Solid hotel under hilton ('tapestry') label. Room layout are offbeat as this was a conversion…read morefrom a synagogue that became empty in 1968 i believe, lay fallow for years and then was purchased and converted. Note, they cover a Lyft rode to get you back to the airport

Convenient location. Large room. Could update hallway wallpaper and carpets . Reminiscent of a…read moremovie from the 70s ... no tricycles ! I'll say it's fine. I will say the staff are all super friendly which carries a lot of weight. They have an exercise room it's small, but it's better than nothing. Probably they could use a fan in that room.

Very interesting place. Evidently extensively remodeled in the past few decades after glory years…read moreat the height of the Erie Canal and the Industrial Revolution in upstate New York. Hotel decor was pretty spectacular, until you got up close and realized that much of the intricate scrollwork was not wood, but resin replacements molded on the few remaining wooden pieces left from the late 19th century. We had a sleeping room directly across the street from a huge, brilliantly illuminated museum sign that flashed all night long. The blackout curtains weren't. We tried one of the restaurants on the ground floor of the hotel, which was adequate but expensive. From that point on, we ate elsewhere, including at the fabulous restaurant and small business incubator across the street, and the wonderful Chinese restaurant about two miles away that also happened to serve dim sum. We were shipped two large packages while there, and the front desk staff was incredibly helpful in locating and providing those packages to us. Later, it came time for me to send out some parcels from those packages for folks who were no-shows at our conference, and once again, the front desk staff were incredibly helpful in providing some packing materials and boxes from their Receiving department for my use. As part of a larger conference, our small group had the use of one of the ground floor meeting rooms for an hour early on a Saturday morning. The hotel staff was very helpful in allowing us in an hour or so before our meeting was to begin to permit us to set up for our session.

I needed to visit Syracuse for business and stayed at this Marriott. Since my business in town…read moreinvolved meetings, I also reserved a conference room on the 10th floor. The staff here was very helpful, accommodating, and easy to work with when booking the conference room. They were equally helpful when I arrived and needed access. The room had a TV in it as well as a large table and it was comfortable for the all day meeting we had. Regarding my staff, checking in was great. The folks at the front desk were friendly and helpful. They have an M Club here, which I visited a couple of times. I wanted bottled water, which they don't have in the M Club, rather you need to get it from the front desk. They use water refilling stations in the M Club, which I hate when staying in a hotel, I'd rather have the bottled water in the fridge in my room, so I'm glad they were able to accommodate me on this. The guy working the M Club both times I visited (in the evenings) was great, friendly too! The hotel itself is BEAUTIFUL! Honestly, I stay in hotels weekly and I'm pretty much done with the typical design of the average Marriott and this one breaks that mold! It's historic, beautifully renovated, perfectly operational, and centrally located. My room was very nice! They upgraded me to a suite and when they told me this during check in, I wasn't too impressed, as I hear that I'm "upgraded" all the time, but when I get to the room, they look typical. This room was HUGE! It had a living room, two king size bedrooms, and two full baths in it. The living room had a nice desk and plenty of seating for a family. There were also 3 TVs in this room. Bathrooms in the rooms were beautifully renovated to have a period look and they worked nicely. Housekeeping even did a nice job keeping everything polished in this room. Overall, I really enjoyed this stay. I'd most definitely return here in the future!

Stayed there for a week for work . For being where it's…read morelocated , my hopes weren't very high, but it was great . The hardest part was finding it , the sign is tiny and blocked by a bush till your right on top of it and it's located way back behind another building . They need a better sign . The room was spacious and my favorite part was the comfy couch , it's long enough to lay on and take a nap . Breakfast was included, it was minimal , meat, eggs of some sort , potato's , and my favorite waffle maker , and assorted cereals, yogurt, fruit . I would definitely stay there again now that I found it .

Fair price. Cleaning crew were rude, the bed had stains on it and the all of the shower condiments…read morewere not working. If you just need a place to stay, their pricing is good. If you are going to be there a while, I recommend somewhere else.

Gorgeous, restored, modern, wonderful!…read more We had the best experience at this hotel. We got a king suite with a separate kitchen and sitting area, as we were not leaving our room much due to surgery. The room was spotless, the bed was so comfortable and there were a lot of pillows. You could have parked a Buick in the bathroom! We ended up being done with our medical appointments two day early. They were unable To refund our room (which they were not obligated to do anyway) but willingly gave us one free nights stay voucher. How wonderful is that! So accommodating and nice. The two staff ladies at the desk were so kind to us. This hotel has a "wall of fame" where you can see a few of the stars who have stayed there. It's in the heart of a city circle area where there are some shops and restaurants to walk to. Again, we were only able to leave for a bit (for our sanity) but it's location was perfect for a walk. We will definitely be back!

We really enjoyed our stay at this grand old hotel smack dab in the middle of Syracuse…read more Because of it's location they do not offer parking, but there are many lots all around the area. We found one that only charged us ten bucks for the night. We were in town for a concert at the Landmark, which is literally across the street. After the concert ended, we were back in our hotel room in about five minutes. There are also tons of great bars and restaurants all within a few blocks. Our room was clean and spacious enough for two people, and the bathroom was roomy and clean.

I had a great stay at this hotel. The front desk attendant was beyond friendly and helpful…read more Our room was clean, I would say it was somewhat spacious and there was ample FREE parking on site. If I'm ever in the area, I would definitely stay at the Aloft again.

Cute little boutique hotel in the area. My nephew graduated from Cornell and this was the closest…read moreaccommodations we could find. It's clean and quaint. Within walking distance to a ton of restaurants and the Destiny USA mega mall. Front desk staff here is super friendly. The gym is cute and they even have an indoor pool. Rooms are equipped with a safe, fridge, individual coffee/tea maker. The bed was actually comfortable too. The walls are pretty thin though so beware. Housekeeping the neighboring rooms woke us up every day of our stay. I do like that you don't have to pay extra for parking as well. Overall, we had a pleasant stay.

Unfortunately, I could not find a Yelp review for the restaurant here. I asked the folks at the bar…read moreif they had a restaurant name to which I was given "salt city eatery". This review is regarding the restaurant only. The menu they offer does provide a nice array of food options. From seafood to steaks to burgers, salads, and soups, your choices are pretty vast. I was in the mood for a burger, so I got myself a burger, medium prepared with cheese. About 15 minutes later the burger arrived. It was quite well done and not very tasty. It did come with one wilted piece of lettuce, a tomato about the size of a quarter, and hardly enough cheese to call the cheeseburger. The brioche bun was toasted and very fresh. The french fries are on the better side of french fries. And they give you a lot of them. Though it was highly recommended by the server, I found it to be nothing special.

Deceitful, overpriced, and no longer customer-focused. Hilton is clearly cutting corners…read more We recently stayed for two nights (8/28-8/30) at a cost of more than $850, and our experience was incredibly disappointing. The most frustrating part of our stay was the hotel's questionable parking charge policy. We were charged $15 per day for parking, yet nobody at check-in asked whether we had driven to the hotel, arrived by rideshare, or had been dropped off. No one requested a vehicle description or a license plate number. The charge simply appeared. This felt less like a legitimate parking program and more like a convenient way to tack on extra fees to guests' bills. Adding to the frustration, the parking lot was largely empty during our stay, and Booking.com advertised free parking when we booked. Charging guests for parking without even confirming they have a vehicle is not just poor customer service, it's deceptive. The problems didn't stop there. My husband completed a digital check-in, only for us to arrive and learn that our room was not ready. We sat in the parking lot for nearly an hour. When I went inside to inquire, I was confronted by a group of approximately seven teenagers who appeared to have snuck into the hotel and were letting friends in through alternate entrances. We watched security repeatedly escort them out while they screamed profanities and threatened both me and the security staff. When I informed the front desk, I was casually told that these individuals frequently hang around the hotel and Destiny USA. Ironically, a room became available immediately after I complained, and the front desk admitted that the digital check-in system "doesn't really work well." Despite paying over $850 for two nights, our room was never serviced. Housekeeping never refreshed the coffee supplies, and we were never offered water at the front desk, a standard courtesy we have come to expect from Hilton. After my husband completed the post-stay survey and outlined these concerns, it took two days for Fernando, the Front Office Manager, to respond with a generic acknowledgment that they "understood our disappointment" and had "missed the mark." There was no explanation for the parking charges, no accountability, and no meaningful effort to address any of the issues raised. We have stayed at this property for years, but this visit made it clear that guest experience is no longer a priority. Between the misleading parking charges, poor service, lack of housekeeping, security concerns, and an indifferent management response, this hotel has become a poor value and a poor representation of the Hilton brand. If you're paying premium prices, look elsewhere. There are plenty of hotels that won't charge you questionable fees and then act as though your concerns are an inconvenience.

Wade, David, (drivers) Ted, and Val, y'all…read more Wade, David, (drivers) Ted, and Val . Corporate: stop what you're doing and give these guys a matching 401(k), company car, and a giant gold medal with a holiday to commemorate. Think about that feeling when your grandma's making you soup and you stayed home from school. That was the vibe. We were stranded in Syracuse after a looooong vacay that ended in Covid for all of us, kids included,---and when I say "kids" I mean a 5 & 8 -year-old who "just wanted to go hoooooooome", a.k.a. 3k miles away, after 2 weeks with our in-laws--u do the math. Could've been a hell on earth uation where we were ripping each other's heads off, but these people straight up kept us happy, fed, and didn't treat us like lepers despite the fact that we looked like hot garbage. They even drove us to the local pharmacy to get meds for the kids more than once. Not sure what people think about Hampton, but i used to think: dinky/ kitschy. FAKE NEWS YA'LL. We got better service and care here than I've had at any other resort around the world. These people genuinely cared about us, listened after we got bumped off 2 Flights and treated us like family. I would've had dinner w them. It wasn't just 1-2 people. It was literally everyone who worked there. On top of this we got free breakfast that actually tasted good. Biz services were legit and the team helped by printing things out correctly for me better than FedEx Kinko's does when it didn't work for me and I was under a tight deadline. They even chatted with me when I was about to lose my mind about work stuff. Who does that? So if you're looking for a place for a therapist, a couple new cousins, good breakfast for free, endless coffee that taste good, and legit empathy w/ those giant fluffy comforters, skip the four season--come here. Sidenote, my son left his cell phone there and they called us before we even knew we forgot it + mailed it across the country free of cost. These people would be seated right next to us at our Thanksgiving dinner table if they weren't 3k miles away. Way to be y'all. You made a crappy situation into a warm, comfy hug of a stay when our kids were losing it and we were basically hallucinating elephants due to that awesome COVID fever. Special place in heaven-not just Yelp- for these people.

Recently enjoyed a peaceful stay at the Hampton Inn in Syracuse…read more The hotel itself is squeaky clean and my room was beautifully quiet. The bed in my room wasn't terribly comfortable (it was doable but lots of waking up). Aside from that, my room was quite comfortable. The location is ten to fifteen minutes from downtown Syracuse, so it's relatively convenient if you have a rental car. The parking lot is well lit and arranged. There was nothing to differentiate itself from any other Hampton but I enjoyed a clean and relatively comfortable stay--so, good enough!

Convenient location - near a lot of bars, restaurants. Street parking was easy…read more Loved that the staircase in the hotel was simple to get to, which I personally prefer over elevators. The complimentary hot breakfast was a nice bonus. And personally, I was happily surprised with the kitchenette in my room, so much easier to wash my water bottle and make a hot mug of water. The key card access for hotel entry added an extra layer of security. The walls were a bit thin, as I could hear alarms going off in neighboring rooms in the morning, but overall it was a very comfortable stay.

Filthy room and rude night staff…read more My long-distance boyfriend drove me back to New York and I was super excited to show him Syracuse, my home. He booked the hotel because the reviews and price looked okay and everything was fine until we got up to the room. There were roaches and a weird yellowish stain on the bed. I went downstairs to complain about the roaches (around 11pm atp) and the older man working at the front desk LAUGHS at me and says that I'm lucky it's not bedbugs. I was kind of stunned so I just stood there confused and he kind of just shrugged and was like "Yeah, sometimes the housekeeping keeps the door open and they come in from outside." We were on the third level. Would not stay here again under any circumstances. I'd just sleep in the car.

The hotel is fine it not great or anything but convenient. Their shuttle service is pretty decent,…read morepick up and drop off from airport. Hotel is busy with lots of sports kids and parents . Their breakfast is meh .... They need to do a better job

My experience at the DoubleTree Syracuse started off great and then slipped a bit. On the positive…read moreside, Sammy at the front desk was extremely kind. He greeted me warmly, gave me water, and even extra cookies. That first impression was exactly what I expect from Hilton--hospitality all the way. After that, things went downhill. I was given a room with two double beds instead of a king. I'm 6'4", and I simply couldn't fit comfortably in the double bed. I went back downstairs to ask for a king, but by that time (around 9 p.m.) they said they didn't have any available. That was disappointing, especially for a brand like Hilton. On top of that, finding ice was more complicated than it needed to be. The ice machines are only on the second floor, which isn't the end of the world but is inconvenient when you're tired and just trying to settle in.

Location is fantastic. Rooms were probably great at some point but have fallen into true disrepair…read more Rust stains everywhere. Kitchen cabinets practically falling apart. Stained ceiling tiles. Who knows when last paint job was. Could be fantastic but I guess they don't need to do anything since so limited options in Syracuse. Staff all very pleasant

The stay was alright, but the ridonkulous person who answered my call today ruined this review. I…read morewas looking forward to receiving help getting information about a bill, so I could get the points from a stay that wasn't counted on my account for whatever reason. I gave my name, it's long, sorry, but you didn't have to sound annoyed it was so many letters. Then you couldn't find it, so I gave my wife's last name, which it may have been under, but was charged to my card, but you told me she would have to call, and straight up hung up. You were absurdly curt with me and that makes me want to stay miles away from wherever your negative energy is. And that happens to be the phone at the front desk of the Residence Inn. 6:00 PM EST on Tuesday, April 28th. Give yourself a round of applause- ya ruined my afternoon.