Just picked up a Tacoma SR5. Salesman Tyler Gaul was super chill and knowledgeable. The deal was…read moresmooth and I am super happy with my new truck. Go see Tyler if you want a salesman that will listen to what you want and go above and beyond for his customers.

We just bought a 4Runner from Vasser and it was a very positive experience. We'd been shopping…read moreother Bay Area dealerships at the same time and, like most buyers, had already done quite a bit of online research. What immediately stood out about Vasser was the way our salesperson, Tyler Caruso, handled the process. We communicated mainly through text, and he gave us the information we needed without constantly calling or pushing us to come into the dealership. Several other dealers took the opposite approach. They filled voicemail with messages and texted nonstop, which we understand because their job is to sell cars. But their messages and texts were intentionally vague in response to our questions. Tyler was responsive when we had questions. But he let us move at our own pace. One thing that impressed us was that on a Friday evening, which we later learned was his day off, Tyler checked-in by text, and we ended-up putting together the framework for a deal. At no point did we feel pressured. Our purchase was a little more complicated because we planned to buy a number of accessories separately through Toyota Parts for a TRD off-road build. When Tyler learned what we were trying to do, he offered to help coordinate everything through Vasser, obtained an even better discount than the Toyota Parts promotional rate, and arranged installation at a reasonable cost. It made the process a lot easier than trying to manage it ourselves. The trade-in process was straightforward and fair. Once we finalized the numbers, we worked with Finance Manager Mariano Aguilar. He was organized, efficient, and easy to work with. The paperwork was explained clearly, and there were no surprises. While we were waiting in the lounge for the paperwork, we met another couple who'd driven from Fresno to buy their car from Vasser. They'd chosen Vasser for a lot of the same reasons. The conversation confirmed our impression that what we experienced was simply the way Vasser does business. Buying a car isn't usually an experience that people look forward to. But Vasser made the process easy. Tyler and Mariano are both professional, respectful, and good at what they do. We wouldn't hesitate to recommend Vasser Toyota to friends and family.

Avoid this dealership if you value customer service…read more This review is specifically about Carlos Barrera and the Sales department. To be clear, the Service department has been excellent -- professional, reliable, and willing to step in when Sales fell short. Special thanks to Maui Oregon in Service, who worked hard to make up for Carlos's lack of follow-through. On December 27, 2024, I purchased a Jeep Renegade from Carlos. The car had several issues that were written into the contract to be repaired. Because it was dark at the time of purchase, we couldn't fully inspect the vehicle. Later, additional problems surfaced, which Carlos also promised to address. Unfortunately, he stopped responding to me altogether. It wasn't until I posted a negative review on Google/Yelp four months later -- which Corporate noticed -- that he finally reached out. The delays were extreme. It took until April for repairs to begin, and our vehicle was out of service for more than a month. While a loaner car was provided, this did not excuse the lack of communication and accountability. To make matters worse, I later learned from Service that if the vehicle had been left with them at the time of purchase, the parts would likely have arrived within a week, not four months. You'd think Sales would be aware of that, but nope. By mid-May, most of the issues were resolved, but a dent and interior discoloration were left unaddressed. Service informed me that Carlos never passed along these items, despite assuring me he would. When I followed up, he ignored emails, responded once by text on June 3 promising to "look into it," and has ignored all communication since. See screenshot. I paid for a brand-new vehicle and was promised that all flaws would be fixed. That promise was not honored. Instead, I was met with months of silence, broken commitments, and an overall lack of professionalism from Sales. Now I will have to pay for the remaining repairs out of pocket somewhere else. If you are considering Hanlees, my advice is simple: buy elsewhere. The Service team may try to help, but the Sales experience with Carlos Barrera was a disaster. Do not put yourself through the same ordeal.

Stay away at all costs, and that goes for Hanlees Subaru as well. They will overcharge you at…read moreevery single corner, create problems that were non-existent, and lie directly to your face.

I had an amazing experience working with Isela at Honda. She was extremely professional,…read moreknowledgeable, and made the entire process easy and fast from start to finish. She truly cares about her clients, took the time to answer all of my questions, and made sure I felt confident every step of the way. There was no pressure, just honesty, patience, and great customer service. If you're looking for someone you can trust who genuinely looks out for your best interest, I highly recommend Isela!

I purchased a certified pre-owned vehicle here this past week after finding a car listed on their…read moredealership webpage from cars.com. My prior car was running fine and I didn't need a new car but wanted to see what was out there. It ended up that they didn't want to sell me the car listed on their website since it was at a sister site in Morgan Hill. They sold me on essentially the same car but with a different color that was currently being used as a loaner car for people to use when theirs was in the shop. It really felt like a classic bait and switch maneuver since the original car I was interested in was more desirable as it was listed as a private-use vehicle whereas the one they sold me on and what I ultimately purchased was a corporate fleet vehicle. They promised me that I would have the car in my possession 2 days later. I received no communication in this time when the car would be delivered until I finally spoke to a sales manager, Sylvia who promised me I would have the car on the 3rd morning. I did get car that 3rd morning and there wasn't an all weather cargo trunk liner even though I was promised it verbally. They also told me not to sign the title transfer of my trade in vehicle which felt like a red flag since this is typically standard practice with other dealerships and in my past experience. Overall, don't go in expecting anything more than your average car dealership experience. I spent 5 hours in there the first day and it still took three days to get the car. I felt that they really pressured me with all the sales tactics to purchase this car. I thought based on the reviews and that I didn't really need a new car, it would be a more pleasant experience. It was not.

Great service. I have a high performance supercharged mustang and they were able to…read moreGet my car taken care with no issues. Where other dealers dont know how to take care of modified cars this place does. Fast and convenient. Their service manager Don Roberts definitely knows how to take care of his clients.

They under different name now but still a lot off old staff still there that robbed up a lot off…read morepeople with the past name careful with what you buy I got a 2019 roush f150 from them with blown up motor 2 months later an the extended warranty did not cover so they like sorry we under new name we can't do nothing Danny is hu was helping me then jest cut me off once they under new name a bunch of x cons still there I had to pay out of pocket 23k they like the small dealers that say under new ownership after they burn their reputation what a bad experience

Im over 50 so I have bought a car or 2 but never have I had it so easy. Needless to say, I did know…read morewhat I want and I even knew how much I wanted to pay. Saturday, I walked into the dealership, asked to test drive a truck, and I took it for a cruise. When I got back, I asked for the best price they would offer. They came back with an out the door (tax included, no hidden fees) offer in seconds. I quickly said thank you and "write it up". I had to send my wife home to grab the checkbook. (we live local) before she could return with the check, I already signed all the paperwork, the car was cleaned and detailed, the tank was filled, and I was ready to go. I kid you not, start to finish. I was out the door in under an hour with keys in hand. Normally, I hate buying a car. I would rather go to the dentist with a mouthful of cavities then sit in most dealerships. Napa Nissan Is Family owned and I shows. Thanks

Family owned dealership with a great service dept. Service dept saved my daughters truck and gave…read moreit new life for less. After being told her truck had a blown engine by another dealer, Napa Nissan service tech found that to be false and fixed it without needing an engine. In fact after scanning the computer, it was just a coil and a vaccum hose. They take care of women customers and don't take advantage of them. I love that. I will take all 3 of my Nissans here for service. My daughter is so happy now. She loves her truck.

My experience at Hanlees Subaru in Napa was truly exceptional. From the moment we arrived -- my…read morefamily and I felt zero pressure into buying a car. Instead, we were treated with genuine care, patience, and top-tier customer service. This is my first Subaru and I want to thank Michael T. for making this entire process feel comfortable and stress-free. Thanks for being genuine and for the hospitality and the no-pressure approach. Thank you Napa Subaru, for making this such a positive and memorable experience for me and my family.

What a positive experience my wife and I had in dealing with Ron Cooper and Victoria Young. This…read morePower sales couple at Hanless Subaru provided top-notch customer service. From the very beginning, Ron's communication was excellent - seamless, efficient, and transparent. Victoria's in-depth knowledge of where we needed to be financially was a blessing! Plus, she made me laugh...a lot- BTW, I usually don't laugh at all!! :) :) I have nothing but positive things to say about the experience of purchasing a new Subaru. We drove four hours to buy the car here, and I will be back in the future (with my daughter and daughter-in-law) to purchase another vehicle(s) As I said, Ron and Victoria are "rewriting" the playbook on how Car Dealerships treat hard-working people. No games, no tricks, just plain and honest business!!! Blessings to you both!!!

Jimmy Vasser Chevrolet is the place to go! Ray and Rich were both fantastic to work with. As a…read morefirst-time car buyer, we felt completely comfortable throughout the entire process. Ray was communicative, professional, and genuinely friendly, which made everything smooth and stress-free. 10/10 -- I would highly recommend this family-feel dealership. We drove 7 hours to get this deal done, and it was worth every minute.

Lamont is incredibly passionate about what he does and truly puts his heart into helping people…read more The way he shows up for his clients and community speaks volumes, he's knowledgeable, approachable, and takes the time to answer questions and explain the process clearly. You can see his dedication through his social media videos; he's consistent, genuine, and focused on helping others feel confident. I would absolutely refer my family and friends to Lamont. If you're looking for someone who genuinely cares, communicates well, and brings positive energy to the experience, he's someone you can trust.

Jeff Mitchell was great to deal with-negotiated a great price and the truck was exactly what we…read morewere looking for-highly recommend this dealership!

Dealt with Jeff yesterday to purchase a cargo van. Such a pleasant experience. We had gone to two…read morelarger dealerships and were completely turned off by the pushy sales guys. The process was very efficient (I was being inpatient as I had my baby with us) and took less than 45 minutes to drive out of there with a new truck. Seems like the still have the small family run business morale which is nice to see. Recommend going if you are in search of cargo van, work trucks etc.

Today was the day I met Lamont Jones and it was an experience, a positive experience. I learned a…read morelot about my purchase details and it became a reality. Which as consumers we need to know. At the end of the day I finally made the purchase I have been waiting for. One that I needed badly and I did not over pay. Working with Lamont was great. If you end up working with him you'll learn a lot about him. He is good at what he does, a true genuine person. 10/10 would work with Lamont at Jimmy Vasser again.

If you are ever in the search for a car, I highly recommend Lamont Jones! He is there to help you…read moreget you the car you want. Nice guy and most of all excellent customer service!

Bought a car from here in Aug 2019. It has taken me this long to cool down from the experience. Let…read moreme explain... We researched the model car we had our eye on, including known issues for the year and KBB value. The one on this lot was priced high, but we rationalized that it was due to low miles for the year. Just in case, though, we took it to the Toyota dealer to have it inspected. As we were literally pulling away from the lot after having just purchased it, the check engine light came on. Not a great feeling when you just dropped $11k for a 13 year old vehicle. In retrospect, the light was probably in during the test drive too, but I didn't notice that because I was focused on so many other things. You sort of just assume warning lights won't be flashing when you're buying a car. Once home, had the car checked out by our trusted mechanic only to discover that the steering column was broken (!). We had them fix it to the tune of $800. I returned to M&J and explained the situation and got the "too bad so sad" response from them. They refused to even split the cost with me and further accused me of breaking it and that the car was perfect when they had it. First of all, how does one break a steering column driving on flat roads within a mile radius of the lot? I have never in my life broken the steering column in a car. I'm not even sure what stress the car (which is equipped with 4WD btw) would need to go through to make that happen. Second, to the point that we had the car independently inspected, apparently they don't include checking random things that usually don't randomly break in their 54 point inspections. They also do not check for warning lights apparently. All of this could have been right by the dealership to split the cost with me, which they refused to do. It left me feeling ripped off. Slimy business owners need to be called out so thank god for Yelp. Do yourself a favor and steer clear of this business, unless you are a mechanic and know what you're buying into. Otherwise you may get left holding the bag for some expensive repairs like I was.

These people are very easy to do business with. Nick, Moody, and Jose are all the type of gentlemen…read moreyou find when the sun is shining on ya. The car I'd initially inquired about by email was sold before I got a chance to get up there, and Nick let me know. I told him what I was looking for, and he told me about a recent acquisition. Couple days later, we had a deal. Seems simple enough, right? I'd been looking for a car in this area for months. These folks stand out.