Ordered two pies for noon today...a Thursday. Arrived 1:15 and witnessed the scrambling to find my order. Counter girl returned to say they were running behind, it'll be about a 10 minute wait. Ok, left and went shopping at produce junction and visited the toy store. Returned about 20 minutes later, no one acknowledged me, waited in line again..Asked if my order was ready, minutes later was told 5 minutes more. At no time did anyone seem concerned, apologize for my wait, offer a cookie...nothing. If it wasn't my husband's 60th birthday, I would have walked...where would I get a key lime pie? We'll, 20 more minutes and my order is complete. Customer service is dismal at best. The pie...looked beautiful but not real tasty, lacked lime flavor! Never again, they don't care about the service they offer. read more

I'm extremely disappointed in the way my child's graduation cake was decorated. I didn't request any particular design and the staff suggested a cap and scroll and some balloons. I was under the impression these items would be designed on the cake and to scale at that. They didn't put on a scroll and the cap was the size of a cupcake topper. The lazy and unimaginative cake decorator couldn't even alternate the school colors in the balloons. When I arrived at the restaurant for the party, the staff saw where the box came from and after I expressed my disappointment they suggested Rillings next time as they have heard a lot of negative stories about Lochel's. I am definitely going to take that suggestion. I'd call and complain,however anyone that knows this place knows how "customer oriented' they (Kathleen) are and quite honestly I'm upset enough when i look at this picture I don't feel like aggravating myself. Note: I removed the graduates name from the cake to save any potential teenage embarrassment. read more

Lochel's Bakery - Bakeries Near Me - Hatboro, Pennsylvania

This baby shower cake was so Disgusting and Burnt . $110.00 for a cake that you could not even eat . I called to complain and no call back . I would never go back . I am hoping 60 people at the baby shower will spread the word of the worst cake . read more

Lochel's Bakery - Bakeries Near Me - Hatboro, Pennsylvania

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I use to go in weekly. I ordered Fastnachts on 3/1...deadline was 3/2. On my way to way to work I go to pick them up, wait, they tell me that they sent me an email and didn't have them. I never got an email. I leave without saying a word...then I call and they accuse me of cursing in the store, I said nothing, and now they tell me never to come back. This is not the first time I've had terrible service and then an absolutely rude response. The Sweetest Bakery in America has left me completely sour...terrible Ownership. read more

I drive past this bakery every week on my food shopping adventure. Today, I popped in and was not disappointed. I am a lover of a Boston Cream donut and theirs was delicious. Crisp outside and the custard was not overly sweet. Brought a butter cake because, well, why not. It was moist and light. I can't wait to try other treats. The woman working there was friendly and the shop was cute and clean. Definitely worth stopping in for your sweet tooth cravings. read more

I wish there was a way to give them more than five stars. Lochel's did my daughter's wedding cake last week. They did a phenomenal job. Not only was the cake beautiful and the perfect complement to the Star Wars theme, but it was the best tasting cake I've ever eaten. The guests were raving about how delicious the cake was. My favorite part was the icing. . . just the right amount of sweetness. This was our first time purchasing a Lochel's cake, but it won't be the last! read more

Lochel's Bakery - Bakeries Near Me - Hatboro, Pennsylvania

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This was my first time at your bakery and was so pleased. My Birthday cake was delicious! Marble pound cake with chocolate fudge icing was amazing! The whole family enjoyed it. Thanks, we will be back! Kathy C read more

Small little bakery, not much room to sit inside and eat but their pastries and cakes are fabulous!

Ordered cookies twice, both arrived stale. Stale cookies means I won't be trying anything else they make. Yuck!

This is a very belated review so bear with me. We got our wedding cake here a few years back. While the cake itself was beautiful and tasted great, the service we received was not good. The lady who helped us (Stacy) no longer works here, but she was rude during our cake tasting, very cold and matter of fact and had an attitude problem. It was very off putting and really ruined the whole experience for us. We came in really excited and left in a horrible mood. I wouldn't recommend going here for wedding cakes even if they have different staff. From reading some of the other reviews on Yelp this seems to be a reoccurring issue. read more

I randomly stopped by Lochel's to satisfy a sweet tooth craving and was unexpectedly surprised by how disappointed I was with my goodies. The bakery wasn't busy at all and the workers seemed to have cared less that we were waiting. Not good. The items looked pretty good. They seemed fresh with a very homemade look to them, but looks can be deceiving. We ordered a black and white and a slice of banana cake with cream cheese frosting. The latter was good - the cake was moist and the icing was just right. However, that black and white was absolutely disappointing. The cake was too dry and the icing was too thin. I admit I am completely biased when it comes to these "cookies." If you ever had the most glorious pleasure of tasting a black and white from Cheryl Ann's up in Boston, all others will fail - miserably. Prices were decent. I doubt I'd come back again. Given the abundant choices of other bakeries in the area, I imagine I can get better tasting goodies with better service. read more

I called shortly before close yesterday to order this cake for this morning...they were happy to do it...and let me tell you...aside from it being absolutely beautiful, it melted in your mouth! Thanks Lochels! read more

Lochel's Bakery - What a beautiful and delicious cake for my parents special anniversary. Lochels is definitely out go to bakery from here on out!!!!! - Bakeries Near Me - Hatboro, Pennsylvania

This is just for customer service* I had called the bakery up this morning to see about ordering a specialty birthday cake for this Saturday. I chose this bakery due to its good yelp reviews and because the website gallery showed images of cakes that were unique and professionally decorated. I was looking for something more then just a pretty cake w/ flowers and a happy birthday message. When I spoke w/ a representative and I explained what I was looking for all she asked about was size, flavor and the message. Nothing about customization w/ design or color or special flavors. I said I was looking for something more elaborate- w/ a bird theme( I was thinking beautiful fondant song birds, botanicals images). She said " well we could draw a picture of a bird or print a photo onto the cake". With that response all I could imagine was some cheep looking cake no more special in appearance then a grocery store bakery. And since I would have a chance to preview the design I quickly hung up and called the Town Crier bakery in peddlers village and they were excited to suggest design ideas and describe what it would like to me over the phone. So while I can't say the cake will taste better, the Town Crier gets my positive yelp review and $$$$ because they actually seemed interested in working with me. read more

Lochel's is a nice place. Has ready to go cakes that they ice with a message on the spot, and they sell so many different pastries (almost too many tbh). I guess I'm just very tired of the same old, dated looks that most bakeries around this area have. Everything just feels the same. read more

While I was in town, I stopped by Lochel's for a little treat, and selected their Ice Cream doughnut ... a slice of ice cream sandwiched between doughnut halves. It sounded, and tasted great! The doughnut was served warm, which accelerated the melting of the ice cream. Keep this in mind, as you will likely need a plate to avoid a mess. :) When I was finished doing what I needed to do in town, I stopped back for a doughnut and a single-serving slice of cake to take home. When I arrive home 15 minutes later, family members ate the doughnut and cake. The doughnut was stale. I doubt they sell day day old doughnuts, so I can only imagine it was up to eight hours old. When my wife tried to eat the cake, she could not get it out of its plastic case. We tried to remove the Lochel's decal off of the plastic, to no avail. The only way to remove the casing was to either push the cake through the bottom of the case (which smashes the cake), or cut it off with scissors. Since we do not have food-grade scissors, we had no recourse other than to smush the cake out of the bottom of the case. UGH! Geez, if there is a trick to this, why not tell us what to expect!? read more

This is my favorite little bakery, reminds me of the small bakeries from when I was a kid. Their stuff is so good, my favorite aside from the cookies and mini desserts is the cheese danish. I try to stay away because I don't want to gain a thousand pounds but I hit them up once a month and for special occasions/holidays. Forget that packaged crap and grocery store over sweetened cookies and cakes, this is the real thing. read more

Our wedding reception was at the Centre Bridge Inn in New Hope and the cake was included with our reception site. We weren't sure what to expect, but when we got to see the cake we were blown away! We had found a picture online of a cake we liked, but we weren't sure they'd be able to replicate it. It looked EXACTLY like the picture and it was awesome! We had a buttercream cake with gold trim. It tasted just as good as it looked! We can't wait till our wedding anniversary to eat the rest! Thank you Lochel's! read more

Lochel's Bakery - Our wedding cake from Lochel's - Bakeries Near Me - Hatboro, Pennsylvania

My husband and I were very impressed by the wedding cake that Lochel's Bakery created for us. Let me tell you (and I am not exaggerating when I say this): it was the best wedding cake I have ever tasted! Lochel's offers a lot of cake and icing flavor options. We chose a different cake flavor for each tier (pumpkin, chocolate chip, and chocolate). The bakery also did a phenomenal job with the wedding cake design. We will definitely return to Lochel's to get some cookies for Easter. read more

Lochel's Bakery - Bakeries Near Me - Hatboro, Pennsylvania

My wedding cake came from Lochel's bakery. It had lemon curd in between the layers and butter-cream icing with a basket-weave design. It was simple yet divine. Looking forward to ordering a smaller cake for our first anniversary as the top was too good to freeze for an entire year. read more

Lochel's Bakery - Bakeries Near Me - Hatboro, Pennsylvania

Lochel's did my wedding cake back in September and it was amazingly good and beautiful. We did a three tier cake with buttercream icing, marble cake, and a chocolate fudge filling. Just this past week, my mom got me a birthday cake chocolate cake and chocolate icing. It was great! We love Lochel's and would definitely recommend it for your cake or cookie needs! Anything we've had has been awesome. read more

The best donuts and pies! Great selection for Thanksgiving, you can order ahead, but they also have pre-made ones available. Gingerbread men at Christmas time, too! read more

This is a tiny old-fashioned bakery that looks at first glance like it cropped up around World War II and hasn't changed all that much since then. However, if you look at the pastries, you'll find a number of not-so-old-fashioned offerings. One item here that just blew me away was a small pastry square with layers of pastry dough, filled with a sweet cheese filling and guava paste. Very inexpensive, and absolutely otherworldly! I bought two more right there! The place also sells donuts, cupcakes, and all sorts of cookies. Everything I've ever tried from here is very high-quality, but the guava cheese pastries are one of the best things I've ever tried anywhere. I'd recommend checking this place out if you're nearby. It's worlds ahead of any of the mass-produced baked goods you will find at any chain. My only complaint is that I wish there were more seating: this is mostly just a storefront, there's a very small table with three seats, and that's it. read more

Drove here all the way from out of state to visit and buy some of the presidential cookies and some sweets inside. They had two lines. One for cookies only by the box if paying with a card. Other line was to wait to get inside since city only allows two customers at a time. Took about an hour to get inside but boy was it worth it. We bought donuts, chocolate croissants, cookies, etc and everyone was super nice. They had T-shirt throwing to the customers waiting, a dj playing on the sidewalk and lots of parking around back. All of the negative reviews was opposite of what we experienced today. Will def return when in Philly area. read more

These guys know frosting. We've been here several times for cupcakes and they are out of this world. The rest of my crew is in love with the chocolate-cake, chocolate icing, but I'm a fan of the chocolate cake, white icing. The cakes are perfectly baked and the icing is like biting into a little slice of heaven. Light, fluffy, and delicious. Absolutely worth a go! read more

Ordered a raspberry swirl pound cake. It was delicious . Even after 5 days the cake was still very moist read more

Lochel's Bakery - work of art! It was honestly the most beautiful cake ! Highly recommend this place - Bakeries Near Me - Hatboro, Pennsylvania

I love Lochel's Bakery. I love the doughnuts, the pound cake, the cookies and, especially, the cupcakes! They are to die for. And, I have been known to travel great distances to get the cream doughnuts and the vanilla cupcakes! read more

We walked across the street to follow up our breakfast at Lochel's with dessert from Lochel's. I try and fit as much sugar into my day as possible ... We got some sort of chocolate peanut butter bar. Good. God. The peanut part was really creamy and peanut butter-y. The chocolate frosting was rich and slathered on with a heavy hand. Frosting should always be applied in this manner. Loved the look of their cupcakes too ... perhaps when I go back to Lochel's to try the grilled cheese we'll make the trek across the street again to sample a cupcake. Here's hoping ... read more

My family and I began purchasing baked goods from Lochel's 10 years ago and now it's our go to spot, no turning back. We have had beautiful birthday cakes, shower cakes, and more from Lochel's. Their butter cakes are the best, hands down. The cream filled powdered donuts are so soft and delicious. The pound cake is phenomenal, especially with raspberry. Yumm! The "icing on the cake" (pun intended) is the beautiful decorating that both decorators do. They are out of this world with their piping and fondant work. Awesome! Highly recommend Lochel's! read more

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Lochels creates a custom made cake for my nieces 5th bday! Beautiful job and the cake tasted great! Great service too. I'll definitely be back for our next big occasion! read more

Lochel's Bakery - Rapunzel cake for my nieces 5th bday. Great job, Lochels! - Bakeries Near Me - Hatboro, Pennsylvania

Loved the cake I got from Lochels. Customer service was great and the cake was amazing!

the owner is extremely rude, the cakes are over priced and not good. I see a lot of reviews saying the same thing so it sounds like this place is going down hill. I also saw on a bunch of reviews the owner making up excuses to justify being rude which is even worse. read more

Lochel's is the best bakery I've ever been to!! They sell everything - donuts, bread, pastries, cake, cannolis, cookies, and even pizza dough! I have never had anything of theirs that I didn't like. Their donuts are especially incredible, and my husband and I have tried a lot of different donuts! Not only do they have amazing baked goods, but almost every morning, they post a live video on their Facebook showing everything they have that day, and you can see how fresh all the food is. They also do fun themes and activities all the time. For example, they just did a Christmas in July special and everyone got a water bottle with their purchase. And during the quarantine, they were open safely the whole time (thank GOD) and sold cookie/cupcake decorating kits for kiddos! I love their food and their commitment to the community!! One of the best local businesses in Hatboro :) read more

We've been going to Lochel's now for about five years. We're big fans of their fresh doughnuts and their yummy cupcakes. The best thing about Lochel's is that they don't merely keep the same flavors and items day-in/day-out. They change things up from season to season and it keeps us on our toes and it keeps our bellies happy. We've had custom cakes and cupcakes made here as well and they always deliver such great items that make all our party guests, friends and family members go "Wow!" Presently, they have two items in their stunning flavor rotation that we're all addicted to: Butter Cake Danish and Canoli Doughnuts. Good Lord...you have to drop everything now and go try one (or both) of these because they are amazing, melt-in-your-mouth treats that'll get you hooked, too. How unique and tasty! The customer service is great as well. Staff is helpful, eager to listen to your ideas and opinions, and ready to serve up the sugary gems that line the shelves. We're always greeted with a smile and we always feel welcome and at home when we go. The owners are also in there a lot and interact with customers...which is fantastic because we kind of feel like we're part of the family and not merely CUSTOMERS. P.S. I'm a baker myself and they are where I go when I don't have time or energy to make my own stuff for special occasions and/or holidays. Yep...they're that good that another baker will hit 'em up. read more

Lochel's never disappoints. Hands down one of the best bakeries in the whole area. They create beautiful birthday cakes and it always tastes amazing. At my daughter's birthday party last night, everyone asked where I got the cake (half and half, buttercream icing) -- they couldn't get over how good it was! read more

Lochel's Bakery - Birthday Cake for Rock Climbing Party - Bakeries Near Me - Hatboro, Pennsylvania

My son Jaxon's 1st birthday party was today. I picked up my cake from the bakery this morning and I loved it...when we cut into it, and handed the pieces out, EVERYONE loved it. It was a 3-tiered cake...Vanilla pound cake, chocolate pound cake and chocolate chip pound cake covered in buttercream icing. It was DELICIOUS!! Everyone kept asking where it was from and I was more than happy to mention Lochel's in Hatboro!! This is the 3rd cake I've had from them and I will always order from there for all of my events!! I cannot say it enough...their cakes are AMAZING!!! read more

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I used to come here for everything. I went in today looking for a birthday cake for my little brother the ones they had available while very cute were not quite what I was looking for. I asked the young lady who had offered to help me if it would be possible to remove the plastic happy birthday sign and write if frosting happy birthday with my brothers name (something they had done in the past for my family). Then young lady kindly said she didn't know and asked the older woman also working when the older woman yelled at me that it says happy birthday and she can't change it. There was another larger cake that had nothing written on it but very odd looking fondant leaves and I asked could she write happy birthday on that cake and remove the leaves. To which she again yelled at me and said she can't remove anything from the cake and if I want something specific she can't help me. I then asked if I could order on to be picked up tomorrow morning and she loudly sighed and rolled her eyes. Needless to say my favorite bakery is no longer my favorite bakery and I will never be back. Such a shame a great bakery has such an asshole working behind the counter. read more

My post/rant about the owner of Lochel's bakery in Hatboro Pennsylvania . ( Kathleen) Ever since moving back from PA and when I used to live here I have always loved cakes from Lochel's bakery . And up until this day they have always treated me with the upmost respect . Today I called about ordering a groomsmen cake for my sons very small rehearsal dinner that about 12 people would be at . Because the rehearsal dinner can't be held on Friday it's going to be held on Thursday and nobody will be in town . Anyway I was talking to the owner Kathleen . I was asking about the cake and ask them if they can do it double layers in which they said they don't cut specially cakes in half . Ok ..... I was asking if they could do it in a special flavor with a special filling with a special icing with the fondant covering the cake to look like a men's Tuxedo . That was a no too . ( and that too was in an angry person's voice ). I had many questions as most of us do when we're special ordering a cake for a big day like that . I told her that we love Loushel she said thank you when we were talking about the flavors of the cake I happened to mention "I guess it's easier just to have a certain amount varieties because nowadays are so many varieties." Then the owner Kathleen says to me "I take that as an insult !!! ( and she's was very mean when she said it) . I said I did not mean it as an insult that I happen to love their pastries . Then she said very angrily that she didn't feel like starting an argument with me explaining how she runs her business because because she just lost her brother . I was very sad to hear this however as all of you know I live with a terminal illness & I never know when I'm going to die and yet I still try to treat everybody with the upmost respect and try to be a happy person . She ended up saying that she's not taking my order and she doesn't want my business anymore and then she promptly hung up on me . I will never ever give my business to somebody who is just ugly on the inside . I will pray for her though because that's the kind of person I am . So I forgive but I will never forget !! And in case this message gets to Kathleen I would like to say I am so sorry for your brothers loss I know you're going through a hard time . But if I could please give you some advice . When running a business you must treat people ( customers ) as you would like to be treated . You are the pastry expert because it is your business . So when we ask questions as a customer we just want to know the answers because we don't know how to make pastries . I did not mean it to be misconstrued into insult or to come off rude . I was just being inquisitive . I would else so like to add that it is so much easier smiling and being happy then taking so much excess energy you could spend on so many other things by being angry at the world . Because you know we all have bad days and sometimes life does suck ! But there's never an excuse to treat another human being rudely . BTW the cake to feed about 15 People was going to cost $200 . But even in the darkest hours we should still sparkle like the northern star ! Ex-customer of - LOCHEL'S located in Horsham Pennsylvania. So I give the bakery five stars for their yummy pasteries . however I also give them mnus five stars for customer service . And I don't care how good the food is anywhere if I have bad customer service I'm done ! And I didn't treat her badly I simply was asking questions and wondering why they can't do certain things . I don't think there's ever a bad question it's the questions you donis that are the problem . And I think it's horrible that you would blame treating a customer in such a awful matter on the fact that you lost a brother for days ago when every body carries some kind a burden or something bad is happened in their life. And the response below was not written by the owner although it tends to look like it the conversation on the phone was only between the two of us and they did not hear me speak so it is unfair to come in on a conversation you were not party to both people . And she never once mentioned a Corvette cake I as Justin in-home baker but she was just going to use a pan that was shaped like a heart . But way to go on commenting on a conversation you never heard 100% of . read more

Lochel's has the BEST doughnuts. My husband passes 4 other bakeries to bring back their donuts on Saturday mornings. This is the only place we will order birthday cakes from and they are incredible- they still taste yummy and fresh days later. We also love their specialty cupcakes around the holidays! read more

The baked goods are amazing, everything I that have ever purchased has been fresh and delicious, especially the cakes and cupcakes. The low star rating is because the people that work here are the most miserable human beings on the planet. They don't smile, they don't greet you when you come in, never a "thank you" or "have a nice day". This is crucial for small business owners, at least make your customers feel welcome and appreciated. At first I thought it was just me, but I noticed that every person that walked in the door was treated the exact same way (at least they are consistent...) I won't be back again, I would rather spend my money at a bakery where I actually feel welcome. read more

We attempted to order gender reveal cupcakes and were quoted a very reasonable price last week. Today we dropped off the gender envelope and were given a price hat was nearly 4 times the quoted price. When we told the worker we would take our business elsewhere there was no remorse. Buyer beware!! read more