Lokey Nissan has upped their game! Sales crew (especially Ashley) helped me close a deal that I've been waiting to close since I sold my one and only Z. Snacks, courtesy, and comfort. Lokey Nissan has it all. I can't wait to return with my new purchase for many oil changes and washes in the future. read more

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Caused damage on car in service and doesn't even return calls - also stopped in person and they weren't available and I had a message left then and still no call back either They literally avoid you after damaging your property read more

THE WORST CAR BUYING EXPERIENCE EVER!!! What a complete circus of an organization. My wife and I bought a new car and sold them our current car (Not a Trade In). We only owed $10k on our current car and it was worth $26,500 private party. We decided to sell it to Lokey and get an equity check (the positive difference of $15k of what is was sold for versus what we owed). Alex was the finance guy we were sent to. He overlooked the paperwork and without any substance as to why told us that the deal they had written down was wrong and we had to pay $11k more for the new car. I laughed and pointed out that we were not trading a car in just simply selling it. He said I was wrong and held his ground so we got up and left. Chancey our salesman (who was great) told us to hang on a moment and he got Elon his manager. Elon went over and sternly corrected Alex and apologized to us and then Alex realizing his mistake went through with the original deal. During our five hours there (on Valentine's Day) this same person Alex, we watched get verbally berated by several salesman as to why he wasn't doing his job and overhear two commenting that he was too concerned with his gf on Valentines Day (the day we made the transaction) to do his job. We fully financed the new car and were told we'd get a check for our current car that we sold in 48 hours. After nine days of zero communication and multiple attempts to do so I finally received a text back from Alex in their finance department. He conveniently texted me Friday night after the accounting department in the dealership was gone to come Sunday to sign some more papers. We arrived Sunday to Alex just leaving us a stack of papers. Instead of sitting with his client he walked away and had us find him once we were done. Luckily I have contract aptitude and noticed several areas he didn't highlight that I thought should be initialed. Once we found him he said he was sorry and I was right. So a normal person would have missed that and had to come back a second time since Alex cannot do his job. Today is day 13 since the transaction occurred. I left text and voicemails plural yesterday for both Alex and Ryan in the finance department and neither returned my calls or texts. Yet another sign of their lack of class, customer service, or humility. My wife went in today and was able to secure a check and heard story after story about how the owner and Alex are personal friends and complaining about him goes no where. They said this is par for the course with Alex he is terrible at his job and makes mistakes on every transaction. However it does nothing to complain. If you're considering doing business here I challenge you to seek a deal ANYWHERE else as they may actually care about you there and your time. Lokey Nissan doesn't care about their customers in ANY WAY, SHAPE, or FORM. Based on our experience. In closing Alex we all know those shoes are Fucci not Gucci they're as fake as You, Your thank yous, excuses, and smile. read more

I bought a used Nissan Titan pick up from Lokey Nissan. I've had it about three years and it still has the balance of the factory warranty bumper-to-bumper. I'm 73 years old and a retired general contractor, and I've owned a ton of vehicles over the years. No Dealer ever has exceeded my expectations more than Lokey Nissan. Lord Anthony Ward is my service advisor and he goes above and beyond every single time I bring my truck in for service or Warranty work. I will never go anywhere else. read more

I recently purchased a 22 Rogue Sport in late January and have only driven it a few times. Unfortunately, my car started overheating, and I managed to shut it down before it blew the engine. I took it to Kraft Nissan, as I'm a college student at Florida State University. They informed me that the selling dealer had left oil residue on the engine and damaged the coolant hoses, which are swollen and leaking. They've attempted to contact Lokey Nissan to resolve the issue, but they're evasive and unwilling to take responsibility, despite clear videos showing the oil mess and other damage. I can't link the video to the review but have it. I don't have the additional $1,400 to cover Lokey Nissan's mistake. This situation is unfair and reflects the poor quality of service provided by Lokey Nissan. read more

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ZERO WAS NOT AN OPTION. Watch out at this dealership. THE DISHONESTY IS REPREHENSIBLE. Aside from the electrical fiasco which I will get to, the sales manager INCREASED THE SALES PRICE BY $4,000 WITHOUT TELLING ME. He knew I had no car and was there to pick up my new vehicle. This was after another $600 price increase because he had to "get the car from down the road". I ended up having to pay $4,300 more than my quote. I had no car and he knew I was there to pick up my brand ew Altima SL. I signed. Big mistake. Staff was fully aware from Day one That I chose the 2025 Altima SL over the Acura for the internal GPS. AS WITNESSED BY THE SALES WOMAN ,THE GPS AND TOUCH SCREEN HAD NOT WORKED PROPERLY SINCE THE DAY I PICKED UP THE CAR. The first attempt to get these issues fixed, LOKEY had the car for a few days and gave it back to me because they "could not reproduce" the disappearing dash lights, the GPS that sent me south to go north, and the plethora of other failures in the audio visual system - too many to say here. They gave me back the car with no change. There was "nothing they could do". SO I GAVE THEM THE MULTIPLE PICTURES THAT CLEARLY SHOWED ON A TRIP BACK FROM SC THE GPS STILL HAD ME IN GEORGIA WHEN I PULLED INTO MY DRIVEWAY IN FLORIDA ALONG WITH THE OTHER AUSIO VISUAL FAILURES. Andriod auto connects intermittently, I often have no radio, the touch screen locks on a whim, and there is an ineffective service manager at best. To detail all the electrical failures would take hours. The second time I dropped it off the failures included a loss of dash lights at night. I had to take more videos, pictures, and email them to the sales manager. They found a bad antenna, and a bad sensor which they replaced. He said the "pictures did it". ONLY NOW IN ADDITION TO ALL THE OTHER AUDIO VISUAL FAILURES, THE GPS THOUGHT IT WAS NIGHTTIME AND YOU COULDN'T READ IT IN THE DAYTIME! I asked the sales manager to come outside YET AGAIN to see first hand the added failures. HE SAW THE ISSUES, AS WELL AS THE OTHER FAILURES FIRST HAND AND PROMISED ME A NEW AUDIO VISUAL SYSTEM. I EVEN SENT MORE PICTURES AND VIDEO.HE INSISTED NISSAN NEEDED MORE PICTURES. HE EVEN TOOk PICTUREs HIMSELF OF THE SCREEN AND THE VIN NUMBER. HE PROMISED HE WAS ORDERING A NEW AUDIO VISUAL SYSTEM FOR THE CAR. THEN DAYS LATER AFTER I INQUIRED I WAS TOLD IT WAS ON BACK ORDER. I was not able to get any evidence that order was placed. I have been strung along since last August, 2025. The sales manager finally sent an email statIng my system would be arriving the middle of next week". That would have been yesterday, April 15, 2026. The sales manager also wrote to be saying he would call me Monday (now four days ago) with an update. He did not. Instead he returned yet another of my emails my email stating he wanted me to drop off the car next Monday which is April 20, 2026. He wrote it would be at the dealership for a few days. At which time I returned the email asking him to confirm the system had arrived. HE SAID IT HADN'T, AND NISSAN WAS INSISTING ON MORE PICTURES! And now he is "away on business". I HAVE HAD IT WITH LOKEY NISSAN IN CLEARWATER. I RECOMMEND NO ONE BUY A CAR THERE. There is so much more I could say here. BUY ELSEWHERE! read more

Wonder if Paul Lokey ever hears about the complaints from his Nissan dealership because his GM doesn't care nor respond. Hearing "I'm sorry" from service advisors doesn't fix problems. Here's a copy of my email from a week ago. Dear Mr. Alatorre, This is not the first or second or fifth times I have experienced sloppy maintenance work by your mechanics and I don't expect, nor want empty apologies. I just felt it necessary to vent about this. I bought my Altima new from Lokey in 2016. The only positive thing I can say is the life time free oil changes are appreciated but that's about it. There have been so many times that I have picked up my car after a service or oil change only to find something wasn't done properly after getting home. These things may seem minor but it shows a pattern of sloppy work by technicians who are not paying attention to detail. For instance, missing tire valve caps after a service when all four were there before bringing in my car, or when all the original chrome caps were removed after a new tire install and replaced with rubber ones when there was nothing wrong the nice chrome caps that were originally on the car, and of course nobody bothered to mention this to me. The time I came home and told my husband something is rattling under my hood and found the air box cover was just laying over the filter, not snapped on, just bouncing around under my hood. I could go on about all these little things over the past 10 years but it's useless. I have complained on occasion to a service advisor who of course apologizes but it's just a matter of time before it happens again. The worst experience was back when the headlights were recalled due to a defect causing the bulbs to be so dim I couldn't see at night. I got different explanations from several different advisors over a period of time which I feel wasted time in addressing the matter. After finally receiving a notice in the mail, I sent in my portion of the recall card to the class action attorney who was handling the replacements and after many calls and emails between your dealership and the attorney's office, to find out why I hadn't heard anything I was told they had no record of ever receiving my card therefore I never got a replacement. I guess it was conveniently lost in the mail. Nobody at Lokey seemed to give a rat's behind, so I got screwed on that and my husband spent the money replacing my headlights and covers so I could actually see at night to drive. That is when I lost all respect for Lokey Nissan and I knew that my next car would not be a Nissan. So here we are on my last visit on Friday, March 27th, I dropped off my car for an oil change and multipoint inspection. My car has never leaked oil onto the ground, and is sitting in a newly poured driveway, so when my husband went outside the next day, he found a puddle of oil sitting under the car. Finding this oil right after my oil change immediately made me suspicious so I asked him to check it out and take pictures. He found the nut on the oil pan finger loose, barely holding on which allowed the oil to drip out. He gave it 4 or 5 turns until it was properly tightened. Now imagine that this wasn't discovered until my oil was gone and my engine was blown. Would Lokey admit to this error and replace my engine? OF COURSE NOT. Upon further inspection as you can see in the picture where my husband is pointing, there is one zip tie and nothing else holding the cover over the oil filter which they would have had to remove in order to replace the filter. Just another rush, sloppy job. So needless to say, the expensive repairs that were suggested on my multipoint inspection will be verified and performed by a respected private auto shop rather than Lokey, I just don't trust you anymore. Might I mention they didn't even reset my check oil light which went on indicating I needed an oil change. I didn't notice until my drive home so of course my husband had to do that as well. Please don't bother asking me to call you to discuss like I was told during the headlight ordeal; it's a waste of time. I'll be shopping for a new car this fall. Regards, Robyn Kantelis read more

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Absolutely terrible experience. My husband lives in Orlando and was shopping for a vehicle for our son, who lives out of state. He buys vehicles for his business every 1-2 years and is knowledgeable about the buying process, including out-of-state transactions. He clearly explained that he would be handling taxes and titling in our son's state. Instead of listening, the representative -- who claimed to be a sales manager -- was condescending, dismissive, and outright combative. She misrepresented how the purchase process works in an apparent attempt to justify adding $4,000 to the final price. She incorrectly assumed he didn't understand how interstate transactions work. At one point, she flatly told him that the only reason he contacted the dealership was because they were the "cheapest" and implied that, as an out-of-state buyer, he essentially didn't know what he was doing. When he pointed out that the price she was quoting for a VW Taos was comparable to what he was seeing in Orlando for similar trim levels and mileage on a Tiguan -- a larger, higher-tier vehicle -- she snapped back that he should "go look" and "jump on that deal." Her tone was arrogant, defensive, and unprofessional from start to finish. This was not a misunderstanding -- it was deliberate condescension. She showed zero interest in earning our business and seemed far more focused on asserting herself than actually making a sale. We have purchased many vehicles over the years. This was, without question, one of the worst dealership interactions we have ever experienced. read more

Went in to view a vehicle listed at 32,077. I called days ahead and was told the OTD would be around 35k OTD. I went in (drove over an hour) to make the purchase and the price jumped to 46k OTD. That is 14k in fees. My mind was literally blown. I let them know what I was told and they countered with 39k OTD. So now just 7k in added fees. Obviously I was still not satisfied and had been lied to. I've had some bad dealership experiences. Most of us have. This one pulled a bait and switch like no other. I've never been so disrespected in my entire life. Please go anywhere else. read more

I go into Lokey Nissan in Clearwater, FL for an oil change and am approached by a third party business who welcomes me to Nissan for an all vehicle checkup and then tries to get me to replace my windshield which is not necessary. What's up with Nissan Lokey allowing third parties soliciting and harassing their customers for un warranted non requested work on our cars at their dealership? That was total harassment I experienced there today.!!!! read more

Chuck charged my 72 year old Iranian mother in law $107 to tell her he couldn't find anything wrong with her car. I took the car to my mechanic and it took him an hour to figure out that the noise she was hearing under the car was a bad transmission mount and two blown rear shocks. Chuck told her that he inspected the entire suspension system, but somehow couldn't see the two leaking shocks. I went to see Chuck to voice my disappointment and request a refund. He told me he'd talk to his bosses and get back with me. He didn't. I called him daily for a week. Every time I called he was either "at lunch", "helping another customer", or just plain "unable to reach at the moment." I don't recommend taking your car to Lokey Nissan for service. They aren't thorough and they don't stand behind their mistakes, so I doubt they stand behind their work. read more

Short version If I could give negative stars, I would. I purchased my car from Lokey Nissan and was issued a powertrain warranty, but when I needed to use it the experience was extremely frustrating. I was initially told there was no warranty on record until I sent them the copy I had. Multiple calls to management went unanswered, and when I finally spoke with them I was given conflicting information. The warranty company later told me they had no record of the management from the dealership contacting them about my claim. Based on my experience, I would strongly recommend verifying any warranties independently before buying from this dealership, or skipping them altogether. Full explanation My experience with Lokey Nissan was frustrating, disrespectful, and completely unprofessional. I purchased my car and was issued a powertrain warranty, but when I tried to use it, I was initially told there was no record of the warranty until I provided a copy that I had. The service advisor seemed more focused on finding reasons the warranty might be denied than helping resolve the issue. I tried contacting the service manager, Tom, multiple times. I was told he had called me or was "working on the problem," but when I finally spoke with him he had no idea what I was referring to. He told me he would contact the warranty company, but when I followed up they confirmed they had no record of him calling. Next, I spoke with the sales manager, who in my experience was aggressive and dismissive. He made it clear he had no intention of helping and eventually hung up on me while I still had questions. Attempts to reach the general manager were also unsuccessful, as I was repeatedly told he was unavailable. If you purchase a car from Lokey Nissan, be aware that promises, especially regarding warranties, may not be honored. There are many dealerships in the Tampa Bay area, and in my experience this is one worth skipping. read more

Confirmed twice that they had the vehicle I was looking for on the lot before driving an hour and a half to take a look at it. I show up just for them to tell me that it is no longer on the lot.. complete waste of time go to any other dealership. read more

I purchased a certified pre-owned Nissan Rogue S 2023 with only 6,000 miles from Lokey Nissan in June 2024, and my experience has been extremely frustrating. I have reported a strange engine noise multiple times. Each time I bring the vehicle in, the service department tells me they cannot replicate the issue. However, the noise continues and does not sound normal for a vehicle with such low mileage. My warranty is getting close to expiring, and the issue still has not been properly addressed. The vehicle has already had several problems. The transmission mount was replaced around 18,000 miles, the system had to be reprogrammed, the radio screen sometimes goes completely black, and a turbo hose had to be repaired due to a recall. There is also another recall related to the engine, and when I asked about it, I was told they don't know how they are going to proceed. On top of that, I was recently told the vehicle needs two new tires even though it only has around 21,000 miles. These are the same tires that came with the car when I bought it, and they are supposed to last much longer than that. What makes this even more disappointing is that this is the third vehicle I have purchased from this dealership. I have always trusted them, but dealing with these ongoing issues and getting no clear answers has been very difficult. I also have the service records documenting these visits and repairs. Overall, this has been a very disappointing experience for a certified vehicle and for a dealership I have supported multiple times. read more

Our experience was awful, to put it mildly. I had never in my life experienced with what my wife and I experienced yesterday. Your finance manger not only lack customer service but lack respect for others. He has no professionalism, attacks customers integrity. He is a fast talker, what you would expect from a buy here pay here dealership. He is not someone that represents your company well. His own words to my wife and I "I sell more cars in a day that you have bought in your lifetime". We did not once disrespected him. All I asked for was for him to slow down and was doing my own calculations. This is not our first purchase we are well aware of all it entails. We went in pre proved thru our bank. Your finance manager said what he said and grabbed his paper and walked away from us. Due to this experience my wife and I left went to a different dealership and made a purchase with a dealership who were no only professional but really showed their customer service through the whole process. read more

I came by Nissan to look at a Lexus NX250. The rep Chancey is incredibly kind, not what I have experienced at other locations. I really appreciate his willingness to listen, interact and just be a great Sales Man. Took a test drive, no pressure just great conversation. This is a good person come see him, he is exceptional. read more

I DO NOT understand why people leaving bad reviews there. I bought a car and most of the things were online. Came to dealer ship knew what I wanted and got a deal! That guy DAVID just incredible. I had a few things that I DID NOT CHECK and I sent him a text and you know what, they gave me answers and resolved my problems. I respect that. Maybe some people who are unhappy need to learn communication and know how to approach without an attitude. Mistakes are happening no one is perfect and what matters the most how much effort being put into resolving my problems that I didn't check. I appreciate your business and will work with David again when the time comes for a newer vehicle. Thank you! read more

Lokey Nissan - Me buying 2018 s560 at good price - Car Dealers Near Me - Clearwater, Florida

Great Service From Caro and staff! Efficient, Effective and work w/ me! She went above all my expectations! Very clean place! read more

Lokey Nissan - This one is still ready to be purchase. What a Beauty - Car Dealers Near Me - Clearwater, Florida

**Terrible Experience - Dishonest Pricing** I came into Lokey Nissan to purchase a 2023 Chrysler 300 listed at a sale price of $22,777. I was already pre-approved through my own bank and had cash funds ready to write a check. I wasn't asking for a discount--just wanted to pay the advertised price, plus standard tax, license, and reasonable fees. The salesman that greeted me first, Ronnie, was GREAT. Very friendly and knowledgeable about the vehicle. Took me on a test drive and answered any questions I had. However, once I was finished with him and we got to the numbers with the "finance people" everything changed. First, they added $200 to the advertised sale price, claiming it was the "cash price". Then, they tacked on a $1,500 fee for a Used Vehicle Inspection--something I know is already factored into the packed cost of the vehicle. When I asked if they could remove that fee, I was told only if I finance "through them". On top of that, they inflated the standard $200 documentary fee to $1,000, plus another $450 for Tag transfer and $480 for "Other Fees". When all was said and done, they told me the price was almost $29,000 out the door--an ABSURD MARKUP from the original $22,777. Based on taxes and typical fees, the out-the-door price should have been no more than $25,000. This felt like a BLATANT bait-and-switch tactic designed to pressure me into financing through them. I'm extremely disappointed and would not recommend this dealership to anyone looking for an honest or transparent car buying experience. To make matters worse, I couldn't help but notice the manager refused to even come out and address my concerns after seeing me waiting for answers. Do better, Lokey Nissan. I will be contacting corporate to express my concerns about these shady tactics. read more

The Management was very good to work with when I recently leased a car with them.....They were very accommodating and easy to get in touch with even after the "deal" was done...They seem to truly care about the customer.... read more

Recently had an issue with my 2019 Nissan Rogue. My car would not start after work. I had it towed to Lokey Nissan after 6PM. Teh following day I was told the battery was dead. I purchased the battery from Sam's at the end of November. I purchased a Nissan battery because I was told I should have a Nissan battery in my Nissan. I went to pick up my vehicle and requested to keep the old battery. I went to Sam's to attempt to return the battery. I get to Sam's, turned off my car, and it would not start. I called for a tow to take my car back to Lokey. While I was waiting, I had Sam's test the old battery. It tested and the battery was good. The tow truck driver from JB Extreme Towing attempted to jump the car. He looked at the battery connectors and saw that the negative terminal was not tight. He tightened it and my car started right up. Still had it towed. Had a rather heated discussion with a service advisor. Asked the service advisor on duty to have the old battery put in the car and test it to see if it was bad. Had my car for about 25 minutes. Came back, told me they would not change the batteries to test the old one, but did put the tester on it and that the battery was bad. I went home, pulled the Nissan battery off my car and placed the old battery in my car. The car ran fine. Took it to two auto parts stores to have them test the battery. Both said the battery, alternator, and stater were fine. Had my nephew who is a mechanic attached his diagnostic computer to scan for any codes. A code the battery control module appeared. I took the Nissan battery back to the dealership the next day. Spoke to the service manager who just returned my money. I did tell them about the battery control module code, but nothing happened after that. My wife bought her car at Lokey, so we will continue get the free oil changes, but I am going to take my Nissan somewhere else. Anthony in service is very good. read more

They put the wrong oil in my truck (0w-20) and refused to do correct it. No warning before hand that they didn't have the correct oil. Avoid. read more

Predatory scammers. Lokey Nissan mailed out fake winning scratch offs for their giveaway, claiming "no games and no gimmicks" only for them to say you didn't actually win when you get to the dealership and then proceed to try and sell you a car. I would never purchase a vehicle from a place that participates in dishonest practices like that. read more

We bought a z nismo edition from them last year. We needed to get a bigger car and are wanting an armada. We came back here because we had a positive experience last time. Well times have changed in a year because while our sales guy was really nice his sales manager was awful. I may be misremembering but I think the managers name was Steve. I'm sure Steve has lost many sales if he treats everyone else the way he treated us. We will never set foot in Lokey Nissan again. We were there to look at the 2025 armada platinum reserve. The payments they came back with on the first go were too high. We have been to a few other local Nissan dealers and had a few different armadas we were looking at all 2026 with payments MUCH closer to what we were wanting. We were told over the phone they wanted to move this car and could "get a deal" but refused to give a price to us over the phone so we went in. Steve apparently is not willing to negotiate on prices at all. We rejected the first offer because who takes the first offer anyway? We agreed on a price range and our boy Steve over there said he would work on it. We had only 2 requests. No white cars and the second row had to have captains chairs. While we waited for an eternity for him to come back with number we thought he was working on the car we were looking at they pull around another car he said "would work for us. Keep in mind we are looking at new cars specifically armadas. Now we thought he would bring out an armada in a lower trim. That would have been fine. But instead pulls out a used white GMC. If I wanted a GMC I would have gone there. He didn't ask if we wanted to look at a used car or a different brand. Did t even try to show us a different armada. And why would you bring out something in the one color we said we absolutely don't want. We bought one car there and will never ever be back. If you can't listen to what your customers want why are you even there? The audacity to try and pull a bait and switch like that on a second price negotiation is wild and disrespectful. This guy I'm sure has driven away more customers than just us and should be fired. Absolutely a horrible experience. Anyone who is looking for a Nissan go to crown they are nice, they listen and they work to get you exactly what you are looking for. Stay far away from this dealer they are shady. read more

Very poor service department, nothing but lies and talk around the problem. Stay away from Lokey. I have asked twice to talk to someone in charge of dealership and get told that no one is there read more

We just purchased a Nissan Pathfinder at this dealership with help from Justin King and Jonmichael. It was a very good experience and I got a fair price for my trade in. I want to make sure Justin gets the accolades for all his help. read more

The company sales manager declined the sale of the car at the price displayed on the true car app. Clear bait and switch scheme that should be illegal. read more

Lokey Nissan - True app quote. - Car Dealers Near Me - Clearwater, Florida

Service beware. I'm not really one to leave reviews but due to Lokey not returning my calls. I thought ok I'll just share my experience here. We purchased a car here for my daughter 2 years ago. That itself was a negative experience as the price of the car quoted online and the financing changed once we got to the garage. They added an extra $2000 to the price. I wasn't thrilled but as it was the car we wanted for our daughter we decided to proceed. Fast forward to our service last week. After we picked the car up we discovered they had emptied and not replaced the windscreen wash. Ok a small thing I know but it still should be done. Then the car overheated and we had to call AAA. We were shocked to find that the pipe from the coolant reservoir had been removed and not put back on. Even the guy from AAA was shocked as he couldn't understand why it was taken off. We took it to a local garage who replaced the reservoir and pipe. We have tried to reach the service department to discuss but there is either no answer and they don't return calls. I would suggest you check your car before you leave read more

Lokey Nissan - Coolant pipe - Car Dealers Near Me - Clearwater, Florida

We have bought three automobiles from this dealership. Their team is always professional, courteous and helpful. From the sales and finance team to the entire service team, the dealership is top notch. Their signature lifetime oil change service has saved thousands of $$$$. The service lobby is comfortable and stocked with snacks, sodas, water, and coffee for customers enjoyment. The restrooms are always clean and comfortable. Give them a try read more

The scratch off thing they have going on is a complete scam. The scratch off said I was a winner of $5000 cash. Of course you can usually assume these types of mailers are scams but the mailer seemed to be pretty convincing that I had won so just to be sure I called and the girl answering the phone asked for the invitation number and says yes you are a winner you just have to come in with the mailer and your ID to claim your prize. I said there are no gimmicks and I would just get the cash and she said yes. I asked do you have to buy a car and she said no you do not have to buy a car and you get actual cash. I was still suspicious but thought if this is legit I could use the money to put down on a car possibly. When I went to the dealership the sales reps looked completely unprofessional and had looks on their faces like they had been already defeated. I am sure this scam had beat them down all week with angry people. When I walked in no one greeted me or said hi even though there was a lady behind a desk on the left hand side along with a male employee sitting next to the desk. A sales rep mumbled something as he walked past me and I was not sure who he was talking to and he kept walking towards a desk where I guess I was supposed to follow. I proceeded to tell him I came in first regarding the scratch off mailer and he said everyone was a winner but I had to match my invitation number to their number listed in the sales room and if both numbers matched I would get $5000 dollars. The mailer and the girl on the phone completely misleading and lied by omission. I would never buy a car there especially after my experience and all the terrible reviews. Too bad because I am in the market for one. Complete unprofessionalism and lack of courtesy. Nissan maybe you should look at either your managers or the owners because your lack of management, customer service and business practices are extremely lacking. Shows you exactly why people hate to go to dealerships to buys cars because you really can't trust them. read more

Well Lokey is ok but stay away from the 2022 Pathfinder Passenger seat is way too low and a big safety issue They fixed it with the 2023 model year, but ignore the people with the 2022 model. I feel like we got scammed and now no one will do anything. Spend 40k on a suv and the passenger seat is so low that if you are under 5 ft 2 you can't see anything over the hood and if the airbag deploys it would be really bad for the passenger. I feel Lokey should have told us about this issue since my wife is 5 foot 2. When she test drove it she was the driver not the passenger so buyer beware!!!! read more

long story short: Bill C the manager got legitimately angry with me for not accepting his rip-off of a deal. I guess because I am a young woman who went in alone he thought it was okay to talk to me like that and try to intimidate me into getting a car. It didn't work. Like another review said, they're tacking on 2 fees that add up to 5,000 for new vehicles. insanity. My mom bought a used Nissan from them that they didn't disclose was a previously smoked in car and they bamboozled her into signing the papers before even seeing the car. It took weeks of her calling for them to finally right their wrong and fix the smoke smell. Like another review said, the service post deal is pretty bad. She's still waiting on one thing they promised in negotiations - It has been 4 months. Do not recommend read more

Korey in services was very rude and short with me. I was trying to get a new key fob and I was sent to parts to see if there were any in stock. The guy in parts was very helpful and told me there were 2 in stock. But when I got sent to services I was confused. I got korey and I was trying yo figure out how I could get a key fob to get my car back on the road. Because I can't do anything with my car right now. He told me the vehicle needs to be at the dealership to reprogram it. I said okay then I need to get it towed there? Then he got mad at me and started yelling. I'm sorry but I don't recommend this place. read more

Stay away!!!! Please read ALL your paperwork! Will lie right to your face but won't let you see the recording of the deal!! Beware

Lokey is a racist car dealer. I have trying to get my money back from them because they didn't check my car properly and professionally. That racist Tom Devine told me that he is not giving me nothing back. He told me that I took my car to another dealer for a diagnosis and now I'm hoping to get my money back. Let me tell you something. I took my car to another dealer last year and they said that it was low on refrigerant. So when it happened again a year later, I decided to take it to lokey to have it checked properly and professionally to see what they come up with. By me telling them that I took it to another dealer last year, they just came up with that my evaporator core is leaking without checking my system properly. I paid for a diagnosis and I didn't get that at all! They said they did a evac and recharge to my a/c system. That was a lie! When you do evac and recharge the temperature in your car changes from hot to cold. The temperature in my car never changed, it stayed hot. That means that they didn't do a evac and recharge. But I paid for it. And he said I was hoping to get my money back. What I was hoping for, was to get my car checked properly. I will not give up because these racist!!! is lying about checking these cars. read more

BEWARE!!! Lokey Nisson LIES and LIES. My husband has dementia and was working with Kyle. We agreed on terms with 3K down and 60 months. I had to leave for an appointment. All was supposed to be done with just a signature. When he got home with the contract, it was for one more year and 4% more interest. We went back twice to talk to the dealership but they were rude and basically said tough crap and showed us the door. Don't ever buy a car at Lokey. Bend over is what they will tell you. read more

Let's face it. Nobody enjoys bringing their car to the shop. This was no exception. The experience wasn't all bad though. Let me start with the positives. It was the afternoon. I did not have an appointment. I basically just showed up and they were able to accommodate me. I had a coupon but I couldn't find it. They were nice enough to give me a discount. What I needed was simple stuff. And oil change and a tire rotation. That's why I didn't call ahead or anything. I really didn't even need to go to the dealership. Anyways I explained what was needed and they took the vehicle right away. On my previous visit there was an error on my receipt. I pointed this out so we could avoid repeating the error. Everything took a little longer than I would've liked but hey, maybe I was being impatient. There was TV inside and music playing on speakers outside. And there were lots of snacks. Not the worst place to spend a few hours. After a while, I got a little antsy and thought I'd look at some cars. No test drives or anything, just checking things out. I happened to notice a few cars that appeared to have just arrived that weren't even prepped for sale. Interesting stuff for a car nerd like me. Surprisingly when I was checking out cars, no annoying salespeople approached me. I mean they have a job to do but you know what I mean. It was a good thing. There was a creepy guy who worked there who appeared to be following me around when I went outside. Twice. Yes, he "coincidentally" went out the back door right after I did. Two times. A bit annoying. And noticeable. After a while(it really wasn't that long), the vehicle was ready. Or at least it appeared to be. I went to the customer area and asked. I was told it was almost ready. It was being washed. A nice touch. Sort of. I'd already washed the vehicle before arriving but I guess after a service, it couldn't hurt to wash it and make sure there's no grease or debris on it. One of the guys drove it back over. He parked it in the sun. It was still really wet. Not a huge deal if you're not a car nerd like me. It was noticeable. It was only a few minutes though. Someone else pulled it into the inside area outside or the customer area. I don't know if I'm describing this clearly. Also, there was oil or grease or something on the wheels and tires. Not a huge amount but noticeable. I mean, more than should've been there after a car wash. Anyways, I was anxious to pay and take off. While the vehicle was there, those folks were nice enough to do an inspection. They recommended lots more service and lots more money. Not too pleasant but if I'm being positive(I try), I'd like to think they were concerned with safety and such. I told them I'd have to schedule the other repairs at another time, if I couldn't take care of them myself. They detailed everything on a print out. I was really disappointed that my paperwork was again incorrect, particularly since I brought it up when I arrived. The person assisting me seemed annoyed and suggested that she might not be able to correct the error. Eventually everything was taken care of. All in all I'd say it was a fair value. I mean everyone is nervous about dealer pricing, right? It can't be just me. Things could have gone a whole lot more smoothly, in my humble opinion. Maybe next time will be better. I gave this 3 stars but it could've very easily been 4 stars, maybe even 4 and a quarter. Maybe more, who knows. But screwing up an invoice multiple times and having a creepy guy following me around are not good. And those things can easily be prevented. It's not enough to keep me from coming back. Well, not yet. I am a positive person and I'd like to think most of the folks are trying to take care of us. read more

All around HORRIBLE experience with Lokey Nissan. I absolutely would stay away from these guys 1) bought my car from them- only to discover they reported the wrong milage on the paper work. I had to go back the next day and redo all paperwork. 2) was told via sales the free oil changes includes synthetic oil. That was a lie- it's only basic oil 3) their shuttle service is beyond a joke! After waiting for an hour- I called for an Uber. 4) experienced an issue where check engine came on and dropped off car. They determined the issue and told me this is covered the warranty but the part would not be in until the next day. Totally understandable. Next day I received a call asking how my service was and if everything was to my satisfaction. Confused - I stated you still have my car and asked if it is completed. They put me on pause came back and confirmed that my car was not completed. And I'd receive a call later. Well later came and at 530 pm I never heard anything so I called into service only to be told my car is still not completed. I asked if I can get a rental or a loaner for work as they will have my car now for 4 days and was told that they would call me at 730 the next morning. I received a message from Dave - owner of their loyalty program after I bought my car and he stated I can reach out to him if there are ever any issues. So I did! His direct response: "I'm sorry to hear you're having issues but I've left for the day and will not be back until Friday afternoon" Talk about lack of customer service!! Basic communication is a skill this location doesn't have and could have prevented all of this. read more

Crooks, I was lied to. I'm out 20,000. Don't trust them. They refused to fix things under warranty by giving me the run around, so by putting me off for months they later they said I waited to long. There's no accountability. I suggest people record whatever they say to you at any dealership. This is the worse dealership. It doesn't deserve 1 star. read more

Im really torn on this review. Walking in a car dealership as a single woman is always a bit challenging, and I'm not sure I got the best deal. They did seem to try to be accomadating. The sales manager, Christian West, is a true gentleman, I can't say enough good things. The finance manager, Kurt, went the extra mile for me. But a BIG warning to stay away from the salesman James Webb, I had a very difficult time dealing with him - he was rude and belligerent! To the point of getting disciplined by the manager. STAY AWAY! You will have a much better experience if you do! I also had a similar experience as Neena in her review above. Deceitful advertising. The online ad read $24,999. But what they don't tell you is that price is for military, first responders, fire fighter etc. So, in reality it's $28- false and deceitful - never once mentioned that. They also tried to tack on a maintenance pkg, without mentioning that was optional. They have a decent history and reputation in this area. Just be careful and watch them.....something you should not have to do.....hence dealers get a bad reputation. read more