Quick and answered my questions. I requested estimate and…read morethey responded within 18 hours.

Value is great. Quick response appreciated. Hopefully, I'll be able to give a good review after…read moreservice

Ashton is great !! He's very helpful and knowledgeable. Professional and his work is good…read more Moved into a new home and he helped us understand our whole pool setup. He comes every week and has helped us so much. If you're looking for someone to hire for your monthly pool cleaning, look no further than!! Give them a call!

After having issues with a previous pool maintenance company, I tried to take care of the pool…read moremyself and failed miserably. Eventually, I did some research and came across Ashton from Norvell Pools. I gave him a call, and I'm glad I did. Ashton came out and did a thorough inspection of our pool and aging equipment. He pointed out several issues, took the time to explain each one clearly, and made sure I fully understood what was going on. I never felt like he was trying to upsell me. He was transparent, honest, and genuinely focused on what the pool needed. He quickly got the water balanced and looking great. Ultimately, we did need to make some repairs, and Ashton was fully capable of handling everything. We ended up replacing the filter, valves, and pool heater, all installed by Ashton. We've been very happy with the results. Any time a question or issue has come up, Ashton has been prompt, professional, and committed to keeping our pool in perfect swimming condition. His pricing is fair, and the quality of his work is excellent. If you're looking for reliable regular maintenance or need equipment upgrades or repairs, I highly recommend Norvell Pools.

Alex, since the moment I called him to time, he finished the pump replacement his been respectful…read moreknowledgeable on the pool business based on my needs he recomended the best pool pump and was fast and also taught me a few things highly recommend Alex Thank you for helping me get the pool going and enjoy it, the price was fair not over priced like some other guys great value for the money. Highly recommend

maintenance was perfect. one day my pump stopped working after the service, my wife didn't submit…read morepayment on time, she received a reminder and was told no service would be provided until pool pump was fixed.....but I see a bunch of 'pool repair' comments...hmmmmm wonder why I didn't receive any suggestions on what to fix or a quote to fix it responding to your response...I am telling the truth, I admitted that she lapsed on payment and you're response supports that, I said she received notification service would not be reinstated until payment received, which you reiterated. I was told that your response to the repair was that you don't do repairs and that it needed to be repaired before services would be reinstated. My review was on the lack of repair options, now if she misunderstood that's her/our fault (see I'm holding her/us accountable). No need to try and air out something that I already said we didn't own up to-payment. If you can make it out on Wednesday you'll get your fee and I'd like for you to provide a quote on repairs, if not, thank you for your service and best of luck in your business.

I recently moved to a home with a pool....a green pool. Not only do I know nothing about pool care,…read moreI know I must get the pool cleaned. Gilbert has been servicing my pool since March and it's been a good experience. Honest assessment: there are many options that are a better deal that offer the same.

We had new pool construction and needed a pool guy ASAP!!! I did what I do best and ran to YELP…read more Looking for someone local and Gilberts Pool Services popped up. Sent him a message and he replied right away, he was at our home the very next day and we shook hands and had ourselves a pool guy! He kept his word and made sure our start up was working. Chemicals, cleaning, checking the equipment (cuz what the the hell do we know)! The price for everything he does was totally fair! Ended up with a beautiful clean, clear ready for the long holiday weekend. He's a total recommend

I own vacation home up in Big Bear. I recently bought a spa and was doing the work running 220…read moreservice from breaker to spa. 97 foot run. I got everything hooked up but breakers kept tripping. Thought bad wire or bad breaker. So replaced everything twice to no avail. After 2 days trying to figure it out, I called Dennis out to the house . He diagnosed the problem immediately and had me up n running in little over n hour. Should Called him first would of saved me a lot of time and money!! Great company very knowledgable and experienced. He now handles all my spa needs!

I called to get my spa fixed. Originally Dennis was great. I paid $306 for him to repair a panel…read moreand then crickets. It was like pulling teeth to get a response. He said when the panel came in, he would go install it and then I never heard anything back. I had to follow up several times he apparently finally went over to the property took a look at it and then left according to the tenant there. Absolutely no communication no response and at this point I'm gonna have to follow a small Claims Court, Monday just to get my money back. Awful experience. Do not use this company!

When I called to have someone come out for an estimate they said they didn't need to and to send…read morephotos. This made me a little nervous. I like face to face so I can read someone's character. There are a lot of sketchy businesses out there. However I have to say Eric put me at ease. I had a lot going on at the time he arrived and didn't know what to expect. Were they going to do the job correctly? What was the process? Was I going to get overcharged? I have has so many bad experiences this month and really did not want another. I have to say... they came... worked hard... and Eric addresses all my concerns and will most likely be back.... again and again. They definitely have a repeat customer. This pool was not the worst, but definitely not the easiest and I just got here 30 days ago and paying to clean up someone elses mess for the past 10 years. They did not complain. They did not stop. The transformation was amazing as I sat inside and watched them wave their magic ends and make my pool look good. Jolene in the office was nice as well. No one pushed me about payment. No one overcharged me. Now I'm leaving this review before they even finish because I am already so pleased. Thank you for your reasonable prices and the great job all of you did to restore this beauty!

They did a fantastic job restoring our pool tile and natural stone. Our pool tile had never been…read morecleaned and it looks nearly new. Excellent work, well worth the money... a must for any pool owner.

Finally found a solid pool guy ! My old pool guy could never get my pool clear and just finally…read moreghosted me .. tried to take care of it myself for a few weeks but no time ...Had a party going on and was out of town the for a week came back to a green swamp ...my neighbors pool is always clean! so I got the referral and called Eddie This guy knows what he's doing ! #happywifehappylife

Eddie came out to give us a quote and seemed friendly enough. That was about it. Every other word…read moreout of this persons mouth was an excuse as to why work was not being done. He said a part for my pool equipment needed to be serviced and replaced. When I told him that I had a home warranty that covered the equipment instead of letting him service the equipment directly, he became less than helpful. When I had the technician for my home warranty check the part, he said it needed lubricant, but I watched him service the part with my own eyes, and put the part back in one piece. Next thing I know, Eddie is complaining that the part is broken. At which point I told him that it had been serviced, and it was ready for him. He insisted that it was broken, and when I went out to verify, the part that I just saw placed back in the equipment was now broken in half. Please keep in mind that the only people to touch this equipment are the home warranty company, which placed it back in front of my eyes. I also had checked the equipment myself, and it was fine post repair. Then the person from this company comes out and now the part is differently SNAPPED IN HALF. I'm not sure if this was retaliation, or just improper handling, but I know that the home warranty company nor myself left that piece snapped in half. So, let's do the math. After which, I called the home warranty company BACK and they then replaced the NOW BROKEN backwash valve. In the meanwhile, I had paid Eddie to perform two filters cleans, one of which he hadn't completed, so I asked him for my money back for the time being as the service wasn't provided and I needed to make sure the funds were available in case needed for the repair. Then Eddie and his company GHOSTED ME. I have texted and called, left several messages, all trying to be kind and professional, none of which were returned. If you own a company, even if you don't want to provide service to a customer, at least handle your business properly and tell them just that. I don't want to provide service to you. Not hard, right? I mean, let's get mad because I didn't let you rip me off multiple times? I understand I have some issues that needed to be addressed. I have several dogs which I needed to dispose of my dogs waste, which was done when mentioned. However, how do you present yourself as a company, break the customers equipment, and then ghost on them? Watch out! Not very professional, and a little shady.

We highly recommend JSM Construction for their amazing design, layout, and overall work. We were…read moreextremely pleased with their services. Furthermore, they completed the project in just three and a half months, beating their estimated time of four months. Additionally, they were kind enough to provide us with a complementary robot vacuum and pool cover. If you are looking for an affordable project that is completed in a timely manner with utmost professionalism, then we strongly suggest you choose these guys. Although it may have taken some time initially to receive the 3-D rendering and estimate, Oscar came through and the end product made it all worth it. We are now able to enjoy the summer and appreciate the JSM team's hard work. A big thank you to Matt and the JSM team!

We have had our pool for about a year now.We had a few issues that we were not happy with. But Matt…read moreis taking care of it. I appreciate it so so much. They are a great company. Honest and genuine. The craftsmanship is excellent and they follow up with any problems. The employees are very hardworking.