I recently purchased a 2026 Chevrolet Silverado, and I couldn't be happier with the entire experience. From the moment I walked in, the team made the process smooth, transparent, and completely stress-free. Mark Rubio, my sales consultant, was outstanding. He was incredibly knowledgeable, patient, and took the time to explain every detail of the truck without ever making me feel pressured. He answered all of my questions thoroughly and made sure I was comfortable and confident every step of the way. It's clear that he genuinely cares about helping customers find the right vehicle, not just making a sale. The financing process with Santiago was just as impressive. He made what is usually the most stressful part of buying a vehicle completely painless. He listened to all of my concerns, took the time to explain my options, and worked hard to make sure I was comfortable with every decision. I truly felt like I was treated as a valued customer rather than just another number. The level of professionalism, honesty, and customer service I received from both Mark and Santiago exceeded my expectations. If you're in the market for a new vehicle, I highly recommend asking for them. They made buying my new Silverado an enjoyable experience, and I will absolutely be recommending this dealership to my family and friends. read more

Lone Star Chevrolet - Car Dealers Near Me - Jersey Village, Texas

I purchased a 2024 Chevy Corvette, but after only about 200 miles, I decided to bring it back to the dealership to trade it in. Instead of working with me, I was basically told "you're out of luck." The offer they gave me was $15,000 less than what I had just paid for the vehicle and they claimed it was the best they could do. I ended up going to Doggett Ford, where they immediately stepped up. Not only did they treat me with respect, but they offered $13,000 more for the Corvette than Lone Star did. On top of that, they put together an incredible deal for me on a Ford Expedition Tremor. The difference in professionalism and customer care was night and day. Unfortunately, the problems with Lone Star didn't stop there. I also purchased a 2022 Chevy truck from them that had some minor bed damage. Lone Star told me they wouldn't even consider repairing it. Since it was meant to be a work truck, I decided not to push the issue because everything else appeared to function properly at the time. They also convinced me to purchase one of their extended warranties, which turned out to be essentially worthless. Only two weeks after leaving the lot, the truck's sensors stopped working and the rear camera began malfunctioning. When I brought the truck in expecting them to stand behind what they sold me, I was instead told I needed to pay a $300 diagnostic fee just to have them look at it. To make matters worse, employees in the service department and even some people from new car sales openly admitted that the used car department frequently pushes these warranties because they add commission, even though the warranties cover almost nothing. At that point, I had completely lost confidence in the dealership. Once again, Doggett Ford came through. They offered me more money for the truck to help get me out of the situation and put me into a more reliable vehicle with a lower monthly payment. It's honestly disappointing to see what has happened to Lone Star. The dealership used to have a reputation for taking care of customers and doing business the right way. Unfortunately, since Sonic Automotive took over, the place feels like the fast-food version of a car dealership, rushed, transactional, and focused on squeezing every dollar instead of building long-term relationships. After years of loyalty, this experience was extremely disappointing. I hope they eventually return to the level of customer service they used to be known for. read more

Sitting in front of Lone Star Chevrolet. Went to pick up an item I purchased with my points from purchasing my 2026 Tahoe RST. I had called before coming to the dealership as my new car didn't have the key card it was supposed to have so the dealer from Dallas had it shipped to me. They told me any Chevrolet would program it no problem. I called lone star to ask if they could program it and they said sure no problem bring it in. I arrive and get passed from one guy to the next. I'm then told they will take my car back to see how many labor hours to program the key card. I say never mind. I go to pick up my item from parts department and while I'm waiting I attempt to ask one of the counter men a question after he gets off a customer call and he give me a the hold on finger and walks to the back with a part. He wasn't on a call, would have taken him 2 seconds to answer my question. But I get the one second finger and no answer like a child. Customer service is not top of mind at this dealership and it's a key indicator why I chose to drive to Classic Chevrolet in Grapevine to purchase my Tahoe. After I get my item from the parts department I give service one more try and ask if they could tell me what it would take to program my key card. I'm told they have never done it before but it would cost $260+. For a keycard that Chevrolet should have included in my car when I purchased it. This dealership could have just taken care of it, and they would have had a return customer for service but nope. Won't be returning back. read more

Lone Star Chevrolet - Lone Star Chevrolet - Car Dealers Near Me - Jersey Village, Texas

We live in Louisiana and found the exact Enclave I wanted at Lone Star at a cost signigficantly less than any "almost exact" SUVs in our area. Both Edwin Gonzalez and Edwin DeLeone worked with me over the telephone and via text making sure that everything I needed was taken care of. They had the paperwork ready (with a hiccup or two on my part) when we arrived in Houston on the date that I chose! I highly recommend both of these gentlemen and this dealership! read more

Stopped by yesterday to see if there's a fix for audio problem with gps announcements. Jose took my number saying he would call. I offered to schedule an appointment online. He said he would call me. He didn't call yesterday. I called this morning and left voicemail to call me and texted him too. He has yet to call me back. I do not recommend Jose and lone star chevrolet. read more

The worst deals you can ever imagine. Low budget dealership. They wasted my time, will find a better place to support.

I had to have my Transmission replaced, it was a very frustrating experience, because the transmission for my truck was on backorder and I was without my truck for 2 months. However, my advisor Mr. Lot Orihuela Jr. demonstrated outstanding communication, thoroughness, and consistency. He kept me well informed at every stage, clearly explained the details of the repair, and followed up regularly to ensure I understood the status and next steps. His professionalism and attention to detail made what was a frustrating experience both smooth and reassuring. read more

They have stepped up their game thank you again. Very honest and transparent thank you so much read more

Lone Star Chevrolet - Lone star Chevrolet sucks regret buy anything from them glad I didn't buy the second one they don't deserve the business - Car Dealers Near Me - Jersey Village, Texas

Was quoted 200 for running a test on my transmission. dropped off at 7am,never looked at that day, next day at 2pm, my truck was still never looked at, so I called up there and talked to Matt, told them dont touch my truck as I am coming to pick it up as no one had even looked at it. within the 20 minutes I drove up there, they did the testing after I told them do not do it, and make me pay the 200 dollars, after I told them do not do the test and i'm coming to pick it up....Horrible !!!!! so it looks like right after I told them to do not do anything to the truck, they grabbed it and did the test and make me pay....I was furious, I tried 2 times to have a GM call me today, and not one person has called me back. I will never step foot on that Property again!!!!! and on top of that, they were quoting me 10 hours of labor for a 3 hour job!!!!! process that!!!!! Crazy!!! read more

Would not recommend anyone to come here just don't understand had some work done within a week had to come back for the same reason then had the earliest appointment came in they acted like they didn't know when I had appointment made sat and waiting for over 2 and half hours for a repair they takes 15-30 mins max all it was a single tire pressure sensors not all for a single one that was faulty was one of the first people to arrive and watched many people leave not sure why a simple job is such a hard task for them read more

had 2 terrible experiences at lonestar Chevrolet, adding extra charges to you off window, then telling you it's extra not on sticker, yet the sticker has a price clearly on it, very shady stuff. Beware and watch them very close, managers don't monitor or support customers as well. Buyer beware! read more

The service department doesn't know what they're doing they just want to up sell and not fix the issue. They want to sell you parts you don't need a service consultant want to sell me a remote for my truck for 400 when both of my remotes work fine. When they found out that wasn't the issue they continued charging me for the issue they missed. Over all I'm very disappointed on this dealership I've bought 2 vehicles with them I won't anymore . read more

Very nice and easy feeling when you first walk in! No pressure just respect and care for the customers needs ! Got a great deal on my new 2015 Volvo and very HAPPY about it !!!! Ted Dowell was very nice and knowledgeable, we are very happy that we chose Lone Star Chevrolet, highly recommended it for your car shopping needs ! read more

Lone Star Chevrolet - Car Dealers Near Me - Jersey Village, Texas

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They used to be good. I always had my mechanic work done with them, but once all the good people left, my car kept messing up and they kept charging me for something that should have been fixed. I kept coming back for the same error code! New management needs to go! read more

I have taken my Chevy Silverado and my wife Equinox several times to Lone Start Chevrolet. Each time I have had the pleasure of having Jose Damian (Service Advisor) helped me. I've driven Chevy SUV's and trucks the last 20 plus years and taken my vehicles to various Chevy dealers for routine maintenance. I can say that Jose Damian is the best Service Advisor that I have dealt with. He does not try to push unnecessary services to me and is very knowledgeable and helpful. I strongly suggest that you ask for Jose Damian, you will not regret it. read more

Went to Lonestar to get my oil changed and I was really impressed with the service mgr David. My service person is Elizabeth, but David was overseeing the service line just to make sure all was good. I like that they have another person watching and making sure all is getting done and in a timely manner! read more

10/10 experience here! My wife needed a bigger car (she was driving a civic) and so we stumbled upon Lone Star as one of our options of buying. Instantly we were welcomed by Nick Concha who showed us exactly what we were looking for. We told him exactly what our budget was and what we wanted and he was on it. She got a brand new 2024 Equinox with all the features and was able to stay in her budget. I had a used 2020 Tucson and was curious to see how much my payments would go up if I were to trade in and get a brand new 2024 Trax. My payments per month went up only $10 and they were able to give me exactly what my Tucson was worth as a trade in! Again with my purchase, Nick was vigilant in his work and didn't waste a minute of our time trying to up-sale us or get us to buy more than what we were there for. Long story short--we both walked away with our BRAND NEW dreams cars at an affordable price and Lone Star made it painless and honestly so much fun. Shout out to Nick, Luis, Wilson, Eleazar, Elvis, and the entire staff over at Lone Star. If you are wanting a fast and easy buy with the best deals and superb quality service, get on over to Lone Star Chevrolet!! You will not be disappointed! read more

please do not take your vehicles to this dealership. they always brake/loose parts on your vehicles and they do not replace them. they charge your for something they cause!!!!! worst dealership i give them 0 stars!!!! read more

Their finance department ripped me off. 0% 72 month financing on a Silverado. Finance guy kept pushing like a $5k extra protection plan as the store was closing. Finally after I said No multiple times he told me I could think on it for a week and cancel it with no cost. That was a LIE. When I cancelled it they took the extra $5k off the back end of my payments. The result was instead of 0% 72 months with a monthly payment of like $650 I ended up with 0% 66 months and a monthly payment of like $725. Simply put they lied and live down to the stereotype of untrustworthy car salesmen. Worst car buying sales experience ever (including buying from used car dealerships). This is my 8th car purchase so They rank 8th out of a possible 8. read more

Lone Star Chevrolet - The truck purchase they lied to me about - Car Dealers Near Me - Jersey Village, Texas

ZERO rating! DO NOT TAKE YOUR CAR TO THIS DEALERSHIP. Shame on me, being a longtime customer, I gave Lone Star a second chance and more of the same...trying to up sell and screwing me every chance they could (even having purchased multiple cars from them). Driver's side interior door handle issues experienced. After 2+ hours they told me I needed to replace the entire door panel (the actual assembly is a $35 part aftermarket). When I asked to go back and see the handle myself, they had done nothing more than pull the handle to the open position and shine a flashlight behind it (without removing the door panel), which they repeated with me present, and told me the handle was coming apart. To top things off, they charged me $200 to wait 3 hours for what took them 3 minutes of diagnosis (if you can call it that). An absolute SCAM! read more

First time goi here and a friend of mine told me they had the car I was looking for. So I went and tes drove car a beautiful car but the problems that came with the car,that they pretended to not know about is unbelievable ,on top of selling me a lemon the extended (fidelit)warranty they sold doesn't cover anything with the highest deductible you can charge I would definitely stay away from this place! Lonestar should be ashamed of the unethical way they sale cars read more

I purchased a new Silverado Custom Truck on 12-31-2023.... I have experienced many problems with the Infotainment System along with other issues. It keeps freezing up . I have had to contact ONSTAR time after time to reset it..Once the Infotainment System freezes you , nothing works especially the ONSTAR . I did contact the CEO of GM ( Mary Barra )... After lengthy discussions , GM gave me a 60k extra warranty to cover the Infotainment System. That's fine but the problem is not fixed. The day I purchased the Silverado Custom , the check engine light came on . Just recently the driver door rubber seal was coming apart ..I have contacted the salesman ( Harry Dogget ) , he offered to buy it back but the deal was not appropriate.. To Lone Star Chevrolet , it has turned into making another profit off my truck.. I'm very disappointed in my new Chev Silverado.... Like Harry told me , if you don't like it. , file under the Tx Lemon Law .. LSC knows this truck is a dud All they care about is making a profit... I hope anyone who is in the market for a new Chev Silverado , go anywhere but Lone Star Chevrolet. I've never been more disappointed in a car dealership than I am with Lone Star Chevrolet... The salesman ( Harry Dogget ) is fully aware of the piece of crap truck I bought and all the problems I've experienced.. Go to another dealership.... Thanks... Todd Clark... 832-876-7330... read more

This place is absolutely the worst place to ever buy a car I myself am a Ford Driver but my wife insisted on Chevrolet we are in the service department after five months of purchasing a 2024 Trailblazer. She has been getting the run around since yesterday, STAY AWAY from Lone Star Chevrolet if you value customer service they are a Joke, I tried to tell my wife I'd rather push a Ford than drive a Chevy, unfortunately its Chevys you end up pushing.... read more

Worst customer service ever and don't go here for Chevy repairs they will rip you off like what they do to us.No more chevy ever!

NOT GOOD. I bought a used truck from them and a used van. The Truck had transmission problems right from the get go. They refused to even look at it. The Van Air conditioning does not work. I don't think it worked when we bought it. again They refuse to even look at it. If you are going to sell a car, even if used. Make sure everything works when you sell it. Or at least look at it if it doesn't. Now I have to pay MORE $$ I don't have to get the AC working. NEVER going to get a vehicle from them again. read more

I took my truck over to Mike Farrell in service and he was amazing throughout the entire process; I couldn't recommend him enough! I had another unfortunate incident happen on the way home from picking my vehicle up from getting repairs done there, and he was quick to help me out. The repairs were done much quicker than I expected. Something I thought was going to take 2 weeks ended up taking just a couple of days. I had a great experience with Mike and I know I'll be returning to him with any other service need I may have. read more

This is for the auto service department. Pinion seal repair/replace $372.78 Alignment $129.95 Balance & Rotate 4 tires $49.95 The hourly rate for the tech is $139 an hour. I bought this truck brand new from Lone Star in June 2010. I use it maybe 6 months out of the year due to my work out of state. The first 5 yrs of service on this truck was great, personable. The last 4 yrs has been mediocre at best. I had $2k worth of maintenance completed a year ago. Two years before that, a new dashboard. Today's cost $564.73! When I ask what the issue is, I get the generic answer. Sometimes I google it to see if it's on par. I plan to buy a new Tahoe, just not sure it will be from Lone Star. I do get free oil changes while I own the vehicle, but that gets done once a year in January. Lone Star is a lot larger now since I purchased my Tahoe. From what I saw in the showroom the last couple of days, selling a vehicle doesn't seem to be high on their list. read more

If you think putting down a deposit will hold the vehicle for you, think again. Our deposit was refunded and was told the vehicle was going elsewhere. They could not say where it was going. They offered nothing to correct the situation. Will update this if they somehow make it right. Update: Ended up purchasing a vehicle at another dealership. No further contact was made by Eleazar (salesman) or the team from Lone Star Chevrolet. Was a very poor experience with this dealership and a waste of time. read more

Andy Strokos was amazing he made sure all of my needs were taken care of, and found me the perfect vehicle. He is truly an honest and sincere man who makes sure his customers are taken care of. Andy Strokos isn't like some of those other sales people who promise the moon, and then not deliver. He is an amazing person and is fair and honest something all car dealerships could learn from Mr. Strokos. He makes sure his customers are treated good through all forms of the sales process. He is a valuable asset to Lonestar, and I look forward to working with him on my future vehicles. His talents are unmatched and if he ever decides, to leave or retire hopefully they can have another like him. On a range of 0-10 stars with 10 being the best Mr. Strokos is off the charts...Yes he is that amazing. Thank y'all for having such wonderful talent at Lonestar!! If you want someone to make sure you get the best deal, not get lied to, not waste your time playing games, not promising one price only to find out a group of staff jacking the price higher, or lying flat out then come see Mr. Strokos..You will not be disappointed as he will treat you like a member of his own family. read more

Customer service is terrible, I will not return to this dealer, I do not recommend it at all, super terrible.

Bought a 2014 Mustang GT from this dealership, great condition but had something wrong with the front end, took it to them and they took care of it right away. Very reliable and very professional. read more

Lone Star Chevrolet - Car Dealers Near Me - Jersey Village, Texas

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1st time going here and Mike Farrell was my advisor he was AMAZING. He is extremely knowledgeable, he informed me that my truck doesn't use steering fluid it's electronic. He kept me updated on my truck while I sat there working. He has the best personality and extremely professional. I will definitely bring my truck back. Thank you Mike for everything you have a forever customer. read more

Lone Star Chevrolet has the worst finance managers in all of the dealerships I have ever worked with. The Finance Manager, Gaston Gomez, was extremely rude to my son and I. I guess he doesn't like working with a women, as I feel he thinks we are beneath him is stature. He did not acknowledge me and spoke directly to my husband, who in turned told Gaston that I was the one buying the car and that Gaston needed to speak to me directly. After we agreed on finance terms, Gaston then started shoving papers in my face to sign because he "wanted to get my check in the bank before it closed". It has been a week and my check has not been cashed. After we were done, I told Gaston that he was very rude and that I did not appreciate being treated the way I was. The only response I got from him was "good evening". Not an apology, nor did he even look at me. I have called the dealership four times to inquire about why my check has not cleared and all I get is the run-around..."we will check on it" or "it will be cashed by the end of the week" or, "no one is in the accounting department to ask about where your check is". Absolutely ridiculous! I spoke the the pre-owned sales manager, Cesar Ortiz about my terrible interaction with Gaston and was told that I was not the first person to complain about him, but Cesar would not do anything to remedy the situation. Overall I am very disappointed in the entire transaction and will not ever consider buying another vehicle from this dealership nor would I recommend them to anyone. Especially women who want to be treated with respect. read more

I came to purchase a vehicle at lonestar and my husband and I were disgusted by the way we heard the manager yelling at the staff. We were waiting in the showroom for probably 15-20 minutes for someone to help us and the whole time the manager was in the office yelling and calling his employees names. Couldn't believe the way he was yelling and everyone could hear it in the showroom. We left upset and went to look for a vehicle at a different dealership read more

after comuting 2 hours and waiting for 5 (should have taken 2 at the very most i was the only customer in the whole dealership) they informed me that even though they ran mine and my co-signers credit the co-signer had no effect on the loan, this is laughable my credit is bad but not terrible and my co-signer has a 780! tried to put me in a loan @19% apr CRAZY!! getting ready to leave they somehow immediately were able to drop it to 14% (still higher much than my current apr with no co-sign) So how and why would my co-signer have no effect? makes no sense, and the fact that they ran her credit anyways. I went to this place because i'm a repeat customer in a tough spot looking for the right deal. They told me everything i wanted to hear on the front end and got me to wait around for 5 HOURS . all to try to take total advantage of me at the end. thought this place was an exception but there probably more crooked and criminal than all they other dealers. Coffee is absolutely trash, i've had water with more flavor read more

Just updating to say just bought a second car at carmax instead of here! That's right, two vehicles at another dealership because of how badly this guy lied. How's that dishonesty working out for you long term Mark Kitchens? read more

Lone Star Chevrolet - Lies and the lying liars that tell them at Lone Stare Chevrolet service department - Car Dealers Near Me - Jersey Village, Texas

Interesting dealership and sales tactics. I called on a 2011 BMW M3. The Carfax on it showed that the vehicle had damage reported in October of 2015. I asked the salesman if the car had been in an accident. He first asked me how I knew there was damage on the car in October of 2015. I told him it was on the Carfax -- which was on the dealer's website. Then, instead of actually answering the question about whether the car was in an accident, he starts telling me how great the car is and how great the dealership is and how great Sonic is. I never got my answer as to whether the car was in an accident, and at some point I got fed up with the insulting salesmanship and just hung up the phone. I wouldn't buy from this dealership under any circumstances if they can't answer such a basic, important question. read more

Worst mechanics ever, had my truck there for two weeks and did shit to it. Stuttering employees when asked questions gives everything away. smh when in with a problem left there with a problem. Can't even wash a truck the right way. read more

Just test drove a 2014 Lexus LS. Before the drive I told the salesperson that if the test drive goes well I will need to bring it to my mechanic. He said that he would need to talk to his manager about that. After the test drive the manager came over and asked me how I liked the car. Told him that I liked it but that I needed my mechanic to also like it. He said that my mechanic could come to them but that the car could not leave the lot. I walked out. read more

I bought my 2011 Chevy Traverse in October 2018 with 79K miles on it. BEFORE I bought it, i mention that the air isnt getting cold and its making noises when i drive around the corner. Leo explains to me that I have to press the "auto" button to cool the whole car down and that the noise was probably the breaks. 2 months after (December) my car starts to cut off on the highway!!! I take it in and they offer to fix it free since it's cover under the manufacturer's warranty. Great. 4 months later, its 90 degrees and my AC is blowing hot air! I bring it in again, and mention that its still rattling near the tires as a side note. They inspected the car and noted over 6K in work that needs to be done!!! The car was only worth 10K, so I ask why wasn't this caught before when I asked previously? They proceeded to explain that I drove it too many miles and if it was sooner, they could have helped. NO ONE LISTENED TO ME AND LIED ABOUT THE ACTUAL PROBLEM stating it was brakes and other incorrect statements. They also stated that they could only fixed the suspension items and not the motor mount or struts because it wasn't covered in my warranty. I dont understand how these vehicles can be sold in the condition they are in and continue to get away with it. I'm stuck with over 1k in work that needs to be done that they refuse to fix. I strongly believe you need a Male with you to do any repairs and to buy a car. I repeat THEY ARE NOT WOMAN FRIENDLY and will scam you. If I had not bought the warranty, I would have a car that cost more to fix than it's worth. I am calling the BBB as well as media stations. I even offered to drop the complaint, if they included the additional repairs, but they told me, "that's your fault, you chose a $250 deductible." I will NEVER do business here again. I'm afraid of more going wrong with the car that can't be easily fixed. I honestly could have went to a side car lot and got a better bang for my buck if my car was going to go to shit within 6 months. My 2008 Hyundai Elantra has over 200K miles on it and STILL dont have any issues. I'm not hard on my car at all, I take the kids to school and I go to work. All 10K miles driven on the Chevy were highway miles, which the used car sales manager, Nolan, said was worse that inner city street driving.......wheres the truth?! read more