Terrible customer service and communication. I had a repair…read morescheduled for the afternoon and was told I would receive a call the morning of to narrow down the time. At 11:30 I called to check and was told that I would receive a call by noon with an update. I never received a call and only reached their voice mail for the remainder of the day. At 10:30 the following day I received a call from the office stating that she had an emergency and had to leave at noon the previous day but that the technician was supposed to have called me. She insured me that I would receive a call from her no later than 1:30 that afternoon with a time or she would give me the technicians number so I could stay in contact with him. She never called me back and I am still sitting here with a broken hot tube.

Unfortunately I have to agree with the other poorer reviews on this site. As a person Keith was…read morefriendly, according to my father, but it is very hard to get them to come when scheduled and IMPOSSIBLE to get them to follow up on poor work/unfinished work done. I only stuck with company after two failed initially scheduled appointments to even get an assessment because I had difficulties finding anyone willing to look at a hot tub they had not themselves installed and secondly reviews can go either way based on experience; Hope springs eternal I hear. But not only am I out of $800+ but I still do not have a working hot tub and even though Keith has claimed they are willing to do "more" work if I pay them more money kind of hard to do that if they do not pick up the phone or return voicemails. I would definitely steer clear if you have ANY option to go else where.

JL Pools installed a pool for us last year & did a beautiful job, process was easy and the finished…read moreproduct was exactly what we hoped for!

Flaked on me totally . Jordan agreed to repair some tile and open my pool. They put a 1 foot tear…read morein my auto cover then decided to cancel my job because they didn't want to pay to have the cover fixed. BEWARE OF THESE UNREPUTABLE PEOPLE.

Awesome work! Adam did fantastic work and would definitely recommend to anyone. Had a very old pool…read morethat needed a new liner and deck, and the final results were above and beyond meeting our expectations! Easy communication, fast work, fair pricing and all concerns addressed promptly. Highly recommend!

Fixed our hot tub. Great communication. Great company. We were very satisfied with with this…read morecompany. Highly recommend

The owner of Walleye pools will take your money and run. His name is Johnny Araiza.I gave him a…read moredeposit of $2300 back on april 15th 2024 to replace my pool liner.The total cost was going to be around $5000.That was over 4 1/2 months ago. Has never called me once,but after myself emailing him 3 or 4 times he would respond at first.I kept getting the same old excuse now for over 4 months.It just rained,its going to rain,blah blah.He wasted no time getting my money,but have not seen him or his company since.After more than 15 emails from myself to just ask when he was going to install my liner,and telling him I think that he scammed me,he said he would return my liner,and give me a refund twice now.That was 2 weeks ago.It is a custom fit inground pool liner and connot be returned.So That is a lie.He took my deposit,never ordered my liner,and now will not give me a refund that he promised to do.I contacted the bbb,but he will not respond to them either.My only choice now is to file a police report,and then spend more money sueing him in court.I also see now on yelp that he owes his former employees money that he is not going to pay them.I just tried to post a bad review on facebook and it was taken down in 1 minute.Please stay clear of Walleye pools and the owner Johnny Araiza.By the way the address he lists on his website is a storage lot.Not his address.It is a fake address.He has probably skipped town by now.