Just completed work on a new lease with Jiminie Childers at JVT. I had to drive in from Novato and…read morewhen I arrived, everything was pretty much ready and done. I had overlooked one detail and Jiminie and the dealership found a way to get things worked out. Finance Manager and Sales Manager were also easy and great to deal with. This is the third or fourth car I've purchased from them.

Buying a car is usually stressful, but working with Anthony Rangel at Jimmy Vasser Toyota of Napa…read morecompletely changed that for me. I came in with two things working against me, a Tesla trade-in in a very saturated market, and zero interest in aggressive negotiating. I'm not someone who enjoys haggling. I'm transparent, straightforward, and value fairness. Anthony got that immediately. I shopped my trade-in around, and Anthony came back with the strongest offer by thousands of dollars. After seeing what some other dealers were offering, it was honestly a no-brainer to move forward with Jimmy Vasser. Throughout the entire process, there was no pressure, no gimmicks, and no uncomfortable sales tactics. Just clear communication, fair numbers, and respect for what I wanted. We went through a bit of a journey finding the right Land Cruiser(Only a week or so!). I passed on black and held out for Meteor Shower. Anthony worked on dealer trades, kept me updated the whole time, and never once made me feel like I was being difficult or wasting anyone's time. When the final vehicle came with a roof rack and predator steps I didn't want, they didn't try to convince me otherwise. Instead, they discounted the car and removed both items at no cost. That kind of flexibility and customer-first thinking is rare. Finance was also refreshingly easy. Elliot explained options clearly and didn't push add-ons I didn't need. If you're looking for a dealership where you can be yourself, be honest about your goals, and walk away feeling good about the deal, ask for Anthony. This is how car buying should feel.

Billy, Carlos, and Lilly are rockstars! They took great care of me. My 2021 Chevy Silverado had…read morebeen giving me transmission issues over a period of 8 months. I made the decision to switch over to Ram. I ended up paying a visit to Hanlees and purchased a new truck. Billy is the most humble and respectful car sales guy I've ever met. He was not pushy in any way. He was such a sweetheart. My husband and I ended up having a great conversation with Carlos. Billy sent me a follow up text to see how things were going with my new truck. I highly recommend Hanlees in Napa.

Avoid this dealership if you value customer service…read more This review is specifically about Carlos Barrera and the Sales department. To be clear, the Service department has been excellent -- professional, reliable, and willing to step in when Sales fell short. Special thanks to Maui Oregon in Service, who worked hard to make up for Carlos's lack of follow-through. On December 27, 2024, I purchased a Jeep Renegade from Carlos. The car had several issues that were written into the contract to be repaired. Because it was dark at the time of purchase, we couldn't fully inspect the vehicle. Later, additional problems surfaced, which Carlos also promised to address. Unfortunately, he stopped responding to me altogether. It wasn't until I posted a negative review on Google/Yelp four months later -- which Corporate noticed -- that he finally reached out. The delays were extreme. It took until April for repairs to begin, and our vehicle was out of service for more than a month. While a loaner car was provided, this did not excuse the lack of communication and accountability. To make matters worse, I later learned from Service that if the vehicle had been left with them at the time of purchase, the parts would likely have arrived within a week, not four months. You'd think Sales would be aware of that, but nope. By mid-May, most of the issues were resolved, but a dent and interior discoloration were left unaddressed. Service informed me that Carlos never passed along these items, despite assuring me he would. When I followed up, he ignored emails, responded once by text on June 3 promising to "look into it," and has ignored all communication since. See screenshot. I paid for a brand-new vehicle and was promised that all flaws would be fixed. That promise was not honored. Instead, I was met with months of silence, broken commitments, and an overall lack of professionalism from Sales. Now I will have to pay for the remaining repairs out of pocket somewhere else. If you are considering Hanlees, my advice is simple: buy elsewhere. The Service team may try to help, but the Sales experience with Carlos Barrera was a disaster. Do not put yourself through the same ordeal.

We had an excellent experience purchasing our son's car at Honda Kaster. The team went above and…read morebeyond to accommodate our needs and budget while providing exceptional customer service throughout the entire process. Everyone in the dealership was incredibly welcoming. Special thanks to Alexis for handling our paperwork, Jefferson for making the financing process seamless, Manager Greg for working out with our demands and especially Tita Leffy for negotiating with the bank to help us achieve our desired budget. The family-friendly amenities if you bringing your toddlers, including a children's play area, complimentary snacks, and beverages, keep everyone comfortable while you wait.

My wife and I came to this dealership with the full expectation to buy a brand new car from this…read moredealership. We were two signatures away from the deal, but solely because they were being extremely dodgy with us about what our final numbers were until we forced the finance manager to show us the numbers. The finance manager is one of the most disgusting people we have ever had the displeasure of dealing with ever. This guy was pushy, rude, and most importantly an absolute creep. He was forcing us into a deal we should have never signed, and wanted us to commit to $64k in debt for a Honda EXL. (For comparison, I bought the same car the next day for $30k cheaper.) When I left the room as my mother called me with a medical emergency, he then proceeded to ask my wife for her phone number and hit on her. Then when my wife said she was uncomfortable and pushed back on the deal he tried to pressure to sign the paperwork WHILE I WASN'T IN THE ROOM!!!! When she showed hesitance he became aggressive with her all while I was outside on the phone. When we left, we told them we had a medical emergency and I wasn't aware of what had happened just yet. The managers hunted me down asking "what happened". At that time I didn't even realize what the guy had done. After that I reached out to the manager and filed a complaint. In this day and age, there's no place for predatory men such as that financial manager. The way he preyed on my wife is absolutely disgusting and worrisome to think how many other women he's done this exact thing too.

Great service...super helpful service advisor ,Victor. You really helped to ease our minds…read moreregarding our F150. We are in the middle of a coast to coast road trip so this was a great stop!

Great service. I have a high performance supercharged mustang and they were able to…read moreGet my car taken care with no issues. Where other dealers dont know how to take care of modified cars this place does. Fast and convenient. Their service manager Don Roberts definitely knows how to take care of his clients.

Im over 50 so I have bought a car or 2 but never have I had it so easy. Needless to say, I did know…read morewhat I want and I even knew how much I wanted to pay. Saturday, I walked into the dealership, asked to test drive a truck, and I took it for a cruise. When I got back, I asked for the best price they would offer. They came back with an out the door (tax included, no hidden fees) offer in seconds. I quickly said thank you and "write it up". I had to send my wife home to grab the checkbook. (we live local) before she could return with the check, I already signed all the paperwork, the car was cleaned and detailed, the tank was filled, and I was ready to go. I kid you not, start to finish. I was out the door in under an hour with keys in hand. Normally, I hate buying a car. I would rather go to the dentist with a mouthful of cavities then sit in most dealerships. Napa Nissan Is Family owned and I shows. Thanks

I would not recommend buying from this place. I had seen a vehicle I was very interested in and…read moreplaced it on hold. I tried to send an auto inspector to look at a vehicle and the dealership called me saying it was sold minutes after. I had barely test drove it the day prior, that was extremely frustrating.

I don't write reviews often, but I've always had such great experiences with Hanlees Napa Subaru. I…read morecan't say enough positive things about this place. Definitely ask for Kevin or Christian, these two are the best. Give these two a raise!!

Christian was so attentive and helpful when I brought my car in today. He answered my questions and…read moreconcerns about the car and was friendly all throughout the conversation.

Lamont is your guy! He makes it easy! No pressure all love and understanding! I'd come get a car…read morefrom him again!

Jimmy Vasser Chevrolet is the place to go! Ray and Rich were both fantastic to work with. As a…read morefirst-time car buyer, we felt completely comfortable throughout the entire process. Ray was communicative, professional, and genuinely friendly, which made everything smooth and stress-free. 10/10 -- I would highly recommend this family-feel dealership. We drove 7 hours to get this deal done, and it was worth every minute.

Jeff Mitchell was great to deal with-negotiated a great price and the truck was exactly what we…read morewere looking for-highly recommend this dealership!

Dealt with Jeff yesterday to purchase a cargo van. Such a pleasant experience. We had gone to two…read morelarger dealerships and were completely turned off by the pushy sales guys. The process was very efficient (I was being inpatient as I had my baby with us) and took less than 45 minutes to drive out of there with a new truck. Seems like the still have the small family run business morale which is nice to see. Recommend going if you are in search of cargo van, work trucks etc.

Today was the day I met Lamont Jones and it was an experience, a positive experience. I learned a…read morelot about my purchase details and it became a reality. Which as consumers we need to know. At the end of the day I finally made the purchase I have been waiting for. One that I needed badly and I did not over pay. Working with Lamont was great. If you end up working with him you'll learn a lot about him. He is good at what he does, a true genuine person. 10/10 would work with Lamont at Jimmy Vasser again.

If you are ever in the search for a car, I highly recommend Lamont Jones! He is there to help you…read moreget you the car you want. Nice guy and most of all excellent customer service!

Bought a car from here in Aug 2019. It has taken me this long to cool down from the experience. Let…read moreme explain... We researched the model car we had our eye on, including known issues for the year and KBB value. The one on this lot was priced high, but we rationalized that it was due to low miles for the year. Just in case, though, we took it to the Toyota dealer to have it inspected. As we were literally pulling away from the lot after having just purchased it, the check engine light came on. Not a great feeling when you just dropped $11k for a 13 year old vehicle. In retrospect, the light was probably in during the test drive too, but I didn't notice that because I was focused on so many other things. You sort of just assume warning lights won't be flashing when you're buying a car. Once home, had the car checked out by our trusted mechanic only to discover that the steering column was broken (!). We had them fix it to the tune of $800. I returned to M&J and explained the situation and got the "too bad so sad" response from them. They refused to even split the cost with me and further accused me of breaking it and that the car was perfect when they had it. First of all, how does one break a steering column driving on flat roads within a mile radius of the lot? I have never in my life broken the steering column in a car. I'm not even sure what stress the car (which is equipped with 4WD btw) would need to go through to make that happen. Second, to the point that we had the car independently inspected, apparently they don't include checking random things that usually don't randomly break in their 54 point inspections. They also do not check for warning lights apparently. All of this could have been right by the dealership to split the cost with me, which they refused to do. It left me feeling ripped off. Slimy business owners need to be called out so thank god for Yelp. Do yourself a favor and steer clear of this business, unless you are a mechanic and know what you're buying into. Otherwise you may get left holding the bag for some expensive repairs like I was.

These people are very easy to do business with. Nick, Moody, and Jose are all the type of gentlemen…read moreyou find when the sun is shining on ya. The car I'd initially inquired about by email was sold before I got a chance to get up there, and Nick let me know. I told him what I was looking for, and he told me about a recent acquisition. Couple days later, we had a deal. Seems simple enough, right? I'd been looking for a car in this area for months. These folks stand out.