Service was good, food nothing special, not worth the price. Friday night the restaurant was empty. That said it all.

My family and I came here for an early brunch. I've been to several other restaurants for brunch. Some claim best brunch on long island. I was blown away with this lombardi's brunch! I was first greeted by the manager "Good morning folks how are we today". Which is nice to hear rather than name of reservation. I explained to him that my party had grown from 5 to now 8. He quickly accommodated us by adding another table. We also let him know my youngest had a gluten allergy. He brought us into the brunch room walked with my daughter and made her a plate of non gluten items!!All the food was amazingly fresh and delicious. Been to other places where the food looks old and unappealing. I love the seafood bar and my kids love the chocolate fountain. All the staff were very helpful and accommodating. I would get up to make another plate because everything was so good i'd come back to a new mimosa and a full hot coffee. Best Brunch on long Island!!! We will be back!! read more

Went here for my 25th birthday with an 8 o clock reservation for seven people. I knew they couldn't guarantee a table outside, but I asked how long it would be for us to wait when we got there. The hostess said 45 minutes to an hour and we decided to wait and just have drinks outside. The hostess said she would find us when the table was ready. Twenty minutes into having drinks outside, the male manager finds us and says we were supposed to tell the outside hostess that we wanted a table outside. I said that no one told me that and he said I'd have to wait another hour. He was trying to convince us to eat inside and he was being very rude. As two tables opened up, instead of putting them together, he sat other smaller groups. Overall, the service was incredibly poor and they handled the situation terribly. He also started asking for everyone's Id's after the bartender had already served us drinks and he had such an attitude with us for no reason. The bartender outside took so long to serve us drinks as well. Ultimately after waiting till 9:30, we left. They lost a 300 dollar tab. I'll never come here again, and I've been going for years. Not worth it. read more

This the first time I've felt compelled to complain about a restaurant. I was in a party of 7 and after 2 false calls that our table was ready and a hour wait (we were told it would be a 20 min wait) we were finally seated. The hostess station seemed very disorganized. I have to say my steak was very good and really no complaints about the food but our waiter was an ass. Very rude and unprofessional. read more

Let me first start off saying I am from the Island by have been living in Mesa, AZ for the past 35 years. My wife, another couple and I went here for what we thought would be a great dinning experience with some excellent food. We found it not be that way at all. When we first got there we were seated outside at our request. We were given a table that was particularly in the sun. When we asked our server to move the umbrella, he informed us he would have to get the managers permission. The manager came over and stated "no, we never move the umbrellas" Saying nothing else he just walked off. I will say the appetizers were the highlight of the meal. The main entree was the most disturbing portion of our dining experience. Our wives were served first, we waited over 7 minutes by my watch, as according to our server the manager must serve the lobster specials, he was bust chit chatting with some customers at another table. When we finally got our meals, we both found the lobster, corn on the cob and the potatoes to be cold. The shrimp were rubbery, with no taste at all. The lobsters like I said were cold and overcooked, as well as way below the 1 1/4 to 1 1/2 lb that they advertised. I have had better seafood in Arizona. When I stated my displeasure to the manager (Antonio) all he stated was he was sorry and walked away. This is clearly an establishment that does not cater to the customer. We will never come again and we visit often. read more

Pretty setting. Food was expensive and mediocre. Service was slow but solicitous. Overall I expected more which is why the rating is so low. read more

Easter Sunday was a joke. I would never go again. We had to pay before we were seated? I felt appalled and insulted. This was a gift to my guests and they had to see what I paid. This is what a cheep buffet would do? Why didn't I go there ? Shame on them read more

Third time here, food is good but service is terrible so so slow took half hour to to take your order then one hour just to get appetizers. We were a party of ten with reservations made ahead of time. Then the air conditioner vent was dripping water right on one of our chairs and the person sitting in it when we told the waiter he goes " oh yes that happens", so we had to move our chair away from the vent and be squished the whole time. This was a $700.00 bill. Unacceptable! read more

We are from Maryland and the hotel recommended this restaurant. It was the BEST experience. Totally relaxing, the wait staff was very personable, the food was very good and well presented. I would recommend this to anyone wanting a romantic, relaxing and enjoyable dinner. read more

Went here last year and the total bill was nearly $400... During my meal, a waiter tripped and spilt milk all over my. I was covered head to toe in milk. The waiter was very polite and so embarassed and offered to cover my dry cleaning bill. I immediately noted that it was not his fault. I went to the manager and he offered to give me a free cheesecake the next time I came in. These people are over priced and greedy. Went here a second time today and they made me bring my own height chair for my kid because they didn't have any. read more

It's unfortunate that first impression has such a hold on my experience here. My husband and I have never been here and decided to go.on our first wedding anniversary. The first second we are greeted by a host who.obviously had a horrible day. We were missing a member of our party but she was on her way. I also asked if we could sit outside( outside seating is first come.first served) we made a rservation for 6 because we weren't sure of the weather that day. A member of our party backed out last minute. Nothing we could have done about that. The attitude the host had was horrendous. I know that yelp ruins restaurants. I work at one in the same town but this girl needs a serious attitude adjustment. The first thing she said was "if you're all not here then no one is here" with the worst attitude. Again, I work at a restaurant in town and the fact that was my first impression was terrible. I've heard mixed reviews about this place and now I know why. The food was just ok. Service was.decent. menu was expensive and all Ala carte. We were.looking to spend money but probably won't be back again. I will never forget that host. It's sad because it's such a beautiful spot. The lounge looks nice. Was planning to go out wi th my girls and have some drinks but I don't think I'd like to anymore read more

Not cheap but worth every penny. Book in advance though (especially if your company is not small)

Although I have been to Lombardis before .. Usually in the port Jeff location I returned last night with 7 people to celebrate my sons birthday at the patchogue location for a change of scenery ..We were so disappointed ...not only was it ridiculously expensive, our waiter was so inattentive we were ready to get up and walk out before we even ordered our food. It was like we were bothering him to get us a glass of wine. The whole experience there was annoying to say the least, the food was just ok. Won't be returning there any time soon unless it's just to take in the beautiful scenery.. read more

Lots of open-a-can tasting food, and, home of the no-liquor drink. Two mixed, well drinks and not even a buzz? There's a name for this sort of place. The food was mediocre at best. The location is nice enough but I hate feeling that I've been robbed. Sent the first one back, and told the waitress why... She brought me another with the exact same issue...and they still had the temerity to charge for both drinks... I got some of my money back at tip time. You've been warned. read more

Very, very disappointing dining experience. We had a 7:30 reservation but did not get seated until 8:15. Hostess was extremely uncaring and quite nasty. When we were finally seated, the noise level was so loud we could not hear the people at our table. The stuffed flounder was tasteless and the "sauce" was watery and also tasteless. We will never eat there again and I will warn family and friends to also stay away from Lombardi's on the Bay. read more

Came here yesterday for lunch. The lunch menu has great choices and the view at this place is unreal! Ordered some apps, caesar salad (which was SO good, i know what you're thinking its only a caesar salad, well I hate salad and ate the whole thing!!) and the filet mignon tips. Everything was awesome and the waiters were great! read more

My family and I went there today to celebrate my son's birthday. The owner was so kind enough to go make an exception to one of the restraunts policies. Not only was he kind enough to do this the wait staff was exceptionally kind, and giving my son a candle in his dessert singing happy birthday! I happen to be a server myself, so I truly appreciated the attentiveness that was given to our party of only 7 people. I must add that the Brunch was outstanding and well worth it! Kudos to the owner and servers at Lombardi's on the Bay! read more

Our family (16 people) enjoyed a spectacular dining experience at this wonderful restaurant last night. Although the restaurant was very busy, as one would expect on a Saturday night, everything thing we had was cooked to perfection. The wait staff was amazing and, although we were seated in the bar area, we could carry on a conversation easily without being drowned out by the noise of the other diners. Kudos to Fred and his staff at Lombardi's On The Bay for making this such a fantastic night for my family. read more

As I write this I'm sitting at a table on a busy Saturday night. It isn't packed. My waiter Anthony is very nice. They didn't have the bottle of wine we ordered but they came with an alternate bottle of the same varietal and we are liking it. So far so good. Now we order. Prices are high to begin with. I order the Mahi puttanesca special it comes with penne. I don't like penne so I asked for linguine. A five dollar up charge to switch the pasta!! Wth! Ridiculous but I'm paying it because I really don't like penne but unless this dish blows me away for the 37 I am now paying I will not be back. Update. Ordered the zucchini flower special. 20 minutes go by and Anthony comes back no flowers. They did however as a result not charge me for the change of pasta. I just have no more words. This is ridiculous for the money they are charging. Last update: after waiting 90 min for our entrees we paid for what we got and left. Manager not apologetic in fact argumentative. Anthony on the other hand total professional. He needs to work somewhere better. read more

Was there for a party. Was mostly impressed by the excellent service. At group functions the wait staff mostly disappears after serving the food, so not the case here. Rebecca and Sean were extremely attentive through the entire function and deserve recognition. read more

When we first got there, it seemed so nice. we were seated right away. Our order was taken right away. We got our drinks and appetizers promptly and the calamari was delicious. After that, it was downhill. I don't know if our waiter was just slow or stupid. We asked for bread three times and finally the bus boy brought it to us. Our waiter asked my sister if she'd like another drink and never brought it out. They brought out our dinner before our salad. When dinner came back out, the shrimp was tough. The waiter next to us had all these tables in and out in no time. We were there for three hours. We ordered coffee and dessert and it was never coming. Finally, the coffe came and no dessert. We were done with our coffee and the waiter saw me make a face and realized we had no dessert. He went back to get it and didn't offer us more coffee. Isure would of loved another cup. I haven't had a good cup like that in a long time. He finally brings us the check and he charged all of us for our coffee and dessert when it was suppose to be included with the dinners we ordered. I don't know if he was lazy or stupid. I don't think I'll go there again. All in all, the food wasn't bad but the service was terrible. If you read this review and decide to go there, ask for the waiter from palm beach. From what I seen, he was terrific. read more

Disappointed. I thought the food was good, but the service was horrible. Service is what makes a place. Many other places have good food and fabulous service and we always return for there hospitality. Although the food was good we will never return to this restaurant. The Matre'd was rude and didn't help with our large group. We had 17 guests for dinner and had one waiter. Our waiter also had several other tables. Drinks were taken once and nobody came over to clean our table after appetizers. Plates were piled all over the place and they forgot to serve several items that we ordered. I would not recommend this restaurant. read more

I ordered the chicken lombardi and I was surprised that it was over salted and the vegetables were soggy and I would expect after waiting for at least 30 minutes to receive my food that it would at least be good but it wasn't and family agreed that we would never go back. Save your money. read more

this is the best italian resteraunt in the world! the food is so good and the service is execellent. it is worth the money. by the way i am full blooded italian and sure know how to cook italian food. read more

So much wrong here! First off, nobody working here smiles, not even a little bit, they treat the customers as if we were pesky gnats. On arrival we asked the hostess if we could sit outside, she said there may be a bit of a wait. We asked how long a wait? She didn't know. Could she find out? No! We would have to go out there and find someone to ask. Okay, forget it! We did get a table by a window though so we were happy with that. BUT people who were hanging outside lean against the window and you can't see past them! There is a nice view out there if you can see it though. It was warm, bustling, and extremely noisy inside but we were ready for some good food and drinks! I ordered Grey Goose on the rocks and my wife ordered the signature margarita (thinking it would be something special). The margarita was obviously a mix and a lousy one at that and was warm to boot. My vodka was obviously NOT Grey Goose (that is all I ever drink) so I brought that to our cranky waiter's attention. He looked at me like he didn't believe me so I said again, "this is not Grey Goose" so he took it and said he would check at the bar if that is what they gave me. Several minutes later he slammed a new drink down in front of me without a word. It still was obviously not Grey Goose (off putting taste) but I was done battling! On to the food....we split an order of fried calamari which was crispy but chewy with the consistency of rubber. We ate maybe a quarter of it and some of the cold bread (we were hungry). The salad was blah with too much vinegary dressing, another thing we could barely eat. But ahh, finally my veal parmesan came and it was good! There was no pasta or side with it and the cranky waiter never asked if I wanted to order one. I made due as my wife's capellini with sea food must have had a full pound of pasta on the plate, so she shared. It had no taste! Her seafood was overdone, what a shame all that shrimp dried out, tough calamari (again) and sandy, chewy mussels and clams. The dish was the definition of disappointment. I understand the wait staff is quite overwhelmed and that is not their fault but they take it out on the customers and it makes for a very unpleasant dining experience. The place was packed and parking a big problem. I don't expect my review to keep the hoards of hungry diners looking for a place to eat, with a view, from coming here. I just don't understand why they do!! read more

My last visit to Lombardi's on the bay was my worst experience in my life time. I was their with 2 other couples having cocktails at the rear bar and we all decided to order dinner at the bar. our orders were taken and after about 45 minutes some of out order came out and after 1 hour and 10 minutes nothing that I ordered had come out. I was told by the bartender that it would be soon. Another 20 minutes passed and still no dinner,soup, salid or dinner had been brought out. The other couple received what they ordered. I was told be the manager that the printer didn't print my order but find this BS because my friends got their food which was on the same order. I was told by the bartender that they were sorry and my tab at the bar would be waived.Upon my supprise I received a bill and was also charged for a baked potato.I paid the bill. The bill was $ 8.00 as I paid for my other drinks already while being served. I have been to this resturant many times over the years it has been open but now I will not be comming back and will tell all of my friends etc about this. I wasn't even offered a comp drink or salid. Lombardi's wake up read more

We went to dinner here because we had heard the food was good. It was during restaurant week and we called for a reservation and we made it for 730pm I asked if the restaurant week menu was available and the girl said yes. We arrived on time because it was busy we weren't seated till after eight. When the hostess seated us she told us the special restaurant week offer was good until 7pm. We explained that we had called to make a reservation at 730 and were told that menu was available and we did not get an end time. She said she would get a manager to help us. In about a minute or so a man walked up to our table and just stood there. He did not introduce himself but we figured he must be the manager. We explained what happened and he said the special restaurant week menu actually ended at 6:30. He said there was some new girls there and they must've made a mistake by telling us that. We asked if there's anything he could do and he said no. He said that those menu items were no longer being made in the kitchen. However the regular menu did have those items on it. He insisted that he could do nothing for us and acted as If he didn't care. We were a table of four and the restaurant was busy and he made us feel that if we got up and left it was no big deal. They must be doing quite well to lose a few hundred dollars in business and not care. We eat out a lot and in our experience when a manager is called over for an issue they do what they can to make the customer feel welcome. This individual didn't even identify himself and just dismissed us like we were a pest. He needs to learn better people skills.The restaurant obviously is doing so well they don't need new patrons. That may come back to hurt them in the near future!!! read more

both wife & i had sea food-both were sick for 24 hours-? sea food freshness/storage at resturant-ask for food adjustment on amex card due to geting sick from food-lambardis would not make adjustment with out medical records-never return to resturant! read more

While my parents and I went to this establishment for dinner because the 'Lombardi' name is so well known, we were very disappointed. I had my bridal shower at this place and the food was great! We are Italian and know Italian food. My dad and I ordered fish which was ok. Not anything I couldn't make at home. My mom ordered Pasta Fagioli and it tasted like they opened a can of beans and boiled some pasta and used the juice from the beans as the broth. It was so disgusting, I wouldn't feed it to my dog!!! Although, they did not charge us for the Pasta Fagioli, I think a glass of wine or dessert on the house would have made things ok. The manager never came over to apologize or offer anything to make it right so now we will never be back and will tell all how disgusting the food was and the service was mediocre at best! We ordered the family-style salad and the waiter never told us that salad came with the specials we ordered and now we have 10 pounds of freaking salad, really!? It's really a shame because the view is phenomenal, but I don't think we will be back! read more

First impressions... you know what they say! If it were up to me, I wouldn't give this joint even 1 star. My boyfriend and I wanted to have a nice late afternoon dinner with a great view. From the beginning, starting with the host/hostess (or lack thereof), it was terrible!!! 6 members hanging out with each other near the hostess podium and none of them addressed us. We stood there like idiots wondering if we should seat ourselves. Finally we were approached by someone who told us that we would have to wait at the bar for a table, as they were closing down the brunch buffet. We called ahead and were told that no reservation was necessary because seating wouldn't be a problem. Ok, fine. So we are sitting at the bar. It took a GOOD 10-15 minutes at an empty bar before the bartender asked us what we would like to drink. Drinks were served quickly and did not disappoint. I was seated at the corner of the bar. A staff member rudely told me to move my handbag so he could place dirty trays in front of me. Awesome hospitality!! Then we were approached by a staff member who brought us menus as though we were going to eat at the bar. We asked if we could have a table and she said "I don't know. She only told me to bring you menus." WTH?! So we were seated at the closest table to where we were at the bar. THEN, the bartender yelled at my boyfriend that he needed to take care of our bar tab and DID NOT offer to transfer it to our dinner tab. I can only assume that he wanted his tip. The waiting began and the piss poor service continued. We were served a basket of cold bread and a wafer thin slice of butter for all of the bread.We looked over the menus and quickly decided what we wanted, unaware of any specials because our server did not come to us and explain them for about 25 minutes. We asked for more butter and lemons for our waters. Lemons came but we waited about 15 minutes for our butter. We placed our entrée order and waited. And waited. And waited. Finally after finishing the basket of bread and waiting about 45 minutes, our entrees and side order arrived. My boyfriend ordered the Salmon and was served Swordfish. My order was correct. The salads were good, the bleu cheese dressing is delicious, however our salads were drowning in it. My boyfriend decided that since we had already waited so long for our mains that he would just eat it. When our server came to check on us, we let him know that one of the dishes was incorrect and instead of apologizing he said that we ordered the same dinners. He didn't even offer to take anything off our bill. We couldn't finish our side so we asked that it be wrapped and we waited about 25 minutes for our check. We were still waiting for our to go food when we decided just to forget it. We were on our way out when we passed our server who stated that he was "losing his mind" and that "he forgot our food in the back." How appealing! Not sure if I trust that it was handled properly. We ended up throwing away the food we brought home. This place is dive. I believe they rely on the view and location to make up for the lack of quality service, tact, manners and attentiveness. Like I stated before, giving this joint 1 star is a very generous gesture. Needless to say, we will NOT be returning. read more

We have frequented Lombardi's on several occasions over the years. The food and service has always been exceptional. Sadly last night was not up to par. We started with salads which were fine. Then came the main course...they brought out the completely wrong dish for me and the waitress is insisting that's what I ordered (I get the stuffed flounder every time I go because it's typically great!) They brought out some mussel calamari dish. My husband ordered Filet Mignon (ordered medium well), cuts into it and it's rare. Ok this can happen with a thick cut of meat (he asked them to butterfly cut it if that had too) so it goes back to the kitchen to be further cooked. Comes back to the table (I still don't have my dish) and they just seared the side he cut...still completely rare. He is disgusted and sends it back and speaks to the manager (which he had to go and find himself-never came to the table). They removed it from the bill and my husband didn't eat. My dish finally comes and it was so disgusting and fishy I gagged at the table. We both left hungry, disgusted and disappointed. When all was said and done we were there for nearly 2 1/2 hours. We were not the only table experiencing this. The 3 surrounding tables also sent food back (from apps to mains to dessert). I don't know what happened in their kitchen last night but it is far too expensive to be less than great! We will not be going back. read more

I went to Mama Lombardi's On The Bay for lunch on 5/5/10 with a friend. The water view was very nice and the food was excellent. The wait staff was very good too. My complaint is I only ate half my meal and I asked that the leftovers be wrapped. I was given a bag with my leftovers and we left. On Friday I was going to eat my leftover for dinner and when I opened the tin someone else's leftover was in it! It was a very soggy salad. I called them and was told by the man I spoke to that there was nothing he could do. He acted like it was my fault that I did not open the bag there. I was very disappointed in his attitude. I was going to have a bridal shower there in a few months as I love all the Mama Lombardi places and I go to them alot. So I will go elsewhere for the bridal shower. I did customer service for 10 years and would never treat someone that way. So those of you that will dine there and take leftovers home check the bag! read more

Where do I begin, Overrated. The restaurant is beautifully decorated until you look at the clientele. A mish mosh of attire from T-shirts and Shorts to well dressed men and ladies out for a classy night. For the prices they charge they should have a dress code. The service was bad. Our waiter forgot us too many times. We actually had another waiter come over to us and said we looked like we needed something....yes flatware! The food...overpriced and ill prepared. How on earth at these prices do you serve a dish made with sliced mushrooms from a CAN!!! the chicken was dry and flavorless the sauce too watery. Our food was swimming in that hideous tomato sauce. If your from Arkansas and have no exposure to good italian food aside from Chef Boyardee then you would enjoy your meal but in New York? How they stay in business is a mystery. They used to be good at the Holbrook restaurant before they got money hungry and too big for their britches when serving you a meal meant something to them. Now that the Lombardies have an empire and are trying to compete with the Scotto's you get poor quality food shabby service and your brainwashed into thinking it was like the old days. Save your money and try another place. This is not the Lombardies my parents used to take us on special occasions as a special treat. I cannot tell you how disappointed I am and how much money we wasted. When we complained to the manager he offered us dessert. We spent over $130.00 that night and they offered us a piece of cake !! This place forgot how to do business. read more

I went here with a friend to sit at the bar and have a drink and dinner. The service was horrible. It took more than ten minutes to get the attention and a drink from the staff. we paid cash for the drink and then asked for menu's. Another ten minutes just to get the attention of staff to place an order. I was told that they had to hold a credit card to place a food order? (even though we had money on the bar) The wait for the food was at least 45 minutes for clams and oysters on the half shell and two lobster sandwiches that all came out at the same time?! To calms and oysters, fresh and very good( how can you mess that up. the sandwiches, a different story, the same exact order very different in the amount of lobster salad from one to the other. When I asked the bar tender to look at the two sandwiches he said he could not see a difference, which is amazing because all of the people around us could plainly see that there was an obvious difference. Paid the bill with cash and left. I called the restaurant as soon as I got home to tell then that I forgot my credit card and that I had paid cash for my bill. They told me that I had an outstanding balance on the card for some drinks. So it seems that one staff member had a bill going that he put in a glass and another was placing items on the card? sound confused? me too. So be careful and refuse this whole scam with the holding of the credit card. Overall a churn and burn place. save your money keep your credit card in your pocket and go elsewhere. for a good meal and the view is not worth all the problems and wait. read more

Great location right on the great South Bay. I have been here 4-5 times for dinner and the place is always a top shelf operation. From its elegant decor to its scrumptious eats, it never disappoints. Last nite I went with a party of ten and we had quite a nice evening. The only negative was the bread basket most of which was fantastic but there appeared to be some stale rolls mixed in the basket thus the rating instantly went from 5-4 stars. The place is not cheap with most entrees in the $30 range. I do admit it was a bit irritating to bite into a stale roll when I expected so much better. Shame shame.. Notwithstanding the stale roll incident the menu contained a 16 oz prime rib special for $32' which included. Salad, two side vegetables and dessert. Not too bad. As always I opted for the prime rib and it was simply off the chain. Cooked perfectly medium rare and it was melt in your mouth delicious. I was again a huge fan. All meals are plated beautifully and presented to the table by an attentive wait staff. Baked clams were excellent and delivered in a nice garlic sauce and the desserts sinfully good. I really love this place and intend to get back there soon. By the way the bar in the back room is fantastic, if you go on a Friday or Saturday nite. It's a nice scene with a great view of the bay. Drinks were strong and you can even order appetizers at the bar. Again a huge fan. I highly recommend this place to all. It's a diverse menu with Italian specialties, seafood and great steaks, something for any palate. read more

just got back from christmas eve dinner.we had a gift certificate and here you pay first odd right . they said the gift certificate is only good in our other dining room i said you ve got to be kidding a gift certificate to lombardis should be good at lombardis. the manager said heres 2 jars of our sauce sorry merry christmas. also they had no heat in december . it was freezing in their wear your jacket to dinner if you go i never have written a negative review but lombardis on the bay was an awful experience another reason dont buy gift certificates. read more

We went there Sunday for dinner. After 1 1/2 hours we still did not get our dinner!! And when the people next to us got their dinner after 1 1/2 it came out cold. The managers do not care...they will apologize but you can tell it is not heartfelt. We ended up leaving (after paying $80+ for 2 appetizers & 2 rounds of drinks), & going around the corner to the Oar Restaurant which was the best move. They not only found us seat right away after hearing the the horror we went through at Lombardi's but the also bought us a round of drinks. Lombardi's may be OK for happy hour but the 2 times we tried to have dinner there was nothing but a problem. Perhaps they should get new managers in there who care about the customers and want them to come back. Going forward when we want to eat out by the water we will be going to the Oar where they have excellent music, the staff treats you like family & the food is amazing!!! read more

Food is pretty good but the service is the worst I've ever experienced. Last year a party of four of us went for dinner and literally sat at our table for 45 minutes before a drink order was taken. The restaurant was not at all crowded. Last night my friends and I decided to give it a try again as the views are beautiful. The service has not improved one ounce. There seems to be staff everywhere, and again the restaurant was not at all crowded, yet the time lapse between courses was incredibly slow. We were seated for quite some time before our drink order was taken, then again a long time before our dinner order was taken. We each had a glass of wine, and the entire time we were there no one ever asked if we'd like another drink as our glasses sat on the table empty. We ordered coffee and one piece of cake for three of us to share for dessert. We were given our coffees, but it took so long for them to bring out that one piece of cake, that our coffees were completely gone. We ended up asking them to wrap the cake and please give us the check immediately. I've been there for lunch and had a slightly better experience, but I will not return for dinner ever again. Too bad because the location and food are good. read more

Went for dinner on a Wed. night. Sat down at 8:20, got drinks & ordered dinner at the same time. 10 minutes later, drinks arrived and dinner arrived 45 minutes later. No apps, just dinner. Waiter kept apologizing. I finally said something to the person I thought was a manager (no personality) He went to kitchen and came back and said it took longer because we did not order apps. What that had t do with anything I have not idea. He did not apologize for the wait, or even offer another soft drink, coffee-nothing-like it was no big deal to wait. This was my second visit. Was there for lunch 2 wks. ago with 7 others and the entire lunch took 3 hrs. and that time we ordered apps. Will not go back again. They have waiters, bus people tripping over each but apparently have only 1 person cooking. Terrible experiences, both times. I work at the little crab shack next door and have had numerouse complaints about the wait and the noise level. People have actually left lombardis and eaten at NANCY'S CRAB SHACK next door. read more

My family was really looking forward to Lombardi's on the Bay for my mother's birthday. When we called to make a reservation they said reservations were not necessary for parties under 6. Well we were told there would be a 35 minute wait. After 35 minutes we asked how much longer the wait would be and we were told 15 minutes. This occurred for 2 hours! A wait is fine if management is upfront about it. The Manager was not accommodating at all and allowed the hostess to tack the brunt of hostility from numerous people waiting for 2 hours. We didn't receive a free drink or a free appetizer while we waited. After 2 hours we were seated in the very noisy bar area where there were numerous empty tables. The management could not handle a busy night and I would not recommend eating here at all. This is a fine dining establishment run like crowded pizza parlor. Spend your money at another Patchogue restaurant! I will! read more