Our waitress was not attentive, never refilled our drinks, another table came in after us and they got their food before us. We asked why and she said oh it was turned in before ours. I said funny thing we were here before us. But again after we got our drinks it did take them 30 minutes before they took our order. My family member was eating her salad and the waitress took it when she was in the middle of taking a bite. Then all of our food was cold and no one even finished their meal they just wanted to leave. Worst experience in any restaurant I have been to. read more

Pretty on par with what you'd expect, but average food at just above reasonable prices. The servers are great and always attentive to our tables needs. Would only dine here with coupon, gift card, or some type of discount. In my opinion, not entirely worth the price. read more

Logan's did reach out to me and the general manager called to apologize. This meant a lot. We talked for little bit they will be sending coupons to give them another chance. It's nice to know that my business means something. I will be giving them a second chance. read more

Wrote a bad review 6 month back went back had the NY strip was the best steak juicy and tender did not get my salad but loaded mashed potatoes were great sat at the bar service was good lot better than last time we were there we will be back soon. read more

Our ladies and one young man who works with us in the loan department came to Logan's for our Christmas supper!! It was a very enjoyable time with one of the greatest waitresses ever yes it was Ms. Jasmine!! We all want to tell you that she is a great asset to Logan's and others could learn from her! Thanks for the wonderful food and good environment! May you all have a blessed Merry Christmas and Happy New year! Please post this for everyone to read! Loan Department of The Farmers Bank read more

My family and I would be your "regulars". We have always had 5-star service. Our drinks have always been filled, our food has come out hot and perfect, we can't complain. Many of the servers have turned into family friends due to the excellent taste. I plan on going to Logan's in Gallatin for a long time!! read more

My wife and I went to Logan's for the first and last time last night. We ordered the platter where you choose 3 meats. We planned to split it between the 2 of us. The brisket looked more like bacon, it had so much fat in it. The sausage was fresh out of the refrigerator, Cold, ice cold, not warmed up at all. The chicken was pretty good, the rolls were pretty good, but we had to ask for silverware, once we were finally able to get someone's attention, before we could add any butter to them. I was not at all impressed and I will not go back, there are too many good places around to pay that much money for poor service and worse food. read more

We go there from time to time and always enjoy it. However, the past two times we have gone, we've had a server, KATIE J, who has been awful! We recently went there for my birthday. I had a coupon for a free app/dessert and also had one for 20% off the entire check. We ordered no alcohol, but not everything was discounted. Our bill was $48. After the coupons it was $39. She did not discount it right. WORST OF ALL, she asked us if we wanted drinks to go. I asked for a cup just to pour what I had left in. My husband told her he would take one. She made me a new tea, and charged us BOTH for two more drinks without telling us!! Hopefully someone teaches her how to do her job correctly. I've served for years and never would I ever treat my guests like that. read more

I had the worst service and experience at the Gallatin Logans Road House. I have frequented this establishment numerous times in the past and have never had issues. This afternoon was an exception. The establishment was not busy when we arrived. It took approximately 10 minutes before our server arrived. Her response to us was "she didn't know we were here". We were sitting around other patrons so it wasn't as though we were in an obscure table in the restaurant. She brought our drinks and took out order. We waited and waited and she finally brought over the dressings for our salads. We continued to wait we are at 28 minutes now after our order supposively was placed. We only ordered salads so cooking was not a factor. When I noticed the next table received their side salads I asked our server was there a problem. She went to check and I noticed she was speaking to the cook and still no salads. I advised we were at 35 minutes at this point and to cancel the order. I requested a business card for the manager and two different employees stated we do not have one..They were unable to provide me with a name or contact. This is totally unacceptable. We will not be returning to this location. read more

I have a lady who likes this place and we go there. Not my favorite spot, but it may be the problem is that I keep ordering a steak of some kind or another and I have yet to get one that is tender enough to enjoy. I like my steaks med rare. Last visit, New Years eve, had a bourbon glazed something or another with a sweet potato. Tough as a two by four !!! And tenderizer was evident in the meat. These people do not have a tender steak !!!! Maybe I should order a veggie plate? Lady had a salad with a steak on top and she was very pleased. I tasted her steak and it tasted good. More tender than mine, but hers was much thinner than mine. Makes a difference. I will still go there, mainly to please my date, but I will stay far away from the working beef. Paying fifty/sixty+ for a meal that is dissatisfying is a genuine downer!!! Incidentally! The waitress stopped at the table every two minutes to ask "is everything alright?" I like service, but too much service is a real turn-off. When she came for the 15th time, I said "Oh! My God! Here she comes again!". She knew what I was talking about and she apologized for being such a nuisance. Based on her constant interruptions, I left the minimum 15% tip. Normally, I do the higher end of the suggested tip. read more

soggy nachos only ate half of 'em good service & rolls though should have complained but did'nt

My girlfriend and I went there yesterday around 7pm and we were seated promptly. As we waited for our waitress, I held peanut shells in my hand wondering if I should throw them on the floor or not, the sweet manager stopped by and told me it was ok, everyone did. That was the best part of our meal. When the waitress arrived, she started off not with the special of the day, but with everything that they were out of. I should have left then. The house salads arrived even though my GF didn't order one and the waitress took the extra one toward additional dining area muttering " I'm sure someone will want this "..maybe not after trying mine, chucks of lettuce cut into two inch squares. I really thought it was just a simple rush job cutting until my GF got her entrée which was steak salad with the same two inch chunks of lettuce. I got steak and shrimp. The waitress asked me to cut into my medium steak (sorry dad, I don't do raw) and it started gushing blood all over my plate. The waitress asked if I wanted her to take it back. Well, it's still alive so yes! Please cook it medium! She took it back saying the manager would be bringing it back for me to check. While I chewed on some undercooked rolls, the steak and shrimp came back. I cut into the steak and it was dead. Totally dead, well done dead. I guess medium isn't an option at Logan's. I said its close enough, I was hungry. While chewing and chewing and chewing and chewing my first bite, I looked at my shrimp and realized they had cooked my shrimp well done also! I used a lot of my drink to wash down the... food? I was wondering if I should my slurping sounds with my drink to get a refill when the waitress finally stopped and asked if I wanted a refill. We were finished, just sitting there talking about how bad the food and service was when I told my GF I was going to leave a tip. She struggled not to burst out laughing because I don't believe in tipping(it's just a way for consumers to subsidize the restaurant business wages). The manager walked by and asked if everything was ok and I said yes but could you ask the waitress to bring us our check. She must have read my mind because she said I guess you just want to get out of here now! We just moved into this area over the weekend and we were looking for a place to call our own. It won't be Logan's Roadhouse. I just read this again 7 months later and it's just the some! That's why you yelp! read more