The Liberty Subaru team is really awesome. They are super nice, not pushy/salesy, and really try their best to find a good fit for you. We bought a car there eight years ago, moved from New Jersey to New York, and still go to Liberty to service our first car (and now got our second car there last weekend). It was very enjoyable working with John Clarke. He is really nice and funny - and he engaged very well with our eight-year-old daughter (who said she will be back to buy her first car from him). He was very thorough in explaining the cars' features, benefits, and possible downsides for us. My husband and I also feel like when we are dealing with the team at Liberty (Rick, John, etc.), we are being treated with honesty and fairness. That goes a long way with us! You can't go wrong with Liberty or with Subarus in general - great cars, great dealership, great people. read more

I had a great experience at Liberty Subaru this summer, and found myself with a wonderful used 2013 Forester that I LOVE! I drove far out of my way to go to Liberty because of good reviews I read online, so I feel it's only right for me to chime in as well. My salesperson was John; he was genuine, patient, and professional. He took my questions seriously, took his time with me, and was generally a very nice person. Dan, sales manager, continued the great service as we proceeded toward the purchase. I had many questions and some challenges being decisive about the car (that's an understatement), and some requests once I did decide, but Dan remained supportive, professional, and helpful. I interacted with several others (my apologies for not remembering names) and everyone was very polite. The place, overall, has a calm vibe-- not the frenetic sales environment that one often finds in a car dealership. I felt comfortable, even returning to have the service department check out something on the car a week after purchasing...Dan was accommodating and encouraged me to come in (car was fine!). I really trust them at Liberty, appreciate their service, and feel that they truly stand by their cars. I would say "I'll be back", but I had my last Subaru for ten years, so... :) But I will definitely visit Liberty in the future for service/maintenance! Thank you so much for all the help! read more

Took new car in to have a few items addressed under warranty. The one item that was of most concern was an intermittent pinging of the engine. Now, I knew right off the bat that the mechanic might not be able to find this problem because it happens at strange times. As expected pinging was not detected. OK, this kind of thing happens, I can live with that if the dealer was willing to work with me further. However, the service manager Bob told me that "he wanted nothing to do with my car" and was not willing to work with me at all unless I was willing to pay $120/hr. OK, so he was concerned about getting paid by someone. I understand Bob's concern, but I still have a warranty for problems and there still is a problem that needs to be fixed. I Subaru of America to have this rectified and Subaru of America said they were willing to have this addressed. I followed-up with Bob the service manager and told him that I spoke to Subaru of America and told him that Subaru was willing to work with the dealer. I mentioned that I did explain the story to Subaru of America in a positive light and did not tear Liberty apart, but rather explained it from the perspective that Liberty was afraid of not getting paid. Well, as soon as I said this, Bob told me that "He did not care what I told Subaru of America!" . At the very least I was taken back, but more so thought this guy was just a total jerk. I also had a radio problem which I explained in a typed list that I originally gave to Bob the first time I came in. On this sheet I also clearly mentioned that there was an aftermarket inline amp installed, but that the radio problems occurred before the amp was installed. Bob confirmed that they would replace my radio after hearing some noises, but said the radio would need to be ordered. I got a call the next week indicating the radio was in, made an appointment and then drove 30 minutes to dealer to have addressed. To make my experience even better with Liberty, I was told after waiting 45 minutes that the radio was not going to be replaced because there was aftermarket equipment installed. Don't waste your time and frustration!!! read more

I recently purchased a new car at Liberty Subaru and had a very good experience with everyone I dealt with, especially the salesman I worked with, Dan Rovelli. Dan is friendly and professional and I never felt any pressure to buy or make a quick decision. He gave me a good deal on the car I bought, a Subaru Crosstrek, and a good price on my trade in. He's even been helpful answering my questions about the car since I made the purchase a few weeks ago. Overall, it was a pleasant, stress-free experience, and I am very pleased with my new vehicle. read more

If you want to deal with rude and unprofessional management, then this is the dealer for you. Went back to the dealer to finalize a purchase on a used Jeep Grand Cherokee, the manager and salesman tried to pull a fast one buy increasing the price that we negotiated by $300. I walked out, not because $300 is alot of money, but because that is not the way to do business. This is a small dealership in the middle of no where, I understand that this is what they need to do to make money since they don't do volume. The sad part is that the owner Rick DeSilva most likely doesn't know the type of scum that works for him. If you google him you will see he is the chairman of the American Internation Automobile Dealers Association. Last night when I went into the dealership at 7pm the sales manager was behind the computer reading the sports news, he didn't acknowledge me for a good 30 seconds then without looking at me he asked "what do you need?" as if I was bothering his reading. Wish I know his name, but the sales manager is a bald man in his 60's with an attitude. Cars are dime a dozen, you can find the car you need for the price you want anywhere. If they want to act like they are the only dealership in the world, then its there loss. read more

Don't usually do this but had to sing the praises of Cyrus at Liberty Subaru. Had a very bad experience with another brand last year and was ready for more of the same again and communicated with a total of 5 Subaru dealers before Cyrus stepped up and made a follow up phone call on Friday, showed us the car we ended up buying and negotiated a fair deal the next day and delivered the vehicle the following Saturday with the exact financing terms we agreed to. I know this doesn't sound like much to ask for, but I have found this a very elusive commodity in the auto business and wanted to tell all of our great experience with Cyrus and everybody at Liberty Subaru read more

My experience purchasing a vehicle here is the worst sales experiences my wife and I have ever gone through. First, I walked in with a pre-approval from our credit union with a voucher that was certified and verified to the salesman by our credit union over the phone and his response was "we won't do anything with the car until we have the money in our bank". Almost a week goes by and I contact my credit union to verify that the funds were transfered and they verified the funds were transfered the week prior so when I called the dealership they said they were still waiting for the money and then ask of a sudden called back that afternoon confirming the funds transfer. I also purchased a $500 remote starter for the same vehicle and when my wife went to pick up the vehicle all they gave her was a sticky note pad with instructions on how to use the remote starter and no other paperwork, no model/serial #'s, no installation paperwork, no warranty information.when asked about the paperwork for the starter they told her there is no paperwork and that there is a one year warranty but cannot provide supporting documents. Unfortunately we are still having to deal with these lazy, unprofessional, disrespectful, people because it so happens that our registration came in some time ago but nobody there thought it was important enough to let us know that. We have left messages for managers and even the owner in regards to these matters and we have yet to hear back from anyone one. I will never deal with them again nor would I recommend anyone else to do business with Liberty Subaru. read more

Not impressed at all. Salesperson Mike Gallo treats women and men differently. Went to buy a car for my wife and he wouldnt help her when i wasn't around. You showed your true colors, Mike. We'll just get the car somewhere else. You aren't the only Subaru dealer around - we won't be back. read more

Came here to get a Subaru for my daughter. The salesman was rude and there where all these hidden fees that came up once the paperwork came out. I went to a few Subaru dealers looking for a vehicle for my daughter and this one was definitely not worth my time. read more

Since my mother and I were in the market for a new car, we test-drove a few models and ultimately ending up loving the Legacy after test-driving it closer to home. So why did we schlep all the way to Emerson, NJ from Long Island, NY to buy a car? Well, we were recommended to Liberty by my Uncle/Mom's brother, who has bought five Subarus from here and sweared by the excellent service and pricing. He recommended we deal with Jeff, the same salesman who always helps him. After talking with Jeff a couple of times, he was able to get us the loaded Legacy 3.6R Limited in the Twilight Blue color we wanted, which the dealer close to our house did not have unless we waited at least three weeks. What's more? He was able to get it for less than the dealer near where we lived. Since we knew this was the car for us, we went ahead and decided to buy from here this past Thursday. Once we arrived at about 11AM for our appointment after a relatively quick drive from our home, we were greeted by Dan and Kevin, who were very welcoming and enthusiastic. We were also greeted by Jeff Miletta, who recognized us by voice and in turn, we recognized him thanks to his picture on Dealerrater and the Liberty Subaru website. He was also very welcoming and attentive, as while he did have to take care of some paperwork before he worked with us, he made sure we were being assisted by Dan and Kevin, who conversed with us on various topics and showed us all of the Consumer Reports and KBB accolades for our car. Thankfully, we did not wait long and Jeff made the process easy and even fun, as he walked us through all of the paperwork smoothly so we would get everything right and was always enthusiastic throughout the process, as he was giddy to talk about what made a Subaru a Subaru, like its outstanding build quality! He also asked about the trade of our luxury sports sedan and if we had gotten any other appraisals on it, as he wanted to offer us a fair price. After we mentioned the price we were offered, Jeff and his co-workers assessed our trade-in and gave us a fair $11,000, no questions asked! Next, he also took our registration and insurance card, as he wanted to do as much of the work for us. For example, I was pleasantly surprised that he would take care of renewing my NY registration and that I would not have to go to the DMV myself to do it. He then had us meet Tom, the Finance Manager, who was also wonderful and while we had paid cash for the car, he also had to go over the extended warranties with us. Throughout this process, he was very friendly, enthusiastic, personable, and not pressuring at all. He was able to clearly explain why the extended warranty, which was about $1,300 more (a lot cheaper than luxury cars!), was worth it, as it covered the electronics, like the sensors on the car and on how his Legacy, the extended warranty saved him a lot of money when his sensors were damaged due to wear and tear. What's more? He also proved to be extremely knowledgeable about Subarus and other makes, particularly about how their AWD system is superior in winter weather and hills compared to other cars members of his family has, like a Honda Civic, Ford Fusion, and VW Jetta. After we were done with the purchase and financing process, the car still needed to be washed and filled up with a full tank of gas. Since this was the case, we took advantage of the 1.5-hours needed to have lunch in the area. When we came back at about a little before 2:00PM, the car was ready and Jeff continued to shine as a salesman, as his enthusiasm about the car was contagious, as his face lit up as he went over the instructions on various facets of the car. Finally, he took us to our 2016 Subaru Legacy 3.6R Limited and was thorough in showing us how the car worked, as he walked us through how the Starlink infotainment system worked and adjusted the settings for us so we would be comfortable. At about 3:00PM, we were on our way home in our new Subaru, which is we love very much. We would highly recommend Liberty Subaru as they made buying a car easy and fun thanks to their friendly, honest, and enthusiastic sales staff and competitive pricing. Happy car buying! read more

Went here with my mother over the weekend for her to look at the new Outback. No one seemed particularly interested in helping us when we walked in. When someone finally came over, we told him who we were there to see. We were then ushered to the waiting room. After about 15 minutes, the first guy came back and said our original salesperson could no longer meet with us, and he'd help us. When we went on the test drive, it became clear he knew very little about the car - didn't know the differences between the trim levels, or even the fuel efficiency. My mom really liked the car though, so we sat down with him after the test drive. He was very cagey about pricing and then admitted he had no Outbacks in stock, and he couldn't swap one from another dealer. Best case scenario, we were looking at a 10-week wait for the car. He didn't offer information about any other models that may be in stock or anything. She needs a car now, so we walked out. Awful! read more

I have been talking to Liberty Subaru for over a week about purchasing a 2015 Forester . Yesterday, (June 11th, 2015), I met with Ed, the salesperson to go over all the options on a new 2015 Forester Limited. He quoted me a price and said that this would be the best price that I would find for this vehicle. I asked him to hold to car till the end of the day and he said that he would. I called late in the afternoon with a small counter offer. He then got on the phone and told me that his manager made a mistake and they would not honor the quote. I then asked him, what the price would be and he quoted me $1000.00 more. I reminded him that he said if I check around, that I would see that his price could not be met and all they could say was "Sorry". Not only did I not get the vehicle that I wanted, I wasted an entire day trying to beat a fictitious price. I will never go to this dealer again. read more

I decided to treat myself to a new vehicle since I am close to completing my doctorate degree. I visited this particular location because of the convenience and overall good ratings. Bottom line I felt discriminated against by the gentleman at the front desk (not sure if he was a salesman or receptionist). I have never been greeted by someone in a professional establishment with a "what's up"- urban twist added. Last time I checked, I was born and raised in the suburbs by educated parents. Not all people of color talk slang, and I did not appreciate the ignorance/racism. Now the gentleman who helped me look at vehicles was extremely nice and pleasant to converse with, but my experience at this dealership was tainted by one ignorant employee. I will not be do business with Liberty Subaru period! read more

Broke a wheel stud and they fixed it very fast before my appt time. I noticed another lug nut stuck and would've broken the stud which they fixed free of charge. Customer service is great. Another happy customer read more

Wish this place sold more cars besides subaru. This is the first dealership that I ever went to that I didn't feel uncomfortable when I left. I needed a base model forester, no options, just a cheap commuter car. I did a consumer reports bid form and got a few quotes from this dealer and a few others. They were originally not the cheapest, but they were the first to call me and attempt to make a sale. I informed them that they were not and they asked me to call them last because they would match/beat the competitors price. Ramsey had the cheapest number, but when I went in to buy the car AT THE PRICE THEY BID, they backed out of the deal and tried to show me a car that was 4k more expensive. I called up liberty in the car as I left and had a subaru, CHEAPER than ramsey's original quote, and purchased the car, over the phone in 6 minutes. I wish i could give credit to the salesperson that i spoke with because he was awesome. I give them 5 stars because they were honest and did not have any bullshit. They said they would be the cheapest, they were the cheapest, there were no games or headaches along the way. Literally the best experience I have ever had buying a car. read more

This is the best car dealership you will find. I bought my 1st Subaru here in 2005 and just came back to by a new one. Every single person here is so nice and they make everything so easy. From my first contact with Brian Goon via the internet, until I picked up the car and Brian sat with me for an hour teaching me about all the technology in my new car, everything went as smooth as possibly could. While at the dealership I also had contact with Dan Meola and business manager Dave Finkel who were both incredibly helpful. But what impressed me most was the day I went to pick up my new registration. Tom Quinn saw me walk in and asked how he can help me, so I told him I was there to pick up my registration. He sent me to the cashier to pay and when I walked back out into the showroom, he was standing there with his screwdriver ready to put the plates on my car. I was literally out of there in 15 minutes. If that were any other dealership it would have taken 15 minutes for someone to even acknowledge that I walked in the door. You have to experience it to believe it. read more

They advertise giving loaners cars but in reality, there is always a two-week wait for a loaners cars as the supply is not matched to demand. So the claim is really deceptive advertising. Usually, when you are bringing in a car because of some problem you can't wait two weeks. read more

Bought an Impreza here last month, and the dealer offered to handle getting the plates (for a fee). I agreed, and paid a fee on the spot for the plates and the cost to FedEx them to me. Over a month later, no plates had arrived at my house, so I called the dealer. I was told, "They're here--they must have just come in. Now you have to pay for them and for them to be FedExed to you." I said I already paid, the woman on the phone assured me I had not, and sure enough, nowhere on my receipt does it show that payment. But both my husband and I clearly remember agreeing to the fee and paying it on the spot! I hope I can get this resolved with the dealer. I'm posting this now because I am so irritated that they are trying to scam me. If they refuse to refund my double payment, I will contact Subaru of North America and the NJ attorney general. Would NOT recommend this dealer! read more

overall my experience with these fine gentlemen here at this dealer met my expectations of how a car dealer should be. no games and no beating around the bush. i sat down with the salesman and i told him this is the price i wanted and he said he couldnt do it and gave me a counteroff of the best they could do. they werent able to beat the price of this other dealer i happened to stop by before entering their doors so i opt out and went back to the first dealer. the difference wasnt that much, but just got a better vibe from the other salesman i dealt with. would recommend this dealer for your common shopper, but i would think twice if youre a car enthusiast. many of the salesman here have quite a few miles on their odometer read more

I bought a new 2015 Subaru Outback 3.6R from this dealer. A month after getting the car, I discovered two intermittent problems with the car. One is the audio system, while playing music files on a flash drive via the USB port, jumps back to the first file in the first folder on the list randomly and intermittently. The other problem is that the trunk will not open when I push the button under the lid. It also will happen intermittently. I brought the car back to the dealer three times. The first two times they said they could not do anything, since they could not reproduce the problems. They suggested me to take video while they happen. I was able to reproduce the problem in the audio system and went to the dealership the third time. I showed the video and actually reproduce the problem to the service manager, Bob Osterlof. Bob said he would called Subaru to see what could be done. But a day later, a service representative from Subaru called me and said that she talked to Bob and decided that the audio system had no defect, but did / could not tell me what caused the problem. I emailed Bob to ask him what was going on. He called me back and said that he told the Subaru representative that the audio system just read what ever the flash drive told it to read. Therefore, they decided that the audio system had no defect. Anyone with a little bit of computer background would know that Bob's statement is not true, because a flash drive is a dumb device; it is the audio system read the files from the flash drive and play them sequentially in the order the files are stored. I asked Bob whether he could prove his point by checking the flash drive I had or supplying a flash drive that was known to be good. Bob simply said "no". Obviously he did not wanted to deal with the problem and wanted me go away. I am not sure whether Bob is just ignorant or deliberately brushing me off. Either way, this is not a service department that people should go for service. Later on, I talked to the owner, Rick DeSilva. He basically admitted that Bob did not have computer background at all. Then again Bob should ask someone that had the background, instead of trying to fool the customer. Any, what he did will tell how good the service department is. read more

So far so good. I dealt with Steve Klein at internet sales and did everything online or on the phone. He came in lower than the price I was looking for and explained everything very well. Once at the dealer to pick up my car they were prompt, professional and friendly. I haven't had any experience with their service, but their sales seems to be on point. My brand new 2014 Forester XT was just what I wanted and they delivered. read more

We did our research and they offered a good rate for the Outback as well as a good trade-in value. Danielle Rovelli was helpful. I would definitely recommend a stop here before you finalize your car! read more

A great experience all around....Dealt with Dan M on a used Outback...No BS on pricing, more than fair price on my trade in....Now I just hope the car is as good as the buying experience! read more

I just purchased a Subaru Outback at Liberty Subaru. There was total transparency throughout every step of the buying process. There were no hidden surprises. There were no pressure tactics. Brian provided me with a price via email for the model with the EXACT options I had requested. When I asked what other fees/add-ons there might be, he provided me with an "out the door" quote which included the sales tax, the dealer documentation fee (a reasonable, for NJ, $395) and he even included the $7.50 NJ tire fee. When I arrived at the dealership to look at the available inventory at that quoted price there were several on the lot to choose from and a bunch more scheduled to be delivered to the dealership in the near future - so I had my choice of colors. There was absolutely no pressure to make a decision on the spot, but I decided to go with one of the vehicles already in inventory. When Brian worked up the sales order, it was EXACTLY as he had quoted. I didn't need to haggle. I didn't need to meet with his manager or wait for Brian to go back and forth between me and his manager. He was empowered to make the deal at that price - a price with which I was totally satisfied after having done extensive research and using several pricing services (Consumer Reports, Edmunds, KBB, etc..). On a side note, the dealership is dog-friendly. While we were there, we met the owner who had his beautiful dog (a rescue) in the showroom. They have a pet exercise area outside. They also sponsor pet adoption events and are very involved in other community events and fundraisers. I signed the sales order on Saturday and returned to pick up the vehicle today. I sat with the Tom, who was the finance person. He had everything ready to go and in line with what I was expecting. I had independently calculated the monthly payment and his documents had the exact amount as I had calculated. He NEVER pressured me to buy an extended warranty or any other "extras". Brian took the time to thoroughly explain all of the cars features and functions and answered all my questions. The car was perfectly clean and detailed and I drove away a very happy customer. I can say I have never felt this satisfied with any of my previous auto purchases and I have purchased many. I give Liberty Subaru the highest marks for honesty, integrity, transparency and civic-mindedness. They are truly nice people and I will definitely return and I will definitely refer them to anyone looking to purchase a car. read more

I never do Yelp reviews so this is a first but I've never felt so compelled to before. These guys have no customer service skills whatsoever. Dan Meola, as one reviewer already noted, is immature, unprofessional and inept at customer service. How he became a sales manager is beyond me! Maybe he's a relative of the owners or something, the guy should be selling t-shirts at a mall kiosk. They actually quoted me a price and then raised the price and told me they would raise it more, after not returning my call or emailing for 2 days. They even told me the car I was looking at was one that wasn't a "finance vehicle" because they wanted a better price than offered. I guess my money and bank financing isn't good enough for them. Then after selling the vehicle Dan decides to email me to let me know they sold the vehicle, like he's some genius or like I cared at that point. Save yourself the time & annoyance and find yourself another dealer for a new or used car. Good Riddance! read more

Do not go there for service! At a little over 100,000 miles, I took my 2004 Subaru Forester to Liberty to have the timing belt replaced. Told them I also wanted all the other parts normally replaced at the same time done (water pump, etc.) since the major labor expense of accessing the engine was already being incurred. They only did the timing belt and did not discuss with me any other parts that were showing wear and tear. A mere 3,000 miles later I had to have the timing belt re-done due to an oil leak (query whether Liberty Subaru negligently failed to identify this leak since it existed before I went to get the timing belt replaced and had purportedly been fixed by another shop). But more to the point, it turned out the whole timing belt tension system (the rollers the belt turns on) needed replacing due to old age, as well as the water pump and several other inexpensive parts (again, it's the labor to get to these parts that is costly). When I complained to Liberty about why all these parts had not been replaced as I asked, they at first told me it was because it would have made my service bill too high. When I said that should have been discussed with me so that I could decide whether to pay a larger one-time bill rather than paying for subsequent part replacements, they then claimed that everything looked fine when they replaced the timing belt and that they were not responsible for future work that was needed. This second explanation was total BS according to the mechanics who did the second timing belt and who are former subaru dealership mechanics themselves. Wear and tear that was obvious 3,000 miles later would have also been apparent 3,000 before. read more

I brought my 2016 Outback in for a new battery as the one in the vehicle was dead. I drove to the dealership only to be told the warranty was only for 3 years and 36,000 miles. I do alot of driving to and from Rochester NY which is about 700 miles round trip so I have over 43,000 mile on the car. First I never heard of a battery the was warrantied by the miles. All batteries I've had were warrantied by years. Also bought a Gold star + warranty and was told that and I quote "covers everything". Well evidently it doesn't cover batteries. I was told by service it would be 2-3 hours before they could check the battery and I would have to pay for it if it checked no good. I had to charge it to get it to the dealer which is about 25 miles from my home so if they were going to check it of course it would check out that it was good. I bought a battery elsewhere and if my car ever needs service and its not covered under my Gold star + warranty I will NEVER bring it to this dealership again. Also I will NEVER purchase a car from them again. read more

I arrived at this dealership after having used my Consumer Reports buying service which guaranteed a price: visiting Liberty was absolutely the worst shopping experience I've ever experienced in my entire life (it was surrealistic). No one budged an inch as I entered the dealership! I walked in and there was a crotchety guy sitting at the far end: he went into his desk drawer and put paperwork in front of me to sign without any explanation or even an offer to look at let alone test drive the car I wanted. And then he was extremely rude- practically yelling at me:since I have zero tolerance for mistreatment, I stood up, pounded his desk and sarcastically told him "THANKS FOR YOUR TIME!!" And then left. The sales manager called me the next day and begged me to return but I refused. I took my hard earned money to Towne Subaru in Englewood, NJ and they instead treated me like royalty. The owner approached me and was gracious! If I could give a Liberty a negative review I would. Go to Towne Subaru! read more

We just purchased a certified pre-owned Subaru Forester from Liberty Subaru and have had an absolutely fantastic experience. We drove out to NJ from Brooklyn for our first car purchase, and we never imagined that buying a car would be so pleasant! Steve Klein was extremely helpful, friendly, patient, and knowledgeable throughout the entire process. He did not rush us or try to pressure us like you would expect at a dealership, especially on a busy Saturday. Tom Portee set up our financing and was also very friendly and helpful. Their prices are extremely fair and a great value. Service from start to finish was outstanding. This is a car we will enjoy for a long time, and it feels great to know that we have found a trustworthy dealership if we need anything. We will be recommending them to all of our friends and returning if we ever need to purchase a second car. Thank you, Steve and Liberty Subaru! read more

My family has been a loyal customer to this dealership. We have purchased three cars, leased two cars, and typically get all the maintenance done from here. Recently I had the 90,000 mile big service done for my legacy.. This service was approximately $500 and was completed over my Thanksgiving break from school. When I came home for my winter break, only a month and 1000 miles later, I took the car in complaining about a metal scrapping sound in the car. The dealership said the sound was from a rock, but that the front brakes were worn 90% and the back brakes were worn 80%. They didn't even tell me that the breaks were so bad the month before during the previous service, and didn't even apologize or offer to accommodate me, just said that is would cost over $800 to fix it. I took the car somewhere else, and they said the breaks were so bad it was hard to get them off. My life was at stake driving to school and back basically without breaks, and they didn't even tell us about the cars condition. If it weren't for the rock I wouldn't have even known, assuming the car was in a good condition because it just had the major service done. Brakes don't just wear out in a month. I am shocked how terrible the service is here and that no one even cares. Never going here again. read more