We've been using Lipsey for bottled water delivery for years, and I can't say enough good things about the product and the company. Their customer service is outstanding - friendly, helpful, and always quick to respond to a question or concern. The drivers are always courteous and eager to help as well. And the water is DELICIOUS. Everyone who tries it comments on it. The water is bottled in glass, so there's no danger of chemicals leeching into it, but that also means there's all the liabilities of glass (e.g. don't store the water outside in the winter). read more

Kind and caring towards their customers. They will make sure you are satisfied and always look to make sure your needs and asks are prioritized. Thank you! read more

My last review of Lipsey Water was written in May 2024. As of December 2024, Lipsey continues to exceed my expectations. I am incredibly grateful to have an alternative to the service I had previously. Lipsey's glass bottled water tastes great, and their delivery driver shows up on time, consistently, without fail. When there is an approaching holiday, they actually check-in to make sure you have enough water. I continue to recommend Lipsey without hesitation. Their team is the best. read more

I've never been talked to by a company employee like Chad did today. I sent lipsey an email since they never answer their phone saying their billing is insane and I am canceling my service. Chad called my email bizarre and after trying to explain my billing dispute to him without any valid response on his part he told me I was a very difficult person and so I said just cancel my service and he said that's a done deal. if you want to be vastly over charged and get no customer service, lipsey is your company. read more

The delivery guy rang the bell, left a 5 gal bottle at our door and left. (My husband and I notice that he can never leave here fast enough!) I'd appreciate 30 seconds to get to the door - I don't sit at the door. We needed three bottles of water. I called the company to ask if the delivery guy could come back (I watched him pull out of our driveway). Sharon answered and didn't seem to care - she told me she texted the delivery guy. (Why not call him? I'm looking at his truck drive AWAY.) I called back two hours later to see if he was coming back (I didn't want to miss him again). Sharon was rude and told me that she texted him (DID HE RESPOND?). I asked if he was definitely coming back so that I could look out for him. She was nasty and said that he was coming back. He did not come back. We will run out of water before the next scheduled delivery. WHY ARE Y'ALL SO RUDE?! GET A DIFFERENT JOB. read more

Lipsey Spring Water is absolutely the best bottled water we could find. The water tastes so good and the delivery service is outstanding. Yes, it's glass bottles they use but how else are you going to get the best tasting water free of chemicals! Can't recommend this enough! read more

Imagine my surprise and excitement when I got this AWESOME gift certificate at Souper Jenny on my lunch break a few weeks ago: - Receive 2 weeks of FREE Lipsey Mountain Spring Water (in the form of a cooler and two 5-gallon bottles that they'd come set up at my job) - Lispey would then PERSONALLY give me a voucher for a free lunch at Souper Jenny Rushed back to my office to place my order! I left a message with the receptionist... THREE WEEKS AGO! I'm sure your water is delicious, but unfortunately I can't review it since returning my phone call never made it on your to-do list. Apparently some people just aren't serious about building their customer base... Oh and Lipsey, if you're reading this, don't bother returning my call now... I'll stick with my trusty smart water! read more

Lipsey Mountain Spring Water - the gift certificate that never got used... now it lives in the trash - Water Delivery Near Me - Atlanta, Georgia

We recently moved to Atlanta, while most things have been great, the water here is not one of them. The odor and taste of tap water is just not right, so we googled around and found Lipsey. The water is fantastic, second only to the great service of the delivery man!! (Seriously, I cant remember the last time I was thanked so much for my business?). The glass and stainless steel is visually pleasing, but you should know that 5 gallons of water is heavy and if you drop it, it may break....but the delivery gentleman offered to swap it for us if we could not do it on our own but I do not find it that difficult to swap, I have had service in other cities before, so I guess I am used to it. Anyway, we did the trial but are definitely keeping the service, very pleased!! FYI for a better Gin &Tonic use the bottled water for ice cubes, it does makes a difference! read more

Absolute worst experience this morning after having been a customer for 23 years. I'm a 59 year old woman who can't lift and carry the heavy water bottles up stairs on my own. Rich, my regular delivery driver (who has been wonderful), wasn't working today. I called to request that today's driver either knock on the door or ring the doorbell. He did neither. When I called to tell them what had happened and that I had no way of bringing the bottles inside, Chad the manager was beyond obnoxious and hung up on me. I called back multiple times, and he intentionally didn't answer. Highly disappointing and inexcusable behavior. Especially towards an extremely loyal customer. read more

We had horrible incident in my home that made us discontinue this water service.The company never advised that the glass container could crack in your hands. My husband cut his hand and feet when trying to change a new bottle. My daughters were close by and have scrape cuts in arms and hands. We spoke with the company vice-president Ryan, he said he will call back and after a week I'm still waiting for his call. So be careful with this company the water is good, super expensive, but the quality of the product and customer service are the worst. They seem to be over their head maintaining the quality of the glass bottles being a small company, a safety hazard. read more

Been using Lipsey for over a year, and thoroughly happy. These reviews mentioning incidents appear to be from competitors. They glass they use is pharmaceutical grade, and exceptionally thick, so breakage isn't a concern. read more

I have been using Lipsey for home service for one year. The water is in 5-gallon glass and tastes great and no BPA from plastic. Just a note - The bottles are about 50 pounds and breakable if dropped. However, the awesome delivery guy, James loads them in the cooler for me. I have always had great and friendly service from Lipsey. read more

The water and service is good, no doubt. But we had in incident in our office that made us stop having this water. Some of the glass containers were cracked, and one of the employees cut his hand trying to change a new bottle. Long story short, he had to go the emergency room and had 5 stitches. The bottled broke on his hands!!! So be careful and think twice before having glass containers. Specially with children around. read more

I am new to the Lipsey water experience, but I am already hooked. The water is crisp and free of the odd flavors and smells often found in chemically purified water. And the service is unmatched in courtesy and professionalism. I can definitely see this water becoming a staple in my life. read more