I recently bought a home built in the 70s, which had a past end-of-life furnace and which sensibly…read moredidn't have cooling, though I wanted it as its become increasingly important over the years. I pitched a project via Yelp to install cooling and replace the furnace to all of the most highly rated companies in the area. All of them recommended a heat pump as opposed to traditional AC. Better Air NW's proposal was not only the least expensive by a fair margin, but also offered the highest quality machines and best warranties. Normally, I'd be pretty skeptical at that combination, but all of the positive reviews on Yelp convinced me to accept their offer. A few days later, as I write this I'm basking in the warmth of my new heater. The installation was smooth, painless, and well done. Despite some unexpected challenges in the home's design to figure out and overcome, they charged exactly their estimate; there were none of the kind of headaches or scams that one often expects dealing with contractors. All in all, great experience, these folks deserve their lofty reputation.

I needed to replace my gas furnace and had been wanting to upgrade to a heat pump. As a new…read morehome-owner, and having had mixed experiences with heating/plumbing/contracting services, I got multiple quotes. I decided to go with Better Air NW, mainly because of their high yelp rating. Install did not go perfectly. I had concerns about excessive equipment noise. Justin (the owner) assured me that if it's not right, it's not done. Air pressure settings needed to be corrected. Due to the vibration, we unmounted the heat pump from the house. After that, it's been smooth sailing. They appear to have a strategy of cultivating customer satisfaction and confidence. If you're shopping around, these guys are a pretty safe bet.

Patrick and Dakota were prompt and efficient, and got the job done for the price initially given…read more No add-ons or hidden charges.

I booked AirGanic's services for duct cleaning, furnace cleaning, AC cleaning, and dryer vent…read morecleaning. They came on 3/6 in the provided time window, and did a good job of cleaning from what I can tell. On their website, they mention they provide a before and after report of the duct cleaning, though the only report I've received so far is the indoor air quality one. It would be nice to see the before and after, but that's not my biggest concern with their service. Unfortunately after they completed the service and left, I noticed floor new vibrations on the floor that is right below the furnace (which weren't there before the service). At the time since this was still during the day, I figured it might be from some construction work outside and ignored it. The vibrations continued into the night at which point I was getting concerned. I call them on Monday 3/9 and the earliest they can send someone to check it out is Friday 3/16 -- not ideal, but appreciated nonetheless. It's the same tech who did notice the vibrations on the furnace with the blower compartment open and fan running. Unfortunately he doesn't have an idea on what could be causing the vibrations from a cleaning. I suspect the vibrations to be from the blower going out of balance (perhaps from something settling on the blower during the duct cleaning). He goes to call his boss and returns saying the boss isn't also sure of what could be causing the vibrations, that the blower could be cleaned but AirGanic doesn't do it and that the boss would reach out to me with details of a company that cleans furnace blower. It's been three full business days and I've yet to recieve a call from the boss. I removed, cleaned, and put back the furance blower myself in the mean time which did resolve the vibrations -- it looked like there was stuck on paper on the blower fins. No idea where that came from. I'm not particularly happy with how my situation was handled -- if I am told someone will reach out to me, I expect to be reached out in a reasonable time. If I'm hiring a professional for a service and something unexpected happens, I expect help from the professional -- that's why you hire a professional. I was left without help and had to guess and fix the problem myself. Everyone makes mistakes, that's not what I have a problem with, I'm only interested in how well the mistake is remedied. I imagine this was something that doesn't happen frequently. In all probability, you'll hire AirGanic for cleaning, everything will go great -- I certainly don't contest that the cleaning itself was poor or unsatisfactory -- but if something unexpected happens, you might not get the help you are expecting.

Quality and value work! Worthy to have his work for fresh…read moreclean air Very professional and great job!!!

David was easy to communicate with, easy to schedule, and prompt to show up. He cleaned out our…read moreducts and dryer vent, his quote was accurate, and all the work was done quickly. I'd recommend him for sure.

I'd give Pure Air six stars if I could! Peter was super responsive and helpful, and solved…read moreeverything on our checklist. Our entire HVAC duct system was very thoroughly cleaned by him, and the furnace, heat pump and mini split were maintained and carefully cleaned as well. He also figured out a way to upgrade our older wireless thermostat to do what we wanted without requiring wiring. He showed us all of the work he was doing as he was doing it and did not charge suggest or charge for anything unnecessary. The pricing was fair and transparent, and his expertise in HVAC was clear. They were able to come out very soon after my initial request, and all communication was prompt and friendly. After being frustrated with not so great service from two other vendors in the past, Peter and Pure provided hands down the best HVAC experience we've had and we're switching over to Pure for both annual maintenance and to install another mini split later this year.

I needed to have a simple dryer vent cleanout, and received service the following day! Anthony…read morecontacted me the day I send my request, and could have gotten us in same day. Our technician, Sean, showed up on time, did the job very quickly and efficiently, the price was exactly what I was quoted. He left our home clean, and offered suggestions that will help us in the future. He was super friendly and patient with our questions. We fully intend to contact them if we have other issues or maintenance needs.

Max is awesome. Very communicative and walked through each step in detail. Highly recommendread more

I selected this company based on his outstanding Yelp ratings and he showed up on time and did an…read moreexcellent job. I rely on Yelp for most of my vendors and this company is first class. I had them clean my ducts and the dryer vent. I love it when a vendor is just exceptional. I had to wait a few weeks because they are in high demand but it was worth it 100%

this is the second time I have used it! Aiden and his colleague came in and did the work…read moreefficiently with great quality. He took pictures of before and after the work to show me his work. Appreciated! Thanks!

We had them come out to just clean our dryer vent. They were here for 15 minutes total, never went…read moreinside to actually push the lint out of the vent. They only did the outside and when I asked him about going inside he said that is appliance issue. My husband ended up purchasing brushes on Amazon and cleaned the vent out from inside, which in turn made him have to clean it out from the outside again. Not to mention all the lint that it pushed through on the roof again. Very frustrating. I actually took a picture and emailed it to them with all the lint that was taken out but never got a response.

We had insulation in the Attic replaced with new insulation in the crawl space our air ducts…read morecleaned. Aaron came and gave us an estimate after a throw check of our attic and crawl space. Aaron's attention to detail and explaining the whole process was incredible. The crew led by Luis was very professional and kept me aware of each step in the process. Eli in the front office was very helpful when we had to change a date. He was also very helpful and arranged payment through our bank. I will definitely use Environmental Solution again

Update: I was billed twice, so you'll want to double check your statement. I paid by check--to…read moreavoid the unexpected fees using my debit card. In related news, I later found out that asking adding a surcharge for debit transactions is actually illegal per U.S. Federal law. Good to know. (https://usa.visa.com/dam/VCOM/download/merchants/surcharging-faq-by-merchants.pdf) You might bring this up when they attempt to do charge you for a debit card, which my agent did. They can charge up to 3% for credit cards. Nevertheless, the good folks are the office were very nice about reversing the double-charge. I am waiting to see when it comes through. Pro's - Basic work seemed to be done well and at a price that was competitive with others I contacted at least for the basic service. - Communication was prompt. - After some re-scheduling on their part, the team did the work swiftly and efficiently. - Most of the terms were clear in advance, using Yelp Projects. Con's - This is a fairly shiesty corner of the home maintenance world. Many providers seem to give you a low-ball estimate to get in the door and then upsell significantly. - Envirosmart is not an exception. - The initial quote was $200. This included scoping the ducts and doing the negative pressure clean-out. - Onsite, they then upsold me to $670 for a more thorough brushing of the vents, sanitation, and some other ancillary services. - They were only modestly well-organized. They called the day-of to reschedule because of a conflict with internal training. They also confirmed a different time than I had originally scheduled. It was the difference of a 9 to 11am original window and a 2:30-3pm arrival. - The Yelp Project communication could have been clearer. They did not specify whether they were calling to quote me or coming to do the service! Amid all this and with some clarification and flexibility on our part, we worked it out. I would have appreciated either a discount or additional service for the delay. None was proffered. I did not go ahead with the upsell as I had already gotten quotes for less from other providers with somewhat more transparent pricing. I think the work they did appeared fine. See attached pics. Your guess is as good as mine which are before and which are after! They did not specify when they sent them to me and email took off the timestamp. I'm hoping the cleaner ones. I probably will try another service when I do this again and with a higher rated provider. All in all, though, I had low expectations and those low expectations were met.

An easy 5/5 rating, really appreciate Scott and his team. Communication was clear and prompt, they…read morewere very punctual for both appointments, and the pricing was fair and easy to understand. I had them come out and re-route my furnace's exhaust pipes, specifically fixing the terrible job a previous HVAC company did, and Scott fixed it in a fraction of the time with none of the hassle or mess. He even went above and beyond and replaced our air filter for us and repaired the vinyl tubing for pumping out furnace condensate, too.

Hired team to come and do a vent cleaning after my house had gone through a remodel. Appreciated…read morethey were up front with their cost structure. Tech came out and did his job well. Highly appreciates the experience