Review for Coast Appliances - Langley Location…read more I purchased a freezer from Coast Appliances on October 16, 2025, and was told delivery would take about two weeks. This worked perfectly for us as we had a side of beef arriving in early November. At the beginning of November, I followed up on the delivery date and was informed it had been delayed until the end of the month--but was assured it would arrive then. Because of this, I had to make arrangements to store the beef elsewhere until the freezer arrived. On November 28, I called again to confirm delivery timing and was told it had been delayed yet again--possibly up to another 90 days due to a manufacturing issue. I spoke with the manager, Steve, who simply told me it was "out of his control" and directed me to their fine-print policy. When I asked whether they could provide a temporary freezer or offer a comparable model to honour the sale, he refused. The next day, I went to the store to speak with him in person. Steve again refused to take any responsibility or offer any solution. When I requested a full refund, he said it would be processed the following Monday--and then abruptly told me that I "could leave now." The level of customer service at this location was extremely disappointing. I have purchased from Coast Appliances before, but I was shocked at the rudeness, lack of accountability, and complete unwillingness to help resolve a problem that stemmed from their own delays. Not even a basic apology was offered. I will not be returning to this location and would caution others to be aware of their poor communication and customer service. Angie M. Langley, BC

We just purchased a dishwasher and microwave from Coast Appliance, and have had nothing but issues…read morewith their service. It started with the sales rep Ryan. We went is with a model in mind to purchase but, due to the availability of stock (most seemed to have a 2 month wait list, according to him) we switched and settled for Samsung appliances for each. We had asked for an estimated delivery date, so we could book the install (the install was not something that they arrange for you, so be warned) and he said that he could not give one and to check in a week. I called a week later, and was told by Ryan again that Samsung does not provide estimated delivery dates, which makes no sense when you have to book an install that is also sitting at weeks away for schedule. I advised that I am only looking for an ETA, and if there were delays, I understand as I also am in sales and understand supply chain issues. Ryan responded that he would not provide an ETA, and "maybe he should discuss this with my husband as I clearly didn't understand". The demeaning way he treated me was out of line. I hung up and called back to speak to someone else, and was provided with the ETA of delivery with no issue. I made an official complaint with the manager, Shannon, of the Surrey/Langley store and was assured that Ryan would be pulled off our file. I booked the install with the installation company. The next day, Ryan advised the install company to cancel my appointment, without authorization from me or my husband. When the day came to have the install, it was discovered that the entirely wrong dishwasher was ordered, and the one we were given had no stainless steel plate on the front. The dishwasher is a complete eyesore and looks awful. We are currently in the process of listing our home, and now have to put all of that on hold as the kitchen can not be photographed or shown with the dishwasher looking the way it does. The resolution from Coast appliance was to completely replace the dishwasher with the right one. This is now not only holding up us listing our home by a week, but is also causing me to take a minimum of 4 hours off work. I have called the regional manager Gabby, multiple times and have yet to receive a call back. The only compensation that has been offer to us is $100! How they feel that is adequate compensation, when it doesn't even cover the cost of my missed work, not to mention the delay in selling our house, is beyond me. Do not use this company to purchase your appliances. It is not worth it. The additional work you have to complete in the installation and general follow-up is not worth any amount you may save on the purchase price. Find a company who values their customers.

I was in need of a new washing machine and spoke to Andrew Adam at Trail Appliances. He was the…read moreconsumate professional with his advice and knowledge. I loved the experience and would not hesitate to recommend Andrew at Trail Appliances to anyone looking for appliances. Thankyou Andrew.

made the buying part great and salespeople were very helpful, but the appliance itself did not show…read moreup and the delivery was a long gruelling process. ended up cancelling after being left for many days with no response. people in store were great but the operation itself is terrible and nobody actions any customer service related issues

A hinge on my oven door was stuck in locked position. Unable to budge it I called Brookswood…read moreappliances. I was able to bring the door to them. They fixed it on the spot. Thanks guys for the great service and no charge. I will definitely use them again for any future appliance issues.

Our wall oven was not working, and the owner along with an added technician came in and fixed it…read morepromptly. Ordered needed parts and returned as planned. The work was done at lightning speed, and the price was very reasonable. This will be my go to repair shop from now on. There is a reason the BBB recommends them. Madeleine

I wish I had read the other reviews before asking Pol to come and look at our gas stove…read more He took my $150 for the diagnostic visit...said he ordered 2 parts...said he would get back to us with the delivery date for the parts ...disappeared for 5 weeks. Didn't respond to numerous calls or texts. Never fixed the oven. I am guessing that this company makes their living off diagnostic visits and doesn't really repair anything. If you charge $150 per diagnostic visit and do 5 a day you will make roughly $200k per year. Do not trust this company to do your repair. Norman

We had Paul come to repair our elements on our stove. He came up with a control board problem which…read morehe said wasn't available anymore. 15mins after he left, I located one on Canada and ordered the $345 board. It arrived and was installed but didn't fix the problem. Advised Paul of the situation who said that he would come back but we never saw him again. Spoke to another technician over the phone who told me that the board has nothing to do with the heating elements, it only controls the oven. He arrived and the problem was fixed. It was only the Relay which is located at back of the stove which Paul never checked or looked at. After many texts I was refunded the service call but I'm stuck with a $345 board. He claims that the board didn't have the new harness and other excuses but what he wouldn't admit to is that he misdiagnosed the problem and that the control board has Nothing to do with the heating elements. Do your research before hiring a appliance repair person.

I ordered replacement grill plates for my Brinkman 810-9410-S from this company. The parts I…read morereceived do not come close to fitting even though they listed them as the direct replacements for my grill. The 88642 cooking grates are too short and the corner radii are incorrect. I attempted to call and get only recordings on both number listed online. I am very dissatisfied.

I have purchased BBQ Parts which is delivered on time along with their quality and fitting are…read moreproper. I am satisfied with the company's products!

George can fix anything. In 20 years, I have never been disappointed. Honest, quality service…read more Never overcharged.

After a lengthy search for service on my Kenmore Fridge which stopped cooling my lower compartment,…read morea lady in our complex recommended Geo Appliances.He came early the next day and quickly solved the problem. Wonderful service

We have purchased from the Brick over the years and have always been very happy with the products…read moreand service we have received. Recently we made a purchase at the Brick in Langley and had an issue with a delay for the delivery of the product. We were counting on having the item by the end of May and it was delayed by a month. Pam the manager and Jag in Sales provided extraordinary service for us and the issue was resolved the same day we went back to the store to see what the Brick could do for us. They went beyond what we were hoping for. It's easy to complain and get angry when things don't go your way or meet your expectations, but treat someone with respect and give them the opportunity to make it right. We are very happy with the only time we had an issue with the Brick and they made it right. We'll keep going back.

Purchased couch and love seat, set delivery time for Saturday they were a hour late driver told me…read moreonly had one piece told him to deliver it they never showed up salesman Sunny is like a turtle ,I had business associates coming over to watch the 7 game of world series how embarrassing is that I have no place for them to sit. All I hear out of the store we are sorry. they do not give a dam, never shop there

I am writing to formally lodge a complaint regarding the handling of a recent fire incident…read moreinvolving a stove purchased from Home Depot, and the subsequent fraudulent assessment provided by your contracted service provider, Kirpal Calgary. , the interior of the stove caught fire, requiring the use of a fire extinguisher to suppress the blaze. The appliance suffered severe, irreparable structural and electrical damage. Allstate sent a technician from Kirpal Calgary to assess the damage. This technician conducted a completely negligent review. Despite visible charring, compromised internal components, and exposed electrical wiring sticking out of the unit, the technician claimed the appliance "looks good." It was abundantly clear that his only priority was collecting his service call fee, showing an absolute disregard for safety, liability, and professional ethics. I have provided numerous photographic records and video evidence clearly demonstrating that this appliance is a total loss and a severe fire hazard. It is deeply concerning that Allstate is choosing to accept the word of a negligent third-party contractor over indisputable photographic proof.

Our refrigerator & freezzer stopped working. Called Kirpal and he was able to send someone out to…read morefix it a few hours later. The technician did great in getting the job done the same day. He came prepared with a compressor which was the problem.