I had a pleasant experience today at living spaces due to some amazing team members! I was first helped by Maggie, who was so generous and fun to be around. She was also sweet to offer some water and coffee to us while we waited for a sales associate. Unfortunately they no longer offer cookies and I'd like the petition to bring back the cookies! Our sales associates were Rosie and Olga and they were super attentive and provided exceptional customer service. They were very helpful in providing recommendations and giving us insight on how the system works once we ordered our furniture. We ended up customizing our bed and look forward to getting it within the next few weeks! Thanks to the amazing ladies for making our evening easy and efficient! read more

I purchased a couch from here a few months back. I specifically wanted back cushions that had removable covers so I could wash them as I have a dog that sheds. Well a few months in owning this couch, I decided to wash the covers. When I unzipped them I found they were full of clumps of filling rather than a removable filling. Meaning in order to wash the covers you have to make a huge mess in your house pulling out hunks of filling and trying to stuff them back in somehow afterwards. ON TOP OF THAT, the covers started unraveling at the seams after the first time I washed them on gentle cycle. The quality of these back cushions is an absolute joke for the price that I paid for this couch. First and last time I take a chance on Living Spaces. Photos attached! read more

Living Spaces - Furniture Stores Near Me - Monrovia, California

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We recently purchased a condo and headed to Living Spaces to pick out some key pieces like sofas, a desk, tables, and more. A lot of their furniture fits our aesthetic, which made it easy to find things we love. If Living Spaces doesn't have the style we're looking for, we also check out local furniture stores and IKEA to round out our space. The service here is fantastic staff members are friendly and helpful, but they never hound you or push for a sale, which made our experience stress-free. read more

Very disappointed in Living Spaces. We ordered our couch and other furniture from this store. When we ordered we told them we had a very specific need for a delivery date as this is for a second residence. They ASURED us the couch was in stock and would be delivered no problem. Two days before delivery after we had already made plans and taken days off work, they call us and tell us it is back ordered. Greedy company selling our couch to other people and making us wait, take more time off work. I can not believe after all of the money we spent with them they have no remorse for this. I will not do business here again. read more

A few years ago I furnished my whole apartment at living spaces including the purchase of a living room table with a lift. At the time I was convinced into adding the 5-year extended warranty with ample promises regarding its robust coverage. Fast forward, a few years later and now the lifting mechanism is going out and Living Spaces has denied my claim because I notified them within 31 days of the issue rather than 30 despite having years of warranty left in my plan! What a joke, what is the point of a 5 year warranty? In the future I will gladly look to Ashley furniture, La-z-boy, or At Home for my furniture needs. read more

Great selection of leaving room, beautiful and well built couches. sofas and love seats, nice and clean showroom and most impressive the service I received from the sales people. Not pushy at all. Leaving spaces will be my # choice for furniture. read more

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Truth be told, I really only like "shopping" for furniture or home decor on Pinterest....it's a passive, fantasy based endeavor where only my opinion matters and wins, 100% of the time! LOL...that said, the reality is we need new couches. 9 years, two dogs, and two kids later -- it's safe to say that our couch has been through stuff and things. Reluctantly, I came with hubby...more like he brought me in tow to look for something that we would all be happy with. Admittedly, I am not an easy customer....but George was great -- super helpful, tolerated my questions, helped allay my concerns for future stains and wear and tear. Overall it was a pleasant experience....I credit George for that! read more

The prices are competitive and the sales people are nice. But as soon as my recliner was delivered, we noticed there was only a one sheet of instructions. Even the online instructions had very little info. We got it put together quickly and plugged it in to recline but there's other buttons and it doesn't say what they do. There's another cord that doesn't seem to connect to anything. I phoned them for help. After holding for a long time I was disconnected. I called back. Finally, they connected me to someone who I was told could help me. As soon as he said hello I was disconnected. I called back again. Someone said they would send someone out - she said a "team of experts would come out" but it would cost $99. I said I just need someone to tell me what to do. She directed me to a website that had no information about the extra cord. She said she didn't know but for $99 they would have someone help me. I said could someone just talk to me or even a video call? I spent approximately $900 and I have the 5 year Care Warranty. But she said it didn't matter. It would be $99. Finally, after I asked for a supervisor she waived the $99 but this is just the worst experience I've had in a long time with customer service. read more

Small store = small selection. We were lucky to talk to a non-rude staff who was good at helping us understand couch features of interest -- durability, long-lasting. We have not bought anything from here yet. Couches: 1. Down or foam layer. Foam is more firm solid. 2. Foam density to be 1.8-2.0. 2.0 is very firm and best. 3. Polyster or blend. Features: Water solvant or no water allowed. No sales or specials. Free delivery - setup yourself. Full service delivery, setup - cost $99-$139. Exchange is no restock it same or higher price. Or else 10% restock. 7days. There is a public restroom inside. read more

If there was a way to give them no stars thats what I would do. This store is nice, the sales people are nice and not pushy. But let's fast forward to delivery. That is a boat full Of crap because you can't call them a delivery service. So my couches were set to be delivered today 03/09/2022. The guy gets there leans against my gate and says it's not gonna fit. They made no attempt to try. Mind you I paid for full service delivery what kind of crap is that. Didn't even attempt to try. They simply pulled the couch of the truck and staged it for pictures. They called me while I was at work and said we can bring up the loveseat but the bigger couch we can leave outside and you can try to put it inside. Seriously! that is not the service I paid for. I expected so much more. After the fact, I had my mom refuse the delivery. I called customer service and they said they couldn't refund anything but the price of the sofa. I decided to go to the store. After 30 minutes they refunded me. Don't waste your time here and if you do come and buy pick it up yourself and pull a Ross Geller and PIVOT! Because their delivery people sure won't do it. read more

Living Spaces - Delivery guy deciding after 39 seconds of arrival it was gonna fit, just by looking at it from the gate. - Furniture Stores Near Me - Monrovia, California

Seven days for returns is unreasonable. Customers need more time to truly assess their purchases. I didn't even unpack my sofa in that timeframe, and now I can't return or exchange it. This policy needs to change. read more

We are very grateful to Living Spaces for gifting us with a mattress (whatever size we needed!) because of our being impacted by the Eaton Fire. We were graciously received by James who welcomed us and facilitated the choice of our mattress. Maggie was very kind, offered condolences for our experience of loss because of the fire and completed the generous transaction for us. We had bought a dresser there recently and are very happy with it. I especially appreciate that the sales people are helpful but don't hover over you as you shop. So, thank you to Living Spaces and the kind personnel who represented them well! read more

It's so unfortunate that the in store experience was so great & once they sold it to me they didn't care after. I got a coffee table that I tried to make work in my apt and it's way too big so I called to see if I can exchange it and their management team got super hostile with me. The gentleman (Renee)raised his voice at me when I challenged their return policy and asked for an exception to their 7 day rule. I'm not asking you for mt Everest I'm asking you to exchange something but he was adamant to sticking to 7 days and it's probably because they get it from the same manufacturer can't return it themselves. Regardless I didn't appreciate being screamed at like that regardless, I'm a customer and being hostile to a female when you're clearly a grown man and ur supposed to be a manager is really disturbing and unacceptable and intimidating , they make you a manager because you keep your cool and not because you go off. I almost cancelled my other $2300 order too because they're so unprofessional. DO NOT PURCHASE FROM HERE. read more

We had an exceptional experience at Living Spaces in Monrovia. The staff were incredibly kind, helpful and patient in showing their vast and impressive selections, which came at a valuabLE price. We are especially grateful to Maggie for her knowledge as well as the time and attention she provided, in addition to her humor. Javier was also incredibly helpful. Lastly, Living Spaces has been helping individuals and families impacted by the fires and as someone impacted, their generosity and support meant so much during such a difficult time. read more

Maggie that works in the mattress Department at the living Spaces in Monrovia is very knowledgeable... very professional and knows what she's talking about when it comes to mattresses. She took time with me and showed me over 10 different mattresses and was very patient with me because I'm very picky. She also knows about fine furniture as well. She offered me water as i took my time picking out my mattress, she also told me about various mattress covers in different price ranges to fit my budget. I came there for a FEMA bed and she showed me other options. I've been to that store three times now and she always has a smile on her face and offers me something to drink and help right away no matter what department im in.... Maggie definitely needs a raise. She is a hard-working employee on her feet all day long helping people and never complains. Maggie is a type of employee that makes a person keep coming back and buying from living Monrovia.thank you George Baxter.3/28/2025 read more

Over the past 15 years, my bride and I have purchased various pieces of furniture at Living Spaces: - Sofa and love seat - coffee table - end tables - TV stand/media center - Office furniture - bunk beds All of those things were several years ago, to be honest. And with the exception of our sofa-- which arrived to the house with internal damage to the wood frame and was not "discovered" by us until the return window was closed-- the stuff was pretty high quality. On the pricier end (closer to Ethan Allan than Ikea, for sure), but solid items. Looking for an end table for our new home, Mrs. Picante and I visited this store just a few days ago, and I was, in a word, "shocked" at what we found: 1. The selection has evolved into a weird noveau-niche of overdetermined half-assery: eclectic, pretentious, and campy. We walked through the "end table" section near the entrance of the store, and there were all sorts of weird, mismatched things with bizarre tile patterns, animal prints, and what appeared to be seconds and set pieces from early 1990s music videos. The piece de resistance... well pieceS... were two artistic nightmare tables fashioned from the front end of an old car, and another from an old bicycle, respectively. Seriously, who's buying these? Not me, anyway. Items were priced to maintain the hilarity of excess. 2. We took a tour of the rest of the store, just in case there was a secret treasure hidden somewhere else. I remembered there were several different styles here: mid-century modern, contemporary, minimalist, Scandinavian... not any more... just that same overpriced mix of stuff that looks better in the showroom than it will in my living room. 3. Prices are higher than ever. I know... progress; cost of living; higher rents; [insert name of President you don't like here] Administration's policies... but it seems when they changed their logo from that weird blue and yellow thing to the current subdued earthtones, they also did a fair bit of rebranding. Not the same store... maybe it's still your thing, maybe you want to spend north of $2 grand for a set of bunkbeds. But either the styles have changed away from my impeccable taste, or I'm no longer aligned with the veritable Shangri La that is the world of interior design. The customer is not always right. But I'm always the customer. read more

I have been purchasing a lot of my furniture from living spaces. I STILL have my 1st couch when I moved out from my parents to my own apartment over 10 years ago. It is still firm and comfy, and I have it in my work studio for whenever I need a moment to relax or take a break. Within the last 10 years, I've purchased 2 dressers, and a new couch (earlier this year). I always opt for them to be the ones to deliver and unload the items. I highly recommend others to do the same. read more

Came in to buy a chair that we saw advertised. The chair is only available online. We were ok with this until we were hit with some BS. If we do not like the chair we can return it, for a 10% restocking fee. Freaking ridiculous to charge a fee for furniture we cannot try in the store. Shop elsewhere people. read more

Do not purchase the extended warranty, it is a scam . They will turn down every claim, even if it's listed under covered issue . They find way around it so that they don't have to cover it . Even reached out to the CEO, he refused to replace the foam of a chair that probably cost the company $2.00. read more

Living Spaces Monrovia was incredibly helpful to me in choosing my bed and reclining chair. I am very very picky about purchasing a new bed and reclining chair as it had to be furniture I would be happy with for a long time! I wasn't looking at price, just comfort and functionality. The Sales people there were very much patient and gave me so much useful information and choices! I purchased a remote bed and wonderful reclining chair that I can fall asleep on as it is so comfortable. I will visit Living Spaces many times over when it comes to home furnishings. They go out of their way to please their customers! read more

Avoid shopping here. I cancelled an order less then 24 hours later. They kept telling me it was in process of a refund for a week. All to put it out for delivery with a wrong address. Then to say I can't return it at all even if I don't open item. Yet the can sell a bed that has been sat on a 1000 times in store. Be weary of being able to return an item, even Un opened sealed in package. As a customer if I don't have an option to change my mind before it ever arrives to my house, I'm not coming back again. Plenty of other furniture stores to choose from. read more

Staff at Living Spaces was friendly and helpful. They get 5 stars. The quality of the furniture for the price also gets 5 stars. The delivery guy was terrible though. Zero stars for the guy in charge (the other guy was fine, despite trampling my herb garden- but I'll forgive that). First off, I'm on the 2nd floor and the stairs are L-shaped. I understand very well that this is not ideal as I've had to bring large pieces of furniture up myself. However I showed the manager at the store pictures and he told me what the maximum size couch I could order. We settled on something smaller than what we wanted because of the issue of getting it up the stairs and through the door. When the driver got here he just started saying it can't be done. It can be, he just didn't want to. It seemed more like he didn't want to do it than the couch wouldn't fit. The delivery guys probably shouldn't be doing this for a living, they're both like 4' 10" and not physically in shape. The other delivery driver didn't complain, but the guy in charge was a total a-hole about it. He called the manager and said they wanted me to sign a waver so they weren't responsible for damage to the property or couch. I was assured if the couch was damaged I could make a claim with Living Spaces, so I signed. Once I did, the delivery guy made no attempt to be careful. I asked if I could help and he got mad at me and then finally agreed when they got in a tough spot. I do manual labor for a living, I know it's not easy and I'm not trying to make it harder on anyone. Once they got the couch inside (it did fit like I said), they left it on it's front end. He wouldn't even set it down right side up. When I asked him to help me turn it, he said no and demanded I sign for the delivery. I was told at the store that I was entitled to an inspection before signing, but he yelled at me and demanded I sign before taking off the plastic. Then he said "you don't sign, I take the couch back." A laughable, empty threat considering how much he hated bringing it up. So I continued to unwrap the couch to make sure there weren't any issues, he screamed at me and even tried to block me from touching my own couch in my own home. He then stormed off and left without me signing for delivery. I get that this is hard work, I move really heavy awkward equipment around for a living in difficult locations, but dude, go to the gym or get a different job. Don't yell at the customers because you don't want to do a hard delivery. The couch is fine. Living Spaces just needs to change delivery services. read more

If I could give a half star I would. I ordered a bed frame and mattress off the Living Spaces website after visiting the Monrovia location to lay on the mattresses and see the bed frame in-person. I opted for their full service delivery since it was free and they'd handle the disposal of my old mattress in addition to assembling the bed frame. My order was delivered on a Saturday and the delivery people refused to take my old mattress claiming that it needed to be bagged. Nowhere did it specify on the Living Spaces site that old mattresses need to be bagged in for disposal. They ended up using the bag my new mattress came in. The delivery guys unloaded all the preassembled pieces of the frame only to inform me they couldn't assemble it because a couple of the legs were missing. Living Spaces scheduled a "rescue" delivery for the following day, which was a Sunday. I was informed twice by the same customer service representative that the missing parts would be delivered on Sunday and the bed would be assembled, no problem. Well, nobody came on Sunday with the parts. Turns out, there was a hold on the delivery because I had to pay an additional $139 delivery fee for something that wasn't my fault. I was informed of all this by one of their customer service managers who did little to rectify the problem other than waiving the additional delivery fee and offering me a $130 credit for the inconvenience of not having a bed to sleep on for 2 nights. A total of 3 "rescue" deliveries were scheduled for them to be able to properly assemble the bed frame because of various missing pieces and hardware that were noticed at during the initial delivery and subsequent "rescue" deliveries. The level of incompetence and lack of communication/ common sense from Living Spaces is astonishing. These were the last pieces of furniture I'll ever be purchasing from them, they've lost my business. Living Spaces has lost a customer. read more

Ordered couches from this store on 11/10/2024. Was told that they would be delivered anywhere from December 2-16. Here it is December 4th, with no status update. I ordered these couches early enough so that i could receive them prior to the Christmas holiday. Just called customer service, they will be delivered sometime from December 25 to January 1. Really? This is not the first time I ordered a piece of furniture from Living Spaces that was not delivered when promised, therefore I will NOT be shopping there again. read more

Checked recliner on line stating same day delivery. Called for verification, told yes. Drove 30 min to the store to pick out recliner shown in stock and delivered same day or next day. Picked out recliner, ready to pay, told they are backed up with deliveries, would be 3 -5 days. I could driver over an hour to another location- no thanks! Over promised, no delivery literally. Do not recommend. read more

When the fire fires in Eaton Canyon happened, this location in Monrovia was giving out mattresses to those displaced by the fire. What a blessing to have places like this that are giving back to the community. Really helped out in more ways than one. Maggie was amazing. She's been in the business for over 30 years and really knows her stuff such a wonderful soul Come and check it out. You have to have a FEMA approved letter one for household any size read more

Nothing us customers could do about the poor communication and customer service between the salesmen at Living Spaces stores and warehouse/delivery people. My old box springs were not hauled away because it did not have a plastic cover per the warehouse rules as stated by the delivery and haul away people on the day of delivery. When making a big in-store purchase, the salesman only gave me a plastic cover for my old mattress for haul away and did not inform me that everything has to be covered in order to be hauled away. When I asked for plastic covers for the old box springs that needed to be hauled away too, the salesman asked why would you need one for the box springs? I guess there's no communication between the salesman and warehouse/delivery people. The mattress protector box was clearly damaged when it was handed to me and the delivery people said it was only a little damaged and once I open it, it is no longer new. Living Spaces salesmen are just that: they need to make a sale and that's it. They don't deal with the delivery and handling of products. Question and issue: the warehouse and the warehouse workers must be outsourced to another company because communication and care and handling of products is lacking. Sad combo because Living Spaces does have good products. read more

Great selection and the price is middle I think but the service is bad. I have come to this location twice ready to buy. Once I make a decision it is difficult to find someone willing to help me. I asked a person for help and he just ignored me. I don't like to place negative reviews but I have to, hoping for management to wake up and do something about it. I will take my money elsewhere. $1600 sale lost. Mind you I have been a customer at least 10-15 years with a credit card. Will try another locations next time. If not I will chose a different furniture brand. read more

I had the most wonderful shopping experience at this Living Spaces. Daniel and Brittany gave me the space I needed while availing themselves to help me find options. I appreciate Brittany and Shem's help with getting my phone charged. Overall, I've been to many furniture stores and the customer service at this location supersedes all the others. Great leadership, James! read more

It was the first time I bought furniture here. When I purchased mine here, I was told by the sales that their VIP warranty package would take care of any accidental pet/drinks stains or rips. He flat out told me, even if nothing happened to your sofa and you just wanted a new one, you can spill some wine and warranty will cover it!" That's why I spent the extra hundreds of dollars purchasing the plan. But when I finally tried to use it because my friends accidentally ripped the cushions and spilled something on the sofa, both reasons were denied. Good thing I didn't listen to his suggestion ruining my sofa on purpose. For the staining cushions, they replied "Based on the information that was reported and photos the damages were caused by improper cleaning methods/products which are not covered under the warranty. Damages caused by any unauthorized product are not a covered issue under the warranty." The stains looked exactly the same before and after I cleaned them. I couldn't get them out and definitely did not make it worse. Plus I'm sure most people would try to clean stains/spilled a bit right when it happened. For my ripped cushion, I received this reply: "Based on the information that was reported, your fabric is fraying or defective. Fraying, fabric failure or any defects (Pilling, pulls, snags, or fraying of fabric) resulting from a flaw in manufacturing is not a covered." First of all, it was ripped accidentally. It should be covered. Secondly, why would a store sell a furniture that has "flaw in manufacturing?" Lesson learned. Don't buy furniture here at all. I'd rather spend more on a quality product that'll last longer. So, lesson learned. Don't shop at Living Spaces! They sell furniture that they knew had flaws. Don't spend extra for warranty. Because they either will tell you, it's a manufacturing problem or because you clean it, they don't cover it. read more

We've had nothing but positive experiences with this store, we've shopped there several times in recent years. Everyone is very friendly and helpful, and I'd like to commend Ligia in particular who is fantastic. She takes her time and really makes you feel like you're her number one priority, whether you're furnishing a whole room or just looking for a small side table. Deliveries have always been on time and delivery crews are efficient and very professional. We will absolutely return again for our furniture needs. read more

Came here to buy a couch and got great service from Ellie. The one star is because when I was leaving I saw two idiot girls leave their two dogs in the car and went to let the managers know because you should never leave a baby or a dog In the car cause it gets dangerously hot. They left one little crack open for the two dogs. The managers did nothing and lied saying they were going to make an announcement to let the owners know. They did nothing and pretty much laughed at the situation. They're very quick to take someone's money for a sale but if their customers have a concern they don't care. This review is for the white male manager. I didn't grab his name but please don't come and buy anything from this store. read more

So we came in looking for couches me and my fiancé and I honestly felt it was game over after looking around and Erika was telling us most stuff was going to take a few weeks and we needed it like ASAP but walking around more we looked around and Michelle was helping us earlier she came back around and asked us if we were okay we told her the situation so she pointed us to the recliners , we weren't interested in but she found us 2 sets that actually were what we were looking for overall today I was satisfied with the customer service from both Erika and Michelle , were getting our couches delivered and assembled within the same week and full insurance coverage ! Thanks a lot I appreciate it definitely will be back again . read more

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Purchased a couch based on the floor model and the color we wanted. Our couch arrived and was shorter than the display model. We opened a warranty claim only to get a call back from the manager at this store saying the couch came in two different sizes and you guys signed for the shorter one. We explained to him we were never told it came in different sizes and his response was "oh well you sign for it" This was an honest mistake by the employee. She filled out the sheet for us to sign and now it feels like a deceptive sale (floor model was the size we wanted) and improper training that led to this issue. A manager also came over to review her work and never confirmed the size we wanted. Obviously, if we knew the couch came in varied sizes, we would've made sure to confirm the right one. All we wanted was to come to a solution. We were ok with upgrading to a new couch or paying to have the correct piece re-done as a neutral solution. I want to warn anyone that is buying a custom item, if there is any issue, you will be told "oh well you signed for it" and there is no customer service provided. The level of disrespect I received over the phone is enough for me to never do business here again. read more

The sales associates are so rude here!! We came in because my friends were showing us the couch they had bought a day before (due to long delivery times, we won't be able to see it until probably February) and wanted to show me the dining tables because I was interested in buying a good quality one since I had just moved to Monrovia. We were comparing the other couches to the couch they decided on. Then 2 female sales associates proceeded to ask us if we needed help. We said no thank you, we are just looking. 1 of them left but the one with red hair said "okaaay? are you just here to sit on all the couches or what?" Like what?! She even said "we don't work off commission so any of us can help" so what's the point of being so aggressive if you're not even getting commission? Isn't the point of going to these furniture stores to try out the furniture?? It was so awkward to have her just standing there so I decided to leave while 2 of my friends stayed to look at some chairs they were thinking of getting. Tip to sales associates: Just because we don't want your help doesn't mean we aren't buying. Many young people prefer to look at things and then ask questions. read more

I hate writing review however, this is VERY much called for. I went to living spaces on 11/23/19. Ordered a dresser...was scheduled for PICKUP on 11/30/19. I barrowed my grandfathers truck to pick this up. got there and it was on back order. I did NOT receive a call to say it hadn't arrived. So I argued and they said they would deliver it for free. I got a call on 12/3/19 saying the dresser was in and that it would be delivered on 12/5/19. Fast forward...today is now 12/5/19 I received a text message saying "they are 15 minutes away. An hour goes by...I decide to call and the dresser is not even on the truck. If I hadn't called, because of that text message, I'd still be waiting. They said the dresser had not left the warehouse yet. Needless to say I canceled the order. Never doing business here again!!!! read more

Living Spaces - Confirmation that my delivery would be delivered and it was not - Furniture Stores Near Me - Monrovia, California

I never write reviews, but I had to go out of my way for this one. DO NOT SHOP HERE, I'm saving you time and stress from a miserable company. I spent a hefty sum on a bed, and scheduled for a delivery and pickup of my old mattress and bed box. I was given a window between 10:15AM and 1:15PM for delivery and I was also verbally told that I would have a heads up phone call when the delivery associates were 15 minutes away. None of this went according to plan. Instead it was delivered at 9:00AM, by delivery associates who were rude, not wearing masks, and did not take my old mattress or bed box even though the service was literally in my receipt. So I go back to Living Spaces to request a fix for this problem that had been dumped on me. They told me the best they can do was schedule a pick up for another day in the week, not even later that day. So now I'm stuck with two mattresses and two bed boxes in a small room. I was then directed to corporate because I wanted some kind of compensation for my time and dissatisfaction with the service, which is a fair request in my opinion. However, it only gets worse from there. Virginia, who answered my call, had to be one of the most rude and condescending people I've ever talked to. She said if it wasn't written down then any verbal communication does not count, which I guess let's the sales reps lie to achieve a sale. Furthermore she continued to talk over me and when I wanted to "escalate the situation" as they call it and talk to a manager, I was promptly hung up on. The only remotely enjoyable experience about any of this was the young gentleman at the cashiers desk who gave me the number for corporate and helped me reschedule the pick up. I didn't get his name but you deserve a much better job man. I hope Virginia never has a job in customer service again. read more

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10 years ago we bought our entire living room furniture from these guys. So, we need to refresh and of course, thought of them. Went on line, found some items we wanted to consider. Called the help folks to find out where we could see the stuff. Symphony answered my call. She said we could order on line. I said we would. like to see it first. She said there's no store near us and so we could buy it with a no return policy.... WTF?????? She let me ask about three questions. All of which got the same routine answer which was basically take it or leave it asshole.... then she hung up on me. Living Spaces can't be long for this world if this how they are treating customers that want to buy from them.... I will never spend another dime with them. read more

I bought a sectional couch and an ottoman from them. The ottoman came with the plastic glider missing from two of its legs with one having a sharp metal piece protruding from it. I did not notice this at the time of delivery and only found out when I saw scratches on my wood floor and wonder where they came from. I flipped over the ottoman and a saw the piece of metal stick out without the glider; that's when I realized what caused the scratches. I called Living Spaces to file a property damage claim but never heard back. Every time I called to follow up, they would tell me someone will call me back but over a month has passed and still nobody called. I'm so, so disappointed in how they are handling this. I spent over $3,000 on the sectional and ottoman and this is the service I got? I would not recommend anyone to shop at LS in any location if this is the kind customer service you get. They don't deserve our business. read more

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While I cannot speak for the sales associates, this review is entirely based off the crock of "extended coverage protection" they essentially rob your pockets for. If I could give no stars, I would. We purchased not one, but two different coverage plans for our entire bedroom set, and our large sectional. This was only after we were convinced that this protection plan was good insurance for our furniture. I will hand it to Living Spaces, they sell this coverage well. We have had two claims denied. The most recent was on our couch, a specific incident of a zipper ripping a whole in one of the cushions. We specifically stated this in our claim, as it is considered covered under the protection plan we purchased. The Warranty Department replied back stating, "Based on the information provided, it appears the damage you reported is not a covered issue. Unfortunately, the protection plan you purchased only covers damages specifically listed in the coverage section of your terms and conditions." I disputed this claim because it is explicitly worded that a specific incident/rip is covered. I even provided the wording from the terms and agreement, in my dispute. The warranty team denied the dispute stating," We received your letter of dispute and have taken the opportunity to review your claim and the supporting documentation. Based on your photos, it appears the damages are fraying of fabric, not a rip. Fraying is specifically excluded from coverage as this is considered normal wear and tear. As such, we regret to inform you that we are unable to take further action on your claim". Oh, NOW it is fraying from wear and tear? When it initially the claim was too vague to cover? Even though it is not fraying from wear and tear, as so provided by our evidence? I am confident they will deny it again. Truly fraudulent in the way they handle their warranty department. I would quite literally never purchase a single item from Living Spaces, again. Dishonesty does not even begin to cover it. read more