One of the most pleasant car-buying experiences we've had--which says a lot. Our lease was coming…read moreup, and while we were only casually exploring options (we had even preordered another vehicle), we decided to do some comparison shopping. I was surprised by a promotion on a new Audi Q5, so I submitted an online inquiry and immediately heard back from Devin. We went back and forth on the vehicle we were interested in, and after I shared details about our current lease, Devin offered to run numbers for a trade-in. I gave him a target monthly payment, and he worked with his manager to make it happen. Throughout the process, he was friendly, responsive, and never once came across as pushy or salesy. He was transparent about our trade-in value and provided clear quotes for two different trim options. Since we live about an hour and a half away, we were understandably cautious. Jay, the General Manager, reached out the evening before our visit to offer the option of completing the finance application in advance so everything would be ready upon arrival. The next morning, Devin confirmed we were approved and shared the final lease terms. To be honest, we half expected things to change once we got there--either a different monthly payment or a lower trade-in offer. Instead, the experience was exactly as promised. Devin greeted us right away, had the car ready, and after a quick test drive and trade-in evaluation, they honored the original sight-unseen offer and presented the same deal we had been quoted. We were in and out in about an hour. From start to finish, Devin was professional, approachable, and easy to work with. Even after the purchase, he remained responsive--quickly replying to a couple of follow-up questions (even on his day off) and ensuring someone else followed up to assist. All in all, this was truly one of the best dealership experiences we've had. Highly recommend both Devin and Audi Napa Valley.

I advertised my car for sale and Audi of Napa Valley gave me a very competitive offer. Josh was…read morethe salesman and after an inspection and test ride, kept to the initial offer. The transaction was clear from the beginning & the process was relatively quick. I had some initial skepticism as some dealers offer a higher price initially (Bait n Switch) then attempt to marginalize the true trade in value. Not the case here. A professional straight forward affair. I would not hesitate buying of offering for sale a vehicle with ANV.

called ahead to ask about selling my car and specifically asked whether coming in person would…read moreresult in a more accurate appraisal. I was told I could either get an online quote or come in for a better assessment and appropriate value, so I scheduled an appointment and drove in. When I arrived on time, I waited nearly 20 minutes. Eventually I was informed that the in-person appraisal would be very similar to the online quote, which made the visit feel unnecessary. The facility itself is clean and they have a nice selection of vehicles. However, I did have some difficulty getting assistance. I had to knock on an office door to get someone's attention before being connected with a representative. Overall, I'm sure CarMax is a good place to purchase a vehicle, but my appraisal experience could have been more efficient and better communicated.

Wow ,,, what a HORRIBLE experience…read more Went in to Carmax today to buy my daughter a car , we were greeted by a rude man in which I had to ask him hey you having a bad day buddy ? So then me and my daughter proceeded to look for the car she wants , we found it . We went into the show room asked if she could test drive the car , the gentleman ( Ken ) said yes no problem , he said he had to put us on a list and would be a short wait . Ok no problem ,, so we went and sat down ,,, 35 minutes later I went back up to the desk and asked hey do you know how much longer it will be ? Ken answers not sure , you still have the same one person in front of you ! We decided to just leave and buy the car elsewhere, Ken was friendly and professional unlike the guy who greeted us . Unfortunately carmax lost a sale and a potential customer , whats also weird is I counted 11 people in the show room standing around ( I took a photo but won't post it due to their faces being clear in the photo ) ,, on their phones doing absolutely nothing ! I actually asked what about all these people standing around , and the response I got was they are all with customers lol ,,, their was NO customers with these people , they were on their phones and chatting with each other . I was actually warned about this carmax and told their service is horrible,, guess I found out the hard way . The one star is generous , and only because Ken was helpful.

I've now purchased 2 cars from Hopkins of Fairfield, over the past 16 years. I have had the best…read moreexperiences at this dealership. The purchases have been so smooth, which I am so grateful for. The customer service is excellent. I worked with Noka & Raj and they were honest and upfront class acts from the beginning of the purchase to the end, starting the day prior! I could not have asked for a better car buying experience. Thank you all so much!

Had the best experience working with Inoka Kahawaii purchasing my MDX. He kept the entire process…read morehassle free and pressure free, and I was in and out in just a few hours. I will definitely work with him again and I highly recommend anyone who wants a positive car buying experience to ask for him directly.

I had bought a 2023 Honda CR-V hybrid sport touring model at a certain cow town dealership…read more Have been servicing it there also. Lately though, I have been feeling less than satisfied.......just feeling that for the money I was spending, the results weren't quite up to expect ions. Today I took my vehicle to be serviced at Steve Hopkins in Fairfield. A COMPLETELY different experience. Luis Guzman our service technician, what a PRO! Just went for oil change and tire rotation I had been having trouble because the TMPS kept coming on. Cow Town said during cold weather, it's likely to happen, never mind I've taken it there for TWO oil changes and tire rotations in the past year. Today during the tire rotation I get a call from Luis, the service dept says they found a small nail in a tire that has been causing a slow leak! Fixed it no charge! No more TMPS light coming on! I made another appointment for my 2009 Honda accord. Oil change tire rotation and brake check and all around e,engine check because I am going to give my pride and joy 2009 to my Granddaughter who will be a new driver in May! Thank you Steve Hopkins Honda. Thank you Luis Guzman......see ya Tuesday when I drop off my baby! You can BUY a Honda in cow town if you so desire, but as far as service goes........you are CRAZY if you take it anywhere else other than Steve Hopkins Fairfield!

I came in to request my service records and was disappointed by the way I was treated. The service…read moreadvisor was extremely rude. I understand you may have been on your lunch break, but a simple, polite explanation would have been far more appropriate than the attitude I received. This is not an acceptable way to treat customers, and it has left a very negative impression. As a result, I will not be returning here for future service.

Literally was able to get me into a car when I felt like I was running out of options. Would…read morerecommend

I went to the branch in American Canyon to purchase my first car. The salesman Kirby was absolutely…read moregreat! My whole experience was very good. There was no pressure to purchase a vehicle until I was ready and certain. I totally suggest anyone looking to buy a great and reliable car to come here!

Zahid is a top performer in his profession. Independent car dealers can be a little shady in my…read moreexperience. Lux Motors lead by Zahid is a breath of fresh air. I bought a Mercedes from Zahid and love it. It is refreshing to buy a car from an owner/dealer that is involved in every aspect. I hope Lux Motors can grow into an empire.

Zahir always goes above and beyond helping me out even with the little things. I was having an…read moreissue with a loose connection to my headlight and he called and got me an appointment right away at Element Auto. I was taken care of right away because of Zahid's help. I was in and out in 15 minutes. He always so patient with all of my unnecessary questions

Excellent Service Completely inspected and brought up to…read morespeed a Toyota Tacoma I bought at Carmax Completely trust Hanlees Toyota Fairfield James Sanchez service was outstanding Kudos

I will never take my car here for service again…read more After one service, I drove out the parking lot and had to immediately turn around after my car had a warning alert because my car had low oil level. How does my car have low level when that's what the service was for? I brought it back and the service advisor said he would drive it around to see what's wrong. He immediately drove it into the shop to address it without consulting with me first what the issue was. I was expecting he come back to me to take accountability and then go back to address the issue. But, I felt like they wanted to quickly dodge the issue. Today, I went in to get my car service for an oil change and I asked for a small discount which they easily honored. However, my dad told me there was a summer special so when I went back to pick up, I had asked about it. The service advisor said, the service was already complete and coupons need to be shown up front. The tone of this conversation was a "tough luck" vibe. I asked he couldn't even let me know what specials are available and he said there's too many coupons to be aware of. I'm so triggered by the fact that I'm a loyal customer and I believe service advisors are aware of these specials to pass along. To have the excuse and say there's too many coupons to be aware of is complete BS when you know you have many services in a day. Despite the 10% discount, I paid more than the special price which also included more services. I can't believe what this world has come to. This location is after every penny especially when they just put up the sign about coupons needing to be presented when the service order is placed.

-- and honestly, can Yelp add a sixth star? Because five doesn't quite do Michael Groves justice…read more Picture this: my wife, our kids, our two dogs, and me -- basically the entire family circus -- cruising up the 80 toward Lake Tahoe, ready for a weekend in the mountains. The day before, I'd just picked up my 2020 Roush F-150 from a 12-week service at Frontier Ford in San Jose. Twelve weeks. For a warranty catalytic converter and a full service (transmission fluid, brake lines, the works). And that was on top of a 16-week transmission saga back in 2022 at the same place. I was finally, finally, getting my truck back. Cue Friday morning. 70 mph. Family loaded. Dogs panting happily. Mountains in the windshield. And then -- BOOM. The truck slams itself down into 1st gear and the transmission lets out what I can only describe as a death rattle. Twelve hours. Twelve hours after picking it up from a 12-week service. Second blown transmission in three years. Here's where the universe must have felt a little guilty, because we limped that wounded truck off the freeway at 40 mph and rolled into Ford Fairfield -- and within 15 seconds of pulling into the service bay, out walks Michael Groves. I don't know what they put in the water at Ford Fairfield, but Michael is the kind of guy who looks at a frazzled dad, an exhausted wife, two kids losing it, and two dogs who have absolutely had enough -- and somehow makes you feel like you're the most important customer he'll see all day. Maybe all year. He had this look of genuine concern, a calming presence, and a welcome so warm you'd swear we'd known him for years. He ushered my wife, kids, and dogs (yes, the dogs too -- Michael is a hero) into the showroom, got everyone waters, made them comfortable, and got us set up in a rental. We were in and out in under an hour. Under. An. Hour. For a blown transmission. On a Friday. Coming from my Bay Area service experiences, this was a complete 180. Night and day. Different planet. And then -- because apparently Michael's superpower is "going above and beyond at a level that makes you rethink every other customer service experience of your life" -- he called me back on Saturday to let me know he was working on getting us into a 2026 Ford Navigator while my truck gets its third transmission. Saturday. On his time. Just to keep us in the loop. I grew up a Ford guy. My grandfather drove Ford trucks his entire life, and I still own his 1993 F-150 XL -- 33 years later and not going anywhere. People like Michael are the reason I'll always be a Ford guy. He represents the Ford I grew up loving: hard work, trust, and doing right by people. Michael, if you're reading this -- thank you. From me, my wife, my kids, and yes, the dogs too. You turned what could have been the worst day of our trip into a reminder that great service is still alive and well. Ford Fairfield, give this man a raise. And a parade. And probably a key to the city.

Huge thank you to the staff at Fairfield Ford, but I especially want to give a big thank you to…read moreKevin Garay. Sometimes getting a new vehicle can feel a little intimidating, but Kevin made the entire process very smooth. He made me feel comfortable, secure, and taken care of from start to finish. Once again, thank you very much, and I look forward to doing more deals with you in the future. Kevin was awesome and truly deserves this 5-star review.

AVOID THIS PLACE ~ They aren't honest with customers, they'll say anything just to get you there --…read moreand they're selling cars with MAJOR issues that you'll need to fix. I spoke to them multiple times over phone and text. Asked multiple times why the car I was interested in was a couple thousand below market. Their website intentionally had photos of the car that suggested it was clean. Were huge rips in the front seat, and the windshield had multiple issues, wasn't even drivable (neither was mentioned, or in the photos -- even though they knew i was coming from an hour away, and renting a car). They instantly said they'd drop $200 more for the seat & the windshield each, they just lied to me to get me there (on my time and money). Was still cheap enough i had it pre purchase to look at it, mechanic said there was over $3,000 in just labor that this car needed (for a car under 8,000..) They are misleading people on purpose, not telling the truth -- and selling cars with thousands of dollars of fixes needed. AVOID THIS PLACE!!!!

This business needs to be closed down before someone gets hurt. My car shut down on the freeway…read morehours after the purchase. I've had nothing but problems ever since. 707 Motors says it's not there issue.

met with Phil to discuss options available for when our lease expires in Sept. he got us into a…read more'26 GLC at a killer price. No hassling , no negotiating and no guy in the back room and no finance guy. easy peasy I would buy another car from him and this dealership any time I needed one

The Price Family has long been known for upholding a high standard of integrity and excellence in…read morethe automotive industry -- a standard my own father shared as Parts and Service Director at Sunnyvale Toyota in 2005. That reputation for honesty and professionalism is what led me to trust Mercedes-Benz of Fairfield. Unfortunately, this experience has been stressful, dishonest, and far below ethical standards. After purchasing a 2021 Audi Q7 Prestige 55, I discovered undisclosed windshield damage that had been concealed with an attempted repair. The flaw is visible in the dealership's original photos--where angles appear intentionally chosen to obscure it--and should have been identified during their pre-sale inspection. Despite this, they denied any knowledge, though the vehicle went through their service department prior to sale. They replaced the windshield with non-OEM aftermarket glass, compromising safety standards, HUD/ADAS functionality, and reducing the vehicle's value by about $4,000. When I retrieved my car, the new windshield caused a blurry HUD display, confirming distortion from improper glass. The replacement glass also isn't properly sealed around the rain sensor and camera area (photo attached), further compromising the vehicle's safety systems and weather protection. I contacted Mo, the General Sales Manager, expecting a professional resolution, but instead received a response from Simon, the Sales Manager, who continued to provide inconsistent information and inadequate solutions. He first claimed the windshield had been calibrated, but offered no documentation--then later offered to pay for calibration, confirming it never was. I've given them multiple opportunities to make this right, but they've responded only with excuses. Simon even stated they'd "only put about $1,000 more into this," treating a serious safety issue as a mere inconvenience. Instead of correcting their mistake, they offered to "unwind the sale," suggesting they'd rather resell the same unsafe vehicle than honor the deal they made with me. Their conduct violates several California consumer protection laws, including: * Vehicle Code §11713(a): failure to disclose material facts in a sale * Civil Code §1770 (CLRA): misrepresentation of quality or characteristics of goods * Business & Professions Code §17200: unfair or deceptive business practices * Vehicle Code §9990: failure to disclose safety-related repairs before sale I have full documentation of all correspondence and advised that I will be proceeding with an OEM windshield replacement through Audi Concord, for which Mercedes-Benz of Fairfield will be held responsible. Consumers should use extreme caution--this dealership's actions demonstrate a clear lack of integrity, transparency, and regard for customer safety. I'm confident the Price Family would not want this kind of shameful negligence and disregard for ethics occurring under their name.