we've bought three cars from carmax now, two from this location. hats off to the service…read moredepartment. I brought my wife's car in for some warranty work less than a month after we'd bought it, and the service guy caught multiple other issues and added them to the list of free fixes. Like one of the turn signals down in the bumper had condensation inside it, something I never would have noticed but he did. he easily could have ignored it to fix the things I was there to complain about. I'm waiting for a call back as I write this for my next car I'm having delivered so I can go pay for it and pick it up. I will say though, to others, if you don't have an appointment, it is difficult to just walk in and get stuff done.

called ahead to ask about selling my car and specifically asked whether coming in person would…read moreresult in a more accurate appraisal. I was told I could either get an online quote or come in for a better assessment and appropriate value, so I scheduled an appointment and drove in. When I arrived on time, I waited nearly 20 minutes. Eventually I was informed that the in-person appraisal would be very similar to the online quote, which made the visit feel unnecessary. The facility itself is clean and they have a nice selection of vehicles. However, I did have some difficulty getting assistance. I had to knock on an office door to get someone's attention before being connected with a representative. Overall, I'm sure CarMax is a good place to purchase a vehicle, but my appraisal experience could have been more efficient and better communicated.

Big shoutout to Mark at Hopkins Acura of Fairfield…read more Thank you for all your help and guidance in choosing the best car for my son. I was initially leaning toward the Acura Integra because of its features, reliability, and overall value. However, you helped us look beyond the specifications and focus on what truly mattered to him. You saw firsthand the huge smile on his face when he got behind the wheel of the Subaru WRX. The excitement, confidence, and pure joy he felt during the test drive made it clear that the WRX was the car he genuinely connected with. As a parent, seeing that kind of happiness is priceless. We truly appreciate your patience, knowledge, and willingness to answer all of our questions throughout the process. Your honest advice and support made what could have been a stressful decision much easier and more enjoyable for our family. Thank you again for helping us find not just a car, but one that my son is genuinely excited and proud to drive. We are grateful for your outstanding service and guidance.

I want to thank Mark Barlaan at Acura for helping me find my perfect car--not once, but twice! His…read moreprofessionalism, patience, and dedication made the entire car-buying experience smooth and enjoyable. Mark took the time to understand exactly what I was looking for and helped me find the perfect Acura that fits my needs. I am so excited about my new Acura and couldn't be happier with my purchase. If you're looking for someone who genuinely cares about his customers and goes above and beyond, I highly recommend Mark Ablan. Thank you again for your outstanding service and for making this such a wonderful experience!

I had bought a 2023 Honda CR-V hybrid sport touring model at a certain cow town dealership…read more Have been servicing it there also. Lately though, I have been feeling less than satisfied.......just feeling that for the money I was spending, the results weren't quite up to expect ions. Today I took my vehicle to be serviced at Steve Hopkins in Fairfield. A COMPLETELY different experience. Luis Guzman our service technician, what a PRO! Just went for oil change and tire rotation I had been having trouble because the TMPS kept coming on. Cow Town said during cold weather, it's likely to happen, never mind I've taken it there for TWO oil changes and tire rotations in the past year. Today during the tire rotation I get a call from Luis, the service dept says they found a small nail in a tire that has been causing a slow leak! Fixed it no charge! No more TMPS light coming on! I made another appointment for my 2009 Honda accord. Oil change tire rotation and brake check and all around e,engine check because I am going to give my pride and joy 2009 to my Granddaughter who will be a new driver in May! Thank you Steve Hopkins Honda. Thank you Luis Guzman......see ya Tuesday when I drop off my baby! You can BUY a Honda in cow town if you so desire, but as far as service goes........you are CRAZY if you take it anywhere else other than Steve Hopkins Fairfield!

I came in to request my service records and was disappointed by the way I was treated. The service…read moreadvisor was extremely rude. I understand you may have been on your lunch break, but a simple, polite explanation would have been far more appropriate than the attitude I received. This is not an acceptable way to treat customers, and it has left a very negative impression. As a result, I will not be returning here for future service.

Literally was able to get me into a car when I felt like I was running out of options. Would…read morerecommend

I went to the branch in American Canyon to purchase my first car. The salesman Kirby was absolutely…read moregreat! My whole experience was very good. There was no pressure to purchase a vehicle until I was ready and certain. I totally suggest anyone looking to buy a great and reliable car to come here!

Zahid is a top performer in his profession. Independent car dealers can be a little shady in my…read moreexperience. Lux Motors lead by Zahid is a breath of fresh air. I bought a Mercedes from Zahid and love it. It is refreshing to buy a car from an owner/dealer that is involved in every aspect. I hope Lux Motors can grow into an empire.

Zahir always goes above and beyond helping me out even with the little things. I was having an…read moreissue with a loose connection to my headlight and he called and got me an appointment right away at Element Auto. I was taken care of right away because of Zahid's help. I was in and out in 15 minutes. He always so patient with all of my unnecessary questions

Excellent Service Completely inspected and brought up to…read morespeed a Toyota Tacoma I bought at Carmax Completely trust Hanlees Toyota Fairfield James Sanchez service was outstanding Kudos

I will never take my car here for service again…read more After one service, I drove out the parking lot and had to immediately turn around after my car had a warning alert because my car had low oil level. How does my car have low level when that's what the service was for? I brought it back and the service advisor said he would drive it around to see what's wrong. He immediately drove it into the shop to address it without consulting with me first what the issue was. I was expecting he come back to me to take accountability and then go back to address the issue. But, I felt like they wanted to quickly dodge the issue. Today, I went in to get my car service for an oil change and I asked for a small discount which they easily honored. However, my dad told me there was a summer special so when I went back to pick up, I had asked about it. The service advisor said, the service was already complete and coupons need to be shown up front. The tone of this conversation was a "tough luck" vibe. I asked he couldn't even let me know what specials are available and he said there's too many coupons to be aware of. I'm so triggered by the fact that I'm a loyal customer and I believe service advisors are aware of these specials to pass along. To have the excuse and say there's too many coupons to be aware of is complete BS when you know you have many services in a day. Despite the 10% discount, I paid more than the special price which also included more services. I can't believe what this world has come to. This location is after every penny especially when they just put up the sign about coupons needing to be presented when the service order is placed.

-- and honestly, can Yelp add a sixth star? Because five doesn't quite do Michael Groves justice…read more Picture this: my wife, our kids, our two dogs, and me -- basically the entire family circus -- cruising up the 80 toward Lake Tahoe, ready for a weekend in the mountains. The day before, I'd just picked up my 2020 Roush F-150 from a 12-week service at Frontier Ford in San Jose. Twelve weeks. For a warranty catalytic converter and a full service (transmission fluid, brake lines, the works). And that was on top of a 16-week transmission saga back in 2022 at the same place. I was finally, finally, getting my truck back. Cue Friday morning. 70 mph. Family loaded. Dogs panting happily. Mountains in the windshield. And then -- BOOM. The truck slams itself down into 1st gear and the transmission lets out what I can only describe as a death rattle. Twelve hours. Twelve hours after picking it up from a 12-week service. Second blown transmission in three years. Here's where the universe must have felt a little guilty, because we limped that wounded truck off the freeway at 40 mph and rolled into Ford Fairfield -- and within 15 seconds of pulling into the service bay, out walks Michael Groves. I don't know what they put in the water at Ford Fairfield, but Michael is the kind of guy who looks at a frazzled dad, an exhausted wife, two kids losing it, and two dogs who have absolutely had enough -- and somehow makes you feel like you're the most important customer he'll see all day. Maybe all year. He had this look of genuine concern, a calming presence, and a welcome so warm you'd swear we'd known him for years. He ushered my wife, kids, and dogs (yes, the dogs too -- Michael is a hero) into the showroom, got everyone waters, made them comfortable, and got us set up in a rental. We were in and out in under an hour. Under. An. Hour. For a blown transmission. On a Friday. Coming from my Bay Area service experiences, this was a complete 180. Night and day. Different planet. And then -- because apparently Michael's superpower is "going above and beyond at a level that makes you rethink every other customer service experience of your life" -- he called me back on Saturday to let me know he was working on getting us into a 2026 Ford Navigator while my truck gets its third transmission. Saturday. On his time. Just to keep us in the loop. I grew up a Ford guy. My grandfather drove Ford trucks his entire life, and I still own his 1993 F-150 XL -- 33 years later and not going anywhere. People like Michael are the reason I'll always be a Ford guy. He represents the Ford I grew up loving: hard work, trust, and doing right by people. Michael, if you're reading this -- thank you. From me, my wife, my kids, and yes, the dogs too. You turned what could have been the worst day of our trip into a reminder that great service is still alive and well. Ford Fairfield, give this man a raise. And a parade. And probably a key to the city.

I couldn't update this review fast enough. The excitement of when we first purchased this car,…read morequickly faded away within the last 5 years and almost 37,000 miles later. 1. This model explorer alone had 33 safety recalls. Each time we took our car to the shop, it took 1-2 weeks for repairs. Completely inconvenient! 2. The crack in the windshield that was EXISTING when we bought the car never got repaired in the 5 years we had the vehicle. Don't bother purchasing warranties because this dealership doesn't honor them and the 3rd party warranty company gives you the run around. Ford was supposed to complete the repair themselves but kept pushing it onto the warranty company! 3. No cars transmission should go out at 36,000 miles and some change! NEVER!!! 4. As the dealership that sold the warranty and extended warranty there is no excuse as to why you can't locate a customers information to verify they have coverage for power train issues, but of course it's easier to try and convince a customer that they don't have coverage, I guess! 5. Replacing the transmission took just shy of a month and no loaner car was offered. Literally had to pay for a rental at about $600 a week, plus pay a car note for a car we didn't have in our possession just to be able to get to and from work! All because Ford only offers loaners for "Ford" warranty vehicles. How that even makes sense is beyond me! In this economy, an extra $600 is tough! 6. After repairs were made, we were told we could not pick up OUR vehicle until the warranty department made payment. So even after the warranty department approved the repairs and approved to cover almost 100% (we had to pay $200 for screws, yeah, I know, crazy), we were told we would have to wait until they paid because it was a large bill. I guess the peace of mind was being told that warranty "usually" pays quickly. We had to get the manager involved after numerous calls and he only agreed to release our vehicle because I'm sure he realized illegal business practices aren't the best route. I won't go into detail on the legal perimeters or lack there of to withhold someone's car without legitimate merit! Obviously I understand that no business is perfect and sometimes issues are bound to happen, but this experience alone showed us that Ford Fairfield does not care about its customers and will do anything they can do be shady, with a lack of professional business practices. Do yourself a favor and buy your car anywhere else but here! If I could give zero stars that would still be too many for Ford Fairfield...

AVOID THIS PLACE ~ They aren't honest with customers, they'll say anything just to get you there --…read moreand they're selling cars with MAJOR issues that you'll need to fix. I spoke to them multiple times over phone and text. Asked multiple times why the car I was interested in was a couple thousand below market. Their website intentionally had photos of the car that suggested it was clean. Were huge rips in the front seat, and the windshield had multiple issues, wasn't even drivable (neither was mentioned, or in the photos -- even though they knew i was coming from an hour away, and renting a car). They instantly said they'd drop $200 more for the seat & the windshield each, they just lied to me to get me there (on my time and money). Was still cheap enough i had it pre purchase to look at it, mechanic said there was over $3,000 in just labor that this car needed (for a car under 8,000..) They are misleading people on purpose, not telling the truth -- and selling cars with thousands of dollars of fixes needed. AVOID THIS PLACE!!!!

This business needs to be closed down before someone gets hurt. My car shut down on the freeway…read morehours after the purchase. I've had nothing but problems ever since. 707 Motors says it's not there issue.