I was in need of a new washing machine and spoke to Andrew Adam at Trail Appliances. He was the…read moreconsumate professional with his advice and knowledge. I loved the experience and would not hesitate to recommend Andrew at Trail Appliances to anyone looking for appliances. Thankyou Andrew.

made the buying part great and salespeople were very helpful, but the appliance itself did not show…read moreup and the delivery was a long gruelling process. ended up cancelling after being left for many days with no response. people in store were great but the operation itself is terrible and nobody actions any customer service related issues

Two days ago my daughter and son in law recommended Boss to me as my old washer had sprung a leak…read moreand electronics were intermittent on my 19 year old machine. I was in the Boss warehouse for less than 10 minutes as I knew what I wanted. I saved close to $500 for the set. It's now two days later and the delivery men just left. They arrived on time and were so professional and swift to install my new washer and dryer. They were respectful to my flooring and got me totally set up. Then they took all the packaging away and my old washer and dryer away too. The installers knew their job so well, I was impressed and highly recommend them. I am one very happy customer.

I also have bought three sets of appliances from Boss over the last few years. the staff/owners…read morecould not be nicer, however almost without exception - they have all needed repair and all just over warranty - one year. The only appliances that have not needed repair are two sets of washer/dryers - Used to recommend them ... unfortunately cannot any longer.

Review for Coast Appliances - Langley Location…read more I purchased a freezer from Coast Appliances on October 16, 2025, and was told delivery would take about two weeks. This worked perfectly for us as we had a side of beef arriving in early November. At the beginning of November, I followed up on the delivery date and was informed it had been delayed until the end of the month--but was assured it would arrive then. Because of this, I had to make arrangements to store the beef elsewhere until the freezer arrived. On November 28, I called again to confirm delivery timing and was told it had been delayed yet again--possibly up to another 90 days due to a manufacturing issue. I spoke with the manager, Steve, who simply told me it was "out of his control" and directed me to their fine-print policy. When I asked whether they could provide a temporary freezer or offer a comparable model to honour the sale, he refused. The next day, I went to the store to speak with him in person. Steve again refused to take any responsibility or offer any solution. When I requested a full refund, he said it would be processed the following Monday--and then abruptly told me that I "could leave now." The level of customer service at this location was extremely disappointing. I have purchased from Coast Appliances before, but I was shocked at the rudeness, lack of accountability, and complete unwillingness to help resolve a problem that stemmed from their own delays. Not even a basic apology was offered. I will not be returning to this location and would caution others to be aware of their poor communication and customer service. Angie M. Langley, BC

We just purchased a dishwasher and microwave from Coast Appliance, and have had nothing but issues…read morewith their service. It started with the sales rep Ryan. We went is with a model in mind to purchase but, due to the availability of stock (most seemed to have a 2 month wait list, according to him) we switched and settled for Samsung appliances for each. We had asked for an estimated delivery date, so we could book the install (the install was not something that they arrange for you, so be warned) and he said that he could not give one and to check in a week. I called a week later, and was told by Ryan again that Samsung does not provide estimated delivery dates, which makes no sense when you have to book an install that is also sitting at weeks away for schedule. I advised that I am only looking for an ETA, and if there were delays, I understand as I also am in sales and understand supply chain issues. Ryan responded that he would not provide an ETA, and "maybe he should discuss this with my husband as I clearly didn't understand". The demeaning way he treated me was out of line. I hung up and called back to speak to someone else, and was provided with the ETA of delivery with no issue. I made an official complaint with the manager, Shannon, of the Surrey/Langley store and was assured that Ryan would be pulled off our file. I booked the install with the installation company. The next day, Ryan advised the install company to cancel my appointment, without authorization from me or my husband. When the day came to have the install, it was discovered that the entirely wrong dishwasher was ordered, and the one we were given had no stainless steel plate on the front. The dishwasher is a complete eyesore and looks awful. We are currently in the process of listing our home, and now have to put all of that on hold as the kitchen can not be photographed or shown with the dishwasher looking the way it does. The resolution from Coast appliance was to completely replace the dishwasher with the right one. This is now not only holding up us listing our home by a week, but is also causing me to take a minimum of 4 hours off work. I have called the regional manager Gabby, multiple times and have yet to receive a call back. The only compensation that has been offer to us is $100! How they feel that is adequate compensation, when it doesn't even cover the cost of my missed work, not to mention the delay in selling our house, is beyond me. Do not use this company to purchase your appliances. It is not worth it. The additional work you have to complete in the installation and general follow-up is not worth any amount you may save on the purchase price. Find a company who values their customers.

this Best Buy is awesome .Great workers and atmosphere. I would surly go back. Lots of stock also.read more

The technology they have is good they have good phone cases for both Samsung and iPhone sadly they…read moredon't have any Sony Whx1000-Xm6 headphones but a lot of Indians that struggle with English there but other then that I'd recommend if you want to look at some good technology

ProFix Appliance has fixed my washing machine, my dryer, my oven door and my microwave in the past…read moreyear. I cannot recommend this father and son team highly enough. Their communication and responsiveness is excellent and their pricing is accurate and fair. They have superb customer service. They come with tools and fix what they can on the first visit. If they need parts - they go get them and return the same day. I appreciate Profix Appliance and will continue to use this company for all of my appliance servicing needs.

I highly recommend ProFix Appliance Service. I had a washer problem, as the water was not draining…read moreand the machine was not balanced. This service came out immediately and after an hour identified the problem They ordered the necessary parts and told me they woud come back for the install in 3 days. True to their word ( which is highly unusual these days) they were installing the new parts on the 3rd day. The washer now works great and doesn't make noise when spinning out.. They are very polite and most important competent!! Good Guys to know.

We recently went to Trail Appliances in Surrey to look at what they had. We were just going in to…read moreget some ideas that would fit in with the new kitchen we are planning. Kash Rauf who is one of the product specialists inquired if we needed any help. We asked him a few questions about the stove we were looking at and then he joined us for a further discussion about the refrigerators they had on display. He then gave us information about the microwaves we were interested in. Not only did we all stay beyond the closing time, based on his attentiveness and unhurried manner, we went home with a brand new stove, fridge and microwave. Thanks Kash for all your help. We are sorry for keeping you late.

TRAIL APPLIANCES Our washing machine recently grew old and…read moreretired so I stopped by the Surrey Trail Appliances showroom. My first impression was surprise at the numbers and variety of products on display. I was met by a salesman who showed me a suitable washing machine. He was easy going with no high pressure tactics but possessing excellent product knowledge. After comparison with other companies we bought a washing machine and also a dish washer. the entire process was completed in a timely manner and was totally stress free from sales to delivery and installation. A reliable and trustworthy company ran by professional personnel throughout. Thank you Trail Appliances. Llew. B. PS. Ask for Sid. He made our experience easy and enjoyable. He is a professional with a strong ethical awareness. He stayed in touch until both appliances were installed.

The place is a bit hard to find as you have to follow the small signs that direct you to the…read moreshowroom. The showroom is quite big with a good selection of appliances that are usually half priced... Some appliances did not have any pricing so we had to ask. Service is fair.

ACA was over $150.00 cheaper than Priority for assessment. they also got in to see us right away…read moreand fixed the problem on the spot. Super nice guys, respectful and efficient. I could not be happier with my dishwasher repair!

Scam, they pickup the board for our AC we payd 125.00 for the initial service and we never heard…read moreback from the service centre. The main number is AI and there is no person to talk with. I guess I will call the police to inform....

We have purchased from the Brick over the years and have always been very happy with the products…read moreand service we have received. Recently we made a purchase at the Brick in Langley and had an issue with a delay for the delivery of the product. We were counting on having the item by the end of May and it was delayed by a month. Pam the manager and Jag in Sales provided extraordinary service for us and the issue was resolved the same day we went back to the store to see what the Brick could do for us. They went beyond what we were hoping for. It's easy to complain and get angry when things don't go your way or meet your expectations, but treat someone with respect and give them the opportunity to make it right. We are very happy with the only time we had an issue with the Brick and they made it right. We'll keep going back.

Purchased couch and love seat, set delivery time for Saturday they were a hour late driver told me…read moreonly had one piece told him to deliver it they never showed up salesman Sunny is like a turtle ,I had business associates coming over to watch the 7 game of world series how embarrassing is that I have no place for them to sit. All I hear out of the store we are sorry. they do not give a dam, never shop there

Purchased some furniture from the Brick and Windy, our sales associate was a pleasure to work with…read moreand was a very efficient person to deal with and I would recommend shopping at this store.

I bought an "As Is" dining room chair on Sunday, Nov 20/22. Love the chair and would have liked…read moreanother one. The salesman said there were more but it would require assembly (what doesn't these days)??? There was a shelf unit I liked too (cost $219). Cost of assembly at the store was $120 and delivery another $89. So I'll continue looking for furniture on Craigslist or furniture that's already assembled; at least then the only cost is delivery (which is also terribly expensive)!