I had a 40" x 50" framed picture that I needed shipped. Maria and Rommel were great, They had all…read moreof the special packing materials in stock to correctly prepare the item for shipment. Included was protection of the glass. It arrived in perfect condition at the destination. I was very happy with their customer service and their competence at what they do.

Drove 20 min to get here, hours online said 10am. When I arrived at 10:05am the door hours listed…read moresaid 9:30am open. However it was dark and closed. I called the phone number and someone answered and said they were out running errands and would be back in 35min? Seems very unprofessional especially when you have advertised hours of operation. Now I wasted a 40min round trip.

They packed everything well. We had limited time due to my…read morebad planning but they got everything done quickly and without any issues.

I had a great experience with Ontrack moving. There is a change in my moving plans and I had to…read morelook for availabilities on the same day to move out on the last day of my lease. Ontrack moving was able to accomodate my urgent moving request. The movers were friendly and gave helpful suggestions on planning out my new apartment. The move was very smooth and my furniture was well-protected. Would highly recommend!

Thank you Tim and Team from Excellent and prompt service. Very impressed with your reliability…read more Highly recommended. Moving from the Bay Area to Texas not easy but your company makes it light for my daughter. Best, Arthur Lagasca

Updated: The customer service rep (Michael) was really great…read moreto work with. Great communication, worked hard to drive towards resolving the issue to my satisfaction. Therefore I'm updating my review to 4 stars based on his service alone.

ZippGo moving boxes provided a wonderful service for our move. After seeing some neighbors using a…read morereusable box service, I decided to look into using something similar. ZippGo rents you a certain amount of boxes based on how many rooms/square feet you are moving, and they deliver the boxes to your address, you use them for a move, and they pick them up at the new address. It was easy to schedule and make sure the drop off and pickup worked at an appropriate time. The boxes themselves are sturdy plastic, and the top interlocks so you don't need any packing tape. The boxes fit on top of each other which makes them easy to stack and move. You can also pick box inserts that are designed for plates and glassware which made it so easy to move these items. I would recommend ZippGo in a heartbeat- it made our move faster, easier, and more eco friendly too!

This company is great! The delivery dropoff, the pickup, and everything in between. Instead of…read morepurchasing tons of boxes that come with an environmental footprint, it is much better to just rent these reusable boxes. These are heavy duty, can support a lot of weight, and stack easily. And you don't have to assemble and tape them. Reasonable price as well. Highly recommend!

I had my ReloCube dropped off yesterday. Big shoutout to JW the driver for being professional and…read morefriendly during the drop-off. He was very kind and efficient with the placement as well.

Huge move from San Jose, CA to Daytona Beach, Fl. Coast to coast…read more I feel I dodged a bullet with many moving brokers trying to secure a contract through a hard sell and promise of *literally* unbelievable rate quotes. Doing further research I found there's a common and growing scam to quote low, then hold your stuff hostage until you pay surprise extra and extreme charges. Anyway, I went with U-Pack after researching the various container drop-off and load options. Contract terms were straightforward and no surprises on drop off. Both the start and end, U-Pack and their shipment team were super easy going with the schedule. Just call a day before drop-off/pick-up and they were able to make it happen. I had 3 cubes and two went to destination and the 3rd was stored by U-pack for a bit while I secured a longer term storage unit, and they dropped it off there. Make no mistake, packing and loading the cubes is a huge freakin' task. Do it in layers with large flat items working as "walls" to help hold stuff in. And ratchet strap each layer. A special call out to JW, the forklift operator in San Jose! He was one with that machine and able to maneuver with extreme skill and precision, including a very narrow and long driveway with tight gate and cypress tree. He's a magic man and was able to place the cubes perfectly between sidewalk and street and back yard driveway - saving me $ and headache dealing with the San Jose tax assessor regarding a permit if cubes block street parking and/or sidewalk. Other thanks to Skee (Ski?) at the drop in Florida. Also skilled w/ the lift and super accommodating on placing the cubes where I wanted. Finally, Gerry (Jerry?) and Lorenzo at dispatch. You'll be given a pretty huge window (like the whole day) for drop-off/pickup, but I'd give a call and they'd be able to narrow that window to a couple hours.

I give this place a 5-star rating. They've always been Fair with me. And I want to give a special…read moreshout-out to the current manager Lashae.. Excellent attitude! Goes above and beyond. She has actually taken the time to PERSONALLY call me before I was late with the payment. In my experience most do not take the time to put a personal touch on there their customer service. I've been a customer at this location over 10 yrs. Highly recommended 1st street mini Storage.

Pros: cheap. Cons:…read moreyou get what you pay for. Confessions: I'm not paying the bill personally, but by virtue of being associated with a local group that stores stuff here [in a crazy small 4x4 space, anyway], I find myself there more than I'd care to share. That said... note the gate hours of 7am-7pm; I realize a lot of places have 'em, so can't ding them for it, just a drag... after commuting to the office and back, odds of hitting a 7pm is slim on weekdays. But merely noted to note it. Back to the story... __________ Trip 1. On our first trip there, we got a prize of an extra lock. (We're in a "sub" unit, so one master for the outer space, the other for the individual inner door). Went to leave, and the key wouldn't come out of the lock. Really, like... really? I ate my Wheaties today, and couldn't get the dang thing out. Hit it with WD-40 and liquid wrench (since I'm a boy who has this stuff sitting around the car); no luck, but the key did turn better. Being the concerned tenant, we went to the office. No one home. Called the posted number, went to voicemail. Called the emergency number -- though I wouldn't consider an unlocked outer door an emergency by any stretch -- and also voicemail. Left messages. No callback. Slept well knowing we did what we could to notify someone. __________ Trip 2. Went by the office the next day to speak to someone in the office. No one home, just a troubling "We'll be back at..." sign in the window. Um, okay -- but rest assured, our day isn't going to be rescheduled around the office staff's errands. __________ Trip 3. This after the office woman called the account contact with all sorts of claims of lock theft and such rubbish, but did call back to apologize (apparently she realized she was being a bit harsh). Make a 2pm appointment to come by with the lock (note appointment is during business hours... she had grocery shopping to do). Stopped into the office, she looked at the lock and said it wasn't their key -- which are round -- and if we had to have keys made, we should have used the local locksmith (Security Locksmith, nice folks by the by). Apparently the stamped lettering in the key "Sec... Locksmith" wasn't a clue for the non-FBI types to identify. We left with the lock, still stuck with a key in it, as we were told it was our problem to deal with, since our choice of keys ruined the lock. __________ Trip to Security Locksmith. Nice guys (as noted), yup, that's our key, and they removed it. Oh, and the problem? One of the pins went out in the lock, so factory key or their professionally duplicated key would have gotten stuck equally well. The lock has since been returned to the office -- once we found a moment it was convenient for them to be in the office -- to deal with their defective lock. __________ Would I go there to store stuff? Nope. Any marginal cost savings are negated by the hassle if/when things go sideways. __________ Customer service review. See "Cons", "Trip 1," "Trip 2," and "Trip 3"

Kristen is absolutely wonderful! I needed help packing for my upcoming move, to another state. When…read moreI reached out, she responded very quickly. She was available for every date that I requested. Her packing, and organizing skills are are impeccable. She is fast, yet also cares for your breakable items as if they were her own. Kristen is responsible, pays attention to detail, honest, and extremely organized. Her rates are also very reasonable. I moved at the end of June 2023. Everything arrived without incident! I highly recommend Kristen for all your organizing, and packing needs.

Kristin helped me get my life back…read more I have a nice house, but it was such a disorganized mess that it was making me miserable. I had tried to get organized, but all the organizing "stuff" I bought, as well all my other stuff, only added to the clutter. I'm good at a lot of things, but organizing a home is not one of them, and I literally did not know what to do. So I turned to the Internet. I looked here on Yelp. Kristin has great reviews, so I called her. She came over on a Saturday and spend the day restoring order to my home. I was so discouraged with my house that I just hid in my bedroom while Kristin did her magic. When I came out, it was like a weight been lifted off my shoulders, the sunshine through the clouds. LOL. Kristin took away all the Amazon boxes that had been piling up. She set up systems so that I could do things efficiently and logically--a place to put incoming mail, a place to put groceries, everything for making tea and coffee put together in the same location, etc. I have a lot of hobbies, and little bits and pieces of them were scattered all over the house. Kristin managed to gather, sort and organize all of them. Amazing. I was a little hesitant to hire an organizer because I was afraid I wouldn't be able to find my things if somebody moved them. That ended up not being an issue at all, just the opposite. Now, if I want to find something and I don't know where it is, all I have to do is say, "Well, where is the logical place for it?" And there it is. Much better than my old method of trying to remember, searching the house, and then going out and buying a duplicate because I couldn't find what I needed. The best thing is now that my place is organized, I feel much more motivated and capable of keeping it this way on my own. I feel more serene now, and, my life is just, well, better. LOL. Highly recommended.

Always OnTime, always professional and careful. The crews…read moreseems to be trained on hospitality and moving . Great combination. Will recommend.

Moving my mom from Concord to Fremont so she could be closer to me. All I could say is I couldn't…read morebe more impressed from beginning to end. Ethan came and met with my mom to give her an estimate and she couldn't be more pleased with his demeanor and professionalism. Then came to moving crew. They came in. They packed all the boxes and loaded his truck. Then came time to place all the furniture in her new home. The entire crew worked hard and continuously went out of the way to be kind and patient with my 90-year-old mom. This crew was led by Nelson and included. Esteban, Christian, Milton, and Ortiz. I will not hesitate to up line to anybody considering moving. Thank you as you probably don't realize how much easier you made this move for my mom and us. Moving can be stressful and you guys are definitely stress reducers

Security is really creepy. Prices go up with out warning and the price goes up fast. Accessibility…read moreto storage unit is cramped.

Does anyone know about the auction process? My grandparents had a unit and my grandfather stopped…read moremaking payments and did not tell anyone. I believe the unit was auctioned off on March 26th. My grandmother is dying and I would like to retrieve the sentimental photos she stored there. The customer service representatives I spoke with were really helpful but limited by their lack of knowledge about the sale. My grandfather really screwed this up and I just want to find the photos of my grandmother.

I went to check the prices for their parcel service, but it was extremely hot inside the store. It…read morewas about 90°F outside, and they didn't have air conditioning, so I felt a little suffocated while I was inside. I think their parcel service is good, but they need to improve the overall customer experience by providing proper air conditioning or better ventilation. A comfortable environment would make a big difference for customers.

I needed to get fingerprints for a program I applied for and looked for places that provided them…read more I saw this place on Yelp and rushed over there since they were about to close in 30mins on Saturday. I know I know, I didn't plan this well but I made it. I didn't have to wait long and I asked for the finger print service. I did not know I had to bring in paperwork since it wasn't mentioned by the program I was applying for but thankfully they knew what paperwork I needed and had it printed there (have to pay for bw copy since I didn't print it myself). I was in and out within 15-20mins! Excellent service!