If I could give this company negative stars. I was completely robbed by this company of my…read morefinancial investment and my time. I went into this experience communicative. Willing to be patience and reasonable in my selection based on my credit and income. I was transparent about my income and requested approval be verified first before I even began looking for a vehicle. I was told I was approved after filling out the application and that included the verification of income, I was provided a 2022 ford escape and put a down payment down when I was asked to by Scott. Drove off into the sunset. Never once was told there could be issues with the lender nearly a month after I purchased the vehicle. I was told abruptly with no warning my income wasn't completely verifiable? I sent atleast 15 different documents of financial statements and a detailed employment summary from my boss and suddenly, now I'm not allowed to keep my vehicle unless I give them an additional $3,000. I opted to get into a cheaper vehicle and was told I still needed $3,000 more? Seems like a complete scam. I LOST $1,500 in insurance costs because I had the vehicle insured beyond the refund policy. Galaxyauto took no responsibility for that. I am the provider in my household and now I am likely out of both of my jobs due to galaxyautos inability to be transparent and communicate effectively about the buying process and what the risks were or that my income may not have been acceptable for whatever scammy reason. This company is taking advantage of every person that walks through those doors unless they have half the total cost of the vehicle down as payment or an 839 credit score, so their job is easier. Do not waste your time being played by this shady company.

Awesome customer service and super easy to work with . Absolutely no hassles and no dickeringread more

We have purchased our last 3 cars from here, they have been amazing. Low mileage, great price, VERY…read morereliable cars. I just recently purchased a Jeep from them, amazing features and a seedless process! Highly recommend!

Great car so far no complaints not pushy and has a nice…read moreselection of cherry cars to pick from at better prices than the big box places. There is a reason this guy's been in business for like 30 years ! i will be back thats for sure ....

I took my car in for the scheduled maintenance and started talking to my salesman I worked with…read morebefore on options for when my lease was coming up. I had no intention of getting into something new now but after test driving and making sure it worked within my budget, that's what happened. I ended up in a new lease for only a couple dollars more a month in something that was a little bit bigger for the family but also more efficient. I am looking at my past review from here and I am writing this one week short of two years since my last review, which makes sense! After excellent service here for my last two cars, I will be going back to the same salesman at Joe Basil for my next car too.

My daughter was looking to buy a new vehicle and went shopping around on a Sunday so she can view…read morethem in private 1st then checked online a little further before I went with her to test drive a couple Chevy Trax's we had a nice person named Tyler help us since my daughter came prepared with questions Tyler gave her good answers and if he didn't know he looked it up for her. She came back with her father to help her make the deal on the one she wanted and I was with her while they helped her get the the plates do an oil change all the details it takes to purchase a new vehicle. She was being helped by Tyler all day and finally at 6 o clock she drove away with her 2024 Trax had great service and a great salesman thank you Tyler for all the help and spending the whole day helping my daughter get on the way with a new vehicle! Everyone at Basil are friendly helpful and are there to see you have a great experience!

Got my first car here, and got it for a reasonable price, and the cars are from southern areas so…read morerust is non existent unlike cars that sit on the lots at dealers in Buffalo. My 04 impala ss runs superb I actually test drove it on the long street nearby, and knew instantly the car was in great shape. I highly recommend!

We bought a 2004 Chevy Suburban from this dealer and we picked it up on a Tuesday night at 8pm…read moredidn't have time to drive it around before we had to pack it up and take a trip to Kentucky to see our son graduate from Military Boot Camp. We left at 3am on Wednesday morning and the only problem we had was that the passenger window didn't work but as soon as we got home he fixed it right away. We still have the SUV (3 years) and still love it. I am in the market for another vehicle and will only buy from this honest company. Thank You Liberty Motors

Buyer Beware - My Sister's Experience at Transit Town (Elma)…read more Sharing this so others don't go through the same thing. My 21-year-old sister had her car towed there because it wouldn't shut off and was stuck in park. After sitting there for a WEEK, they told her it needed a battery... and charged her $550. Problem is--that wasn't the issue. When they were questioned about it, the dealer hung up on my dad twice. They then said it needed more diagnostics (more $$$) and wouldn't release the car unless she paid. No return call from management either. We had it towed to another mechanic... and within ONE MINUTE they found the real problem: A bottle cap stuck in the transmission. Fixed immediately. No charge. There are honest mechanics out there--but this was not one of them. Just a heads up so no one else gets burned.

Dealership is so outgoing and friendly when you are purchasing, but wait till you need service…read moreperformed on your brand new vehicle. Absolutely terrible customer service after the purchase. They do what they can to earn the sale but hope you never never have to bring vehicle in for service. I have purchased three vehicles from them in the last 3 years, never will purchase again. i had to start my own claim with jeep why should the consumer have to do that. That is the duties of a dealership.

Been going to galaxy for my service for quite a while. I wouldn't go anywhere else. I've…read morerecommended them to my whole family

I brought my car in at 815 AM at 9AM it was already fixed excellent service…read more Thank You Joanne Intorre

Before reading this review, please realize that I am an Elite Yelper with over 600 reviews…read more Please believe what I say. Now, onto Delacy Ford. I've had a myriad of problems with my vehicle -all of which were not correctly rectified by the service department. From Control arms to sensors they never knew what they were doing. They ordered things incorrectly, parts got lost, incorrect parts ordered, delay, delay, delay, after delay. Glenroy in the service department really doesn't understand what's going on. I spoke with the owner Peter Delacy many times and though he tried his best -his dealership is run by incompetence. When I finally got my car back, they did not charge me, which was wonderful. However, not three hours after I drove off the lot, my AC condenser broke. Coincidence - I think not. The AC condenser was not the problem. I brought the car in for. I took it to my AC guy- he said that it looked like my AC condenser was tampered with. Now I don't know whether the service department here at this dealership did that- because they ate so much money fixing my vehicle?? You know I can't tell. But I will never set foot in that dealership again and I don't think you should either. Be aware, and BEWARE.

Let me start by saying, for the better part of 10 years, I was DeLacy's biggest cheerleader…read more Sadly, no more. My car died on the road and I had it towed to DeLacy Ford Elma. I didn't hear anything - or receive a return call for three days. After having my partner stop in and ask what was going on, we were told they had found that they needed my second key fob to "finish their diagnostics". They apparently knew this for 2 or 3 days, but no one ever called to tell me. This was on a Saturday. So, if we hadn't stopped in it would have been Monday until we heard anything - if then. When we arrived there, the gate was open and my car was sitting unlocked. Anyone could have gone in and taken or destroyed anything they wanted - seeing as no one questioned us when we drove right into the gate and up to the car. Upon entering the dealership, the first thing I was told was that no one knew what was going on. They called someone and I was told I needed a new key fob. (almost $400) Then they said I needed to replace the relay (for the antitheft system) They said that's why I needed a new key. Not true. They Could have replaced the relay ($119) and reprogramed the current keys to communicate with it. I was told this (after the fact) by 3 other mechanics and looked it up online as well. I called every single day from the second day the car was there, but no one ever returned any calls. So, what could I do? They had my car and, so far, a bill for $200 so - Once I gave the ok to order the (unnecessary) key and install the relay, I didn't hear anything for 2 more days. Even though I was told I'd get a call "later that day". When I Did finally get hold of someone, 2 days later, she told me the car had been done the day I was waiting for the return call. By now it was later on a Saturday, So I had to wait until Monday to get my car. It's not running as smoothly as it used to (seems to want to die every time I slow down) But I no longer trust DeLacy Ford. I feel they charged me for a key I didn't need. I also feel their lack of communication, poor service and (to put it kindly) less than completely truthful behavior calls the trustworthiness of this dealership in serious doubt. Quite a turn-around from their previous service.

So far I am extremely happy with my experience at Dave Smith Ford. I wandered into the first dealer…read moreI saw pretty much on a whim. I have been avoiding getting a new car for months now because, to be frank, I didn't want to deal with car sales people. But Nick was SUPER helpful, honest, knowledgeable and quick to respond. Kyle did the financing end of things and was very patient with me. He got me an amazing deal. Overall, the staff wasn't judgemental, gimmicky or pushy. I felt listened to and respected, which is huge for me. Plus, I ended up walking away with my dream car AND it was in my budget! Couldn't believe I was able to make that work as I was expecting just to get a cheap daily rider that would tie me over until I could afford something nicer. Go see Nick & Kyle now!

I looked at a Ford F250 truck on Tuesday 8/18 and then drove that same truck on Wednesday 8/19. I…read moreworked out the following with the salesperson. I told the salesperson that I would be back Saturday morning with my trade in. He said he needed a deposit. I asked how much. He said $100.00. I gave him cash. He said he would put a sold sign on it. His boss called me Thursday and said they needed $100 for every 24 hours. As my deposit refundable I had intended to get my deposit back and give it right back to him for another 24hrs. In the meantime, I spoke with "DAVE SMITH" who told me to my face "we would never hold a truck for $100.00." While I was waiting for my $100.00 some over the hill muscle head employee decided to get in my face to try and intimidate me. Nice try. Not only does their word and handshake carry no weight they insinuated that I was the dishonest one and wouldn't keep my word to buy the truck on Saturday. Project much.

One week ago, there was a reduced engine power message and device engine light on my 2020 Encore GX…read morewith 23,061 mi. I called Buick, had it towed to Jim Murphy. They said it needed a battery and did not do the diagnostic testing. We picked up the car, took it to our mechanic who replaced the battery. Today, I get in my car, reduced power message and service engine light again. Battery replacement over $300. Probably didn't need it. Having it towed again to another Buick dealer. Not happy

We couldn't be happier with our experience working with Kevin Newkirk at Jim Murphy Buick & GMC!…read moreFrom the very first interaction, he went above and beyond. We sent an inquiry about a truck late at night--10pm on a weekend--and Kevin didn't just respond, he answered promptly and kindly. What stood out most was how refreshingly different Kevin is from the stereotypical car salesperson experience. We typically dread the process, but Kevin made it fair, transparent, and stress-free. He never played the hardball pricing game--instead, he worked with us to reach a deal that felt good for everyone. We had a lot of requests for detailed photos, videos, and vehicle history, and Kevin delivered every single time--always promptly, always with a great attitude. Communication was constant and easy, and he kept the process moving without a single hitch. Even though this was a long-distance purchase, it felt effortless. Kevin made sure the truck was spotless and fully detailed before we picked it up. His professionalism, responsiveness, and genuine kindness turned what is usually a chore into a truly enjoyable buying experience. We are so, so happy with our new truck and can't recommend Kevin and the entire team at Jim Murphy Buick & GMC enough. If you want a seamless, honest, and pleasant car-buying experience, ask for Kevin--you won't be disappointed!

It's time for me to step up to Batt. I'm a Pauled that this place hasn't been reviewed before…read more These are the guys that sold my Buick a long time ago. Pretty cool and it has lasted all this time. I'm just about to turn it over to 100,000 miles and it needs some serious work LOL. But hey, I'm glad they exist. Edit, I just turned it over to 100k. Thx. Yw.