he denied but agreed to detail. Big deal he would have detailed anyway. I went and pickup up bike 9/15/18. No apology no paperwork they pushed it out to front lot and walked away. In between 9/10 and 9/13 parts depart called me and said your lense and mirrors are in u can pu anytime. I said put them on bike it's there in your shop. The phone was silent and he hung up. They lost mine and my families business I will go to Williams from now on. I but a bike every 5 yrs and bought this one there. No more bye bye. I'd like to give 0 stars. Whole summer gone. read more

Truth be told, this is my first HD Soft-Tail Slim S, which was sold to me by Dawn. She was absolutely awesome! In fact all of my encounters with the staff have always been extremely pleasant. Thank you guys! read more

Great dealership just switched ownership. Expanded selection of new and used bikes and the service is great. Worked around my schedule and had my 10000 mile, new tires and exhaust ready when promised. Great place for express service too. Worth a trip. read more

Avoid this place. Bike runs worse after I had them do a an upgrade to bike. New total exhaust from the Motor to the Exhaust. Plus Ignition Module. Plus dyno testing. Told Me bike is running Ok when it is not after I brought it back. Will not fix it. read more