I got my hair trimmed recently. It was my first (and now last) time at Envy. I mostly chose this…read moreplace due to the convenience of scheduling an appointment online, but the reviews were also promising. The lady who trimmed my hair did a decent job and was nice. My review, however, is for an atrocious experience I had with the owner, Brandi Wilson. My sister's first time at Envy didn't go as well as mine. Someone there attempted a balayage that... Well, let's just say she's had to spend hundreds of dollars correcting at other salons. Unsure of how the refund process works, she took me with her to speak with the manager about it. Ms. Wilson was with a client when we walked in. Awkwardly, my sister had to explain her situation while Ms. Wilson washed another lady's hair. She barely looked at us and acted like we were an annoying distraction from her work. Nevertheless, my sister kindly explained that the stylist didn't use the freehand painting technique that one uses for a proper balayage. Instead, she used foils from root to tip, all over, which resulted in chunky highlights that didn't naturally blend in. It was not a balayage in any way, shape, or form. (Picture attached.) Ms. Wilson saw that picture and didn't see anything wrong with it. She responded, first, with a lecture on what balayage is in an effort to discredit us - with misinformation, no less. She said balayage "isn't necessarily a technique" - no, it is a technique. That's literally what it is, what makes it special in the first place - the unique application. The more she talked about it, the more ignorant and patronizing she came across. She told us we have to talk to the stylist and that she could give us the stylist's number. All well and good. But then she left us standing there and continued picking apart my sister's complaint. She kept saying unhelpful, inflammatory things like, "Well if you'd talked to [the stylist] first maybe she would've fixed your hair for free." I don't know if she was in a bad mood or what, but she wanted to argue. Understandably I was irritated by this, but I stayed calm. I said we didn't want the original stylist to fix my sister's hair. Ms. Wilson acted like she had been personally attacked. She raised her voice and became visibly angry, demanding, "What do you want me to do?" I tried to say we just wanted the stylist's number but she kept talking over me. It made us very uncomfortable, so I had to tell her to chill. She seriously needed to calm down; there was no need for her to get defensive and escalate the situation. Instead, she lost it. She started yelling. She told us to leave before she called the police. She shouted, and I quote, "Exit my fricken business!" I was beyond done and going to leave, but we still needed the stylist's number for a refund. So I asked her, calmly, "Could you please give us [the stylist's] contact information?" I thought it was a reasonable request. Still enraged, she snapped, "You know what? Find it online." (We have this exchange on video, by the way.) Admittedly I did call her a name right before I left, but it was my only act of aggression in the whole mess and, frankly, she deserved it after the way she treated us. I will be doing what Ms. Wilson said and staying out of her "fricken" business for good. I'm telling everyone I know to avoid Envy as well. There are better salons in the area that are professional, friendly, and highly skilled - Tease and Ross Michaels comes to mind. Ms. Wilson needs to work on basic customer service skills because this does not bode well for any business. As the owner you represent your entire salon, your staff - even if they are independent contractors. You need to treat customers with care and respect. Don't be condescending. Don't make excuses. A little empathy goes a long way. Doing a little research on balayage wouldn't hurt, either.

Dorthy is such a sweet person! She's amazing at what she does! When I get my hair done with her it…read morefeels like Ive known her for years! The salon looks and feels amazing.

Ally did a wonderful job with my hair. I easily booked the appointment online, and it started right…read moreon time. Located inside Sola Salons at The Landing, her Studio 26 has a friendly vibe, plus its own sliding door she can close for privacy from hallway passersby. She is very kind and really listened and looked at pictures I brought of previous cuts I did and didn't like before -- all to guide her in my quest for a great long-layered cut that frames my face. Services I booked included a fantastic layered cut on my thick & curly Italian hair (which was way overdue), a deep conditioning treatment, plus a round brush blow out with gentle waves ends. Ally's cut and style turned out every bit as good as I could have hoped! Highly recommend!! I have found my new hair stylist. Will definitely be back.

Cancelled a day before my scheduled appointment. Called me to ask if the appointment was "actually…read morefor me" as I am a man and she explained she might not have experience cutting shorter hair. I explained I have very long hair and had cross referenced her instagram and she had done the exact cut and color I wanted previously. She texted me 20 minutes after the original phone call to tell me she would not feel comfortable doing my hair. If you have a women only policy that is fine, but don't wait a week and half and after a personal phone call to let me know. She did offer to share some salons in the area that might do my hair but I declined. I am a very effeminate man who wanted my long hair cut by someone with experience cutting long hair. Unbelievable.

Definitely a place that I would go back to over and over again!…read more Nicole was super nice and made sure that she understood what I wanted before cutting. She was really nice and friendly. The shop itself was warm and welcoming. I felt comfortable in there. The products were high quality and made my hair smell really nice.

Mindy is a wonderful hairstylist, who I've used for about a year now. She's professional, honest,…read moreconsistent and always listens to what you want, with options readily available for you to where you aren't pressured into anything you would later regret. My daughter, who just had her hair done for the 1st time with Mindy today, is in love with her new hair do to where she's either constantly looking at herself in the mirror or playing with it non stop. I highly recommend Mindy! The Salon has a homey and cozy decor with friendly staff. Available parking and location is convenient.

Came in here today for a Brazilian blowout/cut and the results are absolutely amazing!! My hair was…read moreso dry, frizzy and covered with split ends everywhere. My hair gets so easily tangled that I've given up on trying to brush it everyday. Although my hair is pretty dark, there was no shine and just looked dull. The process took just a little over an hour and immediately once Sarah started to blow dry my hair, there was already a significant difference. My hair right now is so silky, soft and the shine is just WOW. Now I know what they mean when they say glass hair. I can easily run my fingers through my hair and absolutely no tangles. I've gotten a Brazilian blowout before a year ago but it was nowhere near as shiny as this. The photos don't do justice! My hair had layers previously so it was kind of hard to get rid of all the split ends but she did the best she could and I'm beyond satisfied. Walked out that salon feeling like a brand new person! Sarah was so sweet and knowledgeable and really made sure that I got the results that I wanted. The difference of when I walked in and when I walked out is incredible. She also does lash lifts, teeth whitening and so much more. I will have to come back to try her other services!! I highly highly recommend!!

Absolutely ridiculous. I was scheduled to spend over $400 on my hair with Sarah and I waited…read moreoutside for 40 minutes. No calls, no text, nothing. She just didn't show up at all. The other stylists said this a regular occurrence for Sarah. Sarah called me the day before to confirm my appointment and move it back 30 mins. You would think that for over $400, you could show up on time. She's a complete waste of time.

I have had Kath Thorn color & cut my hair for many many years. She is a master at color. I have 80%…read moregray hair and she does a fabulous job with highlights, lowlights and and everything inbetween :) I have never loved my hair more and it's gorgeous and healthy.

Kath Torn is a hair GOD!! Very very impressed!!read more

I was going to be flying out in just two days, and as a last minute splurge, I checked in with this…read morestudio to see if they could squeeze me in for an appointment. To my surprise, they did! She was thorough and easy going, and despite taking me on at the very end of the day, I never once felt rushed. What was originally just going to be a quick woman's haircut to get rid of dead and splitting ends soon became a beautifully layered cut, and I cannot stress how grateful I really am. She not only took my inspirations and explained how they would work for my head and face, but gave advice on how to style it as it grows out The studio itself is comfortably sized, with a very relaxed, hospitable vibe. I will definitely be making this THE place I go for all my hair needs!

Great place for a cut! Great conversation!! K. Sam is an artist for sure!!! I would and will be…read moregoing back for my follow up cut

Today in early November I visited Leydi Garcia, Owner/Hair Stylist at BellaOffMain for a style and…read morewas very pleased with the result. She is truly an artist in her style-technique, tayloring to a person's need and adjusting as needed for a great result. Her servant heart is evident simply as she gives a special attention to her customer. I highly recommend this salon for new comers to downtown Bellevue and also from Kirkland to the north, Enati homeowners need to come to Old Main and relax, enjoy! Thanks, Leydi, for my wonderful hairstyle to look professional for my work. Wendy Geuder, MT Bothell, WA.

Love Leydi! She gave me exactly what I wanted with just a short description given. Not even an…read moreinspo photo needed. Friendly, fun, and really great at her job. Price is really reasonable too for the beautiful work she does!! I just moved to the area and she even gave me great suggestions for delicious tortas and tacos too which is just HUGE A PLUS since I miss all the Mexican food in CA. It was definitely super delicious too!!! I trust her. I'm grateful for a warm welcoming hair stylist that takes care of their customers so kindly! Locations great since lots of free street parking and cute little shops all around.

I got my hair done by Jennifer Lucero, instagram handle @_licensedtocreate_ and it was a terrible…read moreexperience. I requested a full foil, and asked that she focus more on the front. I was charged $280 (plus a $50 tip), and left with a blotchy, weird looking pattern in my hair. She also didn't even fully blowdry my hair, let alone style it. I left with damp hair. One side looks more blonde than the other, and there is a huge chunk that looks like it didn't get foiled at all, right in the front. Then there are spots where there is a hard line because she didn't foil all the way up. I know mistakes happen, so I reached out to Jennifer to see if she had some time to fix it, and her response is what really gets me. She tried to make it seem like the bad foil was because of where I part my hair. Then, when I asked her to fix it, she said she couldn't do it for 3 weeks and that I would be charged $45. Are you kidding me? After HOURS of back and forth, I requested she have her manager call me because at this point I just want a partial refund for the poor work and I don't want to come back to the salon. Jennifer said she would have her manager call me, but no one ever did. I called the salon twice, no answer. I also emailed, no answer. Avoid this stylist.

Jennifer is an absolute sweetheart, always has great conversation, makes you feel at ease, and…read morealways has such a positive energy around her. I have extremely curly hair and have never trusted anyone to do anything with it other than Jenn and I'm over 1,000 miles away... so that says something. Honestly though Jenn does incredible work, I promise you that you won't regret going to her. She turns your visions into reality!

I always look fabulous after seeing Jennifer. It's a nice small salon so it's git a really chill…read morevibe there. I always get her opinion on my requests for my looks and always makes me feel beautiful when I leave.

Pleasant lady! Jennifer cut my hair, and I like it very much..looking forward to my next visit!read more

I love my new haircut. Sarah knew exactly what I wanted and it turned out perfectly. Going back for…read morehighlights.

I have been getting my haircuts from Sarah for several years, starting when she was at Hawk's…read morePrairie. She recently opened her new Salon, Rei, at 4330 Martin Way in Lacey. The new salon is beautiful - clean, roomy, soft colors, and nicely decorated. I always leave happy when I get my hair cut by Sarah - she is friendly, efficient, and gives me a great cut. If you need a hair stylist in Lacey, I highly recommend calling Lei Salon for an appointment with Sarah.