It's the most reliable and professional cleaning company I've ever used and will continue using! They are always on time, attentive to details, respectful to your home like it's their own and easy to schedule, even with a short notice. 10/10 definitely recommend! read more

Genesi and Rosxana did a great job! They were extremely efficient and thorough. I have an Australian shepherd and have never seen my apartment without a fluff ball somewhere- highly recommend!! read more

I've never had a bad clean with them. The ladies do a fantastic job every time. I love that they listen to what my concerns were in the beginning and still follow through with what I asked. I also love the little personal touches they do, such as the way the leave my hand towels all nicely laid out. If you're looking for quality and good pricing then look no farther. They've got it all! read more

Really impressed with the quality and professionalism. From the ease of booking to the timely arrival, my cleaning went smoothly. I especially appreciated the staff member wearing a mask and respecting my socially distancing boundaries. Highly recommend Supermaids. read more

Jesica and Angi came to clean my 3bd 2bath apartment that was in a really chaotic state, and they did an incredible job! They helped me organize all my junk, cleaned EVERYTHING super thoroughly, and were very efficient and friendly. I booked a "super clean" package instead of the standard clean because my house needed a big reset, but am planning on booking standard cleans now to maintain it. The price was also very transparent and a great deal for our apartment. I definitely recommend Jesica and Angi to clean your house. read more

A team of three came to clean an apartment before I moved in. They did a beautiful job in the kitchen. especially inside appliances like the oven and refrigerator. I'm a little disappointed in the quality of the floor cleaning, which is the biggest reason for the missing star in my rating. Walking around barefoot, my feet are turning black. They also forgot to bring trash bags to take away (I grabbed some for them as I was already running an errand). Overall a good experience, but wish I'd asked for another go-over of the floor. read more

Cleaning is great. And the overall service makes it even better. I scheduled a cleaning service for 2b/2b starting from 1pm-3pm (start time window). To my pleasant surprise, three cleaning professionals came with all the equipment and masks of course. I was, on the other hand, late for about 10 minutes. And they were patiently waiting for me to at the door and greeted me kindly. After entering the apartment, everyone knew what to do and started working immediately. The cleaning process was quick and efficient. I am very impressed that they can clean the whole apartment in less than three hours with great quality, including the inside of fridge and all the cabinets. They worked very hard, not just dusting the surface dirt but really taking effort to have everywhere cleaned spotlessly. After cleaning, I found a problem with my fridge as the temperature went back to room temperature. I was worried that it got broken because the stuff really cleaned it with strength. I called the 800 number and an agent picked up immediately without going through all the tedious options like the regular 800 calls. The whole process was smooth and I was able to describe the problem and share pictures through a designated email address. The response was quick and professional. They send a handy man to have the fridge checked soon after the call and it turned out it is just my fridge was opened for a while during cleaning and needed time to go back to the original temperature. Overall, I am very pleased with the cleaning and more impressed by the whole service. They are considerate and were able to address all my concerns in a professional manner. I highly recommend to use this company for your next cleaning. read more

The quality of this service has deteriorated as we became regular customers. After the first time we had them come in, we began having regular problems. They consistently do not perform the things they advertise -- they don't clean the floors well, they don't dust, they halfass the counters leaving textured debris behind, etc. They do TIDY, and the place "looks" clean, but when you rub a wet paper towel over things you find that it's still grimy. I'm attaching photos of the shoddy work. Today's issues, which are the point where we will no longer use this service... 1. The kitchen floor is still dirty, including random objects on the floor. 2. The counters are dirty. 3. The tiled portion of the bathroom walls and floors are still dirty. 4. The front door of the house, which has a small tiled portion, was left totally untouched. 5. They took a bunch of our recycling and threw it in the trash cans, which are full of rain from last night and was really awful when I got home from work and had to RE-SORT our recyclables. 6. The way they cleaned the stainless steel fridge door, it's all streaky now. In addition to the shoddy work, half the time they cancel on us the day of because they are running 1+ hr late. The company is unapologetic. read more

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I wish that you could give a zero or a negative to a business, because I would to Liberty Housekeeping. I called and asked if I could have someone clean the hallway stairs and my one bedroom apartment. I was quoted one price on the phone, and then was emailed by the manager and quoted a different price. The worst part of the experience was the cleaning. It was a couple, and the woman did not look happy to be at my place, and she spoke harshly in Spanish on the phone in multiple phone conversations. After the cleaning, there were pieces of dirt, debris and wet dust that they failed to pick up. They didn't touch the window ledges. The TV wasn't wiped clean to the edge, so there was tons of dust from all of the other places they had wiped on it. As you can see, it wasn't a very great experience. So the manager decided to bring another couple in to clean my apartment again. They did a better job (I still wouldn't give it a 5). But afterwards, the manager misquoted the price *again*. And he originally said he would give a discount as a result of the poor housekeeping, but that wasn't reflected in either of the prices he quoted me. Best of all folks, is that he searched my LinkedIn.com profile (wow, snooping on your customers?). Liberty Housekeeping is highly unprofessional, and I will not be recommending them to anyone in the future. read more

Good job and highly appreciated the quick turn around time from booking to confirmation. Michael is well spoken and was able to go over several details and answer various questions. The whole team seemed very in sync with each other, I got a call once they arrived and my questions posted to the site were answered astonishingly fast. A+ customer service. The only complaint is that we did order a new toilet brush which was forgotten but overall we are happy with the results and would recommend this service to others. read more

Summary: We are very disappointed with this company and it's service. We do not recommend. I ordered and paid for a 41/2 hour deep clean for a 2 bed apartment. I paid extra for 2 bathrooms and each bedroom... 2 people arrived and they left within 3 hours. They did not do a deep clean. They 'clean around and wipe over' and do not clean skirting or tiles. If you are generally a clean person but need assistance to deep clean- this is NOT the company or service for you. They do a very light clean and nothing you can't do yourself in an hour on your own! Details: I spent a few hours putting all counter-top and surface items away, the floors were cleared so they could clean up to the skirting and skirting board as their description for a deep clean promises. And I bought boxes and stored my items away for their arrival. The cleaners thanked me for this and said they could now do a 'better job'. They called me 2 1/2 hours later to tell me they'd be done in about 10 minutes. When I arrived home and asked to go through a check list, they said there was no checklist. But they went on to claim that they'd done a great job. The lady in charge said she'd even cleaned the filters on my air conditioner. When I checked the filter it was full of dust. The products used were not organic or green. I saw Swiffer, a scouring agent and bleach in the items they brought with them. Follow up: The company refused to answer my calls or call me back when I left a message. They failed to email me after I emailed with a complaint. They billed me for a second visit that I cancelled at least a week in advance- my credit card company took care of that matter. read more

Ah Super Bowl Sunday, one of the finer days to invite everyone you know to your apartment for standing room only viewing and beer spilling while aiming loaded nachos at their face (and actually eating some). And don't get me started on my buddies' lack of "aim." Anyway, this year I had the foresight to schedule a cleaning before hand to coincide with Hangover Monday Hookie Day. I had heard good things about Liberty from friends who live in Hoboken (and Yelp), and the automated booking system worked great because, let's be serious...who wants to talk on the phone? Plus it was easy to select exactly the services I needed. A guy and 2 women showed up just after 11 as scheduled. There was no BS on what cleaning / price was agreed upon and what was done, and I was very happy with the work that was done. By 2pm I had my house back and by 3, I was back to making a mess and dropping leftover Seahawks-themed cookies on the floor. Thanks to Liberty and unlike the day before, the 5 second rule was back in effect! (Don't you freakin' judge me.) read more

They did a good job in general but over the following days I found spots they missed or ignored--places that still were a bit sticky or greasy. I was a bit disappointed after really reviewing my apartment. read more

HORRIBLE. DO NOT USE. I gave them multiple chances to clean our apt (which is all of maybe 600-650 sq ft) - each time they were terrible. I literally had to reclean my home every time they left. I'd be on my hands and knees scrubbing the floors and just even simply spraying windex on the countertops to get rid of dust they never cleaned. I have no idea what they even attempted to clean. They left my Tupperware full of water that I think they were using for cleaning buckets/bowls around the apartment in odd places filled with dirty water. When I sent an email requesting to cancel my account as I wasn't happy with their service they just ignored me twice because I also asked to confirm that my account was closed and never heard back. THEN - they charged me $100 for a cleaning fee on the same scheduled monthly cleaning I had set up even though I asked for my account to be closed. I have yet to be refunded and it's been two months since the charge. They never answer emails and they take BS voicemails and no one ever gets back to you. They also are refusing to connect me with their finance department and the Stripe contact I'm order to fix this myself. I wasn't going to leave a review but then they just went overboard with the lack of response and then horrible not helpful responses in terms of customer Service. They're responsive until you have an issue and then their attitude is "F you". In addition to all this the owner creepily came into my apartment during one of the cleanings and just hung out in my kitchen which made me a little uncomfortable because I was in pajamas and clearly not in a hosting mood/appearance and he stayed until they were done. He was nice but it was still a weird situation that I just left go until I realized that he couldn't care less about customer satisfaction. Never using again or recommending - still don't have my money back and they're refusing to connect me to the contact they use for the company they charge people through (which is what my credit card company suggested I do). UPDATE: it's incredible that they are calling me a liar and even after I've posted countless unanswered emails with literal date stamps. But cool that they admitted that their actual service sucks. Standing by my statement of incompetence running that Office. read more

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They double charged me for a cleaning. They ruined my vacuum cleaner when they should have been using their own. Worst part about it is when I called to resolve the issue no one answered. I sent a couple emails and I have yet to get a reply. Owen one of their employees got in touch with me at one point to try to resolve the issue then told me he would look into it and would get back to me but never he did. If I could leave no stars I would. Who in the world runs this sidewalk operation? In my 36 years on Earth I have never had such a terrible experience with any business. It is safe to say that I'll be getting in touch with the Better Business Bureau. Unless you're interested in losing your money and having your property damaged, and then have absolutely no one get in touch with you about it, then, choose Liberty Housekeeping. read more

If I could leave no stars, I would. We started using this cleaning service a little less than a year ago. The first time they came it was excellent. Then each time they would come late and rushed everything. Along with that, they stopped bringing their cleaning supplies and started using ours. The last time they came, they broke out vacuum cleaner. When we called to inform the supervisor, he did nothing. Don't use this company. Waste of time, and a waste of money. Oh and they charged us twice in one month... read more

My fiancé and I moved into our new condo this week, and the previous tenants left much to be desired...like the bathrooms, oven, fridge&freezer. The good folks at Liberty down 2.5 hours at my place and did a phenomenal job. The place looks brand new, and I couldn't be happier. For the price I paid, I think I received tremendous service. The staff was very polite, professional and timely. They didn't make any assumptions (like throwing out my compost) and were very careful around fragile things. As a bonus, they were very quiet and calm, important because my cat was hiding under the bed and I was working in the other room. a+ would recommend. read more

Their cleaning teams (and i've had 2 diff. ones) are very good, the house is always spotless after they come through. They have on occasion mixed up times and arrived late, but they are usually responsive when you call. All in all i'm happy with their service read more

I scheduled an appointment for August 29th, but unfortunately, they were unable to come to my house that day as it was super busy, which was fine with me as I was willing to wait. I re-scheduled for Liberty Housekeeping to clean today, Friday, September 5th, and let me be the first to excitingly admit: it was worth the wait! Brian, Owen and Keneita were the 3 team members of Liberty Housekeeping to provide cleaning services early this morning. They did a beyond excellent job! I never thought I would see my bathroom look clean and bright ever again! Let me provide a little background as to what I requested to be cleaned before I get too excited: 1 Bedroom, 2 Bathrooms, Kitchen, Refrigerator, Dining and Living Room - extra work for the 2 bathrooms, Kitchen and fridge. As soon as the team arrived, they assessed the cleaning situation and got right to work. It took them some time to complete, but I can understand why - they really provide the best quality of cleaning services! Keneita did an amazing job with the bathroom! I feel like I can eat off the bathroom floors - it's so spotless and I swear it was really bad beforehand. I wish I took before and after photos. Brian and Owen did an exceptional job with the kitchen and the fridge! I feel like my fridge isn't a biohazard anymore and can actually put things inside of it. All team members were extremely friendly and in my opinion, provided the best, top notch cleaning services I have seen. I will definitely be calling them again for any future services. The communication with their main offices may need improvement (when I called, the number kept ringing as if no one was there to pick up and one of their call back numbers is from a Skype line). Nonetheless, the team members themselves and the services they provided (who are the main recipients of my review) were the best! Brian, Owen and Keneita - thank you! I appreciate the work you all have done! If you're looking for exceedingly great quality and exceptional cleaning services, I would call Liberty Housekeeping! read more

We recently had our apartment renovated (gut reno in the kitchen and bathroom) that left a layer of dust on literally every surface. I tried Swiffering and cleaning on my own, but it just wasn't enough so I called Liberty Housekeeping to come in. They did an AMAZING job and I would definitely use their services again and recommend them to others. Here are some of the things I liked: - arrived on time and were very friendly - came up with a plan to divide and conquer the entire apartment quickly - were extremely thorough - picking up carpets, vacuuming, dusting, washing windows, etc. - wiped down every surface (even legs of our dining chairs) to make sure there was no more dust - took out our trash and recycling - worked quickly and finished within 2 hours I also liked the booking experience with Liberty Housekeeping and their payment structure. The flat rate means you don't have to worry about how much time the cleaning will take and as soon as you book you get an email confirmation. You can also put the tip on your credit card which I found helpful. Definitely would recommend to others! read more

First time using this service. The 2 housekeepers were very nice and more importantly, worked really hard. My apartment is very clean. I will surely use this service again. read more

I have been looking for a good, affordable, and readily available house cleaning service in Jersey City for almost 2 years now. I recently discovered Liberty Housekeeping and have to say that I am very pleased. John and the customer service team were very friendly and easy to book with; the cleaners were punctual, professional, detail oriented. Overall the service provided was excellent at an affordable price. I will definitely keep using Liberty Housekeeping in the future. Keep up the good work! read more

They charge extra if they spend over 3 hours for a 2 bdrm duplex deep cleaning serive. They will only remove max 5 bags of garbage. They didn't show up for my appointment because the person running the Princeton serive felt it was too much work. The extra star is for their customer service finally convinced their Princeton team to come do the job after 4 hours past the appointment time. The cleaning job was average quality, and finished in 2.5 hours. There were spots left unclean, but I didn't felt confront them due to the earlier drama. read more

Did a fantastic job with a deep clean! Thorough, polite and excellent cleaners! I didn't find one thing that wasn't done just the way I like it! Great company and I have tried others in the areas and Liberty Housekeeping is by far superior! Thank you! read more

My mom recently passed away and my dad decided it was time to move in with my husband. I searched for days and called around because I knew the size of the job required a professional. I spoke with the manager Stefanie for about 45 minutes going over my needs and explaining the situation and how it would require great care because of my dad and his attachment to the house and my mothers belongings. Stefanie reassured me that she and her team could handle the job and we scheduled and appoinment for tuesday. Already impressed with her level of patience and care I was not surprised that on cleaning day she showed up and brought my dad and me coffee, chatted for a bit while we toured the house and then her and her team got right to work. These women spent 7...yes 7 hrs cleaning my parents house from top to bottom nad not once did they complain or show lack of consideration for the house and its belongings. Even after the 7 hours there was a ton of more work to do and Stefanie rescheduled other appointments so that Anai and Destiny could return. Admittedly I was a bit disappointed when Stefanie was unable to return on day two because my father and me had enjoyed her company. Fast forward to day two and the house is ready to be listed with not one thing out of place or dirty. Let me tell you this is a feat becuase my parents kept everything and were unable to maintain the home in their later years. To say I am happy or will recommend this cleaning service does not go far enough to express my gratitude. Thank you so very much for all of your hard work. You earned my forever gratitude and business. All the best in the new year to you nad your warm, caring team. read more

Had my second cleaning yesterday and very happy with the team. Our duplex comes out spotless. We have a pomsky that sheds a bit and the Supermaids team makes sure there is not any dog hair anywhere after their cleaning. Also love that they come with multiple people to tackle the cleaning process. Highly recommend! read more

I was referred to Liberty Housekeeping by a friend who used them to recently do a move-in cleaning. It was kind of hard to find these guys on Yelp for some reason, but the website made the booking easy. I even got a prompt follow-up call to go through the details and any problem areas I wanted to be addressed by the maids. Anyway, I was hesitant to let someone new in my condo unsupervised, so I scheduled the maids for Saturday am. They arrived a few minutes early (wow) and took a minute to walk through my apartment. The maids were super friendly and very very thorough. They stayed an extra thirty minutes (at no charge - double wow) to make my bathroom sparkle. I was really impressed and will be calling them again soon! Thanks guys! read more

I was looking for a reasonably priced cleaning service in the Jersey City area and stumbled upon Liberty Housekeeping on Yelp. Took a look at their website and it didn't look sketchy so I proceeded to the pricing. $119 for a 1 bed including bathroom and kitchen was pretty good in my book. What sold me, though, was the fact that if I wasn't 100% happy with the service, they would come back and do it again. I wanted to make sure they were serious about this so I gave them a call and the associate I spoke assured me that it was true. Lucky for me, it wasn't necessary to take advantage of the guarantee. The cleaning team arrived on time and started as soon as they got there. My apt is small (~700 sq ft) so it doesn't take too long to get it clean but the team was very efficient at getting my whole apt clean. They even cleaned that area behind the toilet bowl which has been neglected because it is such a hassle to reach for. I'm a pretty clean person (forget I mentioned the back of the toilet bowl) and probably won't need their services for another month or so but you can bet that I will be calling them again when the time comes. Grade: A read more

Friendly, professional, fast, and they get the job done. It's easy to schedule service on their websites and they have great customer service. read more

I scheduled Liberty Housekeeping to come out and clean my apartment. I paid the extra 25% for their "deep clean" service. The two gentlemen dusted, swept, mopped, scrubbed the kitchen and bathrooms. They moved things to dust / sweep underneath. They did a really good job. The only thing I wish they had done was wipe down the walls. read more

I used liberty for a move out cleaning, they did a great job! Professional, on time and cleaned every nook and cranny! Definitely would recommend. read more

I scheduled a moving out cleaning service with them. The appointment was scheduled without trouble. A team of three arrived on time and did a wonderful job of the apartment, which is spacious and quite dirty. All three of them were polite and worked really hard and professionally. There are some hidden places that they forgot to clean though. I'm happy with the service and will use it again later if needed. read more

To counter your "misleading" rebuttal. 1. You insisted that your crew left because they were unprepared for the task at hand and that they were "pushing back". 2. You were in touch with me twice on that Saturday because I called you. And I dare say you seemed unconcerned with my situation. 3 So you say. No one has yet to call me. And I find it odd I only received a call from you AFTER my negative review. 4. If they could speak english then why could they not tell me why they were leaving? He just pointed to the phone and said "Call man." Does that sound like concise communication to you? And why did you tell me that you released them from your services? If the woman was truly ill, you would release them over that? 5. I never accused you of charging me. Who's being misleading now? read more

I consider myself very hard to impress, but Liberty came through. Living a very busy style I never have time to really clean and always thought professional cleaning was outside my budget. I found Liberty to be very reasonable but high in quality......I definitely would recommend them to everyone. read more

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As someone who dislikes cleaning finding reliable help is really important to me. Working in the city on average of 60 hrs leaves little in the way of free time let alone cleaning time. These people are pro's! Called and ask them a ton of questions and they took the time to answer each one and reassure me. The first time they arrived In was hear to greet them and show them around. The ladies (I am bad with names) ask me a few questions on how I like things (brownie points) and got right to work. I left them in the apartment and went to my buildings work center to work. I'd say about 3 hrs later I received a text (very funny) that my apartment was finished. When I walked in not a single thing was amiss. Past services were OK but it always felt as if they rushed certain tasks put they definitely took care to do it right. Fast forward to three months and each week I am still satisfied as the first time. Pro's - One flat price so I don't have to pick and choose which rooms to clean each time - Good supplies that smell great and is not overwhelming - Text reminder the day before my service so I remember to leave my key with concierge - Quite flexible in terms of rescheduling if things come up - Two ladies so they are able to cover more real estate and finish faster. Con's - They are a bit higher than some other services I have tried but they also did not clean like these people. - Unless you are the first appointment of the day there is a two hour window of when they come. The first time I was unaware so it messed up my schedule Overall I have been happy. Waited a few weeks to see if the service quality diminished and it has not. read more

I was looking for a cleaning company online in Jersey, as I wanted to give the service as a gift to my Son and Daughter in Law. John at Liberty worked with me, note I am in California, to give me the best price possible and make it a good experience for my kids. Well, they were extremely pleased and told me the house looked fantastic and the staff were very friendly, professional and fast. They are thinking about subscribing to Liberty now. Great company! read more

One thing I like is the convenience of their service. They stay in touch, let me know when they are coming and show up! I have had cleaning teams from them that range from 3 to 5 stars, the last one being 5 stars, but they all work hard, fast and know what hey are doing. I can customize what hey do and pay accordingly. I have a very large, very old dusty house and they clean it top to bottom, including the basement. read more

It was my first time using home cleaning service and I have to say simply awesome. Liberty Housekeeping is very flexible and try to match your schedule so you feel more valuable. They get their job done quickly and very neatly as well. Very friendly service and very professional. My home feels so much better! I highly recommend to anyone! read more

If I could give them zero stars, I would. I made an appointment on line, giving my credit card (stupid me) and then waited to hear from them. When I didn't, I emailed them and got back a rote letter saying they would be in touch (NOT). At 8 pm last night, I received a text message saying they would be at my house at 12:30. So, me and the old hubby scurried around trying to get ready. Ready for nothing...they never showed, never called. So I called them. Yes, I was in the system as was my CC, but no appointment was scheduled!!! So why the text? Well, it seems it's automatic. Really?? I'm amazed at the good reviews on Yelp, and will be adding my review there too. No way to run a business. read more

I had never hired a cleaner before, but I called Liberty Housekeeping to come and do a move-in clean for me. I have a small studio apartment that looked like past tenants had never cleaned at all. The kitchen was caked in grease and the windowsills were filthy. My partner stayed at the apartment while the cleaners came and said they were all very professional and kind. There were three people and they stayed for three hours and I only paid $160 (that was including an extra fee for scrubbing the stove). My apartment was wonderful after they left. They truly know what they're doing and make sure not a speck of dirt or grime is left behind. I easily booked my appointment online and confirmed via phone and they showed up exactly on time. I would use Liberty again in a heartbeat and would recommend them to anyone! read more