Henry and Arnold were extremely nice and took the best care of us! Highly recommend their accommodating service

My wife and I arrived for dinner at Jose Saturday evening June 21st around 6:30 and left around 8:30. We went straight home and never left the house Sunday. On Monday afternoon I noticed a huge scrape on my rear driver side quarter panel. It's pretty obvious that it was scraped against a cement pole or something similar. At Jose most of the valets are parked behind a wooden fence. I had washed my car on Saturday afternoon and this damage was not there. It's not a small scratch. It's easily noticeable. I wasn't going to contact them because I knew they wouldn't take responsibility because of the time that had passed. However my wife convinced me to call Jose so that they would be aware of what happened. I called an spoke to a manager and she gave me the number to one of Lone Star's managers by the name of Carlos. I called him and left a message and texted him. He called me back the next day and said he would open a claim with his risk manager. He said if there is video from cameras that show us arriving without the damage and leaving with the damage then they would obviously be at fault. When you pull up to the valet at Jose the drivers side is facing the building so it would make sense. He said his claim person would contact me via email. The claim guy Nick sent me a generic email that they would do an investigation and get back to me. LOL. What investigation? He sent me another email two days later that said after the investigation there was not enough proof for them to take responsibility and added the verbiage from the disclaimer on the valet ticket. What investigation was done. Any video?? I emailed him back and asked about video and he has not responded. I knew this was a waste of time. I will be walking around my car form now on whenever I valet. If anyone uses Lone Star Valet I would recommend doing the same. They will not take responsibility unless you find damage at the scene. read more

Lone Star Valet - Damage by Lone Star Valet - Valet Services Near Me - Carrollton, Texas

The Valet at the Warwick Melrose are definitely the best! fantastic service, kind and helpful.

Legacy west has the best Valet service. Tyler, Adam, Christian always takes care of me no matter what location I am visiting. I highly recommend this valet service. read more

Stacey is the best. Met him 2 years ago still awesome and the best at his job! Greeted us with the same excitement!

Stacy is the friendly face who greets us each time we arrive at the Canopy. He knows us well by now and I cannot imagine a better welcome than the one he greets us with. Each time we come to town we stay at the same hotel. When the staff knows who you are and welcomes you with open arms, there's no reason to go anywhere else. He's an incredible representative for the company and someone I look forward to seeing when we arrive. Thanks for always making us feel at home. See you soon! read more

stacy at the canopy hilton in dallas is the best. we visit often and he always has a big smile, warm welcome and great service. He is like the ambassador at the hotel and makes you feel specisl and welcome. Stacy is one of a kind! read more

Our favorite th about staying at the Hilton Canopy Uptown is Stacey. He is so hard working and incredibly personable. He always has a big smile and sweet words on our arrival. The hotel is wonderful but Stacey makes it next level. it's a win for Hilton, Lone Star Valet and for us. read more

Amazing service! Shout out to Jonathan Siv for always greeting me with professionalism and kindness. Highly recommend this company for their above and beyond efforts to engage with the customers. read more

PLEASE DO NOT USE THIS VALET SERVICE I valeted my car with Lone Star on Sept 24, 2023 at Rh Rooftop and had a horrible experience. After dinner we went straight home. Upon entering our garage is when I noticed a long scratch on my brand new 2023 Kia Sportage door handle (passenger side). The damage wasnt visible at the restaurant because it was raining cats and dogs! The next day, I notified the restaurant. I was informed to reach out to Lone Star. I contacted them immediately! I was advised to contact Arnold (manager of valet). He requested that I send pictures, confirmation email of valet time stamp, my contact info (name, address, email). I did just that. I was told that they would review cameras and if they're at fault, a claim would be filed with their insurance. After a week of "investigation" they found no error. He informed me that they reviewed cameras from the restaurant and found no error. My husband and I visited Rh rooftop to view the cameras and was rejected. Apparently wrecking cars and denying responsibility is a company policy. This has been an extremely disappointing and frustrating experience. They are a heartless organization and should not be trusted with your valuables. Thankfully I wasn't driving a Ferrari or Lamborghini! I couldn't imagine how much more expensive the damage would be that I would have been stuck paying for myself. Overall, my conclusion is to never valet your car with Lone Star. If you do, ensure that you inspect your car before you get there, when your car is returned to you and before you leave. Feel free to read all other reviews, that are also terrible! Companies they are contracted with The shops in legacy Del frisco plano Rh rooftop Seven doors kitchen and cocktails in the colony Windmills Forge De Chao in Mckinney Bob's chop house in grapevine Villa O The westin Stonebriar in Frisco Canopy Hotel The star in frisco And more... read more

Lone Star Valet - Valet Services Near Me - Carrollton, Texas

Stacey is the BEST the most friendly person and the most wonderful face to welcome us everyday!

super courteous and helpful. Prompt and attentive too. always makes our stay at the Canopy Hotel that much more special!

Superb service from Henry and Craig at the Warwick Dallas!! It was very cold, and I was in a rush and they took care of me and got me on my way so fast. read more

I had two recent experiences at Jose (DELICIOUS Lunch & Dinner)!! While Jose was super - I wanted to take the time to compliment the staff at Lone Star Valet (Cody & Carlos). Their customer service was exceptional! They were professional, courteous, spiffy & speedy!! Their attention to detail elevated my experience and made me feel like a VIP! read more

Had a great experience with this valet. 10/10 would use again. Especially thankful to Arnold and KD who were so fast, conscientious, and professional. They even assisted us with our ridiculously heavy bags. read more

We used Lone Star Valet @ Bob's Chop house in Plano recently. While the service we received was perfectly fine, I do not recommend them due to the fact that NONE of the staff were wearing masks. In the current climate with covid I did not like the fact that some who was getting into my car was not wearing protection of any kind. Bad. Just bad. Bobs website said they would be wearing masks. We learned upon entering that they were to start wearing them again - but not yet needless to say we are Staying home again read more

Valet was rude and condescending, returned my car smelling like Marijuana vape smoke. I voiced my complaints to a man named "Scott" who was just an absolute bundle of sunshine and positivity, he seemed to be more irritated that my report was causing him to do work than he was about the condition of my car. A bunch of lazy bums and weirdo stoners work here and the management is filled with Sleazy old people who clearly hate their lives and wish everyone else felt the same way. I paid $25 total when you include my tip at the shops of legacy and these losers used my car as smoke box and lord knows what else. read more

I just wanna thank the valets at Toulouse legacy west! Always take great care of me!!!!!!!!!!!!!!!

Got a phone call today 1/5/2022 @ 10:00 am from Nick Clouts today. This CLOWN said we ask people to settle with their own insurance company so this does not drag on for months or years. He continued stating and I quote, "my insurance company does not accept this type of claim". WTH! You park over 1 million cars a year for some of the finest establishments in Dallas Fort Worth Plano Frisco area. He and his employees takes responsibility of these vehicles on a daily basis and he called to deliver a scathing message that his insurance company does not accept these type of claims. He continued stating he could give us a settlement number and make monthly installment payments to us. This man continued stating he was concerned about people who make fraudulent insurance claims and have people set up thefts--oh my goodness--this man continued saying usually other people will have taken it to their own insurance company but we are the exception. The audacity of this guy! He has no morals, no ethics and is continuing to add insult to injury! Installment payments for our Mercedes! What a Joke! Westin Stonebriar Resort and Golf Club!!!!! What kind of under the bridge deal is this? Is this who you contracted to take care of your customers possessions? Do you mean to tell me in your 17 years of experience, you didn't realize you needed insurance that would cover damages and theft and any other anomalies that would occur while you're conducting business. People, this guy, this company LONE STAR VALET SERVICES 14315 INWOOD ROAD SUITE 105 Dallas Texas 75244 Is NOT LEGITIMATE! They do not have insurance to cover your vehicle damages, losses or thefts! That's why he always responded to any claims as unfounded and he accepted no responsibility! WOW! Stay Tuned---I'm only getting warmed up! Your Move Nick! Eagerly Anticipating Your NEXT JOKE! Update: read more

Lone Star Valet - The jokester---Nick Clout - Valet Services Near Me - Carrollton, Texas

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I went to North Italia a few nights ago with some friends and valeted my car across from the restaurant. The guy that took my car was so nice and helpful! He made sure to get every car door for us and I could tell he wanted to make sure we had a great experience. Highly recommend Lone Star Valet!! read more

So we went to lunch at grandscape , had many acquired items in the truck and didn't want the "complimentary " valet. Very rude guy named Solomon? Said you're going to get towed for parking yourself. Given that there is zero financial impact to their "complimentary " valet I questioned him why? He very rudely told me he would tow the truck so I called grandscape security who said the lone star guys are "very direct" and would call the police and get video to confirm a crime had been committed. What crime is committed parking in a "complimentary " valet area. Do not tip these guys or use their services- park in the underground garage for free read more

Lone Star Valet - Valet Services Near Me - Carrollton, Texas

Lonestar Valet failed it's responsibility to provide mediation and insurance information. read more

Lone Star Valet - Photo speaks for itself - Valet Services Near Me - Carrollton, Texas

I valet parked my car at Jose, and the parking attendant cut a corner to close and raked a pile down the passenger side of my truck. He pulled the car up so that the driver's side was facing the door so I wouldn't see the extensive damage. I didn't notice it until I got out. I returned immediately, but the parking attendant had shut down the stand and left. The bar manager took pictures of the damage and took down my information. After 2 weeks, Nick Clonts emailed me with a canned response saying that they had done an "investigation" and that they determined that they were not liable. All because I drove off the lot before I noticed the damage that their attendant failed to notify me of. This company is sleazy and dishonest. They are responsible for hundreds of dollars in damage to my car, but they are refusing to take responsibility. I suspect this is their MO, and I also suspect there are many out there who have experienced similar situations. If so, please contact me. I would love to get a class of similarly situated individuals to join in a class action lawsuit. read more

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Great experience - ask for Allen! He had my favorite song playing when he pulled up with my car.

This was terrible service and I go out a lot. I did exactly what you do. Show your code. Tell them your name blah blah blah. Then a few minutes later oh I'm still waiting. Well they said oh we are getting now. Ok that's fine. If I didn't have reservations I wouldn't have mind. But let's be quicker guys. But wait no they lost my keys. Came up to me with them are these yours so my question was whoa care are they getting. I said I'll go get it. They said ok and we're very rude and passive aggressive. I do not appreciate that kind of service. Especially since they got paid before I got my Car. You do not deserve that tip. But since I'm kind hopefully you needed it. Will never park with them agai. read more

Lone Star's service is always on point. They look sharp and make the experience amazing. The valet at the STAR is the best!

I would park anywhere rather than using this company to Valet your car. I was picking up a friend who works at Lone Star and the valet backed into me. They of course deny it now. What is sad is the person whose car they were driving probably has no idea. There is a police report and in that report the valet driver admits to randomly backing up and hitting me. I guess we will have to take it up in court. Wonder if the guy whose car was being driven by this Valet company would like to join me in that suit? read more

Steer clear of LSV! I have used their services twice, the first time they lost the keys to my friends vehicle and left for the night. The second time they wrecked my car, causing thousands of dollars of damage and refuse to take responsibility. I dealt with the same crap of a manager/part owner as the reviewer before me...Nick or whatever. He has ZERO interest in upholding his business. If you pay for a service you expect a service to be provided. Nick was very adamant that they are not responsible for any damages once the car is parked. Odd how the attendant can get a picture of the car that supposedly hit you, but cant provide you with a license plate number. Curious why? VALET did it and doesnt want me to get ahold of the other guy. By the way, the consensus on the phone was that they wont stop anyone from parking their car in valet themselves and foregoing their service, so join me in putting them out of business by PARKING YOUR OWN CAR IN THEIR AMAZING BLOCKED OFF SPOTS. The manager/part owner actually said "we arent going to stop people from parking in valet spots if they dont want to use the service" this is his reason for not being responsible for my damages..."it wasnt parked by valet" Put them out of business! DO NOT USE LSV!!!!!!!!!!! read more

Lone Star Valet was great! The event was a huge success because of their polite well-staffed team. I tipped them well because they were so good and easy to work with! read more

Lone Star Valet - Lone Star Valets - Valet Services Near Me - Carrollton, Texas

These guys refused to take responsibility for scratching my vehicle. I had them valet my brand new vehicle last weekend and watched them park it inches from the car next to it. So close in fact that the valet person could barley squeeze out the vehicle because it was parked in such close proximity to the car next to it. Isn't that asking for a disaster? Where is the accountability? All I want is for the door to be repaired and they refuse to take ownership of the situation. My truck is literally a 10 out of 10 in condition. This is the only scratch on it and it's extremely noticeable. I sent an email to the Risk Manager, Mr. Nick Clonts and he sent me back an apology but refuses to take any accountability whatsoever. Nick, you owe me a better response and you need to take accountability for the actions of your company. Bottom line. Make it right Nick, read more

Left truck with LSV while at Town Hearth. Came out of restaurant to find my window smashed, locks damaged, and personal items stolen. Attendant wasn't much help. Glass was everywhere, and it didn't appear any effort was made to clean it up. I cut my thumb open assessing the damage. Won't be leaving my vehicle with them again. I guess they park the cars, but don't watch them. Hopefully they take care of all damages and loss ASAP. I will be updating review accordingly to how this is handled. Update - Don't let this company near your vehicle. They claimed they have zero responsibility to monitor the vehicle one they park it. They accepted no responsibility and offered no solutions to allowing my vehicle to be destroyed. Why would you allow this company to handle your vehicle? Why would a restaurant allow them to park cars? read more

This is a big fat zero rating. Parked at Legacy West and they stole my wife's $200 sunglasses. I tried leaving a message but of course it went to VM. I expect no call back but if you see LSV as the attendee, do NOT PARK YOU CAR with them. They will steal and damage your vehicle and deny all claims. I'll be posting shitty reviews until they make this right. read more

On 8/10 I left my baby shower and headed to Fort Worth for dinner. We parked with Valet company and went to dinner. After dinner we went straight home and my husband began unloading gifts. This is where I noticed money missing from one of the gifts. I contact company and even showed them the Life360 map showing our exact traveling. They have refused to reimburse us and claim no theft. read more

I usually get anxious when I do valet but Francisco at Jose's really puts my mind at ease! He's very professional and even remembers our names which you don't see very often. He's always prompt and courteous when he takes and returns our car! Thanks Francisco! read more

ZERO stars. We were on a weekend vacation in Denver, 6 hours from where we live. My car was damaged mechanically by one of the valets at the hotel we were staying at, and I had to pay close to $1000 to get it fixed so we we could go home. Nick Clonts sent me an email regarding my claim, stating they assumed no responsibility or liability for the damage. It was probably the same email he's sent to numerous people based on some of these reviews. I sent numerous follow up emails to him with no response. I finally called him and he told told me the same on the phone. I asked why he never responded to my follow up emails and he told me once they make their decision, they cease contact with the customer. I tried to further discuss this in a professional manner, then he hung up on me. Terrible, terrible, terrible customer service. I would give them ZERO stars, but I have to select one star to post this review. read more

Every time I come in to Bistro 31 in Highland Park Village I get I incredible treatment from the valet. Ernesto and Jake Banks, the manager, remember my wife and I and address us by name every time. I am always impressed how they go above and beyond the status quo. A few weeks ago I came in my Tesla and asked if they could give me directions to a charging station nearby. I was happy to learn that they have Tesla charging stations fitted down in the underground parking garage. When I came back after dinner my car was fully charged. I don't usually write reviews about anything let alone a valet company but this is the best valet experience I have had anywhere. read more

I had my garage door opener stolen while at Dinner at Del Frisco Grill on McKinney Ave. in the Dallas Uptown. Fearing for my home safety, I had to reset my garage door and buy new openers. PARK YOUR OWN CAR read more

The Highland Park Village valet is selective in their service. Second time today when they prioritized others over bringing me my vehicle. I keep waiting while they run around attending to fancy cars .... I drive a Benz but perhaps don't "look" like a heavy tipper. Today they actually left my car running on the other side of the street without acknowledging or letting me know they were leaving it there. Not cool. read more

The Valet driver drove my Porsche into a curb!.. Probably wondering why I'm leaving a positive review? Obviously, occurrences like these are never welcomed, but I understand that it's a risk we take each time we hand over our keys as we weigh the balance between Convenience and Safety... Because of my past dealings with other Valet companies, I was initially very skeptic that the damage would be addressed. I am happy I was wrong. Although I was not pleased about the incident that happened, it could have been a lot worse, and no one was hurt. Because of my past experiences and lessons learned, I stayed to watch the driver drive off, and I watched him come back. It was on the return where the incident occurred. After pointing it out to the driver, and getting the incident recorded, pictured and witnessed, the manager on duty, although remote, shared his information with me and assured me they would be in contact to take care of it. They even had another Valet run to the restaurant I was at, to help me fill out the paperwork and help me with their process since the incident causing driver was still new. The manager I spoke with was Nick Clonts and he stayed in contact with me until the repairs were estimated, verified and completed to my satisfaction, within the week. This positive review is in response to the handling of the incident and the repairs. I'm extremely picky about my car so it was a relief to deal with a Valet company whose staff accepted accountability and remained accommodating and professional in their handling of the situation. I'm not an actor. This is my real experience. And I would not be afraid to use them again. read more

My vehicle was nearly hit in the garage at Legacy west. I was trying to park my vehicle when one of their attendants Mary passed around me while I was mid turn. She then began honking and yelling at me as she could not park their vehicle in the valet spot. She then walked up to our window and yelled at us. We approached the valet stand to look for a supervisor and we took a picture of their sign. A attendant named Colton claimed to be the manager and clearly wasn't. He complained that we took his picture without permission. I explained to him we were in a public place and did not need his permission and had no right to tell us what to do. He argued with me for 5 min before I walked away upset. Completely unprofessional and rude behavior. Also they continually escalated the situation. read more