Once again, excellent service and repair. A very capable shop. All work done at fair prices.read more

Doug's is a full service shop, not just transmissions. Darren is really on top of checking things…read moreout and researched my daughter's Kia. It had blown engine but he followed a recall on it, talked to several dealerships and one who worked with him. She was able to get a whole new engine installed free. Darren also saved her on the diagnostic test at the dealership and only charged her an hour labor. I cannot say enough positive about this shop but ask for Darren, He's the man!

Came here for a quote to switch the headlight bulbs on our truck after a lackluster experience at…read moreO'Reilly's down the street (the worker there wasn't much help and actually removed a cover piece from the engine area and gave up trying to put it back, leaving the truck worse than he found it). I met with Logan for a quote immediately after calling Friendly Auto, who was incredibly professional and kind enough to spend a minute putting the cover piece back in for me since I couldn't reach it. Logan gave me a quote, saying the timing could take anywhere from half hour to an hour due to different pieces needing to be removed to access the bulb area. We scheduled an appointment for the following day to get the bulbs replaced. The next day, Eric (manager) helped me get situated. With the service ending up being under a half hour of labor, he ended up reducing the cost of the service due to it being quicker than expected (which was honorable). You don't always see that kind of honesty in the auto service nowadays and it was greatly appreciated. We will definitely be back here and we're pleased with the service provided!

Did not tell us it was $200 JUST for a diagnostic check to tell us what's wrong with the vehicle…read more.. save your money and go to an ethical mechanic.

Update: received a call back and they actually do provide general service on BMWs and were able…read moretake in my X3 today. They were able to take a look at a couple of the diagnostic messages and determine my car is in good shape. They were very generous with the service provided. I would certainly bring my vehicle back for service when needed. A good experience, a clean shop, professional and knowledgeable people. Initial review: I called and asked if they service BMW's (X3) and was told "unfortunately we do not." More of an fyi ... experts, just not on all import autos.

I recently moved to the valley about five months ago, and as time goes by, our vehicles require…read moremaintenance. As I generally try my best to stay away from the dealership, I took to Google and Yelp reviews to find a reputable shop to perform maintenance on my vehicle. My search brought me to Import Auto Experts. Making the appointment was a strange experience. I spoke with someone named Jeannie who was very pleasant on the phone. I informed her that I wanted to schedule an oil/filter change and a battery replacement. She scheduled me and attempted to end the call (in a very professional way), but she never asked for the year/make/model of my vehicle which I thought was weird, so I spoke up and asked, as I wanted to ensure the technicians were using the parts that that I requested. After I asked, she sounded surprised at herself for not asking. No big deal at all. Within a couple hours, she called me back and asked which battery I wanted to purchase. She provided prices, but no information on the battery specifications, so I had to specifically ask. Again, not a huge deal, but I'm used to this information being given up front. Accessing the shop was easy, and there was lots of parking. Their waiting area is nothing special, but it was clean and quiet. I was the only person in the waiting area, so it was fine. If there were more than a few people in there, I don't think I'd want to sit there. Too cramped. After I checked in, I gave my keys, and they said they'd let me know when it was ready. I thought it was strange because they did not have me sign a quote before beginning the work. I thought this was required by law, but perhaps it was a state law and not applicable in Arizona. Also, if something regarding prices changes after the vehicle is in the possession of the shop, I thought they had to contact the customer to let them know of the additional costs before starting the work. Anyway, I basically went in without actually knowing the exact price for the quoted work other than the battery and battery replacement - which turned out that the quoted price I received for the battery was $130.99 and my paid invoice says that I paid $143.99. I personally don't care that much about $13, but if some people might, so that's why I'm mentioning it. I didn't speak up about it at the time as they wanted me to pay before I even saw the invoice. It's mostly on me for paying without asking to see the invoice before tapping my card. The bigger disappointments were discovered when I got home. After arriving at home, when I went to gather my things, I noticed that my seat was a little dirty. Nothing that couldn't be cleaned up with a damp towel. Then I noticed there was a dark liquid substance on my door handle. I'm thinking either the technicians hands were dirty, or perhaps the silver foil was removed from the bottle of oil near my vehicle and it splashed on it as it wasn't that much. These weren't big issues as I easily was able to clean it up myself, but the bottom line is there is clearly some lack of processes that either aren't being followed or don't exist at all. I don't take my car in for maintenance/repairs for it to have to clean up after them. Overall, the prices for my oil change and the battery swap were fair, and the work was done in a timely manner. I'll probably go back and give this place one more chance. But if the end experience is the same, I'll probably try to find another shop.

This is the second time I've had them do exhaust work on my 2000 Chevy Blazer couldn't ask for a…read morebetter shop great service great price!

Yesterday my mother called this location to ask about parts because she prefers OEM on her car and…read moreSteve's daughter Shyra answered the phone and was completely rude and unhinged. This is why I always make my mother put her calls on speaker because Steve's wife(Rochelle) and daughter, for whatever reason, have a habit of lying about things and have pretty consistently bullied my elderly mother for years. So apparently the daughter lied and said that my mother cussed her out, which she would never do, so when we got here this morning Steve told my mother you can't come here anymore instead of calling her and canceling it and having the guts to do that knowing she would be driving all the way in from Flagstaff. The behavior from his family is something documented on Reddit in several threads about mechanics around Phoenix, yelp, and other parts of the Internet so it's incredibly easy to verify this information and since his wife and daughter are now answering all of the complaints posts on yelp, I'm very curious to see how they respond to my very honest review. I also have that phone call recorded so I might post it on YouTube and link to it here to expose the obvious lying by Steve's daughter and i'm taking it to another mechanic to have them look at the work that was just done on it with the water pump and timing belt to make sure it was done correctly. In the short time that I posted this review, several people reached out expressing how many problems they had at A1 auto and recommended two mechanics in Apache Junction and Mesa and I've already spoken to both on the phone and not only are their mechanics knowledgeable, but their office staff is spectacular!! I consider this a good thing because now we have better places to get car repairs done! This community on Yelp really comes together to help people when it's needed.

Oil on the driveway. Ugh…read more Called some friends to get a recommendation for a local shop. One said that Scott from Sunland was the guy. We had the car towed over (2018 Ford Fusion Hybrid), and they diagnosed the problem and repaired the issue quickly and at a fair price. Unfortunately, the tech made a small mistake and once we got the car home, there was more oil on the driveway and a check engine light. Ugh, again. So we called back to Scott to see what he wanted us to do. We understand that sometimes mistakes are made and issues arise. How a business owner handles those issues are the difference between good businesses and great ones. This is a great one. Scott was MUCH more upset than we were! He got us back in same day and fixed the issue at no charge! (We should have paid for a necessary part, but he would not charge us.) With everything so expensive these days, and everyone trying to stretch a buck, it's hard to know if you're leaving your car with someone who cares about it as much as you do. Scott does. I cannot recommend this shop highly enough!

I just can't say enough about this business and how much they have helped me out with an older car…read morethat my son drives. Scott, Tom and everyone else at this Automotive shop has been phenomenal. Trustworthy timely such a rare business to find these days. I will continue to bring all of my cars to Sundland! Their warranties are amazing parts and labor for one year

Driving my sons to school one morning I stopped to get cash for their lunches at the ATM and my…read moredrivers side window got stuck in the down position. The motor crashed. I went to one repair shop and they couldn't get me in for a few days. It would not be safe to leave my vehicle open so I needed it fixed right away. I searched for someplace close by and came across Affordable Automotive Repair. I gave them a call and they said they could get me in right away. Tim was fantastic and friendly. Gave me a quote before the work was done. It was reasonable. My window works great now! However the reason for my top notch review is the customer service I received. I received a text message thanking me for my visit and that they appreciate my business. I received a follow up text a month or so later asking how my vehicle was running and to make sure everything was still good. This blew me away! I've never had a business follow up like that before. It is refreshing to know that a business values its customers this way. I will be taking my vehicle back for any needs it may have.

HORRIBLE SERVICE, THEY WILL ROB YOU!! My mother in law came…read morein for a simple oil change, and they came back saying she needs to spend $1500 on new struts due to them "leaking", on a vehicle with 30k miles, and an alignment. I've been working on my own vehicles and others for over 10 years. She brought the car to me, NOT A SINGLE LEAK ON ANY OF THE STRUTS, and 0 sign of an alignment being needed. Almost looks like they sprayed PB blaster on the strut to make it look damp. THESE GUYS ARE FULL OF SHIT! 0 wear on her struts, 0 irregular wear on the tires, 0 signs of any of these service needed. IF YOU COME TO THIS STORE, BEWARE!!!

Travis is the best! I'm a female going in for a car that's making a funny sound... knowing…read moreabsolutely nothing about cars. Travis educates me, explains what is going on in simple terms, will show me pictures or faulty car parts that he pulled off my vehicle...but more importantly doesn't swindle me. If you're a woman who is used to being taken advantage of at car repair shops look no further! They are honest & will treat you right here! I'm so glad I have a place I can go to that's trustworthy and close by.

I've been coming here for years. It's the only shop I trust, they are very honest and helpful…read more Whenever I need work done to my truck they do an amazing job at explaining what service I need and why I need it, also they always try to make it as cost effective as possible. The staff is amazing as well! Travis usually is the one helping me out and 10/10 service. If you need a reliable and honest shop GO HERE!!!! My whole family comes here because you can trust them!!

About a year ago, I took my LS engine block to APA Total Car Care to get a quote for replacing the…read morecam bearings, and unfortunately, I didn't have a great experience. When I dropped the block off, I was asked to leave it by the shop door. It sat in that exact spot for over two weeks before I finally received a quote, which I felt was unreasonably high for the work. I understand that shops have minimum charges, but waiting more than two weeks for a quote on a cam bearing replacement--only to receive a price that high--was frustrating. When I picked the block up, it had developed some surface rust because it hadn't been moved the entire time it was there. That said, the staff was friendly and professional throughout the process. Because of that, I'd be willing to give them another chance if I needed different work in the future. However, my first experience ended up being a frustrating waste of time.

This place came highly recommended by some close friends of mine that know WAY more about cars than…read moreI do. They absolutely did not disappoint! Took my '14 Coyote in for a dyno tune after I did intake, headers, exhaust, etc. Tiffany was super helpful and communicated very well through the whole process! They knocked it out quickly, did a full blown custom tune (not the copy/paste crap or email in tunes that other places use) and the car drives and feels amazing. Everyone there was super knowledgeable and friendly, and it was well worth the money. Will definitely be coming back here as I build up this car into a nice daily, while stacking cash for a REALLY fast car next year