1. Lock & Load

    1. Lock & Load

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    San Antonio, TX

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    Building energy audit

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    4 months ago

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    Veteran Air

    Veteran Air

    4.7
    (92 reviews)

    Service repairman was very professional and had the parts necessary to make the repair immediately…read more Could feel instant improvement.

    Very disappointed with the quality of work from Veteran Air…read more I called Veteran Air before a major cold snap to have our heat pump checked out. Their technician, Jonathan Scholtz, diagnosed a corroded indoor evaporator coil and low system pressure. He also tried to upsell me on replacing the entire unit -- I should have realized that was a warning sign. Instead, they replaced just the coil. I paid the full amount ($3,233.85 after the veteran discount) and hoped that would be the end of it. About five months later, I started noticing the condensate pan overflowing and draining outside the house. I tried clearing the lines myself, but the dripping continued. Since it took Lisa from Veteran Air several hours to respond, I went ahead and called another HVAC company for help. They charged me a $150 on-site visit fee. The other technician was shocked by what he found: when Veteran Air replaced the coil, they never reinstalled the baffles around it and didn't even secure the coil properly in the brackets. There was basically no way for the condensation to drain correctly. He also confirmed the system pressure was still extremely low. The other techs could have fixed it right then, but they didn't want me to be out of pocket for repairs that should be covered under warranty. They recommended I call Veteran Air back to make it right. Here are pictures of what the other HVAC tech saw. I'm really disappointed -- I expected better, especially from a company that serves veterans. I wouldn NOT recommend Veteran Air based on this experience.

    Beluga Air

    Beluga Air

    4.7
    (177 reviews)

    Great experience with Beluga Air LLC. They responded quickly the same day I called regarding my AC…read moreissues. They sent out their technician, Jonathan Osorio, who was very professional and knowledgeable. He took the time to explain everything clearly and did an excellent job. Highly recommend their services

    I never actually used this company for HVAC services--and after my experience today, I never will…read more One of their company vans was driving recklessly on I-10, cutting me off so aggressively that I was forced onto the shoulder. In the short time I was behind them, I also watched the driver cut off several other vehicles. Your employees represent your business even when they're behind the wheel. Driving a company vehicle reflects directly on your company, and this kind of dangerous behavior leaves a terrible first impression. I don't care how good your service may be--if your employees are willing to put other drivers at risk, that's not a company I want to support. Do better. -------------------- ETA: I almost deleted this review because I felt bad leaving a negative review for a company I never actually used. I considered writing it off as one bad moment or a stressful day. Then, just two hours later, I came across the exact same company van again. (I know it was the same one because the van number is displayed on the back.) Once again, the driver was flying across multiple lanes, cutting me off and weaving through traffic--along with several other drivers. At that point, it no longer felt like a one-time mistake. If you're driving a company vehicle, you're representing that business. This driver's repeated behavior reflects poorly on the company, and I hope it's addressed before someone gets hurt.

    Lock & Load - hvac - Updated July 2026

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