They are incompetent and dishonest ! I called them yesterday for a leaky kitchen faucet and they got there within a few hours. That's where my good experience ended...
2 guys were here for 10 minutes, charged me $85 and told me the snap on coupler was cracked and had to be replaced. OK, not so bad I think...probably a $50 part.
Ahh....the problem however sir is that the manufacturer no longer makes that part and we're just going to have to replace the WHOLE SYSTEM FOR $450 !! Yup, that's right, had a lady down the street with the SAME problem just last week and those parts still haven't come in yet !! Can you believe that...what a coincidence !!
They also gave me the good cop, bad cop routine which was really insulting.
The good news they told me though is that we'll knock off the $85 we just scammed you out of if we do the work....gee thanks I thought.
So I called a competitor and told them of my dilemma...he said check with the manufacturer, they may warranty that part. So I called Grohe who makes the thing and boom....new coupler UPS the next day for no charge to my house with instructions. No tools needed and it took me 15 minutes. I also called a plumbing parts distributor in the area and they had the exact part as well for $38. But according to JC Blue, the owner, he was "told" they don't make them anymore and that's why I MUST replace the whole system.Gee, thanks for being thorough JC.
When I called the company back to complain, I got "oh we never said that" we said such and such was out of date....complete BS and they know it. They are used to taking advantage of older, rich people in McLean and getting away with it. Their BS was sooo transparent, it wasn't even funny. read more